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Business Profile

Roofing Contractors

Axis Contracting

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our home had damage from the Derecho that hit ************, ** on Aug. 10, 2020. On September 9th, 2020 we met with ***************************, Field Contractor, from Axis Contracting at our office in ************. He said he was from ************, it wasn't until later we found out he's from ********. Anyhow, we hired Axis to do our roof and siding replacements. Our insurance paid for our roof and covered part of the siding. We paid the rest out of pocket. We signed a contract that we owed in total $23,107.03 for our roof and siding. We paid a $700 deposit on Sept. 11, 2020 and signed the contract that day. Our roof was done in October, 2020 and we paid $12,000. Our siding arrived in January ************************* early March 2021. **** said we owed $10,458.00 and we paid that. We were good and paid our contract in full and actually more than what we were quoted. August 2021, we get a call from our insurance agent asking questions and saying Axis wanted more money, but they were denying most of it as they had already paid it once. Then, Feb. 22, 2022, I get a call from *************************** saying "we owe money". No amount. I emailed him back and said we already paid more than our contract stated and we wouldn't pay anymore. Today, August 16th, I get a letter from their legal team saying we owe $14,084.85 and to pay by August 17th, 2022. The letter was dated August 10th, 2022 and it included an invoice from May, 2021 that we never received. We will NOT be paying any more and want the company to cease contacting us. We paid what the contract stated. If there was an error, it was on their side, we paid more than what was signed and we are done. No one told me at any point about any additional costs, so this cost is on Axis. I wish others would be aware of them as we are hearing others in ************, that are now dealing with the same shady practice.

    Business Response

    Date: 08/17/2022

    Customer breached contract and denied us access to the information from the insurance company.  We have filed a lawsuit against this customer.  Thank you

    Customer Answer

    Date: 08/17/2022

     
    Complaint: 17725423

    I am rejecting this response because: We did not breach any contract and I will show the contract that was signed by their employee, *************************** and myself. We have denied anything from our insurance and in fact the company reached out to our their contact person and after multiple times reaching out to them, my agent had to ask for their information to talk to another person directly. In addition the company says they sent us an invoice in May 2021 and we never received that. I got 1 call in Feb. 2022 that says we owe money and he never responded to my email. So we will NOT pay anything else. We satisfied the contract that was signed. 

    Sincerely,

    ***************************

    Business Response

    Date: 08/29/2022

    The contract was breached.  My attorney responded and this will be resolved in court.  Filing consistent complaints on social media platforms in attempts to harm my business will not help you when you lose in court and I will be sure to post the verdict to every site as well so everyone understands that you are just another person that didn't pay your bill.  Thanks

    Customer Answer

    Date: 08/30/2022

     
    Complaint: 17725423

    I am rejecting this response because: Contract was not breeched. It was fulfilled as signed by both parties.

    Sincerely,

    ***************************

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