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Business Profile

Medical Equipment

Medical Equipment Pointe, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

This profile includes complaints for Medical Equipment Pointe, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Medical Equipment Pointe, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started receiving medical diabetes supplies from this company addressed to me at my home address. None of the medical providers that I see prescribed this equipment and I do not want to receive these supplies. I have been trying to call to cancel which goes nowhere and I keep receiving supplies (2 shipments now). I have now received a bill for the supplies. We would like all services cancelled and no further shipments/ invoices to be sent as this was not asked for by myself or my medical providers.

      Business Response

      Date: 12/28/2023

      We have spoken to the customer about this issue; we acknowledge that all items sent to the customer were returned and we have processed the return and disabled the account

      We do not send out items to anyone without receiving the order from the doctor's ******* In this case the order came from ***************************** (DO)

      If the customer decides in the future that they need the items, we will be glad to assist.

      Thanks,

      *******

    • Initial Complaint

      Date:09/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not received my sensors for my diabetic meter in over a month. Have called during regular business hours and no one answers the phone. Cannot leave a message because the voice mail is full. I just would like to know why i stopped receiving my sensors and how do i get them started again.

      Business Response

      Date: 10/02/2023

      We reached out to the customer on Friday September 29th, 2023 and she was satisfied with our explanation.

       

      Thanks,

      Management

    • Initial Complaint

      Date:08/16/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried 3-4 days now to reach medical equipment pointe regarding a Libre 2 sensor that has not been sent for Aug. I am trying to reach the office in **************, **. The number on the web site takes me to the ******** office of which no one answers the phone. I have left 3 messages without any call backs. Not happy with this company at all

      Business Response

      Date: 08/18/2023

      We received ********************** comments from our website and responded to the email she provided on 8/16/2023. If she did not get our reply, I suggests she checks her spam folder etc.

      Our customers are required to visit their doctors every 6 months to recertify their prescription. It was time for ****************** to recertify and we were waiting for a fax back from her doctor's ******* We are please to inform ****************** that we did receive the fax from her doctor yesterday 8/17/2023 and her order was processed promptly. We have also left ****************** a detailed message explaining everything this morning.

      I remember I called her phone number on 8/16/2023 twice trying to contact her.

      Finally we are sorry for the inconveniences this situation may have caused.

      Thank you,

      Management

    • Initial Complaint

      Date:06/21/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      $179.41 was the amount billed to me for a Delta 37 Lumbar Orthosis (L0650). The invoice # was *****. The date was 04/01/2023. It was ordered by my surgeon's office to wear after surgery. Apparently, they also filed an appeal to ********* and won. I got the money eventually.Meanwhile I had my bank send a check for the amount $179.41 May 2, 2023. But the company kept billing me, WITH INTEREST, saying that I then owed over $190.00 for late charges.I want them to stop billing me and acknowledge receipt of my payment.

      Business Response

      Date: 06/21/2023

      I called **************** and informed her that the check for $179.41 was going to be applied to her account and she would not receive any more bills regarding this transaction.

      Customer Answer

      Date: 06/21/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********************************

    • Initial Complaint

      Date:05/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started getting a bill for the glucose monitor products. I never knew why I started to receive the meter/monitor. I did not ask for it. I tried to reach customer service but there was no answer and their machine would not allow me to leave a message. I left a message on their website but did receive a message. I paid the bill of $299.48 even though I did not believe that I owned this. With the payment I included a letter stating that I would like this service to be discontinued. I also sent a copy to the mailing address on the product box with 2 unused boxes and the meter; and to possibly a third address that I do not remember where.After 1 month I was finally able to get a live person to answer the phone. I explained that I wanted to discontinue and possibly get a refund. I was told that someone would return my call in a few days but it has been more than 2 weeks and no reply.

      Business Response

      Date: 06/20/2023

      I did call **************** this afternoon and explained to him how he started receiving the products - We received the prescription from his PCP. The customer also informed me that he was using the product and liked it  for sometime until we started sending him bills. We are required to collect the patient portion if they don't have supplemental insurance. We tried in the past, but stopped because of implementation issues; we just resumed the patient collection back again at the beginning of this year - 2023. 

      ****************** was informed today that we were going to waive the balance on his account and he was okay with it. 

      Thanks,
      Management

    • Initial Complaint

      Date:05/22/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep sending me bills for my glucose sensors. My ******** statements show the maximum amount the supplier can bill me is $0.00. I have called them numerous times and given my information to them and the receptionist says I will get a call back from billing within 3 days..they never call back. Now they are threatening to send this to a collection agency. I don't want my credit ruined because of bills I don't owe.

      Business Response

      Date: 05/23/2023

      To the customer, Mr. *************************** , my sincere apologies. He is Qualified ******** Beneficiary (QMB) and should not received any bills. His profile was not configured correctly in our system. We are required to collect the 20% after ******** pays the 80% if the customer does not have supplementary insurance except if they are Qualified ******** Beneficiary (QMB). Mr. *************************** can discard all the bills he has received from ** - they have all been cancelled.

      Again, our sincere apologies to Mr. *************************** You do not owe ** anything today.

      Customer Answer

      Date: 05/24/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **************************

    • Initial Complaint

      Date:04/18/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Receiving LIBRE 2 Freestyle LIBRE 2 sensor that was not ordered by any doctor that has said I needed this. And now I'm being charged $116. For stuff I do not need. I've called and have not been able to get through to anyone. They continue to tell me we will have someone call you back and never do.

      Business Response

      Date: 04/20/2023

      We have contacted ******************************* and instructed her to disregard the bill

    Medical Equipment Pointe, LLC is NOT a BBB Accredited Business.

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