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Business Profile

Vehicle Transport

Autobox Express, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vehicle Transport.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/07/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 7/6/2023 Autobox express towed a 2016 *** M6 damaging the vehicles carbon fiber roof. auto box express originally denied the damage and would not claim responsibility, after several attempts to call, voice messages, emails which were all ignored a month later autobox express finally provided us with their insurance claim information. Vehicle was inspected on 8/11/2023 and a repair amount was agreed upon with the insurance company. After repairs have been completed on 11/09/2023 we made several attempts to collect payment from autobox express which all have been ignored after our 5th attempt autobox express said they will only be covering a portion of the amount they owe. autobox express is not a insurance company but a transporting buisness with no ground to override what a insurance company has agreed to pay

    Business Response

    Date: 12/21/2023

    This complaint was resolved on 12/11/23 and ****************** agreed to withdraw their complaints.

    Kindly delete this complaint from your system.

     

  • Initial Complaint

    Date:11/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Incident happened on Sept 26th 2023. They delivered a vehicle to me and damaged it in transit. They refuse to acknowledge they caused it despite their own drivers before and after pictures showing the damage upon delivery. The driver then concealed the ****** when we signed it we didn't know it was the *** acknowledging delivery damages. Since it was dusk we did not see any damages until the next morning and immediately reported it. We paid $2200 to have it delivered, **** of it was directly to the driver. I have called them 7 times and emailed countless times and they will not call me back and hide behind the email simply stating they deny the claim because i did not notate the *** at delivery. Their deductible is $10K and repairs are $8,300.00 per the 1 estimate I got from my dealers repair shop. Their insurance company agrees they are at fault but because the deductible is over the repair bill, their insurance *** said they cant do anything. The shipping broker (GT Auto) has also acknowledged and agreed Autobox is at fault but Autobox just keeps denying responsibility and wont return my calls.ORDER ID from the broker is listed as ****

  • Initial Complaint

    Date:09/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business damaged a vehicle of mine in transit a month ago. It was brought to their attention immediately and they've refused to cover the damages thus far. Several calls to their claims department has resulted in no resolution. Several calls to the broker who hired them has resulted in no resolution. The damages have been estimated at nearly $10,000 and they continue to ignore me.

    Business Response

    Date: 10/08/2022

    This claim was resolved on 10/03/22. Customer signed a release of all claims.

    Regards,

    AutoBox Express

Autobox Express, LLC is NOT a BBB Accredited Business.

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