Complaints

This profile includes complaints for Heartland Women's Healthcare's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Heartland Women's Healthcare

  3408 Office Park Dr Marion, IL 62959-6477

• 

  Heartland Women's Healthcare

  1603 Wentzville Pkwy Ste 123 Wentzville, MO 63385

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/8/2024 I had a doctors appointment which I went to in an exam was performed. Within a weeks time I was getting bills from them saying my insurance not paid so I paid the bill. I contacted insurance who also paid the bill I have been fighting with this place since December 2024 to get my money back. They owe me $554. I have called multiple times and talked with multiple people. Everyone says will contact the manager whose name is ******.****** and they will never let me talk to the supervisor. I have been calling every week for at least two months and a couple of times. Ihave been told the check will be sent out, but it is never sent out. I explained to them that I needed it in a check form the debit card I had used for the payment had been hacked. They have told me multiple times that would be no problem and the check will be issued, but I am going on five months of tryingto get my money back.. to make matters worse. The exam wasnt even done correctly and I have to go someplace else to have it done now because I will not deal with this place again. I just want my money that is owed to me every time I call, they can see where the money is supposed to be owed to me, but they will not send me a check **** cannot get any answers. I have left ****** reviews and I try to update it every week when I call and they only response they give me on that is give us a call. It must be some automated c***

  Customer Answer

  Date: 05/19/2025

  They contacted me immediately after you contacted them and I received my check within a week. I cannot thank you guys enough because they did nothing until they heard the words Better Business Bureau.

• Initial Complaint

  Date:01/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went through Heartland Womens *********** for my first pregnancy with our daughter. I believe my first appointment was on 9/2/2021. I was told it was global billing, so I would receive a final bill at the end of my pregnancy and after I delivered our daughter. I had a healthy pregnancy so went for the standard appointments all throughout the 40 weeks. I delivered her at ***************** East on 4/7/2022. I received my bill about a month later. I reached out to the office for financial assistance forms. I filled them out, supplied the necessary documents and mailed those off within weeks. I did this with each and every bill I received after leaving the hospital, which was roughly 5 doctors offices in total. Each office reviewed my forms and gave me my updated bills within roughly a 45 day period. I settled all of those bills by the updated due dates. However, the second largest bill that I received was with Heartland. I called to follow up, never received a return call. I sent emails, never received answers. The only updates I would get would be reminders on my total bill, which was unchanged after submitting the financial assistance forms. Now almost TWO years after having our daughter and me giving up on working with them since I nobody cared to return my calls or emails with answers, I receive a statement from a collections agency that my bill has been turned over. Not a modified bill with any financial assistance applied, the ENTIRE amount. They have ignored my efforts to resolve my balance and I want resolution. If they are unwilling to acknowledge my attempts and work with me, than clearly a 3rd party needs to step in and hopefully help me so I can resolve this final bill. I am now pregnant again and am ready to have the finances from delivering our daughter behind us before we take on more bills with this second pregnancy. I am tried and ready to put this behind me. Please just help me get final answers from their billing department!!

  Business Response

  Date: 02/05/2024

  Dear *****************, 
  
   We appreciate you reaching out to us and want to apologize for any inconvenience this situation has caused you. We received email correspondence sent us on January 22,**** from our collections agency, regarding a dispute.  On January 22, ****, your account was removed from collections, and the balance was placed into a hold pending further investigation.  We have since reviewed your account and completed this investigation regarding the balance of $3637.12. We strive to provide the best care and services to our patients, and it appears that we have fallen short of our own expectations. We understand how frustrating these situations can be and certainly want to resolve these issues with the best interests of our patients in mind. Upon completion of our investigation, we have concluded that the entire amount of $3637.12 should be forgiven with no remaining patient responsibility.  You exhausted all efforts to resolve the balance and were granted financial hardship at the time of service. Your account was sent to collections due to a system error, that has since been corrected. There is currently no outstanding amount due. Your account has been adjusted to reflect such changes.  We appreciate your patience with this matter. Should you have any questions please feel free to contact us.
  Thank you.
  
  

  Customer Answer

  Date: 02/05/2024

  I am satisfied with the businesses response and intend to accept their resolution.  I just want to confirm that this will not affect my credit score?  I have had issues in the past with my credit score and have worked hard to get it back to where it is today.  If it will affect my credit score, I want to know what can be done to remove this issue from my credit history.

• Initial Complaint

  Date:08/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For a year now I have been trying to have my bill continuously paid. I had set up a payment plan with this business last year and when they had a system update, they sent me to collections stating they had emailed me asking for information. I have proof that those emails were never sent or received. It took almost 3 months to get the payment plan set back up. Now that my *** card expired in July, they received the July payment but sent me to collections BEFORE receiving payment and now refuse to call me back to get my updated information on file. I have called every week for the last month. I spoke with a manager named ***** who failed to have someone call me to obtain my card information. There is absolutely no one in the current ****** location I can go in and give this information to as they all are remote workers. This is not business you do not send someone to collections when they have been actively paying and calling to make payments. I have spent many hours now trying to get this resolved which is absolutely unacceptable. They never removed the report from the collections agency back in January even though I have actively paid on this bill to HWHC.

  Business Response

  Date: 08/30/2022

  Our billing department reached out to the patient directly.

• Initial Complaint

  Date:08/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seen on 3/1/2022 by Advanced Practice Provider, **** *****, ***, *** at Heartland Women's Healthcare (HWH) in their **********, MO location for a routine procedure that involved ***** *********** testing the specimens provided to them based on the CPT codes that were ordered by **** *****. On May 17th I received a bill from ***** for $648.94 because my insurance company (***) deemed the codes ordered by the provider were experimental and not covered. I filed an appeal with *** and sent medical records for *** to review. *** denied the claim stating the documentation did not support the codes/tests ordered. I have made several attempts to call HWH requesting a callback, a meeting with the office manager and provider, and sent three emails regarding this issue. Each time I called HWH's patient support number and left a message, I also called ***** ********** to keep them informed. My calls were made on the following dates: 5/25, 6/3, 6/13, 6/24, 7/12, 7/14, 7/19, 8/1, 8/11 (***** only) and 8/12. Emails requesting a callback were sent on 7/12, 8/1 and 8/12. The call center representative for HWH sent messages each time to the billing team and office manager because I requested a meeting and to speak with the office manager with no response back still today 8/12. I received a voicemail from **** *****, ***, *** on 7/14 at 7:55am stating she was looking at my case, did not know how it happened but there were a couple of codes that did not get put into billing, and she would enter them and get the claim resubmitted to ***** ***********, so it could then be resubmitted to insurance for processing. **** ***** proceeded to say she would have the medical biller add the codes to my chart and this would be handled that day. As of 8/11/22 ***** has not received any faxes, emails, or calls from the practice with new codes for date of service 3/1/22 to resubmit to insurance for processing. ***** sent me a final notice stating I would be sent to collections. Please help me.

  Business Response

  Date: 08/23/2022

  Dear Better Business Bureau,

  I am responding to a letter received from ***** *******, ID# ********. I am the practice manager and have been working with **** ***** and ***** *********** for several months regarding this issue. ***** was seen by **** *****, ***, *** with Heartland Women's Healthcare in ********** on 03/01/22. She had labs performed on this date with ***** ***********, our contracted onsite laboratory. This complaint is related to the bill she received from ***** ***********, not Heartland Women's Healthcare. It was originally believed that additional diagnosis codes could be provided to ***** *********** for rebill to *** insurance for the tests performed. I have worked diligently with ***** *********** and provided updated diagnosis codes. Upon *** review of all diagnosis codes, it appears that *** has deemed that the deductible and coinsurance applies for these tests.  At this time, there are no further diagnosis codes that **** ***** can provide to ***** *********** on behalf of this patient. I did reach out to ***** *********** to see if they are willing to reduce the balance, however was informed that the balance is correct according to the patient insurance. I called ***** ******* again on 08/22/22 to discuss the response from ***** ***********, however did not reach her, so I left a voicemail for return call. We are truly sorry that ***** is upset with Heartland Women's Healthcare, however according to *** insurance company, amount owed is accurate for the date of service. At this time, any further questions or concerns should be directed to ***** *********** regarding their laboratory bill, as this bill is not from Heartland Women's Healthcare.

  I have also included below the full response to me from ***** *********** per my re***** for review of the claim details for visit date 03/01/22.

  The patient has 3 bills outstanding, all applied to her deductible/coinsurance. It appears that they were all ordered as diagnostic, so deductible/coinsurance does apply. All with a date of service as 3/1/22. Unfortunately, the patient balance of $648.94 is correct. 

  Bill # **********   ****** ***** ********   **** ******  ** ****** ****** * ****

  Bill # **********   ******* ****** ***** * **   **** ***** * ** ** ****** ******* ***** * ****

  Bill # **********   ******** ****** ******** ******** * ********   **** ****** ****** ****** * ****** ** ****** ****** * ****

   

  Please feel free to reach out to me with any further questions or concerns. We value our patients and are truly sorry that ***** is unhappy with our company.

   

   

  Kind regards,
  
  ******* ******
  Heartland Women’s Healthcare,