Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a magazine subscription for US Weekly for several years. My previous subscription ended in October, and I renewed in November, as I was not made aware my subscription was going to lapse in time to avoid missing some issues.It is now the middle of February and I STILL have not received an issue. I have emailed them, spoke with them on the phone, all to no resolution. If I would have known I would go this many weeks without an issue, I would have never used DiscountMags again for my subscription.I contacted them via email again today letting them know that if I dont start receiving issues before the end of the month, I want my order cancelled.

  

  Business Response

  Date: 02/24/2024

  Customer placed the order on 11/26/23, Order Number: WY7929742, and the estimated delivery just passed, The Estimated Delivery was: Between 01/21/2024 and 02/18/2024. The typical delivery time frame is between 8-12 weeks. That is the current industry standard.  Since the estimated delivery recently passed we have sent a status request to the publisher's processing center. If the customer is not happy with her purchase we can absolutely cancel the order and issue a full refund. 

• Initial Complaint

  Date:02/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not request nor approve access for recurring payments from my account and would like to be refunded. Thank you!

  

  Business Response

  Date: 02/12/2024

  We sent an email directly to the customer. The customer originally placed 2 orders in March 2023. One on 3/09/23, Order Number: HR9243234, for x Forbes, 1 x *** and one on 3/18/23, Order Number: TL7942233 for Good Housekeeping, 1 x Men's Health, 1 x Women's Health. Both these orders did have auto renewal on them.
  

  We did send the customer emails about the renewals. Customers also have the capability to disable DiscountLock and cancel renewals before they process by logging into their account. Emails were sent in Oct, Nov and Dec. In the email sent to the customer we did supply example screenshots of the emails that were sent in Oct 2023, Nov 2023, Dec 2023. and Jan ****. We sent screenshots from emails sent on 10/30/23, 11/17/23, 12/01/23. Per the customer's request we have canceled all the auto renewals. There were a total of 4.
  

  1/18/24, Order Number: QV9242987 canceled and refunded. $15.44
  12/01/23, Order Number: JY3228273 canceled and refunded. $19.84
  12/01/23, Order Number: QA7647638 canceled and refunded. $10.00
  7/07/23, Order Number: WK4894986 canceled and refunded. $3.67

• Initial Complaint

  Date:02/03/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received an email from DiscountMags saying they were going to automatically renew a subscription to Consumers Reports at the end of this month. My subscription ends in June ****. I tried to contact them to let them know I do not want to renew the subscription but they did not have a phone number or email address to do this. They had a small online form to fill out and it mentioned due to high contact volume they hoped to get to it at the end of the month. I could not remove or change my credit card on my account page. I could not speak to a human being immediately to cancel my subscription now. Online it is stated customers could cancel their magazines at anytime. This I found to not be true. I want to cancel my subscription now and have my credit card removed from their database.

  

  Business Response

  Date: 02/12/2024

  We show customer placed an order for Consumer Reports in May 2023, Order Number: EY3439328, for a 1 year term. We show customer wrote in on 2/03/24 and we responded to them via email at **************** on 2/06/24. We removed the auto renewal on the title. In the future the customer can also log into their account and disable the DiscountLock which is the auto renewal. This title will not renew in the future. After removing the auto renewal the customer then requested to cancel and that was done as well.

  Customer Answer

  Date: 02/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:01/31/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discountmag.com doesnt offer a way/ isnt clear, online a way to stop a renewal. My response from them will take up to 30 days which will be too late and Ill be charged.

  

  Business Response

  Date: 02/05/2024

  We show customer's last order was from 4/30/23 for Harpers and Architectural Digest. Auto renewal was removed on both titles on 1/31/24. Customers can always log into their account and remove the auto renewal/DiscountLock feature themselves at any time. 

• Initial Complaint

  Date:12/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 1 year, 12 issue subscription of ******************** on August 8, 2023 and as of today, December 26, 2023 I have still not received an issue. When I try to contact discountmags.com on their website using their "help with this order" and "missing an issue" portal, their message system doesn't send the message through and there is no other way offered to contact them. I have tried their system using multiple computers and web browsers and have checked settings to allow pop-*** and have deleted cookies. I'm not sure how else to contact them to get my subscription started or get a refund.

  

  Business Response

  Date: 12/29/2023

  We sent customer an email today on 12/29/23. In the email we discussed their order and how to contact us. Email we sent below:

  We got your message from the BBB. We understand you have not received Motor Trend yet off of Order Number: TH9744896. We apologize about that.

  I do see your Estimated Delivery was: Between 10/04/2023 and 11/01/2023. I do know that the publisher of this title has been making some changes so that could have something to do with the delay. I have seen a few other customers write in about the same thing and their orders were placed around the same time. I've noticed that they seem to be starting with the Feb issue which is arriving in the next few weeks.
  

  Since I don't know if this is your situation for sure I have sent a status request to the publisher's processing center. It typically takes **** business days for them to respond. As soon as I hear anything I will let you know.
  

  I can also offer to cancel and refund if you prefer that.
  

  And we would also like to confirm the address on file. Is this correct?
  *******************
  ************************
  ********, **
  91016
  

  Also in regards to contacting ** our phone# is **************. If you call please leave a message. We are open Mon-Fri. For email you would go to our website and go to the bottom of the page and click on Contact Us. Then it would be best to sign into your account. Then it will log you into your account and you could send email about the order. 

  Customer Answer

  Date: 12/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Evidently replacement subscription. I have ZERO interest in Sports Illustrated

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid them for three years to continue the Food Network in Spring 2023 Upon investigation they discovered that the magazine made a mistake and never sent the issues They then provided a gift code that did not work (I sent screen shots of it being an invalid code); nor did it cover their new pricing for 3 years They also offered one year of a magazine I didnt want - and I never tried that code And now no one will answer me from Discountmags.com The resolution I asked for is as follows but they never responded:Please either send me a check for the $27 or just start up the three year subscription I paid for. I dont want any of your other magazines nor do I want to keep trying a code that clearly doesnt work for me. Please respond.

  

  Business Response

  Date: 12/13/2023

  Customer originally placed order on 3/03/23 for 3 years of Food Network, Order Number: ZJ7369984. Customer didn't receive first issue so we reached out to the publisher's processing center and found out the order was rejected/returned. We then supplied customer with a $27 Gift Certificate which was the cost of the subscription so they could place a New order. We also supplied the customer with a voucher which would they could use on a subscription to one of our select magazines at no cost to them. Customer then wrote back stating the Gift Certificate was not working for them. We then tried the Gift Certificate and we showed it was active and valid. We also sent screenshots showing that. Customer wrote back again but we did miss some of his messages cause they went to a Spam folder. After seeing customer still was having difficulty we tried the Gift Certificate again and we still show it being active and valid. We sent screenshots showing this again. We even did a dummy order and used it and it took the money off the order. We aren't quite sure why it isn't working for the customer. It does appear to be user error. Since we don't want to inconvenience the customer further we have already issued a full refund on the order vs. Gift Certificate. 

  Customer Answer

  Date: 12/13/2023

   
  Complaint: 20988840
  
  I am rejecting this response because:
  It was not user error. I provided screen shots to prove this.

  The company increased the cost of the three year subscription so now the code wouldnt cover the original order anyway
  

  I have not received the check for the original order - maybe that was also user error? P

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/14/2023

  We're sorry for any problems but we do know the Gift Certificate is valid and active. We sent screenshots showing us placing an order for 3 years of Food Network and applying the Gift Certificate and it clearly shows the value of the Gift Certificate being deducted which was $27. We sent customer an email on 12/13/23 to *********************** that provided screenshots showing this. Again it appears to be user error. Customer would not receive a check. The refund goes back to the original form of payment. The refund of $27 went back to **** ending in X 6093. 

• Initial Complaint

  Date:11/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  about a year ago i signed up for 3 magazines from discountmag.com using paypal. i did not authorize them to renew and charge my paypal account. they charged my paypal account twice recently for renewals in the amount of $11.00 and $20.95. they dont answer their phone nor will they send me a link to open an account. these people are scammers. i want to cancel all 3 magazines and get refund.

  

  Business Response

  Date: 12/01/2023

  We show we spoke with the customer on 11/27/23 and canceled and fully refunded renewal orders, Order Number: JV3882928 and Order Number: QV8393632. 

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was doing orders in the past with them for subscriptions for magazine. This was fine until my last order; I was tricked into or accidently signed up for a discount lock which means I'm automatically renewed my subscription. I do not want this because most magazines I may not want to renew. I've several times to cancel this but they give me the run around. I can't log in nor go to any of my subscriptions to cancel auto renew. After several failed attempts, I went to PayPal to cut off automatic payments to them.

  

  Business Response

  Date: 11/04/2023

  The customer has placed 2 recent orders, Order Number: TJ9796836 in September and Order Number: QE9427928 in June. The auto renewal feature has been removed on all orders and all titles. In the future to remove auto renewal, you may do so by logging into your account and clicking Disable DiscountLock.
  
  
  

• Initial Complaint

  Date:09/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In years past Ive purchased magazines from Discount Mags.com expressly because they did not force customers to enroll in automatic renewal of subscriptions. Evidently things have changed. It seems that I was misled. Im being billed for a year retroactively from *************************** Cooks Illustrated claims I enrolled in auto renewal. Ive never subscribed to Cooks Illustrated outside of Discount Mags.com. I didnt agree to auto renewal for ANY magazines Ive ever purchased through Discount mags. Com. I was badly injured in a auto accident and Ive been unable to work. Im definitely not subscribing to auto renew magazines when I am not sure how to pay for groceries. I ask that Discount Mags.com please resolve this matter immediately with Cooks Illustrated on my behalf . I ask that they pay any and all outstanding invoices Ive received because of their deceptive business practices. I request written documentation that confirms the past due invoice from Cooks Illustrated for $38.11 has been paid in full by Discount Mags.com. and I want written confirmation that I do not owe Cooks Illustrated or any other publications money for auto renewals I didnt consent to. I request paper letters from DiscountMags.com, sent via ***** I request Discount Mags.com also mail me a letter to include of any and all details of magazine subscription Ive placed through their company in years past. I seek written confirmation that discount mags.com had resolved any and all errors regarding my enrollment in auto renewal for all publications listed.

  

  Business Response

  Date: 09/27/2023

  We don't show any recent orders for *******************. The last order for ****** Illustrated was from 11/29/19, Order Number: YK7993274. It was a 2 year term and there was no auto renewal on this order. This order has expired. It sounds like the customer maybe received a marketing notice from the publisher of ****** Illustrated. When the publisher knows your subscription has expired, they want you back as a customer and will send renewal notice via ***** We recommend ignoring them. They just want you to buy more years. Once they have your name and address in their database which happens when you get a subscription they will reach out directly about renewing. We don't show any recent orders with us and we will also notify our customers prior to any renewal but we don't show any orders that have auto renewal under ********************