Complaints

This profile includes complaints for Tip Top Paving's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tip Top Paving

  155 Captain Hook Cv McHenry, IL 60051-7892

• 

  Tip Top Paving

  306 Drydock Rd Lakemoor, IL 60051-7895

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2024

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/13/24 contracted with ***************************** of Tip Top Paving to dig out and redo driveway for $4000 with work to start ********* depending on weather. A $1500 deposit was requested at signing of contract with balance of $2500 on completion of work. According to the contract if we were "to decide not to have job completed, 30% of price mentioned will be paid for services rendered". (No services were rendered and no update was ever received as to when an actual start date would occur!) On 5/6/24 at 7:15am I called to have the job cancelled as we suddenly had a family medical issue occur and I knew we could not have work started as we could not pay the balance. I was told by ******** he would hand deliver the $300 on 5/12/24 or 5/13/24. Nothing received. On 5/21/24 I sent a letter with a stamp self-addressed envelope to us enclosed requesting a check for the $300 we were due. No response. Resent the letter on 6/4/24. No response. Called at 7:00am on 6/17/24 and left vm. ******** called back and he said he received the letter, but forgot and would have his secretary mail check on 6/18/24. No check received. Called on 6/27/24 and left vm that this was bordering on the ridiculous and do I need to drive down there to get my money. No response. On 7/1/24 I called and ******** answered and said they had a new grandchild and things busy but a check was mailed 6/27/24. To date no check has been received. We are in our late 70"s and I know age has nothing to do with it but this just seems like a scam played on us because at the time of the signing of the contract he made a point of telling us we were getting the job $2000 cheaper than the neighbor down the road. We would at least like our $300 back! even though technically no services had been performed and no update had ever been received as to when an actual start date would occur. We have never incurred something like this with other vendors doing work on our home over the years!

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TipTop Paving did an asphalt driveway in August 2023. It looked good but it was not seal coated bi was told this is a safety measure, seal coat would be slippery when wet. During the winter the cold caused driveway to heave and we couldn't get out the back door. Called, no response. In spring 2024 we started having grass and weeds growing thru the driveway the entire length of the house. Called at least 3 times. No response. Early April, ***** stopped by to see how we liked their work, we showed him the vegetation, he said it was because it wasn't seal coated. We agreed to pay $600 more when he came back in 2 weeks. No show. Called and texted him 16 times, no answer. Driveway now looks like a garden and we have no choice but to call someone else to fix the problem. When we first contracted with Tip Top for $6000, we were told we had a 3 year warranty on their work. Warranty can be for 1000 years but if nobody honors it, the warranty is useless. I urge anyone reading this to find someone else to do the work. Top Top driveway is ok but for the money you could do better

• Initial Complaint

  Date:07/28/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They paved my driveway august 9th of 2022 and said they would be back to seal coat my other driveway the following week. After many phone calls and excuses from the owner, its now almost a year later and the work hasnt been done.

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  16 May 2022 Hired Tip Top Paving to remove old blacktop driveway and replace with a new blacktop driveway. Signed a contract for $5000 for the work. Contract states there is a 3 year warranty. When they arrived on 16 MAY ********************* asked if he could borrow rope and stakes as they had none. He also said the driveway should be bigger than his son had planned and it would be an additional $600. I agreed to pay the additional money. During the work ******** found a soft spot and said they would have to dig deeper and would require another $400 for the additional material to fill the hole. I agreed to pay the additional money for a total of $6000 for the project. On 13 Jun 2022 called Tip Top and left a message that my car tires were sinking into the new blacktop. ***************************** called me back later that day and said someone would come and look at the driveway. On 16 Jun 2022 ********* son looked at the driveway and said it could be heated up and rerolled to fix the problem and he would be back on 23 Jun 2022 or 24 Jun 2022 to do the work. No one came or called on those dates. Called them on 28 Jun 2022 to ask why they did not come and ******** said his son forgot and that they would come to do the work on 01 Jul 2022. No one came or called for the 1 JUL 2022 appointment. Called Tip Top paving 06 JUL 2022 to ask why and could they please come to fix my driveway as more and more holes were showing up from cars parking on the driveway. ******** called back and said his nephew had died of a fentanyl overdose and he had been to a funeral in Kentucky and was running behind on the work schedule. I said I understood and could he do the work on 18 JUL 2022. ******** said yes he could do that. Did not come or call. I text him 13 JUL 2022 saying I would see him 18 JUL 2022 to do the repair work on my new driveway. No show, no call again. Called ******** Aug 15th and made another appointment for Aug 22nd or 23rd to repair the driveway. No call and no show again.