Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went there on January 15th. They had my wife's vehicle for a month due to heating issues. We got the run around for weeks. We always had to call them because they would never call us even if they said they would. When we'd asked to speak with a manager they would say he's too busy. They claimed they had to chat with Mitsubishi tech to fix the problem and it was a long ************ forward a month later the problem still isn't fixed had to pay $560 for nothing. Not to mention my gas tank is on empty now. Guess someone at the shop needed to use my car to run errands. Anyway I took it to another Mitsubishi dealership and they say they can't even see the service tickets they claimed they submitted. I called South Suburban to verify and they just left me on hold and never returned my phone call. The new shop ordered the parts to fix the car the same day I took it to get looked at. Complete waste of time and money. Do yourself a favor and don't go here.

  

  Business Response

  Date: 03/31/2025

  Customer had issue with no heat flowing through cooling system, we found a lot of JELL like goop in system that was causing restriction, after several hours of cleaning system, We finally got some heat back while driving the vehicle only. 
  
  
  However, we noticed at idle we did not get heat at all, Our technician found the heater core restriction due to all the good jell he found in system. At that point customer was called about replacement of  heater core customer declined at that time. 
  
  
  Prior To flushing system, customer was called an notified about  how cooling system had a restriction and what we could do to flush system out customer agreed to three hrs.' for flush procedure. That is what was charged to customer. at that time. 
  
  
  I attached the copies of invoice and signature. 
  
  
  If you have any questions, feel free to call me. 
  
  

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So one day Ive had the vehicle for five months and one day when I started to drive the car it cut off on me so then I checked my oil and it appeared to be fine and I had my boyfriend check it as well and he states that it was fine as well and now my dealership is trying to blame the engine on me I took the car to them because they said over the phone that I have a warranty if it was an engine issue and when I go up there they say I have no warranty and now the dealer tells me I owe $700 and I need a new engine I dont have money to pay this type of bill and I really need assistance because times are hard right now. I have not missed a payment on my vehicle I put $500 down on this vehicle.

  

  Business Response

  Date: 07/23/2024

  Tell us why here...Customer brought car in for service and stated it runs for a few minutes and then cuts off. Performed diagnosis on vehicle and found error code for camshaft position sensor. Vehicle had no oil when she came in. Replaced cam sensors at customer request. Car starts and runs but has a noise in the motor. Recall was completed 5/3/23 when it had *********************** car shows 3000 miles overdue for oil change. Please see attached.

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 4th **** I had an appointment for a tire rotation at 10:30. I get there at 10:44 and my transmission light comes on & I take a picture for my own records. I get to the garage door and it opens & im allowed to enter , at this point the car is starting to lag as if its about to stop. I get out the ******* speak with ****** informing him of my *************** show him the picture the picture of my transmission light coming on and thats when my tire rotation appointment turned into a 2 week long process with WEEK 1 there was no work being done on the car it was just sitting in the garage & the only update I was given was by ****** letting me know that there were no mechanics or technicians that werent either available, had left early or came in late 11 AM (their day ends at 5PM) . There was no work being done up until WEEK 2 . There was news of my warranty only being able to cover part of the payment & the rest out of pocket. Fine whatever gets YOUR job done as a business DO IT we know people dont work for free but even if when you do have the money the service is still SHOTTY & the customer service is LACKING AS WELL. January 19th **** TODAY I called the place and spoke with the service center & ****** answered the phone. I asked him on an update on the car & was told I should be getting letting me know that it can be picked up later in the day. Ok ********* so far I then asked him due to the inconvenience of the car being left with no work done for a week with no update just excuses. I asked if they could replenish my gas back to where I brung it in at which was well over a half a notch off away from FULL. Mind you my initial appointment was for a tire rotation the transmission going out was out of my control. ****** didnt even think about his answer & told me NO its not in policy to give gas. Are you insane ? I didnt ask you to give me gas as if I didnt have any to begin with I stated to replace what you used on the vehicle while I was without it.

  

  Business Response

  Date: 02/14/2024

  I am just responding to the BBB complaint, I am showing two of them and they appear to be the same customer. We resolved the issue for the customer and explained to her the first week of waiting was her and her family not approving the additional costs of the repair. Then the second week was just replacing a transmission. It took several days for the parts to come in and then we replaced it as soon as it arrived. The customer is upset her extended warranty would not cover all costs. We explained the extended warranty told us it was capped out and they gave her the maximum they could. Customer was upset about how long it took and also having to pay. We gave her a deal on the job and I have spoken with her, her mother, and her father. Please let me know if you need any other info. 
  
  

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21041690
  
  I am rejecting this response because:  I did complain in the allowed time frame. The car was brought into the shop on Nov 14 to replace the camshaft sensor which was determined to be the cause of the check engine light before I purchased it. On November 21, the car was brought into the shop for the check engine light. the very next day Nov, ***************************** the cold. Evidently they were relying on a code to generate instead of physically inspecting the engine. On November 14 an oil flush was recommended and performed at a late date. Then On December 4, they said it needed spark plugs and the cost was over $750.00 which they covered half of the cost. I spoke with the general manager at that time and they said tune- up was a routine maintenance and would not be covered. The general manager stated they only cover the engine and transmission for 30 days. My husband also spoke with him and he told him the 30 day coverage for engine and transmission as well. the vehicle was in the shop on multiple dates as follows: 11/14/23, 11/21/23, 11/22/23-11/24/23,11/29/23,12/04/23-12/05/23, 12/06/23-12/11/23.On my last visit, they had the car for four working days and could not determine the cause of the check engine light reportedly because they could not duplicate the code. they were relying the code instead of physically inspecting the engine or other components. I picked up the car from South Suburban on December 11, 2023 and the very next morning the light came on again. It was at this point that I had the car towed to an Infinit dealer. I was never asked by South Suburban for the car to be inspected there. In fact in a letter to the general manager I requested that the car be picked up from Infinit. The manager also states that the car was operable. Being operable and safe to drive and two different things. A simple internet search will advise one not to drive a vehicle while the engine light is on as it could potentially cause irrepairable damage to the car. It is not my responsibility as the consumer to diagnose the problem, that is the mechanics job. According to each invoice I received the same mechanic  worked on or assessed the vehicle. As of this date I have a car that is not safe to drive which I am making payments on. The estimate to replace the engine as advised is about  $15,000. This will being the entire cost of the vehicle to about $37,000. I am left without any reliable transportation . I implore South Suburban to do the right thing and fix the car or refund my down payment plus other incurred costs.

  
  Sincerely,
  
  ***************************

  ****** of the vehicle caused the engine damage. The vehicle was in a damaged state when I purchased it. I sent a letter to the general manager requesting a resolution, which I have not received. When I call to the business, he does not return my calls or the receptionist says he's out to lunch or busy. I am paying on a vehicle that I am not able to utilize.

  

  Business Response

  Date: 12/26/2023

  I totally understand her concerns, however, the vehicle is at another dealership, and we don't know that their diagnosis is accurate.  She didn't complain about the engine in the allowed timeframe per the State of ********, and to my knowledge the engine was operable.  My suggestion would be for her to have the vehicle brought to us, so that we could further diagnose it..

  

  Business Response

  Date: 01/03/2024

  The law in ******** is 15 days or *********************************** this case there were over 600 miles put on the vehicle when we looked at it, so it would not qualify for the warranty through the state of ********, We also offered the customer the option of purchasing an extended warranty which would have covered these repairs, but she declined and chose to purchase this vehicle and agreed to be responsible for any repairs that it may need. I am willing to have her tow the vehicle to us , and let us diagnose it further.

  Customer Answer

  Date: 01/07/2024

   
  Complaint: 21041690
  
  I am rejecting this response because: I was sold a faulty vehicle to begin with. As I said previously the engine light came on during the test drive which they said was due the camshaft sensor needed to be replaced. I assumed that once the sensors were replaced that the engine would be in working order. Also, suspicious that the oil flush was recommended and performed at their expense. I suspect that perhaps they thought there might be damage to the engine and that the flush could potentially fix it. The burden is trying to be transferred to me for not buying an extended warranty. The information sheet provided to me by Mitsubishi shows Equi-Pro VSC as the warranty provider. When I did an internet search on such company the link connects to CARS SHIELD. I called this company and another vehicle service contract company to inquire if they could or would ensure a vehicle with a check engine light on and they emphatically said no. Taken from Auto poms website: " How do providers determine if a condition is pre-existing? Here are a few ways: If fault codes pre-date the purchase of the contract. If leaking fluid show signs of "road crud" build-up (indicating the leak is long-term). If the vehicle's service record indicates that prior recommended repairs were declined. In order for the dealer to offer me the extended warranty or vehicle service contract they had to falsify the current condition of the vehicle at the time of purchase.

  This dealer has been my dealership and service provider for the last ten years. I purchased a new vehicle from them in 2013, I had no complaints with service or sales until my last transaction. I trusted them to take care of my vehicle and also went into the last purchase with the same trust. I went with this dealership because my old car was not cost effective to repair given higher mileage. I was told by the salesman that they could give me $1,000 to $2,000 for the trade-in. This was the sole reason I decided to purchase through them. When it came down to financing and trade- in, they stated that they could only give me $500 as the car would be junked. Interestingly though, that same car is shown on their website for sale, although no price is listed. I trusted them to sell me a reliable used car in good condition. The manager told me we tried to put you into a new car as if those are the only cars that are reliable. The dealer has more used cars for sale than new ones, so why wouldn't they inspect them more thoroughly?

  The dealer has offered to have me tow in the vehicle at my expense to let them further diagnose it. They had the vehicle for four business days and weren't able to diagnose it. I had asked them to pick it up from the other dealer in the original letter I had written to the manager. Now the vehicle is at my home because I had it towed from the other dealer because there was no reason to let it sit on their property. If they do determine the cause , are they going to make it right and fix it at their expense? I am truly disappointed as I expected better form this dealership. I desire a complete fix for the car or a refund.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   

  
  Complaint: 20153623
  
  I am rejecting this response because:

  Unfortunately he isn't telling the truth because  I called the jeep Corporation and they also place a complaint  and confirmed that the jeep Latitude  is and was apart of that recall  and they too took a report on the dealership for re selling one of there trucks without properly  making sure that it was  in good operation to be sold  It was apart of that recall   and attached is where the previous owner ************ who lives in **************** ,**  took the jeep  last year on 05/12/2022  to be fix for the very same issue that my son was having  which is the same thing from the recall . You have now  just stated in your response that this truck was not apart of the RECALL  it is clear at this point that your establishment only cares about making money and not about what could happen if you don't  look into what these previous  owned SUV/CARS  have had done or any recalls .The  validity of your  business is in question  now  because you were  untruthful in your statement ,  attached is the documents that prove what I'm saying Mitsubishi sold a faulty truck without servicing it or looking into the background of the truck before less than 24 hour you sold it to my 19 year old son   which now a year later the truck is having the same issue She advise me that  this is why   she traded it in to get a new truck  because she was having the same issue and that why on 05/18/2023  she traded it in for a new truck from your dealership  and you didnt  do any servicing on it  and less than 24 hour later  on 05/19/2023  you sold this truck to my son without even  cleaning it out , maintenance or anything . It was only God that keep my son from getting killed by that 18 ******* , your dealership should be reprimanded for their  negligence. All I want  is for you all to do right by my son even if that means putting him in a brand new truck , we will not accepted anything USED , because it cant be trusted and if that can't be done then cancel the contract with ALLY BANK AND return them there money as soon as possible
  
  

   

  
  
  Sincerely,
  
  ***************************

  ce the vehicle however on the 24th and the 25th of may my son had come back to the dealership on both those days because the truck continued to cut off they advised him to take it to their sister dealership in ************* because there was something wrong with the battery and that the truck has two batteries and they did not have the batteries that the stook needed once my son drove 2 cedar lake IN he was told that the truck does not have two batteries and they change the battery and stated that that should fix the problem however on the morning of May 26 my son was on 294 Expressway driving about 65 mph a and my son was almost hit by 18 ******* truck because the car cut off again and it not been for the driver skills of the truck driver my son may not be alive today at that time I told my son to return the truck to the dealership with both sets of keys because clearly there was something mechanical going wrong with this truck my son returned to the dealership to confirm that they, indeed that, had contacted ********* to cancel the contract. He was told the manager wasn't in that day, and he would have to wait until he came in on May 26my son returned the truck and I sent them an email letting them know and that they should reach out to the bank to cancel the contract because at this time there isn't any interest or payment due. As of this date,6/6/23 South Suburban Mitsubishi has not contacted ********* to cancel the contract, nor have, they returned the money to the Bank, and they are still in possession of the truck I just want the contract cancelled and the money returned to *********

  

  Business Response

  Date: 06/07/2023

  **************** emailed me on Friday evening May 26th to let me know about her complaint.. Unfortunately,Friday is my normal day off, so I wouldn't be able to address her complaint until the following day, which would have been Saturday May 27th. Upon further review, we had her bring her vehicle in on May 24th to address her concern.The battery failed the battery test, so we replace it.  We drove her vehicle after replacing the battery and found no issues.  We released the vehicle to the customer.  The next day her son returned with the vehicle stating that it was shutting off again, we test drove it and couldn't verify anything wrong.  We advised him to take it to ***************, which is a Dodge store. *************** scanned the vehicle and couldn't find any fault codes, nor any stored codes, they also could not verify his concern. The customer's son, who is also on the paperwork, came into the dealership on Saturday May 27th to ask what his options were.  I explained that we couldn't fix a problem that we couldn't duplicate.  His mother sent him a recall letter that he showed me, at that point, I checked, and their vehicle was not on the recall list. To try to help the situation , I offe3red to send it back to *************** for them , to have them relook at the vehicle.  They have test driven it again , and they are unable to duplicate the concern. I have provided a couple of the RO's to prove what I have stated iin my response.Please let me know if you need anything else from me.

   

   

  

  Business Response

  Date: 06/13/2023

  We have not been able rto duplicate the concern that she has.  She is more than welcome to take the vehicle to a different dealership to get another opinion. There is nothing more that we can do.

• Initial Complaint

  Date:12/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 25, ********************************************** buying a used car. I was interested in a Kia ***** that they were selling. At the time I was not aware of **** being the highest stolen vehicle at this time. I was not interested in buying a car at all so had not noticed the nationwide thefts. My car needed a new transmission so it was an unexpected thing. No one at any time mentioned that **** were the top car for car thieves to steal. I am sure car dealers are well aware of the thefts that are occurring. My car has been stolen and I feel if I was forewarned I would have never purchased the car. About a week or so after I bought the car people kept telling me how people steal kias in large numbers. The dealership does not have a try out period. I have been constantly afraid of parking my car anywhere. I believe dealerships should be required to tell purchasers about any defect in the car particularly those that make the cars easy to steal. I have had the car just over a month and it was stolen through no fault of my own. Dealerships should have a responsibility to their customers to alert us to issues regarding the car.

  

  Business Response

  Date: 12/20/2022

  We are regretful that the customer experienced a loss of a vehicle recently purchased. However we cant be held responsible for the theft of any vehicle that we have sold. Unfortunately, there is nothing we could have done to prevent this. Please let me know if there is anything else you need from us.

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18543958
  
  I am rejecting this response because:

  I never received a call after December 07 from Mitsubishis inspector and Corporate has never reached out to me. My insurance company is still investigating the damages of my car so for Mitsubishi to say that my insurance lapsed is a lie. Im assuming that they reached out to my previous insurance, whom I havent *** insured with since 2019, without my knowledge. I would like to keep this matter open because nothing has been resolved.  

  
  

  
  

  Kind Regards, 
  
  *********************;
  email: **************************
  phone: *************

  
  

  
  
  Sincerely,
  
  *******************************th them. That was offensive because not only have they accused me of something that did not happen, but the service manager was also being micro aggressive towards me. I tried to reach out to the general manager on Dec. 6 and was told I would receive a call back. I still have not received a call back. I have had to pay for a rental out of pocket and have received poor customer service from this team. There has been poor follow through, accusations made, and an apathetic attitude towards me. This has impacted my ability to be fully present at work because I am constantly having to follow up with the dealership and try to find resolve to this. Financially, I am now way behind because they have not been working to resolve the issue and will not directly answer my questions. I am even more disappointed because I have been with them for nearly 5 years and have not had these issues. The employees continuously ignore me and invalidate what I am saying.

  

  Business Response

  Date: 12/17/2022

  *************** arrived to our service department on 11-25-22 @ 11:56a.m. with a complaint about her vehicle being sluggish for about 1 week. ************** racked vehicle and started his inspection and noticed trans not engaging and vehicle not accelerating. Tech went further and noticed noise coming from transfer case. Also axel was leaking at one time, but not currently leaking at present time. Mitsubishi wanted us to inspect vehicle for any physical damage. We noticed both passenger side wheels have damage, also front bumper is damaged. *************** stated car was in accident and repairs completed by ****** collision in ******** back in 2018. Mitsubishi *************** spoke with her directly and informed her of damage on car and she proceeded to state Gerber never repaired all the damage on vehicle when she was in accident back in 2018 and also ****** miles ago. I spoke with ****** directly and they stated they replaced all damaged parts approved by insurance that were on final invoice including the supposed damaged bumper and also both rims. They stated If there is damage now, it is new damage and not from previous repairs 4 years ago. *************** then started accusing us of causing her damage to her vehicle. Mitsubishi corp got involved to mediate our conversations and they determined the damage to vehicle is new and not from previous accident. Also her new insurance company came out to inspect vehicle and they also agree with our and Mitsubishi Corp final determination of all damage to vehicle is new, and it is also what is the cause of her transmission/transfer case/ axel issues currently going on. Her insurance agent also stated they can't approve any claims because *************** is not up to date on her current insurance premiums, she is behind on her payments. Since her insurance company arrived to dealership,  my ********** Rep **** has tried reaching out to her 3 times with no answer and no return call from ***************. *************** has also been very confrontational with us, ****** collision, and our *********. And since then, she won't answer or call anyone back. We facts are documented with her insurance company,  with us, and with Gerber collision of ******** ********. All damage to vehicle is easily seen and also documented in file with **********.

  Customer Answer

  Date: 01/03/2023

   
  Complaint: 18543958
  
  I am rejecting this response because: the issue has not been resolved. I reached out to BBB due to the terrible customer service and harsh treatment that I've received from South Suburban Mitsubishi. I did not reach out to BBB for the business to engage in activity regarding the status of my vehicle, that is being taken care of by my insurance company. The response that Mitsubishi gave has no direct connection to the actual problem: disrespectful manner and mishandling of myself as a customer. This issue has not been resolved. I have not received an apology or even an acknowledgment of the way I've ben ***********************************************************************

  

  Business Response

  Date: 01/06/2023

  *************** spoke with my District Parts and Service Manager for Mitsubishi, who's name is *******************************, over phone and through text multiple times since her issues arose. ********************* wrote this as his proof of communication:

   

  "I initially spoke to ******************************* on Thursday, December 1, 2022 and I asked her if her vehicle had been involved in an accident?  **************** stated yes, however she said the accident was in 2018 and she sent me the email below on December 2nd with all the documentation.
  
  I spoke to **************** several times over the next few days. On one of the calls, *********************** and I had her on a 3-way call however when we started asking her questions she became very upset with ***** and told him to not call her anymore.
  
  The last time I called her was on December 6th. She did not answer so I left her a voice mail, however she did not call me back.
  
  Please feel free to contact me if you have any additional questions."
  
  Thank you,
  
  *******************************
  District Parts & Service Manager
  Cell: **************
  Email: ***********************************************************

  As Granville stated and **************** stated, all 3 of us were on a 3 way call speaking when **************** was not liking the questions and direction the conversation was going so, she stated to all 3 of us that she would like to not have me contact her anymore and would prefer she never speaks to me again. At that time I was instructed to respect her request and for me to not reach out to her anymore. She lost contact / communication with everyone from Mitsubishi and at our dealership. Over 2 weeks went by at which point I spoke with ********* again and informed him I was going to have to reach out to her because we needed her to either approve work needed and continue with the repairs, or to remove vehicle from our lot. I contacted **************** and very nicely informed her who I was when she answered and at that moment she very aggressively and rudely stated I was not following her request and she asked for me to never contact her. I then proceeded to inform her I have a job to do and very respectfully please let's resolve this issue professionally and not be disrespectful to one another and get some resolution on this matter. She started screaming at me and told me never ever ever call her again and slammed the phone down. I proceeded to ********************' office, who is our general manager, and informed him of everything. While ****** and I were speaking, **************** called the dealership and very demandingly told the cashier she needs to speak with the owner, which everyone knows most owners are not present on a daily basis at all dealerships, so ****** stepped in and grabbed the phone. ****** answered phone and 1st thing he did was apologize for everything she has been through and ask her how he could help and make her situation better for her. He came up with options even as far as to trading her out of vehicle and selling her a new one, that way she can put the problems she is having with the car behind her. **************** was accepting of this, but unfortunately, we were unable to trade her out of vehicle for whatever reason. **************** called up and spoke with ****** and even paid her 1hr diagnosis bill that we had for her that she approved on original drop off day for the amount of $150.00. We have been open to conversation, and even explanations for ****************. The problem we are having is ever time we are truthful and don't say something she wants to hear, ******************** attitude changes and goes in the wrong direction. We are a professional dealership and pride ourselves on our customer service, honesty and loyalty. 

   

  **************

  Service Manager 

  South Suburban Mitsubishi

  ************

  Customer Answer

  Date: 01/12/2023

   
  Complaint: 18543958
  
  I am rejecting this response because:this recollection of what happened is false. *********'s statement was correct and I have not spoken to him since early December since my insurance company took over the situation. The second hand detailing of events is incorrect and seems to be telling 2 people's viewpoints, speaking for 2 people. 

  
  I declined having my car be traded in because my insurance company is handling the repairs. This recollection of events is just another example of how I was rudely treated and how this dealership has continued to disregard and disrespect me. For a professional dealership that pride ourselves on our customer service, honesty and loyalty Im extremely disappointed on how this situation was handled and is continuing to be handled. I have only asked for *****, the service manager, to not reach out to me given the disrespectful manner that he spoke to me in. I would appreciate if a Corporate member would reach out to me concerning this problem because the service manager there and the dealership manager both have invalidated my feelings and concerns. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************k. no one will respond.

  

  Business Response

  Date: 09/12/2022

  this complaint has been resolved.  The customer's vehicle was repaired and returned to the customer.  He stated that he would update all negative reviews and complaints