Business Profile

Colleges and Universities

DeVry University

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Colleges and Universities.

Complaints

This profile includes complaints for DeVry University's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

48 total complaints in the last 3 years.
11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *************************. I enrolled at DeVry university in May of 2021 to complete a bachelors degree in Multimedia and *************** DeVry stopped admitting students into this program in May of 2022. They also stopped offering necessary courses needed to complete the degree. They failed to notify me of this change. Instead, they replaced the classes that I needed for my degree in *************** with classes needed to complete *********** I found out this information on 03/06/2023 because I was concerned about the upcoming classes that they had me enrolled in. I also discovered that the classes that I was enrolled in at that current date, were not a class needed for the original curriculum. I was informed that dropping this class would put me in default with my financial aid from my previous completed session in January. I was told that I would have a balance from that session along with a 10% charge for the class that I would withdraw from. I am very upset about this matter. I was looking forward to obtaining my bachelors degree in a field that I am very excited to work in. I feel that my time and money has been wasted and the lack of responsibility that DeVry has shown in this matter is unacceptable. I have completed 14 classes with DeVry and maintained an excellent GPA. As a student at DeVry, I feel this university has failed me, I think the school should take accountability for failing to notify students of these program changes. No one, as far as a Director or ****, has reached out to me to discuss this matter. I think I should be reimbursed and/or compensated for courses taken towards this program that is, sadly, no longer offered.
Business Response
Date: 04/24/2023
April 24, 2023

Better Business Bureau of ******* & Northern ********, ****
*******************************************************************************************
**********************************************************************************************

Re:*************************
File No.: 19929321

Dear Sir or Madam:

This letter is in response to the April 12, 2023 complaint ***************************** submitted to the Better Business Bureau (BBB). DeVry University (DeVry) understands ****************** is concerned that the program that she originally enrolled in is no longer being offered, the courses that she is enrolled in do not apply to her curriculum, and DeVry did not inform her about the program change. Additionally, ****************** is concerned about the tuition charges she incurred when withdrawing from the program.

On April 12, 2021, ****************** signed an enrollment agreement for the Bachelors in ***************** and Development program starting in the May 2021 session that began on May 3, 2021. DeVry records show that ****************** utilized Federal Student Aid and institutional aid to pay for her tuition and fees.

DeVry routinely reviews its degree programs and curriculum options. DeVry made a decision to no longer offer the Bachelors in ***************** and Development program to new applicants beginning in the May 2022 session. When a program is discontinued, new applicants are not eligible to enroll in the program, but students currently enrolled in that program may continue and complete that program. When a course is no longer offered, a course equivalent replaces the course to allow students to still meet the intended program outcomes. On November 7, 2022, ****************** called DeVry because the GMD310 and GMD341 courses she was trying to self-register for in the March 2023 and May 2023 session were not available. The Student Support Advisor (***) speaking with ****************** offered to inquire on when the courses would be offered and then follow back up with her. On November 8, 2022, the *** called ****************** and informed her that the courses she wanted to take were no longer being offered and suggested that she register for substitute courses.****************** agreed to register for the suggested courses. The *** also informed ****************** that her degree plan had been updated with the new course offerings.

On March 6, 2023, ****************** spoke with DeVry and expressed concerns on the courses that she was registered for and whether they would provide her with the skills that she was looking to obtain. The *** contacted a **** on the students behalf in order to address her concerns. On March 8, 2023, before an update from the **** was received, ****************** spoke with DeVry requesting to withdraw from her March 2023 session courses. DeVry explained the impact of a withdrawal on ******************** financial aid award. DeVry also discussed with ****************** the option to change her program to an Undergraduate Certificate in ************** and that the change could be effective in the May 2023 session. ****************** did not switch programs and her withdrawal request was processed on March 13, 2023. Between March 13, 2023 and March 28, 2023, DeVry spoke with ****************** six times regarding a possible program change as well as an updated transcript evaluation for the new program.Ultimately, ****************** decided to withdraw from DeVry completely and obtain her selected degree elsewhere.

When changes to a program or curriculum are made, DeVry notifies applicants whose enrollment will be impacted by the change. Since ****************** was already enrolled in the program and had the ability to complete it, she was not notified of the change. DeVry offered ****************** alternate courses that could be applied to her degree when the courses she requested were no longer being offered. DeVry also discussed an alternative program with courses that aligned with the skillset ****************** was trying to obtain.

If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************

Sincerely,

***************************
Office of Ombudsman
P: ************
E: ***************************************
Customer Answer
Date: 04/28/2023

Complaint: 19929321

I am rejecting this response because:
On November 8th, DeVry reached out to me regarding a course that was no longer offered and informed me of the substitute course. I agreed to register for that course. This was regarding one particular course, not many, as stated in the previous response. On March 6th, I reached out to DeVry because I had tried to register for my ***************** courses and was not able to do so. At this time I was informed that my major stopped being offered and that my classes had been replaced with web design classes. ********** is not equivalent to Multimedia and *************** I enrolled at DeVry with the intent on competing my bachelors degree and I was well on my way down a successful path. I did discuss switching to a certificate program in **********, since I had completed most of the required classes for that program. However, that is not what I truly want. I never had any desire or interest in pursuing **********, therefore, it was not in my best interest to pursue this certificate. DeVry also does not offer any other Bachelor degree programs that align with my interest or that my courses would transfer over too. Starting a new program a DeVry would consist of me starting back from the beginning and that is just not fair. At this time, DeVry has only expressed interest in me registering for classes and continuing to pay them instead of trying to rectify this issue.
"When changes to a program or curriculum are made, DeVry notifies applicants whose enrollment will be impacted by the change. Since ****************** was already enrolled in the program and had the ability to complete it, she was not notified of the change. DeVry offered ****************** alternate courses that could be applied to her degree when the courses she requested were no longer being offered. DeVry also discussed an alternative program with courses that aligned with the skillset ****************** was trying to obtain."
In regard to the above statement made by DeVry. I was never notified of a program change and I was directly impacted by it. I did not have the ability to complete the program because the proper courses were no longer being offered. I was offered alternate courses that did not align with the degree that I was pursuing. DeVry expected to me to graduate with a Bachelor's degree in Multimedia and ************** by taking classes under **********. How would I pursue the career I wanted without the proper training and education? Why should I continue with a school whom obviously, does not care about my education?
Sincerely,

*************************
Business Response
Date: 05/05/2023
May 5, 2023

Better Business Bureau of ******* & Northern ********, ****
*******************************************************************************************
**********************************************************************************************

Re:*************************
File No.: 19929321

Dear Sir or Madam:

This letter is in response to ****************************** April 28, 2023 reply to DeVry Universitys (DeVry) April 26,2023 response letter. DeVry understands ****************** has provided additional concerns regarding her program no longer being offered.

As indicated in DeVrys previous response, DeVry made a decision to no longer offer the Bachelors in ***************** and Development program to new applicants. However, currently enrolled students could remain enrolled in the program and had the ability to graduate with that degree. DeVry offered ****************** course equivalents to the courses that were no longer being offered. ****************** ultimately decided not to take these equivalent courses because she did not feel she would be learning the skills that she was looking to obtain.

DeVry apologizes for any inconvenience that substituting classes may have caused ******************. DeVry will no longer contact ****************** about continuing registration.

If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************

Sincerely,

***************************
Office of Ombudsman
P: ************
E: ***************************************
Customer Answer
Date: 05/09/2023

Complaint: 19929321

I am rejecting this response because:
DeVry has not taken accountability in this matter. In my initial complaint, I stated that I should be compensated or reimbursed for course taken with DeVry. I have accrued over $30,000 in student loan debt with no degree. Their only response is to stop communications regarding registration. Communications regarding registration is not the reason for the initial complaint, There has been no resolution in this matter.

Sincerely,

*************************
Initial Complaint
Date:04/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attended Devry starting I'm February of 2022 for advanced coding specialist. There have been numerous problems since I've started the program. Staff are very unknowledgable about what's going on and I've been lied to as well. Back in July of 2022 there was a mix up over the holidays in receiving my books because personnel did not communicate to me that I could purchase books earlier than was previously said thus making me skip a semester for 2 months because my class books did not come on time. In addition to that my last semester, the professor was very unfair in her teaching practices and I almost failed if it was not for me complaining and having personnel higher up intervene. Upon taking my certification exam recently I discover there was material that was not correctly presented to me or at all about what would be on my certification exam. I have tirelessly tried to reach out to someone at devry to discuss the matter in more detail with no call back what so ever. I do not appreciate this as I have paid my tuition on time for 11 months an have had so many horrible experiences with devry. As a student I would not recommend this school for anyone. Lack of accountability and lack of ************ has left this bad taste in my mind. I would like someone to call me back about the matter regarding my exam as they owe me that much.
Business Response
Date: 04/26/2023
April 26, 2023

Better Business Bureau of ******* & Northern ********, ****
*******************************************************************************************
**********************************************************************************************

Re:*******************************
File No.: 19926828

Dear Sir or Madam:

This letter is in response to the April 12, 2023 complaint *********************************** submitted to the Better Business Bureau (BBB). DeVry University (DeVry) understands Ms. ********* concerns to be a lack of assistance and follow up by DeVry throughout her program, specifically with receipt of her course textbooks and her certification exam. Additionally, ******************* had concerns with the teaching practices of one of her instructors.

On April 3, 2021, ******************** signed an enrollment agreement for the Medical Billing and Coding Undergraduate Certificate program starting in the May 2021 session that began on May 3, 2021. DeVry records show that ******************** utilized cash and institutional aid to pay for her tuition and fees.

Most DeVry courses require electronic textbooks (eBooks) and certain eBooks may available in a black and white, soft-covered printed version at an additional cost to students preferring a physical copy of the eBooks in lieu of the electronic version. As the printed version of an eBook is optional, the eBooks are not printed until a printed version is purchased. ******************** was enrolled in two courses for the July 2022 session, that began on July 4, 2022, HIT211 and HIT220. HIT211 required a physical textbook in addition to the eBook. HIT220 required an eBook.Both courses offered printed versions of the eBooks for purchase. Students can preview their class and order their textbooks and print-on-demand eBooks two weeks before the start of class.

On June 27, 2022, ******************** ordered her HIT211 textbook and print-on-demand eBooks for her HIT211 and HIT220 courses. The verbiage in the virtual bookstore states Please note: It is possible this Printed eBook may take up to 22 business days to be processed. This does not include shipping time. Expedited shipping options do not speed up process time. Please utilize your eBook until your Printed eBook arrives (Attachment 1). On July 5, 2022,******************** contacted DeVry because she had not received her physical textbooks or printed eBooks for her courses and felt she was falling behind. DeVry checked the tracking number on Ms. ********* order and explained that she should receive both the physical textbook and printed eBooks for both classes on July 7, 2022 but that she had access to the eBook for her HIT220 course. ******************* explained that she could not utilize the eBook because reading on the computer for too long caused her headaches. ******************** expressed that she may consider withdrawing from her July 2022 courses if she did not receive her books sooner. Later that day, ******************** called DeVry again and requested to withdraw from her July 2022 courses. DeVry explained that this would cause ******************* to not complete her program until 2023. ******************** stated she understood. Ms. ********* drop request was processed on July 8, 2022.

After dropping from the July 2022 session, ******************** continued her enrollment with the September 2022 session and remained enrolled through the January 2023 session, which was her last session. The January 2023 session began on January 2, 2023 and on February 3,2023, ******************** called DeVry with a concern about an error in one of the virtual systems used in her HIT260 course, PlayPosit. ******************** stated this error was making it difficult to learn the work. DeVry spoke with a faculty manager of the course and informed ******************** that the error had been reported and that the instructor will provide an alternative to PlayPosit for the next week.******************** expressed that she was satisfied with that resolution. ******************* successfully completed her program on February 26, 2023.

On April 5, 2023, ******************** called DeVry regarding her ******** Health Information Management Association (AHIMA) certification exam. This certification exam is administered by AHIMA and not by DeVry. ******************** explained that she was only given 3 hours and 43 minutes on the exam, rather than the full 4 hours and did not pass. ******************* was advised that she needed to contact ***** for assistance. ******************* stated that she did inform ***** as well. On April 11, 2023, ******************* called DeVry and stated she has not received a response from AHIMA yet. She also stated that the code DeVry provided for a discounted AHIMA student membership was not working. ******************** asked if a DeVry manager that she had worked with previously, *****************************, could contact her back. ****************** called ******************** back on April 12, 2023 and explained that she needed to escalate the issue with her exam through ***** and ******* Vue, the administrators of the exam. After the call, ****************** sent ******************** a follow ** email with an announcement posted in Ms. ********* virtual classroom regarding the membership code (Attachment 2). The announcement states that the student membership must be activated prior to registering for the certification exam or the student will not be eligible for student membership. Because ******************** has already registered and taken a certification exam, she is no longer eligible for this discounted student membership.

******************** had the ability to utilize her eBooks for her HIT211 and HIT220 courses in July ************************************************************************************************************************************* ********* concern with the instructor of her HIT260 course was resolved and ******************** successfully completed her program. DeVry is unable to assist ******************** with the issue on her AHIMA certification exam because DeVry is not the administrator of that exam. ******************* was advised to escalate to AHIMA for assistance.

If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************

Sincerely,

***************************
Office of Ombudsman
P: ************
E: ***************************************
Customer Answer
Date: 04/27/2023

Complaint: 19926828

I am rejecting this response because:
1- I knew about the e-books but I chose to have the physical books and when I was told that I could order them as soon as they were available, I did so. That was false information from Devry staff who told me students only have access to order books a week ahead. I called the actual bookstore after I didn't receive my books on time and had to skip an entire semester and their staff said that students can order books a month in advance. This was never previously stated to me, so I was very surprised and upset that I had to put my education on hold for 2 months. Also, the **** told me that I could still start class without my books, which is absolutely outrageous because at the end of every semester our professors would continuously remind ** to have our books starting day 1 of class. They blamed the book delay on the 4th of July weekend. Physical books work better for my learning and are an option offered by Devry and it's their responsibility to inform their students as soon as possible on how to order the books that are needed for class and get the books to them in a timely manner.
2-In regard to the picture I submitted, *************** knew what code she was giving me and what it was for. She knew I was a student then and would be a graduate now, but still gave me a code for a student membership, which I later found out from *****************************, that the code was only eligible for a student membership and not a professional membership because I've now graduated. She said that it would work but it didn't. I called her back to tell her that the code didn't work. She told me to call ***** to tell them that it didn't work because it should. I called her back after I called AHIMA, but she never answered or returned my call. *** told me I could get reimbursed for the membership I had already paid for by receiving another year of membership at no cost.
3- In regard to the test, I know who to call regarding testing problems, which is exactly what I did, but as a student who paid over $11,000 for their school tuition and committed an entire year to their AHIMA-based curriculum, Devry should help their students be successful after graduation with help regarding the exam, that they facilitated, if it's needed because of any extenuating circumstances that *** happen in the process. DeVry should provide a contact for their students in the event that something like this occurs and not just want the data of who all passed the exam for Devry's purposes and statistics because they require you to report your exam results within a week after completing the exam. They base their curriculum on AHIMA principals, rules and regulations but no one at Devry has a connection or contact for AHIMA? Any university that is quality would ensure that their students have support just in case extraordinary events take place. DeVry telling me that they have nothing to do with the exam process after a student graduates is garbage because not only do they want results from your exam, they also provide help in a student's job search after they graduate and they were the organization who not only educated me based on AHIMA principals but also set me up with how to take the Certified Coding Specialist exam itself and to say they're done after all of this went through them initially is absolutely ridiculous, lazy and irresponsible.

Sincerely,

*******************************
Business Response
Date: 05/05/2023
May 5, 2023

Better Business Bureau of ******* & Northern ********, ****
*******************************************************************************************
**********************************************************************************************

Re:*******************************
File No.: 19926828

Dear Sir or Madam:

This letter is in response to Ms.************************ April 28, 2023 reply to DeVry Universitys (DeVry) April 26,2023 response letter. DeVry understands that ******************** provided additional concerns regarding her textbooks as well as her ******** Health Information Management Association (*****) membership and exam.

The DeVry bookstore opens for ordering one month prior to the start of a session, allowing students the option to order physical textbooks or printed eBooks, if they choose. DeVrys online courses are available for previewing two weeks before the start of a class. During this preview period, students can review the syllabus and access their eBooks. DeVry is unable to locate records of ******************** being informed that books can only be ordered one week prior to the start of class. The standard delivery time for physical textbooks is **** business days after placing an order. ******************** received her physical textbooks and printed eBooks seven (7) business days after she placed her order.

******************** has been provided the code for a free ***** student membership multiple times by DeVry. Unfortunately,******************** is not eligible to use this code as she previously purchased an ***** membership on her own and has paid for and taken an exam.

DeVry includes *****s Certified Coding Associate and Certified Coding Specialist certification exam prep in DeVrys Medical Billing and Coding Certificate programs. However, the certification exams themselves are administered by ***** and not DeVry.Unfortunately, DeVry is unable to assist ******************** with her issue with her exam time. That issue must be resolved by *****. DeVry does not administer the exam and is unable to assist with this issue.

DeVry apologizes for any misunderstanding ******************** has had on the timing of ordering books or the ***** membership and any inconvenience that this may have caused. ******************** should continue to reach out to her last point of contact with ***** on her concern with the time on her exam.

If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************

Sincerely,

***************************
Office of Ombudsman
P: ************
E: ****************************************************
Customer Answer
Date: 05/09/2023

Complaint: 19926828

I am rejecting this response because: I want the facts of my experience with DeVry noted on the BBB website for all to see and for people to know the truth about what they are getting into and have the chance to evaluate if they want to attend such a shabby university. I know if I saw an experience such as mine, I wouldn't want to pay over $11,000 out of pocket for what I got. So, to set the record straight, I paid all cash for my tuition and books, etc and didn't receive "institutional aid." The university stating to me that I "should" be receiving my books on a certain date didn't hold any value to me because I didn't receive them when I "should" have received them and the **** tried to convince me that I didn't even need them to start class to begin with which is absolutely ridiculous seeing as you can't even complete coursework without them and they stress to you at the end of every semester how important it is to have your books starting day 1 of class, which is common sense. They just wanted their tuition for the semester like every other salesman. Again, even if I used the eBooks provided, I still needed the other physical book. I called *************** and asked if I could be reimbursed because I had already taken the liberty of becoming a member of ***** on my own since my instructors kept harping about getting the membership and how useful it would be. Then, DeVry offered it much later, which is what prompted me to ask for reimbursement. *************** gave me the code and said that the membership would be covered for the following year, knowing that I'd be graduating and would not be a student anymore (see picture of text from *************** attached earlier in the complaint). These people try to twist words around and explain things away, but that's why I want this all posted, to let people see the information and make their own decision on what to believe. DeVry wasn't cheap and they were selfish and a nuisance. Also, just because DeVry "doesn't have anything to do with AHIMA after you graduate" doesn't make it right at all, by any means. I contacted ******* Vue and ***** about my issue with the exam time and they weren't getting back to me. That's why I figured that DeVry would be able to help me out with contact information, nothing more or less, but I was sorely mistaken. After all, they set up the exam. What that means to me is that once they have all of your tuition and fees collected you mean nothing to them anymore because they got what they wanted out of you. It's absolutely absurd that they facilitate the test and have no contact information if something goes awry, which it did. I'm so sure that everything's totally perfect in DeVry's world, but if it's not they don't care anyway. Great way to back up and support your students DeVry. No accountability whatsoever! Lastly, 1 response says I can order books 2 weeks ahead and another response from DeVry says I can order them a month ahead. I guess they can't get their lies straight and they wouldn't have a record of whomever told me about when I could order my books ahead of time because *****, the gentleman who signed me up with DeVry, told me on a phone call that they supposedly record for quality assurance so go and review those recorded phone calls DeVry, you'll find it. You need to work on your quality assurance too! They don't even know that they paid for and covered my exam fees because I got an A in that class. That's how much they don't care about their students, they can't even take the time out to check the facts out. They just have some random person responding to my complaint, obviously. They also don't even know when I signed up for the program, which was in November of 2021, not April or May as stated by DeVry. Let consumers see what kind of university DeVry is on the BBB website. I would want to see a statement like this before committing a year of my time (even with transfer credits) and to a substantial expense for a place that treats its students in this kind of manner.

Sincerely,

*******************************
Initial Complaint
Date:03/11/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2nd complaint to this company who are now holding my refund for financial aid in limbo again and wont give me my refund check I have showed two documents proving they already received the money on their end and are not releasing it to me!! I want my **** dollars thanks!
Business Response
Date: 03/22/2023
March 22, 2023

Better Business Bureau of ******* & Northern ********, ****
*******************************************************************************************
**********************************************************************************************

Re:*****************************
File No.: 19584106

Dear Sir or Madam:

This letter is in response to the March 11, 2023 complaint ********************************* submitted to the Better Business Bureau (BBB). DeVry University (DeVry) understands that ******************** is concerned that she has not received her $1,500 refund.

On October 5, 2022, ******************** signed an enrollment agreement for the Bachelors in Information Technology & Networking program starting in the November 2022 session that began on October 24, 2022. DeVry records show that ******************** utilized Federal Student Aid to pay for her tuition and fees.

DeVrys 16-week semesters consist of two consecutive 8-week sessions. Students are awarded financial aid on a semester basis, and DeVry voluntarily disburses financial aid equally between both sessions to assist students in managing their funds. ********************** Federal Direct Loans for the Fall 2022 semester were disbursed on October 29,2022 in the amount of $2,693, and on January 7, 2023 in the amount of $2,211.******************** received her credit balances of $244.37 on January 11, 2023 and $529 on January 20, 2023.

On February 8, 2023, DeVry processed ********************** program change request, switching her program to the Medical Billing and Coding Undergraduate Certificate program. On March 4, 2023, ********************* Federal Pell ***** for the March 2023 session disbursed in the amount of $862. When a program change occurs, DeVry conducts a manual review of student accounts to ensure that awarded financial aid is accurate. ********************* account review was completed March 13, 2023. On March 15, 2023, ********************* Federal Direct Loans for the March 2023 session disbursed in the amounts of $866 and $1,485. Federal regulations require institutions to issue credit balances resulting from Federal Student Aid within 14 days. On March 20,2023, ******************** was electronically issued $1,531 credit balance resulting from her Federal Student Aid. ********************** ledger is attached for your review (Attachment 1).

DeVry received three (3) recent concerns from ******************** regarding the timing of her Federal Student Aid disbursements and amounts of her credit balances. To ensure ******************** understands the Federal Student Aid process, Assistant Director of Student Central ******************* is assigned as ********************** direct point of contact for questions regarding the timing of any disbursements and credit balances. ************** will be reaching out to ******************* to introduce himself and assist with any questions she may have.

If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************

Sincerely,

***************************
Office of Ombudsman
P: ************
E: ****************************************************
Customer Answer
Date: 03/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:03/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I find this account to be incorporated with inaccurate information, I strongly believe this to be misleading and misrepresentation of my credit history. Please remove this PAID chargeoff from my credit report.
Business Response
Date: 03/20/2023
March 20, 2023

Better Business Bureau of ******* & Northern ********, ****
*******************************************************************************************
**********************************************************************************************

Re:***********************
File No.: 19561057

Dear Sir or Madam:

This letter is in response to the March 9, 2023 complaint *************************** submitted to the Better Business Bureau (BBB). DeVry University (DeVry) understands **************** is concerned with how her DeVry account is reflected on her credit report.

On October 24, 2013, **************** signed an enrollment agreement for the Bachelors in *********************** program starting in the November 2013 session that began on October 28, 2013. DeVry records show that **************** utilized Federal Student Aid to pay for her tuition and fees.

**************** deferred her start date to the January 2014 session. As part of **************** financial award package,she received a Federal ******* Loan in the amount of $300. **************** withdrew from her January 2014 courses on February 24, 2014 due to non-attendance. $180 of **************** Federal ******* Loan was returned as a result of her withdrawal,leaving **************** with a balance owed of $120.

DeVry utilizes University ****************** (UAS) as its Federal ******* Loan servicer. After *************** withdrawal, UAS began sending communications to **************** including information on her grace ****** as well as past due notices. From April 30,2014 to March 14, 2015, UAS sent **************** 7 notification letters as well as monthly billing statements from December 2014 through February 2015 but received no payment. After UAS was unable to collect from ****************, her account was placed with several 3rd party collection agencies but *************** balance remained outstanding. On February 14, 2019, **************** account was placed with 3rd party collection agency ************************** Corporation. **************** paid off the loan balance of $230.37 in full through ************************** Corporation on July 23, 2019. The final reporting on the loan was on August 1, 2019, which reflected that the loan was paid in full.

The information in **************** credit report accurately reflects that the account has a $0 balance and was paid in full/formerly in collections.

If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************

Sincerely,

***************************
Office of Ombudsman
P: ************
E: ***************************************
Initial Complaint
Date:02/21/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was supposed to attend Devry University, but on the first day of class, I found something was wrong with my taxes and decided to withdraw from all courses. Devry University charging me $160 for courses I did not take and taking Pell ***** even though I did not attend the school is an unfair practice. Furthermore, it violates my rights as a consumer.The fact that I was charged for courses I did not take is troubling. It is concerning that Devry University would take advantage of a potential student this way. This is especially concerning when considering the fact that I never attended the school. It is a breach of trust and a violation of my rights as a student.The fact that Devry University took my Pell ***** even though I did not attend the school is equally troubling. It is unacceptable that a school would take a student's financial aid without providing any services. It is a violation of my rights as a consumer and a breach of trust. Devry University should be held accountable for its actions.
Business Response
Date: 03/02/2023
March 2, 2023

Better Business Bureau of ******* & Northern ********, ****
330 *******************, Suite ****
*******,******** *****
**********************************************************************************************

Re:*************************
File No.: 19443492

Dear Sir or Madam:

This letter is in response to the February 21, 2023 complaint ***************************** submitted to the Better Business Bureau (BBB). DeVry University (DeVry) understands Ms. ****** concern to be that DeVry charged her $160 even though she withdrew prior to attending classes. Additionally, ************* states that DeVry would not return **********************

On December 19, 2022, ************** signed an enrollment agreement for the Medical Billing & Coding Undergraduate Certificate program starting in the January 2023 session that began on January 2, 2023. DeVry records show ************** intended to use Federal ******* Aid and institutional aid to pay tuition and fees during her enrollment.

On January 2, 2023, ************** completed an academic event in both of her courses (Attachment 1). On January 3, 2023,************** contacted DeVry and requested to withdraw from both courses as she needed to correct a tax issue before being financially cleared. During the call, ************** was advised that she would be responsible for 10% of her January 2023 tuition based on her last date of attendance. Ms. ****** withdrawal request was processed on January 4, 2023.

************** was charged tuition of $449,as well as $240 in non-refundable fees which included her e-books, Course Resource fees, and a ******* Services fee. These non-refundable fees are outlined in pages ******* of DeVrys catalog (Attachment 2). This left ************** with a $689 student account balance. On January 26, 2023, ************** was awarded a New Year Ambition ****** This ***** can only be applied toward tuition changes and was applied to Ms. ****** outstanding tuition balance of $449. This left ************** with a $240 student account balance. ************** did not receive the Federal Pell ***** while attending DeVry. Ms. ****** ledger is included for your review (Attachment 3).

If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************

Sincerely,

***************************
Office of Ombudsman
P: ************
E: ****************************************************
Customer Answer
Date: 03/02/2023

Complaint: 19443492

I am rejecting this response because: This response is a lie. I'm both shocked and appalled that DeVry University would lie to the better business bureau and me. As stated in my first complaint, I withdrew from all my courses on the FIRST DAY OF CLASS. I made one discussion post before discovering something was wrong with my taxes. This post was NOT GRADED, and I RECEIVED NO RESPONSE FROM ANY PROFESSORS. Again I DID NOT complete any course or BENEFIT FROM any LECTURES. So WHY I'm receiving a bill? Their receipts show that I was online briefly before letting the appropriate advisor know I would withdraw from the school. Why would you lie but then show proof that I'm telling the truth? Make it make sense.

I will contact a lawyer and *** State Comptroller about this because it's Fraud and a crime to charge someone for a service you did not provide.

Sincerely,

*************************
Business Response
Date: 03/14/2023
March 14, 2023

Better Business Bureau of ******* & Northern ********, ****
330 *******************, Suite ****
*******,******** *****
**********************************************************************************************

Re:*************************
File No.: 19443492

Dear Sir or Madam:

This letter is in response to ************************ March 7, 2023 reply to DeVry Universitys (DeVry) March 2, 2023 response letter. DeVry understands ************** provided an additional statement that she received no grade or benefit from the courses so she should not be responsible for a bill.

DeVry records engagement and attendance in online classes based on the completion of academic events throughout the session. DeVrys academic engagement policy is outlined in pages ******* of DeVrys 2022-2023 academic catalog (Attachment 1). As ************** states in her March 7, 2023 reply, she completed a discussion post in the course. According to the policies provided, participation in a discussion post is considered an academic event. Academic events are used to determine academic engagement in a course, which in turn is used to determine a students last date of attendance (LDA).

Pages 284 285 of DeVrys 2022-2023 academic catalog (Attachment 2) outlines DeVrys tuition refund policy. Refunds are calculated according to the last documented date of attendance. Ms. ****** LDA was January 2, 2023, which was during Week 1 of the January 2023 session, entitling ************** to a 90% refund of tuition.

Based on DeVrys policies and Ms. ****** LDA, the tuition and fees that remain on her student account are accurate. ************** was awarded a New Year Ambition ***** which was applied to her tuition balance, leaving ************** with a remaining balance of $240 due to the non-refundable fees which included her e-books, Course Resource fees and a ******* Services fee. If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************

Sincerely,

***************************
Office of Ombudsman
P: ************
E: ****************************************************
Customer Answer
Date: 03/17/2023

Complaint: 19443492

I am rejecting this response because:

Sincerely,

*************************

Again, Im being charged for absolutely nothing, this fraud. Im fighting the charges because theyre on fire and fraudulent.
I also filed a complaint with the ************************ (***). The *** is responsible for protecting consumers from unfair and deceptive business practices. I was able to explain to the *** my experience with Devry University and how they had unfairly and unlawfully billed me for services I never received.

Finally, I also contacted my state's ************************** The Attorney General is the chief legal officer of the state and is responsible for protecting the rights of consumers. I was able to explain to them my experience with Devry University and how they had illegally billed me for services I never received.

In filing these complaints, I am hoping to get justice for myself and others who have been illegally billed by Devry University. I consider Devry University to be thieves, and I am taking action to ensure that they are held accountable for their actions.
Initial Complaint
Date:12/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******** approved my advanced request for my ******* dollar ***** and said it would take 5 business days for my money and he lied to me. I want my school money Ive been waiting for four months abd theyre holding my money. I want my money given to me asap!!
Business Response
Date: 01/05/2023
January 5, 2023

Better Business Bureau of ******* & Northern ********, ****
121 ********************, Suite 2000
*******,******** *****
**********************************************************************************************

Re:*****************************
File No.: 18642786

Dear Sir or Madam:

This letter is in response to the December 27, 2022 complaint ********************************* submitted to the Better Business Bureau (BBB). DeVry University (DeVry) understands that ******************** is concerned that she was approved for an advanced credit and informed she would receive it in five (5) business days, but has not yet received it.

On October 5, 2022, ******************** signed an enrollment agreement for the Bachelors in Information Technology & Networking program starting in the November 2022 session that began on October 24, 2022. DeVry records show that ******************** utilized Federal Student Aid to pay for her tuition and fees.

DeVrys 16-week semesters consist of two consecutive 8-week sessions. Students are awarded financial aid on a semester basis, and DeVry voluntarily disburses financial aid equally between both sessions to assist students in managing their funds.

On December 15, 2022, ******************** spoke with DeVry and stated that her laptop had been stolen and that she needed to purchase a new one before her January 2023 session courses began. DeVry offers an option for students with extenuating circumstances to request an advance on their expected credit balance for the session that they are enrolled in. DeVry explained this option to ********************, and she completed the Advanced Credit Request Form on December 16, 2022. That same day, DeVry emailed ******************** to notify her that her Advanced Credit request had been approved and sent for processing. The email also stated that once her request had been processed, ******************* would receive an email with tracking information since Advanced Credits were issued by check and then mailed.

On December 16, 2022, ********************** request was sent for processing by a Student Support Advisor (***). That same day, the *** was notified that Advanced Credit requests were processed during Week 1 of the January 2023 session and that the request needed to be resubmitted during this time.
On December 19, 2022, ******************** contacted DeVry via phone and chat asking the status of her Advanced Credit.DeVry explained to ******************** that her request could not be processed until Week 1 of the January 2023 session. ******************** stated that her advisor lied to her and told her she would receive her Advanced Credit in 5 days. DeVry records indicate that ******************** was misadvised of the timeline for processing and receiving the Advanced Credit.

On December 27, 2022, DeVry spoke with ******************** and apologized for the misunderstanding with the timeframe. ******************* indicated that she no longer wanted to utilize the Advanced Credit option and would wait to receive her credit balance in the January 2023 session. ******************** stated that she would borrow a computer from a friend and return it once she receives her credit balance.

DeVry acknowledges that ******************** received inaccurate information regarding the Advanced Credit process and apologizes for any inconvenience that this has caused her.

If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************

Sincerely,

***************************
Office of Ombudsman
P: ************
E: ***************************************
Customer Answer
Date: 01/06/2023

Complaint: 18642786

I am rejecting this response because:
You told me I would have it already still didnt receive it you admitted that you are at fault so just release my money its not that hard Im passing my classes and you are blatantly harboring my money.
Sincerely,

*****************************
Business Response
Date: 01/13/2023
January 13, 2023

Better Business Bureau of ******* & Northern ********, ****
121 ********************, Suite 2000
*******,******** *****
**********************************************************************************************

Re:*****************************
File No.: 18642786

Dear Sir or Madam:

This letter is in response to ********************************** January 9, 2023 reply to DeVry Universitys (DeVry) January 5, 2023 response letter. DeVry understands that ******************** provided an additional concern about not yet receiving her January 2023 session credit balance.

As mentioned in DeVrys January 5, 2023 response, ******************** indicated that she no longer wanted to utilize the Advanced Credit option and would wait to receive her credit balance via the standard process in the January 2023 session. ********************** Federal Pell ***** and Federal Direct Loans disbursed on January 7, 2023 and ******************** was issued a $244.37 credit balance on January 11, 2023. Federal regulations require institutions to issue credit balances resulting from Federal Student Aid within 14 days. ******************** received her credit balance four (4) days after the disbursements to her student account.

If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************

Sincerely,

***************************
Office of Ombudsman
P: ************
E: ****************************************************
Customer Answer
Date: 01/16/2023

Complaint: 18642786

I am rejecting this response because: I never agreed to not get my ******* and ******** constantly was changing my financial aid representative 3 times in one week and has consistently ignored me since this school is a joke.

Sincerely,

*****************************
Initial Complaint
Date:12/06/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Devry is not releasing my refund. I had called multiple times in the month of November because my tuition was not showing paid. On 11/23/2022 I called again and was told that my package was not built out correctly and a ticket had to be submitted. Now I am being told that because it took so long to build they are applying the refund to the upcoming payment even though the issue was on their side.
Business Response
Date: 12/22/2022
December 22, 2022

Better Business Bureau of ******* & Northern ********, ****
330 *******************, Suite ****
*******,******** *****
**********************************************************************************************

Re:*********************
File No.: 18531866

Dear Sir or Madam:

This letter is in response to the December 6, 2022 complaint ************************************ submitted to the Better Business Bureau (BBB). DeVry University (DeVry) understands ************ concern to be that DeVry has not released his credit balance for the November 2022 session and that DeVry is applying it to ************ January 2023 session charges. Additionally, ********** alleges that his financial aid award was not packaged correctly, which caused the delay in issuing ********** his refund.

On October 27, 2022, ********** signed an enrollment agreement for the Undergraduate Certificate in Medical Billing and Coding program starting in the January 2023 session that will begin on January 2, 2023. On October 27, 2022, a request was made to change ************ intended start session to the November 2022 session, which began on October 24,2022. DeVry records show ********** used Federal Student Aid and institutional aid to pay tuition and fees during his enrollment.

DeVrys 16-week semesters consist of two consecutive 8-week sessions. Students are awarded financial aid on a semester basis, and DeVry voluntarily disburses financial aid equally between both sessions to assist students in managing their funds. DeVry disburses Federal student loans for first-time borrowers 30 days after the start of their enrollment period. As a first-time borrower, ************ Federal Direct Loans for the Fall 2022 semester (comprised of the November 2022 and January 2023 sessions) disbursed on November 28, 2022. Tuition charges for upcoming sessions post to student accounts on Monday of Week 6 of the prior session. ************ January 2023 tuition charges posted to his account on November 28, 2022. Since Federal Direct Loans are semester based and his January 2023 session charges posted to his account, the loan proceeds from the November 2022 session applied to his January 2023 charges.

DeVry has a process where a student can request a credit balance that was applied to their next session tuition charges. ********** spoke with DeVry on December 6, 2022 and requested that the November 2022 session credit be issued to him rather than applied to his January 2023 session charges. DeVry processed ************ request and issued an electronic credit of $770.00 to ********** on December 7, 2022.

If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************

Sincerely,

***************************
Office of Ombudsman
P: ************
E: ***************************************
Initial Complaint
Date:11/17/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im writing this letter because Ive been a college student for this college since May of 2022 and so far Ive been very disappointed in this school. I understand that timing is everything being a student at this school but I dont like being harassed by them ****. *** told the Student Advisor that my internet service was shut off for awhile and I couldnt get to my studies and I was told to just do the best that you can. There was no way to do the best that I can because I didnt have any internet service!! Now Im being harassed with Admission Withdrawal and Im getting harassing phone calls saying that I NEED to get my stuff done in order to pass my classes with an attitude! Ive NEVER been so disappointed in a disrespectful school and Im embarrassed to say that I even go here.
Business Response
Date: 11/29/2022
November 22, 2022

Better Business Bureau of ******* & Northern ********, ****
330 *******************, Suite ****
*******,******** *****
**********************************************************************************************

Re:*****************************
File No.: 18417162

Dear Sir or Madam:

This letter is in response to the November 17, 2022 complaint ********************************* submitted to the Better Business Bureau (BBB). DeVry University (DeVry) understands that ****************** is concerned that she has received multiple phone calls and emails reminding her to log into class or be at risk for being withdrawn. ****************** also alleges that she has previously notified DeVry that she has internet issues preventing her from logging into class on a regular basis.

On March 2, 2022, ****************** signed an enrollment agreement for the Bachelors in ******************** Systems program starting in the May 2022 session that began on May 2,2022. DeVry records show that ***************** utilized federal aid to pay for her tuition and fees.

On October 24, 2022, ****************** began her enrollment in her November 2022 session courses. Students are expected to actively participate in all courses. As noted on pages ******* of DeVrys catalog (Attachment 1):

Academic Events
Academic events are recorded for the purpose of determining academic engagement status. Academic engagement is monitored via academic events as defined below.
In an online course, an academic event is the submission of a class assignment, participation in a discussion and/or activity, or completion of an assessment.
In a blended course, inclusive of connected classrooms, an academic event is the submission of a class assignment, participation in a discussion and/or activity, completion of an assessment or attendance/participation in the scheduled onsite class meeting.
In an onsite course, an academic event is attending/participating in the scheduled onsite class meeting.

Academic Engagement Warning
Students who do not complete an academic event for seven consecutive calendar days are sent an academic engagement warning notifying them that they will be withdrawn if they do not complete an academic event for 14 consecutive calendar days.

In order to support student success, DeVry notifies students who are at risk of being unsuccessful in their courses, either due to lack of engagement or low grades. On November 15, 2022, November 16, 2022 and November 18, 2022, DeVry contacted ****************** to inform her that she had not completed an academic event in her COLL148 course since November 9,2022 or in her SOCS185 class since November 4, 2022 and the risk of being withdrawn if ****************** did not participate. On November 16, 2022, ****************** replied to one of the emails sent by DeVry and stated that she already informed someone about her internet connectivity issues. DeVry could not locate any record of ****************** reporting any internet issues prior to this date. On November 18, 2022, ****************** completed an academic event in both of her enrolled courses.

If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************

Sincerely,

***************************
Office of Ombudsman
P: ************
E: ***************************************
Initial Complaint
Date:10/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Devry University has continually taken extra money from me as well as there being several posts claiming the same from others, but they messed up my account for the 4th time in under a year and when I call over the $600 they talk in circles and won't get anywhere all while contradicting their own coworkers and their selves. It is beyond ridiculous and apparently switching names of hire *** didn't stop the fraud going on. My advisor's "manager" was just as useless as her and when you ask to speak to someone who is actually intelligent in the situation, he claims there is nobody else we are allowed to talk to. I have not wavered from a 4.0 completed one undergrad program, was working on my associate degree am and willing to walk away from it all over this pathetic school.
Business Response
Date: 11/08/2022
Dear Sir or Madam:

This letter is in response to the October 26, 2022 complaint **************** ******* submitted to the Better Business Bureau (BBB). DeVry University (DeVry) understands that ****************** is concerned that DeVry has erroneously charged her $600 and made previous errors on her financial account.

On August 26, 2022, ****************** signed an enrollment agreement for the Associates in Health Information Technology program starting in the September 2022 session that began on August 29, 2022. DeVry records show ****************** used Federal Student Aid and institutional aid to pay tuition and fees during her enrollment.

DeVrys 16-week semesters consist of two consecutive 8-week sessions. Students are awarded financial aid on a semester basis, and DeVry voluntarily disburses financial aid equally between both sessions to assist students in managing their funds.

On August 26, 2022, DeVry spoke with ****************** regarding funding for the Health Information Technology program and the $****** balance on ******************** account from a prior program.DeVry confirmed that ****************** was eligible to use DeVrys Prior Balance Amnesty Award (***) to pay for that prior balance (******) and submitted a request on ******************** behalf that same day. The *** was processed for ***************** on September 29, 2022. That same day, an additional *** for $5,624.61 was processed in error on ******************** account. The error was discovered and reversed from ******************** account on October 17, 2022. That reversal recalculated previously applied awards on ******************** account. This recalculation resulted in an erroneous credit balance, as the prior awards had already been applied and issued directly to ******************. On October 19, 2022, ****************** was issued a $600.20 credit balance in error that resulted in a student account balance in the same amount.

On October 26, 2022, ****************** called DeVry regarding the balance on her account. DeVry explained the error that occurred and that ****************** would not have to return the credit. Instead,the $600.20 would be deducted from her November 2022 session credit balance. According to DeVrys records, during the call, ****************** insisted that she receive the full anticipated credit balance for the November 2022 session and not have the $600.20 deducted since it was a DeVry error. ****************** will still receive the total credit balance that she would have otherwise received if the error did not occur. In other words, ****************** received $600.20 of her November 2022 session credit balance early.

DeVry acknowledges the processing errors that resulted in ****************** receiving the $600.20 credit balance. Currently,****************** has a $746.20 credit balance that will be issued to her this week.
DeVry could not find record of any other errors on ******************** account. If ****************** provides additional information on when the errors occurred and the context, DeVry would be happy to research it further.

If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************

Sincerely,

***************************
Office of Ombudsman
P: ************
E: ***************************************
Customer Answer
Date: 11/09/2022
What was listed isnt a clear cut picture of anything the 5grand that appeared and disappeared the $400 one time charge Ive been charged twice even through Ive never unenrolled the ***** charge on my account now that says from 2017 when I wasnt with them until 2021, the fact that 6 days before this they told me they had a s**** up and fixed my account and when I asked about the second semester money they told me I couldnt have it until two weeks into the second semester, and I was getting **** there is a lot to it and when you try and talk to a hire up they lie and throw you around, like I said there is a lot more to it.
Complaint: 18315943

I am rejecting this response because:

Sincerely,

***************************
Business Response
Date: 11/15/2022
November 11, 2022

Better Business Bureau of ******* & Northern ********, ****
330 *******************, Suite ****
*******,******** *****
**********************************************************************************************

Re:***************************
File No.: 18315943

Dear Sir or Madam:

This letter is in response to *************** ******* s November 10, 2022 reply to DeVry Universitys (DeVry) November 8, 2022 response letter. DeVry understands that ****************** provided additional concerns about errors on her student account. These concerns include a $5,000 amount that was included and then removed from her account, a $400 one-time charge that ****************** has been charged twice, a $40 charge that appears to be from 2017 and a delay in the $1,300 credit balance. Additionally, ****************** alleges that she has been lied to when asking to speak with management.

As mentioned in DeVrys November 8,2022 response, DeVry erroneously processed a $5,624.61 Prior Balance Amnesty (PBA) award to ******************** account. The error was discovered and reversed from ******************** account on October 17, 2022.

DeVry welcomes the opportunity to explain the concerns ****************** has about the fees on her account. Included for reference are page 230 and 232 of DeVrys 2021-2022 catalog that was in effect at the time of ******************** enrollment that outline fees (Attachment 1).Page 230 states:

Learning Management
New and readmitted students are subject to a one-time per enrollment Learning Management System (***) access fee of $400. The *** is a virtual classroom environment designed to elevate the DeVry learning experience. Whether courses are taken online or onsite, students can easily access course materials, complete assignments and collaborate with faculty and classmates. If a student withdraws from all courses during the session in which the *** fee was assessed, the *** fee will be refunded. In such cases, the *** fee will be assessed in the next session in which the student registers.

****************** was charged the $400 *** fee on September 3, 2021 and August 31, 2022. The fee is charged per program enrollment. ****************** was charged the fee the second time after completing the Medical Billing and Coding Undergraduate Certificate program and enrolling in the **** program. Additionally, page 232 of the academic catalog describes the ******* Services fee as:

A nonrefundable charge of $40 per session is assessed to cover expenses such as those associated with computer hardware and software upgrades; library enhancements;use of and enhancements to labs, printers, mobile applications, student portal and email services; student activities and services; and graduation.

The ******* Services charge posted to ******************** account as $40 ******* Service Charge July 2017. The 2017 is at the end of the description because DeVry updated the fee in 2017, so this distinguishes it from the prior charge.

Regarding ******************** credit balance from the November 2022 session, DeVry found no delays in issuing her the credit balance. ******************** Federal Pell ***** and Federal Direct Loans disbursed on November 4, 2022 and ****************** was issued a $786.20 credit balance on November 9, 2022. Federal regulations require institutions to issue credit balances resulting from Federal Aid within 14 days. ****************** received her credit balance within 5 days.

As mentioned in DeVrys November 8,2022 response, the $600.20 credit ****************** received would be deducted from the credit balance created from her November 2022 session financial aid,instead of repaying the funds. The combination of the $600.20 and $786.20 credit balances that ****************** received totals $1,386.40, which is the amount she anticipated to receive for the session. Included for reference is ******************* ledge reflecting the two credit balances (Attachment 2).

On October 26, 2022, a DeVry manager spoke to ****************** at her request. The manager attempted to explain the $600.20 charge and the resolution. ******************** husband then took over the call and began being disrespectful to both ****************** and DeVry. DeVrys manager advised that the tone needed to remain respectful or the call would be disconnected. ******************** husband continued to be combative, so DeVry ended the call. DeVry was unable to locate any instance of ****************** being provided incorrect information to by DeVry.

If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************

Sincerely,

***************************
Office of Ombudsman
P: ************
E: ***************************************
Initial Complaint
Date:09/29/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have reached out to DEVRY UNIVERSITY **** They have failed to provide proof of validation regarding a debt that does not belong to me. They have furnished this alleged debt on my consumer report and have failed to validate the alleged claim pursuant to Sec. 809(b)of the Fair Debt Collection Practices Act and according 609(a)(1)(A), you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. I demand this item be removed from my credit report immediately. DEVRY UNIVERSITY *** you are furnishing inaccurate and incorrect information to the consumer reporting agencies.The reporting of such inaccurate information has caused severe damage to my character, my reputation, my general mode of living and my ability to obtain credit for personal and house purposes.You and your inaccurate reporting have damaged my livelihood.15 U.S. Code 1681s2 - Responsibilities of furnishers of information to consumer reporting agencies (a)Duty of furnishers of information to provide accurate information 1) Prohibition (A)Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.Duty: a moral or legal obligation; a responsibility Accurate: correct in all details; exact.Prohibition: a law or regulation forbidding something As Defined by The *** Even if you didn't receive a Form 1099-C, you must report canceled debt as gross income on your tax return.The *** Clearly defines a charge off as Gross or Ordinary income, ***OME DOES NOT GET REPORTED ON THE CONSUMER REPORT which in fact makes your reporting of this account inaccurate!Account Number: ************
Business Response
Date: 10/13/2022
October 13, 2022

Better Business Bureau
330 ************,Suite 3120
*******, ** 60611

Re: ***********************
Case ID: 18140692

Dear Sir or Madam,

This letter is in response to the September 29, 2022 complaint Mr. *********************** submitted to the Better Business Bureau (BBB). DeVry University (DeVry) understands **************** concerns to be that DeVry failed to provide proof of debt and reported the debt on his consumer report. He is seeking that DeVry address the questions attached to his BBB complaint (Attachment 1). Please note that DeVry received **************** request for information via **** on September 26, 2022.

During **************** enrollment, he received two $600.00 Federal ******* (*******) Loans that applied to his student account in two, equal disbursements. Below is a chart of the disbursements and included for reference is his student account ledger (Attachment 2).

Disbursement Date Amount
February 22, 2011 $300.00
March 16, 2011 $300.00
May 20, 2015 $300.00
May 20, 2015 $300.00

University ********** Services, LLC (UAS) is DeVrys loan servicer for ******* loans. Both of **************** ******* Loans were in default due to no payment and were reported to the credit bureaus as such. Currently,UAS is only servicing one of the ******* Loans as the other loan was assigned back to the ********** of ********** Upon receipt of **************** request for information, DeVry identified that the wrong ******* Loan was assigned to the ********** of ********* and DeVry has since corrected the error. Please note that this did not have an adverse impact on ************** because both loans were in default. As requested by **************, included with this response are the answers to **************** questions (Attachment 3). Also included is **************** ******* Loan Master Promissory Note (MPN) outlining the Terms and Conditions of the loans, which include repayment and authorizations (Attachment 4). ************** may obtain all notices and statements that were issued to him by accessing https://******************/.

If you should require further information regarding this matter, please feel free to reach out to ***********************************

Sincerely,

*********************
Office of Ombudsman
P: **************
**********************************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

DeVry University is NOT a BBB Accredited Business.