We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

CRS Heating and Air Conditioning, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Reviews

Customer Review Ratings

3.67

Average of 3 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • NANETTE B

    Date: 11/26/2023

    WOW CRS IS THE ONLY SERVICE I WANT AT MY HOUSE ANY MORE ********************** AND ********************* ARE WONDERFUL. THEY ARE ON TIME, FAST, CONSIDERATE, NEAT, EVEN VACUUMED THE ****** I AM 81 YEARS OLD AND REALLY APPRECIATE ALL THE CARING THEY TOOK TO HELP ME GET MY CLAIM IN AND GET MY NEW AIR CONDITIONER. THEY ARE AN AMAZING TEAM..ALSO WHENEVER I HAD TO CALL **** WAS KNOWLEGEABLE AND HAD ALL THE INFORMATION I NEED. AND SO NICE . WHAT A GREAT COMPANY. IF YOU ARE CONSIDERING SERVICES THEY DELIVERY TRY THEM I AM SURE YOU WILL NOT BE DISAPPOINTED. THANK YOU **** **** AND *******************************

  • Judy F

    Date: 10/30/2023

    Ive had nothing but great service for the last four years with CRS.

  • Carrie T.

    Date: 06/19/2023

    Carrie T.

    Date: 06/19/2023

    CRS is not qualified nor professional. First they incorrectly installed a new water heater causing major flooding that they tried to blame on the old unit. Then they installed a new furnace and broke the connection for the ** to drain, causing more flooding and rusting my new furnace. They are refusing to take responsibility, yelling at me! I now have to get a lawyer to have them fix their problem

    CRS Heating and Air Conditioning, Inc.

    Date: 06/20/2023

    ******,I want to respond to your review. Your water heater did have a small leak from one of the new dielectric unions we installed that was bad, and we came back the very next day after you notified us and fixed it. You also had a major water flood in the basement the same day we installed the water heater due to a broken hose spigot. You then proceeded to file an insurance claim against my company for the entirety of the water damage, which we agreed to. We have not had an insurance claim on our business in the 30+ years we have been in business.After the water heater, you continued to allow us to replace your furnace, which you were very happy with, so happy that you gave us a 5 star review on ******* Now your AC condensate drain is leaking water. You are stating that we broke your condensate drain. We did not break your condensate drain, as it is vinyl tubing; you sent me a picture of it which shows that the *** Tee is fully in tact, not broken. Whoever installed the evaporator coil, which is part of your *** did not glue the *** Tee into the evaporator coil condensate outlet. We installed your furnace; we did not touch your AC system. When installing a furnace, it is not our responsibility to verify that your AC is running properly, or draining properly, especially when it is a home warranty job. Your furnace is only an 80% efficient furnace, which does not have a condensate drain attached to it. If it did, then we would have been responsible for the condensate drain, making sure it was installed properly. Again, the condensate drain is part of the *** not the furnace and we were not hired to work on your AC. You purchased this home in October, which means this is the first time you have run your AC since purchasing the home. It's unfortunate that since purchasing the home, you have had several issues, but they are not all our responsibility. The failures that were our responsibility were taken care of properly and in a timely manner. We are an honest company that has been in business over 30 years and we take pride in our customer service. We cannot be blamed for every repair need that occurs in your home due to previous work.I am more than happy to speak with your lawyer and show them the picture you sent me, so they have proof that nothing was broken. The *** and the vinyl tubing is black from years of use, not brand new. You have no leg to stand on. And as far as you being yelled at, that is a gross overstatement. You were clearly told that we did not touch your AC and are not going to fix something for free that we didn't work on. You then stated you were going to call your lawyer and you hung up on **. I am not threatened by your statement of calling your lawyer because we are 100% not responsible for your AC condensate drain.If you have any further questions, please feel free to reach out to me.**** - Owner

CRS Heating and Air Conditioning, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.