Complaints

This profile includes complaints for DeVry University's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  DeVry University

  1200 E Diehl Rd Naperville, IL 60563-9347

• 

  DeVry University

  517 Route 1 South, Ste 1000 Iselin, NJ 08830

• 

  DeVry, Inc.

  1400 Crystal Dr Ste 120 Arlington, VA 22202-4153

• 

  DeVry University -Atlanta/Cobb

  3225 Cumberland Blvd SE Ste 100 Sandy Springs, GA 30339-6408

• 

  DeVry University

  2015 Ayrsley Town Blvd Ste 109 Charlotte, NC 28273-4068

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attending this college since May of this year and have had no problems. I have been getting emails and phone calls harassing me about getting some papers filled out on my portal. I have filled out everything that I can and I'm still getting harassed that I need proof of residence. On my driver's license, I have my address on it that I have lived at this address for 5 years and I was told that they need proof of residence before my driver's license was issued. This is absolutely ridiculous!!! I told them that I have lived at my residence for 5 years but I'm not getting anywhere with them.

  Business Response

  Date: 09/23/2022

  September 23, 2022
  
  Better Business Bureau
  330 ************,Suite 3120
  *******, ** 60611
  
  Re:                  *****************************
  Case ID:          18015882
  
  
  Dear Sir or Madam,
  
  This letter is in response to the September 12, 2022 complaint ********************************* submitted to the Better Business Bureau (BBB). DeVry University (DeVry) understands Ms. ******** concerns to be that she was receiving phone calls and emails to complete paperwork on her student portal.****************** completed everything that she could but is being notified that she needs to provide proof of residency. She provided her drivers license that has her home address that she has lived at for the last five years, but DeVry informed her that she needed to submit proof of residency prior to when her drivers license was issued.
  
  On March 2, 2022, ****************** signed an enrollment agreement for the Bachelors in ******************** Systems degree program and began enrollment in the May 2022 session that started on May 2, 2022. The ******** Monetary Award Program (***) ***** is available to ******** residents that demonstrate financial need based on information provided on the Free Application for Federal Student Aid (FAFSA). As the *** ***** is for ******** residents, recipients must provide proof they have been an ******** resident for at least one year.
  
  Students can provide a variety of documents to show proof of residency that include, but are not limited to, an ** drivers license, ** identification card issued by the Secretary of State, a residential lease, or a utility bill.The documentation must include dates to show residency within the year. ***************** was required to provide proof of residency between August 30, 2021 and August 31, 2022. On July 21, 2022, ****************** provided a copy of her ** drivers license. However, the drivers license was issued to ****************** on October 27,2021. DeVry does not dispute that ****************** may have lived at the address for the last five years, the drivers license only covered the timeframe of October 27, 2021 through August 31, 2022. Proof of ** residency for August 30, 2021 through October 26, 2021 was still required for her to receive the *** *****.
  
  On August 23, 2022, ****************** provided utility bills to show proof of residency for the missing timeframe. However, the utility bills only had the issuance date and did not show the timeframe covered. DeVry could not accept the utility bills to show proof of residency for August 30, 2021 through October 26, 2021. On September 14, 2022, ****************** provided additional utility bills that included the dates of service.
  
  As ****************** recently submitted the documentation, DeVry still in the process of reviewing to ensure all required paperwork is on file.DeVry is disappointed to hear that ****************** felt harassed in DeVrys outreaches. DeVrys goal is to ensure she received the student financial assistance that she was entitled to, especially when the *** ***** does not need to be repaid by the student.
  
  If there are additional questions, please contact me ***********************************
  
  
  Sincerely,
  
  
  *********************
  Office of Ombudsman
  P: **************
  **********************************************

• Initial Complaint

  Date:08/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i attended devry university for one class. i found out that their school wasn't accredit and had a lawsuit out. i contacted my advisor and told them that i wasn't going to be attending next semester and to withdraw me . he said he could do so without a problem. but when i looked on my account for next semester they say i owe **** and i didn't even take classes for September of 2022. i need this handled so i won't have the same problem with the other school i attended and withdrew from.

  Business Response

  Date: 09/06/2022

  September 6, 2022
  
  Better Business Bureau
  330 ************,Suite 3120
  *******, ** 60611
  
  Re:                  *************************
  Case ID:          17788395
  
  
  Dear Sir or Madam,
  
  This letter is in response to the August 28, 2022 complaint ***************************** submitted to the Better Business Bureau (BBB). DeVry University (DeVry) understands ****************** has concerns about her -$431.00 student account balance after she withdrew from her only enrolled course. ***************** states that she withdrew after determining that DeVry is not accredited and has a pending lawsuit.
  
  On December 29, 2021, ****************** signed an enrollment agreement for the Bachelors in Engineering Technology degree program (BET) and began her enrollment in the January 2022 session that began January 3, 2022.While ****************** was enrolled in the January ********************************************************** the course and was subsequently dropped due to the lack of attendance. All tuition and fees associated with the session were reversed off her student account. On May 19, 2022, ****************** signed another enrollment agreement for the Associate in Engineering Technology program (AET) and began her DeVry enrollment in the July 2022 session that began on July 4, 2022. ****************** utilized the Federal Pell *****,institutional aid, and cash to pay her tuition and fee charges.
  
  DeVrys 16-week semesters are comprised of two eight-week sessions. Students are awarded financial aid on a semester basis based on enrolled hours for the semester, and DeVry disburses financial aid equally between both sessions. Ms. ******** summer 2022 semester was comprised of the July 2022 and September 2022 sessions. On August 17, 2022, ****************** spoke with a Student Support Advisor (SSA) about her July 2022 course. During the call, ****************** shared that she wanted to drop all future courses as she lost her job. She also reached her federal aggregate loan limit, preventing her from receiving Federal Loans. ****************** did not have additional funding sources to continue her enrollment.
  
  ****************** received $862.00 in Federal Pell ***** for the July 2022 session. As the amount of Federal Aid a student receives is based on semester enrollment, $431.00 of the Federal Pell ***** was returned to the ********** of ********** This resulted in a $31.00 student account a balance that ****************** paid via credit card on August 31, 2022 (Attachment 1).
  
  DeVrys website provides information related to its institutional and programmatic accreditation. This information can be found at https://www.devry.edu/about/accreditation.html and states the following:
  
  DeVry University is accredited by The ************************** (HLC), www.hlcommission.org.
  
  And
  
  HLC is a national agency that accredits U.S. colleges and universities at the institutional level; and is recognized by both the U.S. ********** of ********* and the Council for Higher ********* Accreditation.
  
  And
  The following online program is accredited by the Engineering *********************************** of ABET (ETAC of ABET), www.abet.org:
  Baccalaureate Engineering Technology
  As noted on DeVrys website, DeVry is institutionally accredited by the **** While Ms.******** most recent program, AET, does not have programmatic accreditation, her initial program, BET, is programmatically accredited by ETAC of ABET. DeVry was unable to locate record ****************** raised her concern with DeVry related to accreditation.
  
  As of the date of this letter, ****************** does not have a student account balance with DeVry. DeVry is unable to respond to Ms. ******** concern about a lawsuit without more information. If ****************** would like DeVry to address her concern about a specific lawsuit, DeVry welcomes ****************** to provide the information to my contact below to review. If there are additional questions, please contact me ***********************************
  
  
  Sincerely,
  
  
  *********************
  Office of Ombudsman
  P: **************
  **********************************************

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5Aug2022:Miljana.Kumati, *************** Advisor 27_13_9thJy2022:1455/1900::Hello Duplicate Check for amount of $694.00 with xxxx RTN with ***** The Bank want an reissue check for 1st one ; check cashed yet was processed not TOO pay, stop check nevertheless PAID so an second check is needed for the void 1st check payment TOO be validate. I asks the Banker TOO give me ********** Address for validated Checks yet response was an second check was needed.Cc1900 *****...P.S. I have letter from Bank if U need the information TOO Validate 2nd Check: ****** at Devry:******:was call yesterday on 26Jy2022Thanks!!!./**** **************************** On Wed, Jul 27, 2022, 2:28 PM Kumati, Miljana <***************************************> wrote:Hello, Thank you for your email. I am currently out of the office. I will return on Thursday, July 28th and respond to all emails and phone calls at that time.

  Business Response

  Date: 08/11/2022

  August 11, 2022
  
  Better Business Bureau
  330 ************,Suite 3120
  *******, ** 60611
  
  Re:                  **************************
  Case ID:          17677815
  
  
  Dear Sir or Madam,
  
  This letter is in response to the August 5, 2022 complaint **************** ************* submitted to the Better Business Bureau (BBB). While ************* Jrs complaint does not specify an exact concern, he references a check in the amount $694.00. DeVry has record of inquiries by Mr. ************* about a $694.00 credit balance check and this letter will provide additional information regarding the check.
  
  On April 26, 2022, Mr. ************* ****** an enrollment agreement for the Undergraduate Certificate in Networking Essentials and began enrollment in the May 2022 session that started on May 9,2022. DeVry records show Mr. ************* utilized Federal Student Aid to pay his student account charges. DeVrys 16-week semesters are comprised of two eight-week sessions. Students are awarded financial aid on a semester basis,and DeVry disburses financial aid equally between both sessions. ************** Jrs summer 2022 semester was comprised of the May 2022 and July 2022 sessions. As such, the Federal Direct Loans and Federal Pell ***** that disbursed to ************* Jrs May 2022 session were also based on his enrollment in the July 2022 session.
  
  On June 6, 2022, DeVry mailed a $694.00 credit balance check to Mr. ************* when the amount of financial aid disbursed to his account exceeded the tuition and fees. On June 17, 2022, Mr. ************* ****** a Stop Payment Request Form (Attachment 1) that DeVry processed on June 26, 2022. Once the form is processed, the check becomes void and DeVry reissued a new $694 credit balance check to Mr. ************* on June 27, 2022. On July 22, 2022, Mr.************* ****** another Stop Payment Request Form (Attachment 2) for the reissued check. DeVry processed and voided the check on July 27, 2022. DeVry has not issued a third check to Mr. ************************** the $694 credit balance check was issued to Mr. ************** the Federal Direct Loans and Federal Pell ***** that disbursed to his student account were based on his May 2022 and July 2022 session enrollment. At the time the second Stop Payment Request Form was processed by DeVry, Mr. ************** elected to drop his enrollment in the July 2022 session. As such, he became ineligible for a portion of the Federal Direct Loans and Federal Pell ***** that disbursed to the May 2022 session. Below is a chart that reflects the return of his Federal Student Aid.
  
  Federal Student Aid Type Return Date Amount Returned
  Federal Direct Subsidized Loan July 19, 2022 $234.00
  Federal Direct Unsubsidized Loan July 19, 2022 $1,131.00
  Federal Pell ***** July 22, 2022 $335.00
  
  The partial return of the Federal Direct Loans and Federal Pell ***** also resulted in a student account balance.Currently, Mr. *************** student account balance is $393.28. Included for reference is his student account ledger (Attachment 3) that reflects his balance, the voided credit balance checks, and the partial return of Federal Direct Loans and Federal Pell *****.
  
  If there are additional questions, please contact me ***********************************
  
  
  Sincerely,
  
  
  *********************
  Office of Ombudsman
  P: **************
  **********************************************

• Initial Complaint

  Date:07/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions.15 *********** Without the prior consent of the consumer given directly to the debt collector ot the express permission of a **** of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt.

  Business Response

  Date: 08/04/2022

  August 4, 2022
  
  Better Business Bureau
  330 ************,Suite 3120
  *******, ** 60611
  
  Re:                  ***********************
  Case ID:          17639148
  
  Dear Sir or Madam,
  
  This letter is in response to the July 28, 2022 complaint *************************** submitted to the Better Business Bureau (BBB). DeVry University (DeVry) understands that ****************** is concerned with debt collections. ****************** last attended DeVry University in 2014. At the time ****************** left DeVry, his student account balance was zero dollars ($0.00)and remains the same today. Included for reference is his student account ledger (Attachment 1). It is unclear from Mr. ******** concern what debt he is referencing and who is contacting him about the balance. If ****************** can provide additional details about his concern, DeVry will investigate the new information.
  
  
  Sincerely,
  
  
  *********************
  Office of Ombudsman
  P: **************
  **********************************************

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended Devry for an Accounting degree in 2006 after being sold on how quickly i could complete the degree and be working and how i could transfer credits. I made the ****** list my first semester and was excited but a good friend told me i could pay less by simply going to a local college. I I spoke to financial aid and they told me it would be significantly more for my second semester which i didnt understand why since the first one wasn't that bad. I then had all my classes chosen for me unknowingly after seeing my counselor and deciding to withdrawal from the school and all classes completely. Since they kept a master loan on file after i quit, they took out the full loan for all of the classes i never authorized after i withdrew. I never attended one class. I quit the school but they decided to take that course money, never give me any of it since i never took a class and then proceeded to notify the bank that i owed the debt. I contacted Devry and even went to the Miramar location to get this handled and was met with lies that i attended classes, then was told i wasn't even enrolled at the school, was told all of my information was lost, i mean i went through it and to this day i now owe 10K plus for loans for classes i never took,monies i never received in recompense for ******************************** i withdrew from. ****** denied ever taking the money. I took the paperwork there, that's when i got the run around. This has been a literal financial nightmare since 2007. This is so unfair. I even made payments on it after 10 years to try to get it to go away. I have disputed this every way i can. I could live with debt for classes i actually attended but to withdrawal on time then withdrawal from a school and then have a loan taken out anyway? This is by far the worst business practice i ever came across and they had no interest in ever helping me resolve a thing. I hope they enjoy the 7k that turned in 10k for me. I hate this school and company.

  Business Response

  Date: 07/26/2022

  DeVry's response is attached.

• Initial Complaint

  Date:05/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon applying to DevRy University, they were initially helpful and followed all my wishes regarding communication preferences. I chose email since that works best for me. However, these last couple weeks have had a lot of personal family medical stuff going on and now I have to move across country. Been communicating to the school through email to get a yes or no question answered but ***************** has been harassing me with phone calls saying no, I need to call. The school coerced me into making me believe they honor your preferences but have done quite the opposite and in a harassing way. I just want to drop school but I believe they are ignoring me just to get my money I feel very very cheated.

  Business Response

  Date: 05/31/2022

  Attached is DeVry's response to ******************** concerns.

• Initial Complaint

  Date:05/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - This happen while was working on a Bachelors Degree on Database Management 2007 - I paid all my fees every semester and get loans to paid.- They supposed to provide information about the amount owned - I call the school many times trying to get a pay plan for $3000 that I do not even know why I owned this money to this institution - They have not tried to help me or reach out - I do not have an account number but i know for sure if they look for my whole name *********************************** Feb 11, **** - I am an active duty trying to clean my credit score to continue to a reclass to another job in the army

  Business Response

  Date: 05/31/2022

  Attached is DeVry's response to ******************