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Business Profile

Clock Repair

The Clock Experts Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clock Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********************* (the owner of the business) came to my home to fix my ****** ****** grandfather clock on 8/4/2020. The issue was involved enough that he need to take the whole clock mechanism including the dial into his shop. When we finally connected (Due to blocking his number accidentally) about returning and installing the mechanisim, he came to my house 3/2020 and he then realized that he didn't have the dial (clock face). He left most of the pieces with me and instructed me he would return to the shop, get it, and reschedule the installation. I never heard back from him until I initiated contact. I gave him the information regarding the model # and measurements he asked for in May 2021. I have continued to text and call regarding the dial and there has not been any resolution to this problem. Because he ghosted me for so long I had to find someone else to fix the clock.Turns out this dial belongs to a limited edition ****** ****** I had to purchase a whole new mechanism for a cost of $2495.00.I sent a certified letter In July 2022 to the business asking for reimbursement for $2000.00 for the new mechanism minus what I would have paid for his work. I would not have to purchase a whole new replacement due to his negligence. Again there has been no responsibility for replacing the dial face HE lost. Complete silence on his part. I will never use this business again!

The Clock Experts Inc. is NOT a BBB Accredited Business.

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