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Business Profile

Heating and Air Conditioning

CRS Heating and Air Conditioning, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the owners, were very unprofessional when dealing with new clients and customers over the phone . The owner **** was a d*** about answering a few job related questions, and i feel as a customer he should be a little more insightful if i was going to hire his company to come out and fix a heating issue. the employees were rude, and the owners were beyond rude.

    Business Response

    Date: 03/18/2023

    This is not a customer of ours.  It is a disgruntled employee.  We have a telephony system which records every incoming and outgoing call, as well as records all customer name and address information.  We have no record of this customer's name, address or phone number.  They write in their complaint that we were rude about answering a few job related questions, that they were a customer, which implies we did work for them, then states "if i was going to hire his company" which implies they were never even a customer.  We had an issue with an employee we had to let go and the same day this complaint was filed, there was interaction with his girlfriend.  Also, on this complaint, they don't list any dates, timeframes, specific issues, etc.  This complaint is simply a blatant lie to attempt to discredit our company.  I also tried calling the number listed, but they apparently have our phone number blocked, as every time I call, the line goes dead.  Please remove this false complaint and reach out if you have any questions.  Thank you.

CRS Heating and Air Conditioning, Inc. is NOT a BBB Accredited Business.

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