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Business Profile

Garage Doors

Precision Garage Door
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Precision Garage Door's headquarters and its corporate-owned locations. To view all corporate locations, see

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Precision Garage Door has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/16/23 a technician from Precision garage door came to my home and assessed my garage. He took measurements, gave quotes for garage door, opener, rails and labor. The price came to **** or so and half was required to book the service and order required parts. I paid ******* on 8/16/23. 9/21/23 two technicians came to complete the installation, two hours into the job. I received a call stating the opener couldnt be installed. The technicians installed the door and rails before they noticed they couldnt install the opener. I talked with the office and they stated their technician failed to measure the center of garage. They sent some one out **** on 9/26/23, he took measurements and said it can be done. They will provide materials and upgrade my garage door opener for my inconvenience. I contacted **** 10/20/23 for an update. He stated the ordered parts came in broken and need to be reordered. I contacted their main office and I can get in touch with management or anyone who can resolve my issue.

      Business Response

      Date: 11/15/2023

      In reference to *****'s concern, when we put up the custom color door (which is a special order door due to the bronze color she chose and being 6-8 weeks for delivery) after we put the door up we noticed that there was some scratches in the door that came from our manufacturer which we pointed out. We did not collect the balance due to the scratches. We did order a new section for her that day and informed her it would be 6-8 weeks for deliver because of the custom color. Which we received the section today 11/15.

      We spoke with ***** yesterday 11/15 and sent her and email stating these facts. We also told her we would contact her today to schedule a time for installation.

       

       

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