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Business Profile

Clinic

Loyola University Medical Cntr.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Loyola University Medical Cntr.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Loyola University Medical Cntr. has 13 locations, listed below.

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Staff and provider were supposed to send a referral to a hospital for an MRI. For 48 hours, office manager, staff, and provider were all aware of the referral needed. It was informed to patient as well as family member, that referral would be sent and it was never completed. Patient was in extreme pain and the referral was still not sent. It was stated by staff and manager that there are certain protocols and that provider has "other patient's." After calling multiple times for an update and asking for several call backs, office manager "*****" never reached out and it was stated by one of her staff members named '"Anais" that she will call back when she has time because she manages "multiple locations." ************ is very unprofessional and have a rude and aggressive approach towards patients. Office staff has also disclosed personal information to a family member with no ***** Release form being signed by patient.

      Customer Answer

      Date: 06/23/2025

      Attached

    • Initial Complaint

      Date:02/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was admitted to Loyola hospital on February 3, 2025 for hand infection had surgery and moved to hospital room where started suffering unbearable pain was pacing the hallways nurse finally got hold of a doctor *** prescribed what I was told highest pain medication she gave it to me at 1030 pm and worked immediately I went to sleep woke up about 230 pain was coming back called the nurse she told me had to wait 2 more hours could only get every 6 hours pretty soon I was pacing the hallways again 430 came and same nurse came in to give me SAME pain medication immediately I knew something was up she was faking pretending to give me the pain medication fumbling and way to fast I felt nothing going into Iv as earlier ************************************************************************************************** I was back up pacing the hallways again which cameras can see and others on duty after supposedly getting that pain medication doctor finally came in about 700 I told him exactly what went down and I had not had pain medicine since 1030pm guessing they checked cameras he came back in and said camera showed her giving me pain med so would not give me THAT pain med again till 1030 so I paced hallways begging God to please help make the pain go away 1030am came and day nurse came in to give me my pain medication telling me I could not be out of bed walking around due to falling danger from medication yet I paced the hallways after supposedly receiving ******************************************************************************************************* said had to go back into surgery. I do not feel they adequately investigated this they should have drawn blood and checked it and saw had no pain meds for 8 hours check cameras see Im pacing hallways after supposedly receiving it at 430 when no way Id be up walking hallways after getting THAT pain med she did not give my 430 dosage and STOLE it and I suffered excruciating pain for 6 unnecessary hours look at cam

    • Initial Complaint

      Date:12/06/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Details:On 10/19/2020 at 11am central time, I attended an annual check-up and received immunizations during my visit with Dr. ******* *********, MD at Loyola Medical Group - Bridgeview *************************************. The visit was covered with my in-network benefits from ********** Blue Shield of Illinois - Blue Advantage HMO plan and it should have be a free annual visit and free annual flu ******* 2024, Dr. ******* *********, MD works for Loyola Medicine ************* *********************************************************************************** as it appears the location I went to for my check-up is currently closed in 2024. On 11/19/2024, I received a bill from Loyal Medicine in the amount of $1,142.68 for my 10/19/2020 visit.On 11/22/24, via MyChart, I sent a message to the billing department to inquire of why I am currently getting a bill for services rendered more than 4 years ago, as suggested on the bill. I have not heard a response and it has been well over the 5 business days they give themselves to reply to billing issues.Issue:It is my understanding that any organization or provider that has a relationship with ********************** of Illinois - Blue Advantage HMO plan has a time frame to promptly submit claims for services rendered. For me to get a bill from services rendered more than 4 years ago seems unreasonable and predatory. I would like confirmation that this debt is erased from my medical profile with these people and reassurance that I will not be sent to collections.

    • Initial Complaint

      Date:07/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      has been dealing with an eye issue for the last 6 months. He was scheduled for a cataract surgery on his right eye on 07/23/2024 after waiting for almost 2.5 months. However, today I received a call informing me that the surgery has been cancelled. This is extremely unethical on the part of the hospital and ******************. I believe that strict action should be taken against her for misleading patients, and her medical license should be revoked.My father, *************************************, with a birthdate of 04/27/1958, has been dealing with an eye issue for the last 6 months. He was scheduled for a cataract surgery on his right eye on 07/23/2024 after waiting for almost 2.5 months. However, today I received a call informing me that the surgery has been cancelled. This is extremely unethical on the part of the hospital and ******************. I believe that strict action should be taken against her for misleading patients, and her medical license should be revoked.I have been informed that instead of scheduling my surgery, I will now have to wait an additional 2 weeks, until 08/06/2024. Although there is another doctor in the hospital who can perform the surgery, the hospital seems to want my condition to worsen before taking action. I am concerned about the potential consequences and who would be held responsible if I were to lose my vision.I have attached a complaint form too.

    • Initial Complaint

      Date:02/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over one year ago I was involved in the accident and I was treated by a dermatologist regarding my big scar on my face that was itching and hurting. The last appointment on December 13, 2023 was a laser treatment that supposed to help with the itching. The billing department in Loyola decided to submit 2 claims to my insurance as cosmetic procedure. I talked to my dr ****** and my insurance. The insurance said the claim says the procedure wasnt pre approved, it was but the billing department made a mistake not providing the info. After talking to my dr ******, I was told to keep on calling Loyola billing department because they are the ones that made a mistake. I have a bill for a procedure for $2,000 for literally 5 minutes at the ******. I called the billing department twice and let them now to pay attention and read the dr notes. Somehow the billing department is not able to understand that and READ THE NOTES. I am not sure was else to do since the people I talked to seam unqualified and cant do their work. I am left with 2k bill for something that should be paid by insurance. 1k for dr ***** and 1 k for using the facilities. I have been going to Loyola for the last 10 years and never had issues like that before.

    • Initial Complaint

      Date:03/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband, **************************** was an inpatient from December 8 to December 15, 2022 at Loyola Medical Center, *******, **. On Dec 14, 2022 at approximately ****pm a doctor called me to tell me my husband was found lifeless on a hallway floor of the hospital, he told me they would try CPR. I received my statement from ******** and found that ******** denied Loyola's charges for Dec 14 and 15, 2022, once of which was for ******************************** MD - "****** attempt to restore blood circulation and breathing" classied as number ***** because routine care is not covered. ******** told me to contact Loyola as they must have assigned the wrong number. I have attemped to contact Loyola more times than I can count leaving messages and lastly sending them an email. My husband's on-line medical records are closed out so I cannot use that venue. There is also a bill for ****** for Dec 14, 2022 - also classified as routine care not covered. My secondary insurance BCBS of Illinois will only cover what ******** covers - therefore, they will not cover it becasue it was denied. I can't wrap my mind around a system that will not cover CPR. Was it because he was laying dead in the hallway for too long with no one around? The doctor told me on the phone he did not know how long my husband was lying in the hallway. Still ... CPR is worth a try isnt' it?

      Business Response

      Date: 04/06/2023

      Please see attached correspondence in response to Complaint #********.

      Thank you.

      Business Response

      Date: 04/11/2023

      See attached.  We would appreciate your confirmation of receipt.  Thank you.

    • Initial Complaint

      Date:03/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Doctor ****** 1/6/23.My wife went to see ***************************, MD (Rheumatology) for an initial visit, which with our insurance is a $50 copay. At this visit, the Doctor instructed my Wife to get some blood drawn and **Rays in the lobby of the same Loyola Professional building located in *******, **. We received a bill for the visit for an additional $198.61 after co-pay to cover the expected fees for lab work and **Rays. Shortly there after we received another separate bill which included $3,325 for "Facility Fees". After insurance, we are expected to pay an additional $930.28 for the "use " of the lab and **Ray facilities. We have been to many Doctors for many things and typically both have blood work and/or **Rays and typically pay about $200, which is to be expected. We assumed it was a billing mistake, so we reached out to our insurance carrier and they agreed it appeared to be a billing error. They called Loyola and were told that is how they bill everyone. We in turned called billing and got the same response. We then called the Doctor's ****** and they too thought it was a billing mistake and directed us to Customers Relations and they too thought it was a billing mistake. They called billing and then called us back to tell us, that they were mistaken and the charges were valid. I reached out to the ************************ and disputed the claim and they said the Doctor did not own the Lab or the **Ray equipment and Loyola owned the equipment. So, I went to a Loyola Doctor at a Loyola Clinic and was Charged facilities fees supposedly because the Doctor did own the Facilities. To my knowledge no doctor I have ever gone to has ever owned labs or major equipment. The billing department went on to say my wife signed a billing acknowledgement that we would receive 2 bills and 1 would be facilities charges. My wife does not recall this document and they were unwilling to provide proof that this document was signed.

      Business Response

      Date: 03/20/2023

      I am in the process of reviewing this matter and respectfully request  7 additional days to respond. 

    • Initial Complaint

      Date:03/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an ** visit and my insurance picked up 90 % of the cost and I paid the rest out of pocket in a bill issued through the Portal. Zero bal. Three months later I received a collection notice from CEP ******* ** LLP *************) out of *******, ** stating my account was 30 days past due for an ** visit on 11/30/22. I tried to contact them for explanation with getting the run around through the vm prompts and on hold for 30 min I hung up. I then contacted LOYOLA BILLING **** at ************ and was told I need to contact the collection agency. I asked why I never received the bill in question from Loyola and asked how this agency received my personal and medical info in the first place. They said the ** in the ** is contracted and has his own billing! WHAT!!!!They violated HIPPA laws and should have simply billed me for ** services.

      Business Response

      Date: 03/14/2023

      See attached correspondence dated 3/13/23

    • Initial Complaint

      Date:01/31/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 31,2022 was requested to pay upfront of $1500.00 since I did have that amount I agreed to pay $200.00 charged to my account. Fortunately *********************** covered the whole amount and I was not required to pay deductible. I have wriiten 2 times requesting refund but of no use. Not even a cordial reply from them. I have also filed with the credit card company, which I hear is handling the case. Am including copies of billing on that date

    • Initial Complaint

      Date:10/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got sick and blew up with water or fluid and started to make it hard for me to breathe. I went from 178 to 212 and was given water pills to get the water out of my body. This started September 21, 2022 and wax hospitalized for 4 days and sent me home (that was at ************* in ******** **). A few days later I was getting worse so went to ER at ************* in ******** ** stayed 2 days, sent me home with water pills but I couldn't breathe at all and having panic attacks do for the 3rd time I went the cardiologist told me I had heart failure and needs a stent in his arties by his heart, but within a half hour he said he can't do it cause his arties are so small due to smoking and we should try ************* downtown ******* but we would have to wait 9 hours cause they were sooo busy even though he needed oxygen, so we came back home and that night he was gasping for breath so I take him to Loyola hospital in ******* ** and they jumped right on it and within 24 hours he lost 7 pounds of fluid and ***************** came to ER and they needed his records from ************* but after several tests they were feeling very good about putting in the stent. They just had to wait a few days for the fluid to get out. He spent 5 days there. Today, October 28th 2022 we had a great cardiologist ************************** came in and said he was waiting on the disc and images from **** and by Monday (10/31/22) he would ready for surgery and how happy me and ***** were. I left to get food within a half hour my husband was yelling, get back fast please! So I get there and they said they weren't going to do the surgery cause he has county care ********** which they take but not for this procedure?! Our insurance is not good enough! I called called county care customer service and they said if its a matter of life and death they can't refuse him, but they released him anyway. We can't wait in the er and for them to run tests! It's all about money! Insurance! Cause we are poor we out?

      Business Response

      Date: 11/08/2022

      Please see attached Response to Complaint.  This Response was also sent via email to:  **********************************************************************************************

      Thank you.

    Loyola University Medical Cntr. is NOT a BBB Accredited Business.

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