Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/30/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted ***** ******** ****** ********* regarding hail damage to a roof based on a reference from a past customer. On 05/29/2023, following a meeting in person multiple times with and adjuster and construction representative from SAL Construction Services LLC Storm Restoration, we entered into a contract with them. It was only later that we found out that the two entities shared an office address and phone services (same messages). We received a "Pre-Build Statement" from ***** ****** of $19,363.96 on 07/17/2023. We received an estimate from SAL Construction Services of $19,316.94 on 07/18/2023. The attached documents show the amount our insurance company paid and the $1,107.68 we paid out-of-pocket. The Spring and Summer of 2023 came and went without any action by the fall. We contacted ***** ****** and SAL Construction multiple times. Both told us that they were extremely busy. During this process we found the two businesses shared an address and phone system. Eventually we were told we would not receive services by the end of the year due to their high volume and the weather becoming too cold for the shingle warranty. Spring of 2024 we again began contacting these two entities regarding a timeline of when we would see our roof replaced. We were continuously told that we were at their top of the list. As of late spring/early summer of 2024 our calls to SAL Construction began to go to voicemail and were never returned. We tried multiple phone numbers for both businesses with the same result until we found ***** ****** corporate headquarters phone line was disconnected. We have not been able to speak to anyone since June of 2024 and feel that our payment and the insurance payments should be returned and the cost of our time, pain and suffering, and future legal fees should be paid to us. Please note the breech of contract.

• Initial Complaint

  Date:11/07/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against SAL Construction, a roofing contractor located at *** **** ********** ******* ** *****. On May 15, 2023 I entered into contract with SAL Construction to repair my roof from hail damage. We soon after received a check in the amount of $12,617.51 from ******* Insurance, to which we promptly sent payment to SAL Construction. The contractor, ***** **********, however, has failed to begin or complete the work as agreed upon, despite repeated communications and promises to begin the project.
  
  On June 25, 2024, after over a year of delays, I emailed ***** **********, the owner of SAL Construction, requesting an update on when the roof repairs would begin. From that point, we engaged in several weeks of back-and-forth communication. Unfortunately, as of July 24, 2024, Mr. ********** ceased all communication with me entirely.
  
  It is important to note that SAL Construction has cashed the insurance check (cleared June 29, 2023). Despite being fully paid for the work, they have yet to begin any repairs, and we are unable to get in touch with the company.
  
  I am deeply concerned about the lack of professionalism and the possibility of fraud, given no work has been started on our roof despite payment being made in full over a year ago.

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SAL roofing company came to our door stating our roof may need replaced following a derecho storm in the summer of 2020. Roof was completed with payment to SAL from ***** **** using our home owners insurance. First winter following a snowfall, a water line noted along full interior front wall of our home. Contacted SAL and always spoke to ****** *****. Workers were sent out multiple times with the leaks continuing after storms/snow. She always sent out workers with us hoping the leaks would be fixed. They did pay for our interior walls to be repainted at one point. This august a Friday storm caused water to literally fall onto our hardwood floor. Basically dripping and had to use a bucket and tons of towels to keep the hardwood from being ruined. I was unable to get a hold of ***** from SAL. We contacted another roofing company who did an inspection and found multiple issues including caulk that was not in areas that typically are caulked, non roofing caulk, no flashing in areas as well as some areas that were not installed properly. They also left the metal brackets that are used to harness the workers on the roof. We’ve sent ***** from SAL a certified letter of the pics as well as email. We’ve been in touch one time and he reported he would cover another roofing company to perform the repairs and he would pay for these. We have sent him the estimate but have been unable to get in touch with him since. Our roof had a 5 year warranty on the labor

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with ***** *****/Sal construction on 7/23/23. We were to have an entire roof removal and replacement by Sal Construction. The entire cost was $18,900. We signed over a check from country Company insurance to ***** ***** in 9/2023. I have a copy of the cleared check deposited by ***** *****s, we have been given the runaround for months about when we will get a roof replacement. The voicemail box is for ***** *****s and Sal construction are full and nobody answers the phone Unless you call to the point of harassment. I called 57 times and finally got someone to answer, he would not give me his name but told me they would be coming on 7/8/24 after supplies were dropped off to replace the roof. That date came and went, two weeks later I had to incessantly call to get someone to answer and they told me to calm down and they are working on getting our supplies delivered, there was a tornado in Morton Illinois that knocked out their phone lines. This was all untrue. I have tried to call at this point hundreds and hundreds of times and have sent emails Nonstop. I got a response last evening via email saying that the supply yard in Peoria Illinois would be dropping off the roofing materials today or tomorrow, another lie. I called 11 different companies in the Peoria and Morton area that would be delivering roofing supplies, and none of them had heard of , my husband, and I and only one out of all of those has ever heard of Sal Construction , but there are no open orders with them. ***** ******* is the owner of ***** *****s And is also the owner of Sal Construction or somehow tied with it and we did not know that. This is a company who has scammed countless people, the only reason we called them is because we knew we needed a new roof and our friends had recommended them. They had a new roof installed 2 1/2 years ago With no issue. Apparently ***** has fallen on hard times or has just decided to scam hundreds of people and we are out $10,800.

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Loss June 24, 2023 . Event Number ************ . Claim # ********** . A representative flew a drown over my fathers roof after a hail storm and said he had damage to create a claim with his insurance to get a roof replacement. When my father signed documents, he was told it was to file a claim with his insurance. Sal Construction/ ***** ****** *** , spoke with my father UNTIL they received a full payment from Hartford Insurance to replace the roof. The number provided was 800-549-7180. Once payment was received there was no further contact from this provider nor has my father received a new roof. His insurance company made the check directly to them so they said due to the authorization from my father there is nothing they can do. Sal Construction / ***** ****** told the insurance company they are keeping the entire amount in full and my father will not receive a roof. THIS HAS TO BE ILLEGAL !! They have a very short time before I will file a claim with the state of Illinois and seek legal action.

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company came to my house and assessed we had hail damage. They agreed and mailed me a check for 13,300.85. I filled out the paper work with ***** so they can get a contractor out to me. April 8th 2024- 1150 paid with the 13,300.85. I was told by the owner that they would start work end of April/beginning of May. I have been calling them multiple weeks in a row for months being promised that they would get out there. A month ago I had email correspondence being told that they would try to get a hold of the contractor. Right now there is no communication back. No one is picking up phone and no email back.

• Initial Complaint

  Date:08/01/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/12/2023, An employee of Sal Construction and ***** ****** came knocking at our house soliciting that they help us file a claim on our house insurance. We accepted their offer. A couple months later, our insurance company sent them a check that Sal construction was able to cash out. Until this day, they never came to do the work and their phone number never works. Their office is always closed. There is no way to get in you with them anymore. If they come to your house, do not do any business with them; they are SCAMMERS.

• Initial Complaint

  Date:06/25/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********** and Sal construction company said they flew a drone over our house, and it had hail damage. They then sat down with us and scammed us into signing a contract with them for repair. Without our knowing the ****** insurance company sent them a check for the first part of the work to be done Totaling 10,671.71. The Owner of those businesses told me that the other check would be sent to them upon completion which is 4,519.87. We never agreed for our insurance company to pay them before work was done. I have also let our insurance company know what's going on. I talked to a former employee of Sal Construction, and he informed me that there is literally a dozen or more complaints that he is aware of. We need our insurance check so our roof can be replaced. To this day nothing has been done on our house. They won't return any calls. This is major consumer deception, scam or theft going on. ****** said the check should have been sent out in our name and ***********-Sal construction. I have all paperwork and phone numbers of people that came to our house to back this up.

  Customer Answer

  Date: 06/26/2024

  Since original complaint was filed, ***** claims has reached out to us and informed us that the supplies for the roofing project will be shipped by end of next week. If this indeed happens which I'm skeptical at this point, we wouldn't want the complaint posted publicly. We will keep BBB updated. Thank you.

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started a roof replacement process with ***** ****** * SAL construction on July 13th 2023. Today is 04/17/2024 and we still don't have a roof completed.
  The employee we signed paperwork with called me today and said he left the company after he found they were practicing illegal business practices by stalling customers and then running off with their money. I called to confront the business and spoke to an office manager named ***** and emailed a lady named ****. ***** was confrontational and said if they refund my money they will have to subtract their (fees) but didn't say how much that would be. This entire process has been frustrating mainly because the lack of communication and unprofessionalism.
  We just want a date that our roof will be completed and some reassurance.

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  SAL Construction Services came into the neighborhood and claimed to have seen roof damage from a drone. They indicated they worked with ***** **** Insurance and they would complete all paperwork for the roof replacement claim. After ***** **** paid out 3 separate claim checks - they stopped correspondence it goes to a mailbox that says the mailbox is full.