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Business Profile

Cannabis

Natures Treatment of Illinois

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cannabis.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a defective product and was offered no compensation, and was brushed off by a rude email from an employee simply stating a fact about the product which I am knowledgeable about. I received a defective superflux 1g cartridge and despite my statements about the hardware being defective and the product causing a headache and nausea on 2 separate occasions, I was offered nothing but a rude and condescending email from an employee. The product was $110 and I have been offered no assistance thus far. A refund or exchange for a similarly priced product would be satisfactory to resolve this issue, and I am not willing to take any other solution after the treatment I have received for this situation.

    Business Response

    Date: 12/27/2022

    NTI has a 30-day return policy in place for defective products. In accordance with the State of Illinois laws products cannot be opened until the customer is at their residence, that being the case we have an email set up for correspondence. The last time this product was purchased from us was in September the email for a refund was sent on December 1st far outside of our return policy time frame, the product was in working order as stated by the customer, and he was not pleased with the products taste or effects this is not considered a defective product as such. We will be reaching out to give a full refund to the customer regardless of the circumstances. There was no receipt provided and our response was neither rude nor disrespectful but professional with facts stated. If any more information is needed, please feel free to reach out, thank you.

    Customer Answer

    Date: 12/28/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

Natures Treatment of Illinois is NOT a BBB Accredited Business.

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