Reviews

Review Details

• Review fromDawn C

  Date: 04/07/2023

  1 star
  Cuckoo clock from the Black Forest in *******, purchased in the early 1950's, had stopped running. I went to the store 11/18/2022 and requested an ESTIMATE for repair. Son said his dad, ****, was out and it would take a few weeks or more to hear back. Had a very specific and clear conversation with the son stating I did not want to spend hundreds of dollars on it and all I wanted was an ESTIMATE. He acknowledged that, had me write my name and phone number on a ticket and gave me the Claim Check stub from the ticket. On 3/29/2023 I called to follow up, having not heard from them. ****, the owner/father, answered and told me he just finished and the clock was REPAIRED and ready for pick-up! I told him I specifically requested an estimate and did not authorize a repair. He said I had to pay for the work that was done and parts installed and ended the call. Interesting that the clock was conveniently completed on the day I called after over 4 months. On 3/31/2023 **** called me and asked when I was coming to pick up the clock, so I reluctantly went into the store that afternoon. Again, I stated that I did not request or authorize a repair, only an estimate. He asked for the claim check stub, brought out the clock and told me it would be $330.00. I asked to see the main portion of the original ticket and he said he threw it away. I told him I was struggling to accept this unauthorized repair cost and that his son should have made estimate only clear on the ticket, to which he replied "well, who wrote out the ticket?", at which point I was almost speechless. He continued about how I needed to do the right thing and pay for the work that was done. Because I am not an a**hole, I pulled out a credit card to pay the bill. He then told me they don't accept cc's, only CASH or CHECK. I paid by check, he handed me an invoice and business card with symbols indicating cc's are accepted, and I left. Buyer beware.