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W Autoworks

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 18, 2023, at approximately 9:00am, I took my 2019 ****** Crosstrek to have its oil changed at ************, ********************************************************. Approximately two hours after the oil change, I started to experience transmission issues. The car only has 47k miles and has not had any previous issues. Since I was close to the ************* dealership in **********, I drove there. I barely made it into their parking lot. They looked at the car the next day and had to push it into the repair shop since it is no longer drivable. The mechanics discovered that the transmission fluid had been drained, and only one quart left in the transmission. The engine oil was double the amount it should have been. As evidence the shop took a picture of the engine oil dipstick revealing the excess oil in the engine, and a three minute video showing the draining of the transmission fluid which had only one quart of fluid and should have had five. This is proof that ************ drained the transmission and double filled the oil which resulted in the destruction of our car's transmission. It will be approx. $11,000 for us to pay for a repair that was not our fault. I returned to ************ and was told by the owner, ***************************, that it was not his problem. That we could not prove it and that he thinks all car dealerships are crooked. He refuses to take responsibility. His company has destroyed our car, and we are seeking payment for the repair to be done by ******. We are hoping you can help us with the steps that need to be taken. We greatly appreciate your help. Thank you!

  • Initial Complaint

    Date:02/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stopped in the shop to proceed Wheel alignment at 06/27/22, before I was planning to install new tires ( Invoice RO#*****). Odometer reading was ******. ** the same day I did install new tires in Discount Tire shop Inv #******* , odometer reading was ****** . The mechanic in the ************ informed me about defective parts on my car and said , that he is not able to complete wheel alignment before parts will be replaced. After my OK , he completed parts and did wheel alignment. I paid for the job $ ****** . Seven month latter I found my new front tires wormed uneven ,and they NEED replacement for safety issue. The odometer reading is ******, so I lost two brand new tires after car was running ONLY **** miles. ** 02/09/2023 I stopped in the ************ shop with my issue. The mechanic made an estimate for another repair for $2057.24 (Estimate RO #*****). On the top of this I need to pay for two tires replacement ( about $550).

W Autoworks is NOT a BBB Accredited Business.

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