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Business Profile

Home Repair

SAL Construction Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Repair.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company agreed to file an insurance claim in our behalf to do house repairs after we had storm damage in September of 2022. Our roofs needs to be replaced. We have damage to our screened in porch. And we have a broken window that needs to be replaced. The company wrote up a quote for the roof. They never contacted a company to repair the window or porch. We eventually contacted the companies who installed the windows and porch to get a bid so that the claim could be submitted. To date, no work has been completed by this company. They are not helping us in any way. We would like help getting out of our contract so that we can move forward with someone else to repair our home.

    Business Response

    Date: 01/23/2023

    *** ***** filed his own claim; we never filed a claim on his behalf. The insurance estimate clearly states that he contacted them with a claim on 9/20/2022. He later hired SAL Construction by signing a contract on 10/3/2022. We spoke to *** ***** on November 3rd 2022 & we both agreed that the roofing work would take place in the spring of 2023 due to winter weather. Per the insurance estimate, *** ***** provided the bids for the window replacement & sunroom repair to the insurance company before he hired SAL Construction. Both bids he provided are from other companies that SAL Construction are not affiliated with.  Both the estimates were approved by the insurance company, meaning no additional work (other than the roof) was to be completed by SAL Construction. On 1/17/2023 we offered to help *** ***** contact the companies for the window replacement & the sunroom repair in an effort to get his property back to pre-loss condition, in which he told us he would call us back, and never did. The roof will be scheduled for the first part of Spring 2023 as previously discussed with *** ***** and to date, *** ***** has not paid SAL Construction any money and we have not asked him too. 

    We respectfully request this complaint be removed as it holds no validity. 

     Thankyou, 

    ****** ****

SAL Construction Services is NOT a BBB Accredited Business.

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