Reviews
This profile includes reviews for Mutual of Omaha Mortgage's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 37 Customer Reviews
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Review fromsalvatore p
Date: 05/31/2024
1 starsalvatore p
Date: 05/31/2024
they **** been dealing with them for 2 months still no mortgage cant get an answer from anybody would not recommend them to anybody
Mutual of Omaha Mortgage
Date: 06/28/2024
A detailed response was emailed directly to the review. Mutual reviewed the complaint and determined that the company was actively trying to track down necessary documentation to complete the reviewer's transaction. There is no evidence of delays or unresponsiveness.Review fromMaria A
Date: 05/30/2024
1 starMaria A
Date: 05/30/2024
Mutual of Omaha Mortgage worst experience ever, when we started the process they told me I qualify for a consolidation so after I pay for the appraisal they start acting weird, no returning my calls or texts and when I was lucky enough to get a respond they said the under writing team was reviewing my application, do not waste your time or your money with this company. I give this company 1 star on the review just because it doesn't let me post it with out it.Mutual of Omaha Mortgage
Date: 06/28/2024
Mutual of Omaha Mortgage, Inc. provided a detailed response directly to the reviewer via email. Mutual's review found that the reviewer was notified of the status of her loan in a timely manner and didn't find evidence of delays in the loan process.Review fromGeorge B
Date: 05/23/2024
1 starGeorge B
Date: 05/23/2024
Do not use this company! I noticed out of every review and complaint this company comes up with some reason to justify their inadequate performance and practices. Please save yourself the headache and hoop jumping and stay away from them. If I ran my small business as they run this big business I would be in legal trouble at best. They strung me along right up to two days before closing asking for paperwork that should have been checked pre closing. So $1000 dollars out of pocket and they made me bump my homeowners insurance premium up all to say two days before closing they cant do it. So Im sure they will come up with some excuse to justify their inability to have competent people do loans as seen on the reviews So take my advice STAY AWAY FROM THEMMutual of Omaha Mortgage
Date: 06/21/2024
Mutual reviewed the complaint and provided a detailed response to the complainant via email. The investigation did not uncover any signs of unnecessary document requests, inadequacy, or incompetence.Review fromTriston S
Date: 01/24/2024
5 starsI previously posted a 1 star review regarding Omaha mutual. However it was premature. Im posting this to retract my former review and to give 5 stars. I have to commend *********************** for reaching out to me and taking care of all my needs. Very helpful with all questions and helped me feel more confident in my ability to purchase my first home. Thank you for what you do. I am looking forward to working with Omaha Mutual and ***********************.Review fromJana N
Date: 01/24/2024
1 starJana N
Date: 01/24/2024
I wish I would have read the reviews for Mutual of Omaha's mortgage options. I NEVER would have used their services for a reverse mortgage. I was told "Congratulations. You have been approved for your reverse mortgage" in the very beginning. I provided all the material they asked me for. After weeks of telling me they needed this and that done before they could continue, I was denied. I exhausted every ***** of my savings getting things done they said needed to be done as well as inspections before I could be approved. I feel I was taken advantage of. DO NOT USE MUTUAL OF OMAHA FOR YOUR MORTGAGE NEEDS!!!Mutual of Omaha Mortgage
Date: 02/28/2024
Mutual received your complaint and completed its investigation. Your loan file was pre-approved with the condition that you provide a satisfactory explanation for some items on your credit report to eliminate the need for a Life Expectancy Set Aside. Underwriting reviewed the explanation provided and determined that it was insufficient to satisfy program requirements. A Life Expectancy Set Aside ("****") was therefore required in connection with your loan to meet Home Equity Conversion Mortgage guidelines. Unfortunately, the **** created a situation in which you were short to close and Mutual had to deny your loan file. We hope you understand that Mutual must originate all loans in accordance with program requirements as well as state and federal law. Mutual is sorry to learn of your frustration with the loan process and hopes this explanation resolves your complaint to your satisfaction.Review fromTriston S
Date: 01/22/2024
1 starTriston S
Date: 01/22/2024
Uploaded all my documents and never heard back. Dont waste your time.Mutual of Omaha Mortgage
Date: 02/15/2024
Mutual immediately reached out to the borrower to address his concerns upon receiving notice of the review. The borrower followed up with a 5-star review on 1/24/24 indicating that his former complaint was resolved and that he was confident in the services provided by Mutual.Review frommark b
Date: 01/19/2024
1 starmark b
Date: 01/19/2024
I needed 2 co-signers to do a cash out refinance and the one person who co-signed had Alzheimers and they knew this going into it.And the person who had Alzheimers didnt have any credit out there as he was sick and they told us to get him a credit card and use it to trigger a credit score.When it came time to dm the signing the first one stoped the signing due to the fact that one person was told he had Alzheimers.mutual of Omaha set up another signing and they told not to mention that one person had Alzheimers.Mutual of Omaha Mortgage
Date: 02/26/2024
This complaint was also submitted to the ********* Attorney General. A detailed response was submitted on 2/26/2024. Mutual did not uncover any evidence that its loan officer stated that any of the borrowers should withhold any information regarding the co-signers illness.Review fromSandra B
Date: 01/15/2024
1 starSandra B
Date: 01/15/2024
A terrible experience getting the loan. Day after day we had one request after another for information. We had to have two termite inspections although termites are almost never found in northern *********. Our mortgage broker could never get a straight answer about when we could close. As a result, we had to pay $4000 in rent because of the delayed closing.Mutual of Omaha Mortgage
Date: 02/15/2024
Mutual completed its investigation of the complaint and submitted a response directly to the borrower via email on 2/15/2024.Review fromJohn F
Date: 12/17/2023
2 starsJohn F
Date: 12/17/2023
Never got my escrow check back when I paid off the loan made numerous phone calls they sent me forms to fill out more than once then months later I called back said I had to fill form for change of address which I did not under stand because they sent me paper work at the address I'm at after a year later I just gave up even called about getting another loan and they never called backMutual of Omaha Mortgage
Date: 02/05/2024
Mutual of Omaha Mortgage, Inc. received your complaint and completed its investigation. A detailed response was submitted by our servicing department on 1/25/23. We hope the response resolves your complaint to your satisfaction.Review fromedward E
Date: 12/14/2023
1 staredward E
Date: 12/14/2023
Company is a fraud, they approved my cash out refinance for $***k. As part of it they paid off all my CC and HELOC $***K. I was supposed to get $**K back. The night before closing they call and say we have to reduce your loan by $16,500, WTH. They claimed that my credit to debt ratio was too high because I still had a $505 car loan and the underwriting ***** was not satisfied. If they are paying every debt I owed except the car loan, how could that be????? Answer if you were not happy you could have not closed, OK after I stopped all payments to CC because they were paying them off and needed the money. Complete scam and then 2 weeks later they sell my loan. Also, never use ********** (the company they choose). I was told all the CC checks were being sent to me over night to arrive on 11/18, I had overnight postage to every CC company so they would have it by 11/21. Come the 20th the tracking number they sent showed ***** never received the envelope. Answer from **********, "we mailed all the checks out direct to the cc companies in 1st class mail with no tracking (thanksgiving week). Payments were late, I had late fees and phone calls all week from the CC companies.Mutual of Omaha Mortgage
Date: 02/07/2024
Mutual received your complaint and completed its investigation. Unfortunately, your decision not to pay off the car loan in connection with your loan increased your DTI ratio above the 40% threshold and your loan amount was lowered in order to close your loan and comply with program requirements. The change was appropriately disclosed to you through a change in circumstance disclosure. We hope you understand that Mutual must take the borrower's ability to repay a loan into consideration and that it must also comply with state, federal, and agency laws and requirements. You loan with Mutual provided a net tangible benefit by allowing you to pay off several debts and receive cash back. As indicated in the Servicing Disclosure Statement provided to you, Mutual does service a portion of its loans; however, it does reserve the right to assign, sell, or transfer the servicing of your loan while the loan is outstanding. Servicing transfers are common in the industry and Mutual provided the required notices prior to transferring your loan. Mutual contacted the title company and learned that there was a slight mix up regarding the issuance of the checks referenced in your review. They provided you with a $220 to cover you for any late fees and for the inconvenience. We hope this response resolves your complaint to your satisfaction.
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