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Business Profile

Police Equipment

Midwest Public Safety Outfitters LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Police Equipment.

Complaints

This profile includes complaints for Midwest Public Safety Outfitters LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Midwest Public Safety Outfitters LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bag was ordered ~2 months ago, not delivered, and no response from the company to two emails from me. A dispute was initiated with Discover Card (who issued a TEMPORARY credit), over 30 days ago. From an online text conversation with Discover and a phone call I learned that MPS has not responded to Discover either. Because this is still part of my Discover credit record, I want this resolved: as in, officially refunded so the temporary notice on my Discover card is gone.k And I no longer want the bag. The case is simple: bag ordered and paid for, credit card charged, and bag not delivered.

      Business Response

      Date: 07/06/2025

      This order was canceled due to a charge back received. We do not respond to chargebacks. They are all processed and decided by the banks. A simple request for a refund would have been all that was necessary. We are now unable to refund any funds as they are on hold by the process. Only option is now to wait. We dont control the customers credit card issuer policy. 

      Customer Answer

      Date: 07/07/2025

       
      Complaint: 23558937

      I am rejecting this response because:

      The bag was ordered May 07 2025. Not received, no communication from MPS.

      An email was sent to MPS on May 23, 2025, asking about the status of the order. No response from MPS.

      Another email was sent to MPS on May 30 2025, asking about the status of the order. No response from MPS.

      A 'dispute' opened with Discover on Jun 04 2025. No response to Discover from MPS to date, or to me.

      To date, there has been no such thing as a 'simple request' to MPS, because the company does not respond. I believe Discover will continue to try and work with MPS but the charge for the item is in limbo until MPS works with Discover to get this resolved.


      Sincerely,

      *** *****

    • Initial Complaint

      Date:06/15/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an online order for a strong horizontal hidden badge wallet #***** with cutout # SC-113 total charged from my bank account was $38.98 including shipping. Order # ****** in January 2025 after several emails I finally got a response from **** who said they would look into it, that was March 2025. No further contact or responses from the company it is now June 2025. I want a refund or my ordered item. Its clear by all the complaints they are acting in a criminal manner by taking money and never sending merchandise.

    • Initial Complaint

      Date:05/21/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order on may 13 2025 paid *****. They took money instantly. Said it would take 2-3 days to process order. Week later still nothing as far as shipping info or order being processed. All reviews on ****** say some have waited 4 months and still never received item.

      Business Response

      Date: 06/05/2025

      This order has been refunded and sent at no charge to this customer. 

    • Initial Complaint

      Date:05/09/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a raido strap Feb 14, 2025, it is now may 9th, 2025 and have not received it. I just want my money bavk or the product that I paid for. I have sent multiple emails asking about an update on product and was told 2 weeks 2 months ago. Im just done and want to move on.

    • Initial Complaint

      Date:03/12/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered boots on 2/19/25 for $119. Credit card was billed on 2/20/25. As of 3/12/25 no order has been received, no response from phone calls, text or email as to the status of the order.

    • Initial Complaint

      Date:03/07/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      (Please see uploaded documents) I ordered a bag from this company and they gave confirmation that it was on it's way, then I received an email saying it was refunded, then they said no, it wasn't a refund. This unprofessional company needs to tell me what on earth is going on. I want my item.

      Business Response

      Date: 03/07/2025

      This customer sent threating emails and left threating reviews. We don't do business with individuals like this. We canceled their order immediately and issued a full refund. Not sure why the individual has a hard time understanding but hope this makes it perfectly clear. 

      Customer Answer

      Date: 03/13/2025

       
      Complaint: 23027842

      I am rejecting this response because:

      The business will not respond to my emails at this time. This is unprofessional.

      Sincerely,

      ***** ********

      Business Response

      Date: 03/13/2025

      Again, the response is, We will not do business with individuals who threaten us. Upon advice from our counsel we have blocked communication from the individual and will no longer do business with them. Due to the circumstances we believe this is a very professional action to avoid any further issues. Thank you

    • Initial Complaint

      Date:01/06/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for a product and havent received it Will not respond to calls

      Business Response

      Date: 01/08/2025

      Hello, 

      The product is a custom product ordered directly from the manufacturer. Due to the extended delay we have canceled and refunded the order. 

    • Initial Complaint

      Date:11/05/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Benchmade 290BK-2 Full Immunity knife for $270.00 on 7/25/2024 and never received it. The charge is shown on my **** statement, but I never received an order confirmation. I emailed the company on 8/21/2024 and after several f/u emails, I was told the knife had been on backorder but was now available. However, after the sales manager looked into it further, the knife was again on back order. At that point, I requested a refund, which the sales manager **** ****** processed on 9/10/2024 under invoice #******. It was first supposed to be credited back to my credit card but when that didn't happen. He processed the refund as a check. I have followed up several times as I still haven't received the refund. Please see the email correspondence attachment below.Thanks for your help,**** **********

      Business Response

      Date: 11/08/2024

      Hello, I have confirmed a check was issued for this order on 10/19/24. Our accounting says we must wait 30 days before claiming the check as lost. I have spoken to this customer many times via email. If this check is not received in the next week, we will stop payment and issue a check for overnight and tracked service. Thank you

      Customer Answer

      Date: 11/08/2024

       
      Complaint: 22517166

      I am rejecting this response because: Per the email correspondence I provided, **** ****** advised me that a check was cut on 10/9/2024. I want them to stop payment on that check immediately and reissue a new check, sending it overnight mail today. They have been dragging their feet for months now. No more excuses.

      Sincerely,

      **** **********

      Business Response

      Date: 11/18/2024

      According to our accounting, The check issued 10/19 was cashed by the customer on 11/16. We now consider this issue closed. 

      Customer Answer

      Date: 11/19/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. However, I want to note that the check dated 10/19/2024 wasn't mailed until 11/7/2024 (per postmark). This was 2 days after I filed a complaint with you. Thank you for your help because I don't think they ever intended to actually release the check if you hadn't got involved. 

      Sincerely,

      **** **********

    • Initial Complaint

      Date:09/09/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 19, 2024 I ordered a duty belt from Midwest Public Safety Outfitters, at ***********************************, for my husband. He is concerned about the fact that he has not received it as of yet. I have emailed the company looking for an estimated time of arrival, or some kind of explanation as to what the hold-up is. I received one response to the email, (stating they would look in to what the hold up might be ) then they quit responding. My husband has called the number on the email several times, with no answer or return phone call. I emailed again Friday 09/06/2024 stating that I would have the BBB involved, if they did not give me what I was asking for, as far as an explanation or resolution to the issue at hand. I received feedback that the individual I was emailing "was on vacation and he had sent my request up to his supervisor" but the supervisor never gave anymore feedback. What I want is resolution and transparency. Either send the belt, or give me a reason as to what the hold up is, or refund my money. It is all the 'shadiness' and not giving satisfactory answers, that has me concerned. The order number is ****** I paid $80.98 with a **** credit card.

      Business Response

      Date: 09/26/2024

      We have had a new order processed and manufactured by **************. The new order was shipped today 9/26. When the order is received we ask that the complaint be closed. Thank you!

      Customer Answer

      Date: 09/30/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *****

    • Initial Complaint

      Date:08/12/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Badge on their website on July 26th 2024. I called them later on that week to see if they got the order as it still said processing on their email they had sent me. I called and left a voice mail and also sent an email. They sent me an email back stating that the order was placed over the weekend and was being processed and that they badge would come directly to me and I would get a tracking number when it shipped out. Today is August ****************************************************************** that they had gotten no orders from MPS Outfitters and that is why I had not gotten my badge. The badge on their website showed that it had a 5. Day build time from when it was ordered. ***** and ****** asked me to handle this with MPS outfitters since I had bought from them. My credit card was charged July 26th the night I ordered but the order has not been placed with ***** and ****** yet. I am going to buy this from a local company that I can walk in and order from and dispute the charges through MPS. I see lots of other complaints about the same things happening and they say they never got emails and they dont take phone calls. I have proof that they got my emails the question is why was my order never placed? Bad business practice, it seems that they do not have the staff to place the orders for online customers. I am very disappointed.

      Business Response

      Date: 08/28/2024

      We have resolved the customer complaint. Thank you!

      Customer Answer

      Date: 08/29/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    Midwest Public Safety Outfitters LLC is NOT a BBB Accredited Business.

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