Complaints
Customer Complaints Summary
- 70 total complaints in the last 3 years.
- 24 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/24/24 I purchased a print & digital subscription to ********************** through DiscountMags.com. When I purchased it, the company said I could cancel "for any reason" within 6 months and receive a refund. I tried to cancel and was refused any refund. The reasons they gave were because I had: (a) purchased a subscription 2 years ago and then cancelled it shortly thereafter, (b) used a different email address than the one I used 2 years ago -- one was a personal Gmail account, the other was my university account, and (c) used an abbreviated version of my name for the mailing address, instead of my full name because I didn't want my full name appearing on the magazine cover. I thought that the company was not standing by the spirit of their ********************* policy. When I contacted them, I had still not been able to access the digital portion of my subscription, which frustrated me, but I decided to wait to see how their service would be going forward.The company said I would be able to activate my digital subscription within 1-4 weeks of the purchased date (5/24/24). As of 8/21/24, I have still not been able to access the digital portion of the subscription. What's more, the company also said the print subscription would start between July 19th - August 16th. Again, as of 8/21/24 I have not received anything from them despite the date range they committed to. Whatever is causing the problem/delay, the fact remains that I paid $99.59 for a print & digital subscription and the company has not delivered either within the date range they committed to. Because the company has not fulfilled their promise to deliver the product they sold me in the date range they promised, I believe it is reasonable for me to request that the subscription be cancelled and that I receive a refund for what I paid them.
Business Response
Date: 09/11/2024
This customer has been abusive with cancellations and refunds. We are not issuing a refund on their recent order due to this. The customer can view our Terms of Use at: **************************************Customer Answer
Date: 09/11/2024
Complaint: 22176545
I am rejecting this response because:The company has said that I have been abusive with cancellation and refund requests. The only cancellation and refund request I made in the past was over 2 years ago. I hardly see how that counts as "excessive."
Nevertheless, the fact remains that I am not receiving the product that I paid for from the company. I would earnestly like to either receive a refund or to receive the product that I paid for. I don't see how the company can deny a refund request when they are not upholding their end of the transaction.
Sincerely,
****** ********Business Response
Date: 09/18/2024
The situation has not changed. The customer violated our terms of service and attempted to circumvent and avoid detection by creating different accounts . The customer placed 2 high value orders with different information. We canceled and refunded the first order. We will not refund the 2nd order. We take fraud very seriously.Customer Answer
Date: 09/24/2024
Complaint: 22176545
I am rejecting this response because:The company is not delivering the product that I paid for. It has been more than a month since the company said I would start receiving the magazine. What is the company going to do to guarantee that I receive the product I paid for? Will I receive a prorated refund for the portion of the subscription that the company has not delivered?
Sincerely,
****** ********Initial Complaint
Date:08/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The item was not as described. I ordered a study guide. What I received was a small book with a photocopied title of the book I wanted, but the content was completely unrelated and it was 1/4 of the actual size. I tried contacting the company but they have no listed number, and their automated email states that they have a high volume of emails to respond to at this time.Business Response
Date: 08/20/2024
The customer would need to ship the book back to the fulfillment center. The address is on the package the book was shipped in but customer would need to ship the book back to receive a refund. We recommend customer gets tracking with the package when they ship the book back. Customer can contact us **************.Initial Complaint
Date:08/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered this magazine (Sports Illustrated) for my husband back in November 2023 for 2 years for a Christmas gift. He only received 2 issues. Now they are saying the magazine switched publishers and no other feed back. I would prefer him to get the magazine for 2 years like he's supposed to but will take a complete refunded if not.Business Response
Date: 08/06/2024
Sports Illustrated magazine, Order Number: JL6478374, placed on 12/07/23. Sports Illustrated was On Hold. The title was going through a transition. The Sports Illustrated and Sports Illustrated Kids titles were On Hold due to a new publisher taking over. Just a few weeks ago though the publisher said subscriptions will start to resume. We have sent the customer an email as well with this info and also provided articles discussing this transition to ************* We let customer know we can make a one time exception if they want and issue a pro rated refund.Initial Complaint
Date:06/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In December of 2023 I ordered a one year gift subscription of Sports Illustrated $20.99. Recipient has one received two issues. The only way to contact DiscountMags is through their website. I've made multiple attempts to contact them but message never goes through and I get this popup: "Please be aware that we are currently experiencing high ticket volume. This is causing longer than expected delays. Contacting us more than once about the same issue may cause further delays. We promise well get back to you as soon as we can. We appreciate your patience."This is my order information:Account #: ********** First Issue: March 2024 Last Issue: February 202 I want a refund because I believe this company to be very false.Business Response
Date: 06/15/2024
We show Order Number: AA3329792 for ********************* for Sports Illustrated placed on 12/15/23. The customer can can reach us by calling **************. We are open Mon-Fri. You can also contact us via email. You would go to DiscountMags.com and go to the bottom of the page and click Contact Us. Then click on the reason why you are contacting us. Then you can send an email. Some customers have reported missed issues and what we do know is that Sports Illustrated is currently going through a transition. The Sports Illustrated and Sports Illustrated Kids titles are on hold due to a new publisher taking over. The Sports Illustrated website is also being updated. Account details below.
Account #: **********
First Issue: March 2024
Last Issue: February 2025If customer wants we are able to cancel this order and issue a pro rated refund. We have also contacted the customer directly at ******************.
Initial Complaint
Date:05/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A 4-year subscription to Popular Mechanics has only been running for about 1 year but this last issue I got a notice from Popular Mechanics saying my subscription has run out? Discountmags reference # KK8798434. Their resolution webpage is apparently non-functional with nothing happening after you press then submission button. They do not list a 800# on their webpageBusiness Response
Date: 05/09/2024
Yes we show an order for Popular Mechanics, Order Number: KK8798434, from 3/15/23. This order is for a 4 year term. It appears the customer spoke with one of our agents on 5/07/24. For future reference our ph# is **************. We have sent a status request to the publisher's processing center asking them for the service dates and to confirm it's a 4 year term. It typically takes 5-15 business days for them to respond. We also know our agent sent an email to the customer asking for the account# on the mailing label so we can access the publisher's website to see what is reflected there. If for any reason the order didn't process properly and the term is shorter than 4 years we will issue a refund to the customer.Initial Complaint
Date:04/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On multiple occasions I have attempted to communicate with and stop emags.com from deducting $***** from my PayPal account on a regular basis. The request questions to stop emags.com are always phrased in a very ******* manner thus confusing the customer ... this emags.com went from a dime to ***** and I never wanteed this ...Business Response
Date: 05/07/2024
We can't find any order under the name ***************************** or associated with email address: ****************** Customer is stating emags but we don't know what that is. We are DiscountMags and we can't find any order for this customer.Initial Complaint
Date:03/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered an annual subscription to Popular Mechanics on 11/27/23 11:35:58PST order number HU2924323.I have still not received any magazines. I have tried to contact them via their support page but appearently their "Send a Message" button looks like it has been disabled and have never received any response from DiscountMags.I want the annual subscription I paid for, or a full refund.Business Response
Date: 03/28/2024
Yes we show an order for *************** for Popular Mechanics placed on 11/27/23, Order Number: HU2924323. Once we received this message we sent a status request to the processing center and were made aware this order was returned. That would be why nothing has been received. Since the order was returned we have canceled the order and have issued a full refund. We also supplied the customer a voucher for the inconvenience.Initial Complaint
Date:03/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered one year (9 issues) of Reader's Digest on 12/25/23 and have yet to receive a copy. I have been unable to contact the company via their website (contact form doesn't work at all). I contacted them via their ******** page and only got an automated response.Business Response
Date: 03/28/2024
Yes we show an order for Reader's Digest, Order Number: LW9699284, placed on 12/25/23. This title is 9 issues per year and does not print as often as say 12 issues per year. The estimated delivery just passed, Estimated Delivery: Between 02/19/2024 and 03/18/2024. We sent a status request to the publisher's processing center asking when the subscription will start. It typically takes 5-15 business days for them to respond.Initial Complaint
Date:03/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 17th 2023 i paid for a magazine subscription # VJ2488897 to be delived between 12/12/2023 and 01/09/2024. I have not recieved one copy yet. I have reached out to DiscountMags multiple times to get a response that says it takes 5 to 15 days to hear back from the publisher. I would like a refund.Business Response
Date: 03/14/2024
We show customer placed her order for Quick Quilts in October 2023, Order Number: VJ2488897. The customer contacted us on 1/18/24 and we responded on 1/19/24 and then on 1/24/24 which was 5 days later we provided customer an update from the publisher's processing center and they said, Pub: We have reviewed our records, and it appears that your subscription will begin with the ****** issues which it has not been served yet. Your subscription will expire with the ****** issue.
Customer then contacted us again on 3/05/24 and we responded on 3/06/24. Then on 3/13/24 customer requested to cancel and on 3/13/24 we issued a full refund to customer.
Initial Complaint
Date:02/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 26, 2023, I placed order # ZZ4669926 for two magazines. As of today, February 27, 2024, I have not received one issue of either magazine. The Writer and Weight Watchers. I would like a full refund for both subscriptions. I will no longer do business with this site/company.Business Response
Date: 02/28/2024
We do show an order for Weight Watchers for a 1 year term, Order Number: *******. This order is from 4/13/12. This order is ****************************************************** the future it would be best to let us know sooner about any missed issues. For The Writer we show an order was placed on 6/26/23 for a 1 year term, Order Number: ZZ4669926. We show this order going to *******************, ***********************************************************. *****. We don't show any prior communication from the customer about any problems or missing issues with this subscription. We don't know about a problem unless we are made aware. This order is 180 days past the date of purchase so technically it's non-refundable but we can make a one time exception and cancel the order and issue a full refund. We also sent an email directly to the customer at **************************.
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