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Business Profile

Tax Return Preparation

Crescent Tax Filing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I opted to take service to help me create LLC for myself. For that received call from representative (sridhar or ******) paid 350$ via zelle on Feb 12. Since then I am waiting to hear back from them to create LLC. Tried calling 10 times and every-time got ans someone will call you soon but no one reach out. Tried to chat also 3 times same result. I am looking for a help to get my money back.

  • Initial Complaint

    Date:02/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email from this firm asking for my W2 and **** forms, implying that there was some sort of ongoing business relationship and that they were handling my taxes. The firm does not appear to have a legitimate US address and appears to be an ************** fishing for personal information. Attempts to reach out to them through the chat or their email address has not produced any answer. It appear that they buy email addresses and names of people, and then try to solicit tax preparation work through false pretenses. Below original email: Subject: Is YOUR ***********, &Tax Forms Available? Here is what IRS says. Date: Sun, 12 Feb 2023 19:16:23 ***** From: ***************************** <********************************************************> To: ******************** Dear ********, We hope this email finds you well. We are writing to follow up on the necessary documents required to process your tax return. Employers and payers are responsible for submitting and providing TAXPAYERS with all necessary Tax Forms by January 31, 2023, as mandated by the ****************** As a result, please take a minute to check the portal or with your employer and broker to get a copy of the tax forms (i.e., W2, Form ****s, and ****s) necessary, to begin with, the Tax Year 2022 Returns. We are aware that it may be difficult for you to compile all of the information that is required, but we want to reassure you that we are here to assist you in filing correct tax returns that take advantage of all of the tax deductions and credits that are available to you. Moreover, the early bird gets the fastest refund- IRS started accepting the 2022 tax returns too. Thank you for your prompt attention to this matter. We hope to get the required tax forms and complete your tax return as soon as possible. We would be happy to assist in any way we can! -- Regards, ***************************** - Crescent Tax Filing, **** Process Associate Phone: **********************

Crescent Tax Filing is NOT a BBB Accredited Business.

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