Complaints

This profile includes complaints for O'Flaherty Law's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  O'Flaherty Law

  1515 Legacy Circle Ste. 1 Naperville, IL 60563

  
• 

  O'Flaherty Law

  16557 Oak Park Ave Ste B Tinley Park, IL 60477-1752

  
• 

  O'Flaherty Law

  1121 E Main St Suite 124B Saint Charles, IL 60174-2205

  
• 

  O'Flaherty Law

  200 W. Higgins Rd Schaumburg, IL 60195

  
• 

  O'Flaherty Law

  6785 Weaver Road Rockford, IL 61114

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible experience. They just ran up the billable hours while not fulfilling my requests. They sent important information via an old email address which I had told them month prior I did not want then to use. Then they withdrew from the case because I failed to respond. Do not waste your time and definitely not your money dealing with these crooks. I plan to file a complaint with the ****************

  

  Business Response

  Date: 06/20/2024

  Thank you for bringing your concerns to our attention. We take all feedback seriously and are committed to addressing any issues our clients may encounter.

  At our firm, we strive to provide the highest level of service and support to our clients. Our goal is to effectively and efficiently represent our clients interests, and we regret to hear that you felt your experience did not meet your expectations.

  Regarding the use of an outdated email address, we sincerely apologize for any inconvenience this may have caused. We were operating on the information we had and we rely on accurate contact information to ensure effective communication. If there was a miscommunication regarding the preferred email address, we would like to review our records and understand how this oversight occurred to prevent similar issues in the future.

  We understand your frustration about the billable hours. Our firm follows standard procedures to keep clients informed of the progress and associated costs of their cases. We make every effort to work efficiently while maintaining the quality of our services.

  Our decision to withdraw from your case was not made lightly. It was a necessary step due to non-payment, as stipulated in our engagement agreement. We regret that it came to this, but we must adhere to our policies to continue providing services to all our clients.

  We genuinely regret any distress this situation has caused you. If you would like to discuss this matter further, we are open to a conversation to address any remaining concerns.

  Sincerely,

  O'Flaherty Law Team

  Customer Answer

  Date: 06/25/2024

   
  Complaint: 21781116
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 07/11/2024

  Thank you for your response. We understand that our previous reply did not fully address your concerns. While we strive to resolve issues to the satisfaction of all parties involved, we must also adhere to our firm's policies and procedures.

  We regret that your experience with our firm did not meet your expectations. Regarding our decision to withdraw from your case, it was made in accordance with our engagement agreement due to non-payment. This policy ensures we can continue to serve all our clients effectively.

  We appreciate your feedback and have taken it into consideration. Unfortunately, at this point, we believe we have addressed the matter to the best of our ability and will not be able to offer further resolution.

  Sincerely,

  O'Flaherty Law

• Initial Complaint

  Date:01/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Name is *****************************. I was seeking an Attorney from OFlaherty Law, I have a retainer of 2,500$ to help me get my visitation for my son, my attorney showed up, 2 times. **** saying he WASNT gonna charge me for the calls and did. I was talking to 4 different attorneys, one was fired. They never got back to me. Now I keep receiving mail and emails from that that I owed *****. Now its *******. I have tried to speak my mind, as well as my wife and I am not happy that I hired them to help me do a job and they barely did a thing. Im not happy with that law firm. I practically was ProSe in the court. Doing majority of it on my own, my attorney didnt even call before the court date to discuss anything. They were.

  

  Business Response

  Date: 01/24/2024

  We are truly sorry you had a negative experience with our firm. It is important to us that each of our clients feels as if they have been treated fairly and that their representation exceeds their expectations. There are many factors that can affect the outcome of a case, especially if it requires litigation. If you can provide additional feedback about the negative and positive aspects of your interactions with OFlaherty Law, we will do our utmost to improve upon these in the future. Feedback can be sent to **************************************.

  Customer Answer

  Date: 01/24/2024

   
  Complaint: 21106956
  
  I am rejecting this response because:
  The issues I have explained were not acknowledged and a restitution wasnt offered for the inappropriate handling of the case.
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 02/12/2024

  Thank you for taking the time to share your concerns with us. We at O'Flaherty Law deeply regret to hear about your dissatisfaction with the services you received. Our firm is committed to providing the highest quality legal support to our clients, and it is disheartening to learn that your experience did not meet the standards we strive to uphold.
  
  We understand that legal matters involving family, especially those pertaining to visitation rights, are incredibly sensitive and important to our clients. These cases can indeed be complex and the outcomes difficult to predict, which is why we aim to navigate these matters with the utmost care and professionalism. We sincerely apologize if the communication and service provided fell short of your expectations and our own high standards.

   

• Initial Complaint

  Date:10/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw an advertisement by O'Flaherty Law that **************** were experts in HOA disputes. OFlaherty publishes blogs on HOA questions and advises anyone reaching out to reach out to ********************************* My husband ************************* (63 years old) and I talked with Attorney ********************* regarding our situation at *** **************************** *******, **. ****** told ** he assigned our case to Attorney ***************** because **** was knowledgeable about tree disputes among neighbors and currently was working on a tree dispute case. Attorney ***************************** also billed on this case. I never met nor spoke with *****************************. Bona Doci began billing on our case on 2/24/2023. Much of Doci, ******, and Purchas billing of $6,000 on the case is in .10 and .20 per hour (6- and 12-minute) segments. We paid $2,500 on 2/24/23; $2,000 on 4/7/23, and$1,500 on 5/9/23, totaling $6,000.We paid $6,000 to OFlaherty lawyers to work on our case in 6-minute and 12-minute segments over five months. And the three lawyers did not even know the law about maintaining trees in an HOA.We exchanged 31 messages with Attorney ********* via ********************** system. The attached Clio messages show Doci not knowing what was going on in the case, and at one point she sent work to us a week late and completely off subject. We talked via phone 2 or 3 times, possibly. We never met her in person. **** sent a demand letter to our neighbors counsel asking the neighbor to trim the tree and pay for car damage. The law is that the Association maintains the tree. **** included a paragraph that she told me she didnt understand; yet, she signed the demand letter.**** quit work on 7/7/23. We sent a request to speak on 7/26/23, and Docis out-of-office message read she would respond after 8/14/2023. Doci never responded. **** and ****** did not respond to our 9/28/2023 letter sending a request for a refund.Could you help us get a refund of $6,000? .

  

  Business Response

  Date: 11/06/2023

  ****************************** account of her experience is unfortunate. While I can confirm she was a client and did receive the services she is indicating below, I cannot go into detail due to the nature of attorney client privilege. ****************************** matter was wide ranging and inconsistent. It was also a bit of a moving target, as she informed us that the status of the case was one thing and when asked to demonstrate the same, was unable to. She also spent multiple correspondences and calls requesting and receiving advise on matters we advised her not to pursue. 
  
  Nonetheless, our billing was done in accordance with her retainer agreement. Attorney ****** was assigned to the file as a junior attorney to assist Attorney Doci on the file.Long story short on this matter, ************************** has a dispute with a neighbor and did not want to involve her HOA. So we followed her instructions to work around that restriction. 
  
  Additionally, our office has an established policy that all billing disputes need to be issued within 14 days of the issuance of the invoice. It is included in our retainer and on each monthly statement. The last invoicing period was in July for this file.September is well over 14 days away from July. She is not *********** a refund as the services rendered were appropriate and in accordance with our written contract.

  Customer Answer

  Date: 11/14/2023

  Complaint: ********
  
  I am rejecting this response because: 

  November 14, 2023

  To Whom It May ******************************** class="elementToProof" style="color: rgb(24, 50, 71); font-size: 14px; font-family: Calibri, arial, sans-serif;">
  

  We received today a message from BBB that we did not respond in time to our Complaint No ********. Here is our response and request to reopen our case, Complaint ID ********.
  

  Please email if more information is needed.

  
  

  OFlahertys response to our BBB complaint is factually incorrect.

  ************ response, however, continues our client experience of OFlaherty lawyers lack of competence and diligence in our matter, as defined in the ******** Supreme Courts VIII Rules of Professional Conduct of 2010, and The American Bar Associations Model Rules Professional Conduct.

  
  

  We asked via email to discuss OFlahertys fees and work product on July 26, 2023, nine days after receiving OFlahertys final invoice.
  This date is well within OFlaherty Law Firms 14-day cutoff for questioning fees, contrary to OFlahertys BBB response to our complaint.  (See attached our 7/26/2023 email).

  The OFlaherty BBB response states we requested a discussion in September, which would be two months after our email was received by OFlaherty Law.  Actually, we wrote a second letter on Oct 5.

  ************ response to our BBB complaint continues O'Flaherty lawyer's practice of citing incorrect facts during their management of our case. This is part of our complaint to the BBB.

  
  

  OFlaherty Laws website includes 21 different webpages advertising its lawyers expertise in HOA law for cities, towns, and even our neighborhood, ******* Park in addition to blogs explaining HOA law. 

  (See attached.) We believe, in our case, OFlahertys online advertising of its lawyers HOA law expertise violates the FTCs truth-in-advertising laws. 

  We read five of ************ 21 webpages, wherein the firm inserts a rotating message about its lawyers' expertise in HOA law, with simply a change in the name of the neighborhood, city, county, or state.

  The five pages that applied to our situation were: ******* Park HOA expert lawyers; ******* HOA expert lawyers; ******** Preliminary Injunctions and Temporary Restraining Orders Explained; ******** Orders of PRotection Explained; and ******** Restraing Order Law Changes For 2023.
  
  

  Obviously the 21 pages of advertising ************ legal prowess in ** HOA law and handling Injunctive order and Orders of Protection were materially important to our decision to retain OFlaherty Law.

  
  

  After reading OFlahertys website advertising, we retained OFlaherty Law to help us with our Stalking/No Contact Order against our next-door neighbor due to the neighbors tree encroachment, and car damage issues (which are estimated at $1,095), and months of harassing emails from our neighbor, HOA board president and HOA secretary.  (see attached). 

  So far the neighbor's encroaching tree, that hits our roof, window and gutters, has cost our HOA association: 6 roofing decks replacement ($6,470); mold mitigation (estimated at $3,200) and interior restoration (estimated at $1,800).  Total, if no further mold mitigation is needed: $11,470.00

  
  

  Our retainer and all invoices from OFlaherty state our matter was Petition for Injunctive Relief. 

  The invoices show OFlaherty lawyers overwhelmingly billed work on the case in 6- and 12-minute increments, i.e., .10 and .20 hours. 

  We maintain a lawyer cant understand a case if the lawyer looks at texts for **** hours or **** every other day or every few days. 

  We maintain O'Flaherty lawyers Dorrich, Doci, Purcha, and MHH(whoever this person is) did not show any knowledge in our case of how to organize the evidence.

   (See ** Supreme Court Article VIII. ******** Rules of Professional Conduct of 2010: Rule 1.1 Competence and Rule 1.3 Diligence; and  Rule 1.1 Competence and Rule 1.3 Diligence.

  
  

  Our assigned OFlaherty lawyer, ***********************, advised us from 2/24/23 to 6/5/2023 that helping us with our 8/23/2023 No Contact Order hearing against our next-door neighbor was "outside of her scope of practice." 

  Then, after more than three months of billing us thousands of dollars, Doci on 6/6/2023 found an OFlaherty colleague who could advise us about our No Contact hearing scheduled for August 23, 2023. 

  We would like ********** to explain why ****** was not consulted in Feb 2023, when we retained O'Flaherty Law. 

  Doci, *******, and ****** could have "found" ********** Attorney ************************* to advise us and told us the applicable ** laws for HOA tree encroachment issues in one meeting. 

  Finally, we were billed $45.00 for a partner review of our file on 6/21/2023 by MMH. Who is this person? We were never introduced to ***. He did not provide services to us.

  
  

  2)  O'Flaherty lawyer ***********************, supervised by ***************************** and MHH, organized and worked our case almost exclusively by texts. 

  Attached are thirty-one 8 by 11 pages of texts to/from our assigned OFlaherty lawyer advising us on our case.

  There was one introductory phone call with *******, who referred us to Doci because she knew HOA law regarding tree encroachment and was currently working on a tree dispute case and 2-3 short calls with Doci when we insisted on calls due to misunderstandings in the texting.

  ************ texts show our attorneys misunderstanding of the messages, which required more billing time to get clarification; texts that were a week late from lawyers promised date of delivery; and texts with Doci's musings that are insulting and defy common sense.  

  Our assigned OFlaherty attorney never asked us to send a timeline of the 12 months of harassing from our neighbor and HOA president and secretary,. 

  
  

  3) Our assigned OFlaherty lawyers did not know ** law regarding HOA maintenance of a tree in one unit owners yard that encroaches on the next-door neighbors patio and roof.  We paid $6,000 to lawyers who were not experts in HOA law, as O'Flaherty Law advertised.

  The result was that *********************** sent a demand letter to our neighbors counsel that asks for the tree to be trimmed, our car damage to be paid, and includes a nonsensical paragraph that even Doci stated, to us, she even didnt understand. 

  Why would a professional send a letter that the writer did not understand? This practice shows a lack of diligence, competence, and a lack of respect for us, the paying clients.

  This embarrassing demand letter was written while we were attending one of our fathers burial in *******, following our father's 13 months in hospice, during the week of April *****, 2023.
  My uncle was ill, then in hospice, and died on June 14, 2023. We were further impaired cognitively by withstanding 12 months of harassing emails from neighbors we don't even know, and by ************ handling of our case. 

  Yet, the texts show Attorney **** was emailing us to refill our retainer. We were prompt payers.
  We believe ********** misuse of us was not only unfortunate but did not meet the standards of ABA professional conduct. (See ABA Model Rule of Professional Conduct ****). 
  
  

  Finally, we were abandoned by the O'Flaherty lawyers, without being given a referral to a lawyer who could competently handle our case.
  O'Flaherty lawyers did not respond to our July 26 email (attached) or our October 2023 inquiry.

  
  We believe our OFlaherty lawyers did not meet the minimum standards set out in:  

  The ** Supreme Court Article VIII. ******** Rules of Professional Conduct of 2010: 

                 Rule 1.1 Competence 

                 Rule 1.3 Diligence 

                 Rule 1.4 Communication 

                 Rule 1.5 Fees 

  The American Bar Associations Model Rules of Professional Conduct:  

                 Rule 1.1 Competence 

                 Rule 1.3 Diligence 

                 Rule 1.4 Communications 

                 Rule 1.5 Fees 

                 Rule **** Diminished Capacity - we are pretty clear that O'Flaherty Law recognized that our texts were not clear and show Doci's recognition of two deaths in our family, on March 11 and June 14, 2023. Yet, O'Flaherty lawyers kept billing and sending us requests to refill our retainers which we did because we are prompt payers; and sending out a demand letter that showed O'Flaherty lawyers lack of knowledge of ** law regarding who maintains a tree that encroaches and damages a neighbor's property. 

  
  **************************************************;  

  

  Business Response

  Date: 11/28/2023

  Regarding any information or specific pages on our website, see the following disclaimer clearly marked at the bottom of the site reproduced here for convenience:
  
  "This content is designed for general informational use only. The information presented should not be construed to be legal advice nor the formation of a lawyer/client relationship. Past results and testimonials are not a guarantee, warranty, or prediction of the outcome of your case, and should not be construed as such. Any result in a single case is not meant to create an expectation of similar results in future matters because each case involves many different factors, therefore, results will differ on a case-by-case basis. By providing certain contact information herein, you are expressly authorizing the recipient of this message to contact you via the methods of communication provided."

  Also, see our previous response regarding this case referenced in this complaint:
  
  ****************************** account of her experience is unfortunate. While I can confirm she was a client and did receive the services she is indicating below, I cannot go into detail due to the nature of attorney client privilege.****************************** matter was wide ranging and inconsistent. It was also a bit of a moving target, as she informed us that the status of the case was one thing and when asked to demonstrate the same, was unable to. She also spent multiple correspondences and calls requesting and receiving advise on matters we advised her not to pursue. 
  
  Nonetheless, our billing was done in accordance with her retainer agreement. Attorney ****** was assigned to the file as a junior attorney to assist Attorney Doci on the file. Long story short on this matter, ************************* has a dispute with a neighbor and did not want to involve her HOA.So we followed her instructions to work around that restriction. 

  Customer Answer

  Date: 12/05/2023

   
  Complaint: 20747904
  
  I am rejecting this response because: Please see below

  12/4/2023
  To Whom It May ***************** reject OFlaherty Laws 2nd response in our ongoing string of communication regarding our complaint to the BBB about our experience with OFlaherty Law Group.
  
  We request the $6,000 we paid this firm be refunded immediately.
  
  This is our second response to OFlaherty Law Groups responses to our original complaint to the BBB.
  
  This OFlaherty response contains the same pattern of communication we experienced during our four months as OFlahertys clients: it repeats factual errors seen in the previous responses, and veers off into a rote and off-topic comment about relying on legal advice on their website; it drops the factually incorrect statements OFlaherty claimed in its previous response; and it again ignores our main complaint that OFlaherty lawyers didnt know applicable *** law as to who should trim a tree that overhangs a neighbors yard and the ***s roof (a common element).
  
  We cited OFlahertys website advertising because we believe OFlaherty lawyers did not deliver to us anything close to the firm advertised on its webpages: client-focused service at a cost-effective rate, using every resource at our disposal to ensure fair,equitable treatment and fight for your rights against discrimination,illegality, or a breach of fiduciary duty, nor what is stated in the ********************** and American Bar professional standards of conduct.
  
  DOES OFLAHERTY LAWYERS WORK ON OUR CASE SUPPORT THEIR WEBSITE ADVERTISING CLAIMS OF EXPERTISE IN *** LAW?
  
  OFlahertys 22-plus webpages (see below) that repeat nearly word for word OFlahertys claim that its lawyers have expertise in *** law, with the major change being the name of the city,suburb, county, state and of the ******* Park, ******* neighborhood.
  
  Why ************* Financial demographics?Number of ***s?
  
  Our point is that we believe OFlahertys SEO ranking is boosted by this type of blast advertising. This means the OFlaherty Laws advertisements rise to the top of the search results list because of the repetition of words commonly used by prospective clients seeking legal counsel.
  
  Unfortunately, we were hooked by OFlahertys advertising while we searched for a lawyer in an ongoing *** situation that has now blossomed into fraudulent accounting and filing of annual meeting minutes, negligence by *** board members in protecting common elements, safety issues, and mobbing led by the *** president. ************ is a review of some of the 22-plus webpages that form part of OFlahertys *** marketing claims:  
  
  ******* *************************** Attorneys - O'Flaherty Law (oflaherty-law.com)
  Our ******* *************************** attorneys and ******* Park condominium lawyers will ensure your association rights are upheld. We will use every resource at our disposal to ensure fair,equitable treatment and fight for your rights against discrimination,illegality, or a breach of fiduciary duty.
  [Also, try typing ******* Park in the OFlaherty Law Groups website search:
  Search Results (oflaherty-law.com)
  The result is more than 50 webpages advertising the OFlaherty lawyers expertise IN ******* PARK, ******* (for the neighborhoods population of ****** residents) for more than 50 different legal issue, including civil defense, trust litigation, guardianship litigation,estate tax, and on and on.]
  
  ******* ********************** Attorneys - O'Flaherty Law (oflaherty-law.com)
  Our ******* homeowners association attorneys provide client-focused service at a cost-effective rate. Our experienced condominium owners association lawyers have the skill and experience to put you in the best position to succeed in your *** or COA case.
  
  Sangamon County ********************** & ***************** Attorneys - O'Flaherty Law (oflaherty-law.com)
  Our Sangamon County ********************** attorneys and condominium lawyers will ensure your association rights are upheld. We will use every resource at our disposal to ensure fair, equitable treatment and fight for your rights against discrimination, illegality, or a breach of fiduciary duty.
  
  Peoria County ********************** Attorneys - O'Flaherty Law (oflaherty-law.com)
  Our Peoria County ********************** attorneys and Peoria County condominium lawyers ensure that your association rights are upheld in your *** and ****************** We strive to ensure fair, equitable treatment and fight for your rights against discrimination,illegality, or a breach of fiduciary duty by using every resource at our disposal.
  
  ********** ********************** Attorneys - O'Flaherty Law (oflaherty-law.com)
  Our ********** ********************** attorneys and condominium lawyers will ensure your association rights are upheld. We will use every resource at our disposal to ensure fair, equitable treatment and fight for your rights against discrimination, illegality, or a breach of fiduciary duty.
  
  Scott County ********************** Attorneys - O'Flaherty Law (oflaherty-law.com)
  Our Scott ****************************** attorneys and condominium lawyers ensure your association is run properly according to the law. We will use every resource at our disposal to ensure fair, equitable treatment and fight for your rights against discrimination,illegality, or a breach of fiduciary duty.
  The following webpages list a new city, county,or sate and the same material content as the above websites:
  
  ********** ********************** Attorneys - O'Flaherty Law (oflaherty-law.com)
  Our ********** *********************** attorneys and condominium lawyers ensure your association is run properly according to the law. We will use every resource at our disposal to ensure fair, equitable treatment and fight for your rights against discrimination,illegality, or a breach of fiduciary duty.
  
  **** ********************** Attorneys - O'Flaherty Law (oflaherty-law.com)
  When your ********************** or *********************** rights are violated in ****, our **** *** lawyers ensure you receive the protections you deserve.
  
  ******** ********************** Attorneys - O'Flaherty Law (oflaherty-law.com)
  Our ******** ********************** attorneys and condominium lawyers will ensure your association rights are upheld. We will use every resource at our disposal to ensure fair, equitable treatment and fight for your rights against discrimination, illegality, or a breach of fiduciary duty.
  
  Winnebago County ********************** & ***************** Attorneys - O'Flaherty Law (oflaherty-law.com)
  
  ************* ********************** Attorneys - O'Flaherty Law (oflaherty-law.com)
  
  ********* ********************** Attorneys - O'Flaherty Law (oflaherty-law.com)
  
  DuPage ********************** Attorneys - O'Flaherty Law (oflaherty-law.com)
  
  Rock Island County ********************** & ***************** Attorneys County -O'Flaherty Law (oflaherty-law.com)
  
  *********** ********************** & ***************** Attorneys - O'Flaherty Law (oflaherty-law.com)
  
  ******** ********************** Attorneys - O'Flaherty Law (oflaherty-law.com)
  
  ******* ********************** Attorneys - O'Flaherty Law (oflaherty-law.com)
  
  Champaign County ********************** Law Attorneys - O'Flaherty Law (oflaherty-law.com)
  
  ********** ********************* Attorneys - O'Flaherty Law (oflaherty-law.com)
  
  Polk County ********************* Attorneys - O'Flaherty Law (oflaherty-law.com)
  
  Bettendorf ********************** Attorneys - O'Flaherty Law (oflaherty-law.com)
  
  ********* ********************** Attorneys - O'Flaherty Law (oflaherty-law.com)
  (Each of the above web pages shows a picture of a gentlemen. We believe OFlahertys online advertising infers this gentleman is Mr. ***********************
  

  We called the telephone number *************) listed on OFlahertys website after OFlaherty lawyers did not reply to our 7/26/2023 request to discuss the end product for which we paid $6,000. We were told we could not be transferred to Mr. *********************** that his number wasnt public, and that he could not be reached by email.
  
  The OFlaherty Law employee who answered the above telephone number told us email sent to the email listed on each of its webpage, *********************************,is delivered to EVERY OFlaherty lawyers email box. If true, we would be broadcasting our personal information to all OFlaherty lawyers which we believe would compromise our right to attorney-client privilege.
  
  We cannot even be heard in a professionally responsible manner by OFlaherty Law Group.
  --
  
  WHY DID WE RECEIVE SUCH SUBPAR SERVICE IN GATHERING EVIDENCE, CONCEPTUAZING AND MAKING A PLAN OF ACTION FOR OUR CASE?
  
  We believe OFlahertys practice of communicating with us almost solely through 31 separate 8 by 11 pages of texts, led to misunderstandings and the obvious lack of a clear timeline of events.
  In hindsight, it would seem obvious that OFlaherty lawyers would ask us to gather all evidence (photos,emails, etc.) from our 10 months of requests to our *** board and neighbor, and to create a timeline of the events.
  
  As we stated in our previous responses, OFlaherty lawyers overwhelmingly worked our case in 0.10/hour (6 minutes) or 0.20/hours (12 minutes) spurts.
  No wonder they could not follow or conceptualize our case.
  
  Between Feb 27 and July 26, 2023, the time of our engagement with OFlaherty lawyers, we had two immediate senior family members die, after having spent time in hospice. In retrospect, it seems case work should be halted when a client is too emotionally compromised to think rationally. But we had never retained a lawyer except for estate matters, and we didnt have a sense of the statute of limitations or legal options.

  
  WHY DIDNT OFLAHERTY LAWYERS KNOW THE APPLICABLE LAW OR RESEARCH IT BEFORE WRITING A DEMAND LETTER?
  
  In the end, our assigned OFlaherty lawyers did not know ** law as to who (tree owner, neighbor whose property is negatively affected, or ***) is responsible for trimming a tree.
  
  Neither did the senior partner overseeing our case, *****************************.
  
  Whether there was group think, a lack of interest, an inability by overconfident lawyers to consider they might have to research the ** law, or their inability to grasp what was needed in our case due to working it in 6-minutes or 12-minutes segments,something happened that we believe led to OFlaherty lawyers not meeting the minimum professional standards set out in the ** Supreme Courts Professional Standards of Conduct and the American Bar Associations Model Rule of Professional Conduct.
  
  The ** Supreme Court Article VIII. ******** Rules of Professional Conduct of 2010: 
                Rule 1.1 Competence 
                Rule 1.3 Diligence 
                Rule 1.4 Communication 
                Rule 1.5 Fees 
  
  The American Bar Associations Model Rules of Professional Conduct:  
                Rule 1.1 Competence 
                Rule 1.3 Diligence 
                Rule 1.4 Communications 
                Rule 1.5 Fees 
                Rule **** Diminished Capacity - we are pretty clear that O'Flaherty Law recognized that our texts, which again stretched across 31 letter-sized pages,were not clear and show Doci's recognition of two deaths in our family, on March 11 and June 14, 2023. Yet, O'Flaherty lawyers kept billing and sending us requests to refill our retainers.
  
  Finally, OFlaherty has not dropped from its BBB responses the inaccurate claim that we didn't reach out in time to request discussion of our billed fees but continues to repeat the following inaccurate statement in both of their responses.

  (Clients, sic)s matter was wide ranging and inconsistent. It was also a bit of a moving target, as she informed us that the status of the case was one thing and when asked to demonstrate the same, was unable to. She also spent multiple correspondences and calls requesting and receiving advise on matters we advised her not to pursue.
  

  The statement above just isnt true.
  

  Since OFlaherty lawyers have now responded twice to our BBB complaint with this statement, we would like OFlaherty to prove this statement via evidence from our 31 pages of texts with them. If there is no evidence supporting this statement, quit repeating it.

  We do not want to again hear the attorney-client privilege excuse: While I can confirm she was a client and did receive the services she is indicating below, I cannot go into detail due to the nature of attorney client privilege.

  *********************************************************
  

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June ********************************************************************************************************* direction. Spoke to numerous lawyers and they have different opinions which provided no resolution I spent half of my salary and depleted my savings with no outcome. Very dissatisfied

  

  Business Response

  Date: 10/03/2023

  We're sorry your experience with our firm failed to exceed your expectations. Law can be complex, and we try to provide the best experience possible for our clients. If you could reach out to us directly at *************************************, we loved discuss the specifics of your complaint further.

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this firm to represent me in a case. Multiple facts and letters between me and the other party and their attorney were provided. The attorney wrote a poorly written letter. I approved this based on thinking they knew what they were doing and that maybe this was enough as they took a long time to do this and I was anxious to get this out as they were aware but waited to get it to me late. This situation has caused me great stress and financial loss already. Afterwards a respond from the other attorney was given. Based on the response the first letter was clearly lacking however I decided to work them and instructed them to write another letter. They said it would be sent out the following week and required an additional retainer. On Friday of the following week I contacted them through their portal with no response in the portal on the letter that should have been sent. I waited till 1pm for a response the following Monday before I asked for my retainer back. I think they are really trying to stretch things and additionally taking on to much work that their firm can handle. They clearly also don't seem to know this law very well. The attorney thinks it is an internal issue that job was not provided in the agreed time. Unfortunately attorney's have a lot more leeway for abuse compared to most professions. I am being further harmed and my problem is continuing now and I have to start all over because of these people who wasted my time and money.

  

  Business Response

  Date: 09/13/2023

  Hello. We're sorry to hear that *****' experience with our firm was not up to his expectations. He can contact us a ************************************* to discuss the details of his complaint further and we can see if we can provide any further assistance.

  Customer Answer

  Date: 09/14/2023

   
  Complaint: 20592668
  
  I am rejecting this response because:
  
  The business was emailed but does not respond. I stated I want my money back due to their unprofessional representation and harm done to be from that.

  Sincerely,
  
  *******************************

  

  Business Response

  Date: 10/03/2023

  We have been in contact with ***** and discussed his complaint with our firm and addressed it reasonably.

  Customer Answer

  Date: 10/05/2023

   
  Complaint: 20592668
  
  I am rejecting this response because:

  This has not been reasonably resolved as a complete lack of professional services was provided in my opinion.

  Furthermore they disadvantaged my position. The first letter failed to included pertinent information which was given to the attorney. After receiving the response from the other attorney this was very clear to me. However I decided to proceed with them and given more direction for second letter to avoid this being dragged out and looking for a new attorney.
  *************** replied a letter would be sent out by the end of the following week. The following Friday early afternoon I had still not received a copy of the letter and sent a message as timely response was needed. No one responded to this. Monday afternoon I still did not receive a response at which point I terminated *************** as the continued unprofessional care in the matter could not go on. 
  I requested my money back and was not given it. *************** tried to charge me for looking at a message regarding the second letter and not even giving me a response. Their billing practices are very suspected. I received a partial refund. I feel very abused here. *************** is very arrogant and thinks its an internal error that a timely respond. I guess the real answer would get him in trouble though so has to hide behind this. In my opinion this firm lacks any level of professionalism. Based on my experience and other online reviews this does not seem like an isolated incident. I strongly caution working with them.  See attached email response regarding the failure to send a timely response from ***************. These people have no shame.
  

  I am owed my money back so I can have a capable attorney take care of this properly.
  
  Sincerely,
  
  *******************************
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 10/23/2023

  O'Flaherty Law has worked with ***** to resolve his complaint within reasonable expectations. While we strive to exceed all our client's expectations, certain legal matters can be complex and no legal outcome is guaranteed. We're sorry that ***** feels his complaints have not been fully addressed, but there is nothing more we can do.

  Customer Answer

  Date: 10/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired ********************* of this law firm on 8/11/22 to handle a resignation of trustee and appointment of a new trustee for my parents trust. I gave him a $2000 retainer, and was told that this would be enough to cover the matter. **************** apparently was to busy to handle the matter and assigned it to another attorney at the beginning of October. I became concerned that it appeared that there was no progress on my case at the beginning of November, yet my retainer had shrunk to $1200. I finally spoke to **************** after numerous calls to the firm. He assured me that the $1200 left of the retainer would be enough to resolve the matter. He also told me that the matter should be resolved by Thanksgiving. After conversing with the attorney assigned to the case, she said she would do her best to resolve the matter by Thanksgiving, but said it would probably be shortly thereafter. Towards the end of December, I started receiving bills, because the retainer had been depleted. Currently, the retainer is over by $900, with no end in sight. I tried contacting **************** numerous times, and he ignored my requests to speak with him over the phone, or respond to my emails. I contacted the firm on 1/26/23 and left a message with the person who answered the phone, demanding that I be provided with a concrete date and total of the bill due by the close of business on 1/27/23....my demand went ignored. I then called the firm again on 1/27/23 and demanded to speak to someone in charge. I was told no, then hung up on. I called back no less than 50 times and was hung up on every time. Apparently they have caller ID. I also must mention that over the past two weeks, I have been asking to speak to the owner, ******************************* and requesting his email address. I have also been told no on this as well. I then wrote an email on 1/27/23, advising ********************* that the firms services are no longer needed. I work in the legal services field, and this matter should've been resolved by 10/31 on budg

  

  Business Response

  Date: 02/20/2023

  Thank you for bringing this to our attention. We are going to investigate this matter further to determine the validity of the individual's claims. If the claims hold merit we will address them appropriately. Proving exceptional customer service is an integral part of our business.

  Customer Answer

  Date: 02/23/2023

   
  Complaint: 18942816
  
  I am rejecting this response because: The business did not complete the task they were hired to do. I was also being double billed. The attorneys refused to speak to me or update me on progress. They also never showed any proof that any work was done. They only sent me bills. This matter should have been resolved by the very latest, October 31st, I hired them August 11th. The attorney I hired dropped the ball, and then assigned it to another attorney the first week of October. I was then told the first week of November, that their was enough money($1200) left on the retainer to resolve the matter, and that it would be resolved by Thanksgiving. That turned out not to be true. By the end of January, they still didn't have the matter resolved, and went $1000 over the $2000 retainer I had given them. I want a refund. The firm's response is inadequate and unprofessional.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 02/24/2023

  Response from O'Flaherty Law:
  
  "****************************** complaint is **** with inaccuracies. While I (the primary attorney handling ****************************** case) would revel in the opportunity to formally dissuade him of those misconceptions, I am bound by the attorney-client privilege and cannot discuss details of his matter. 
  
  To respond to the allegations levied in the context I am allowed to. ************************** was never provided a flat-rate or set cost on his matter. He originally hired my office to review the Trust documents and advise as to what his options were in replacing the Trustee. That was accomplished with considerable funds left over. He then requested that we endeavor to effectuate that transfer to a new trustee. 
  
  We began that process.Unfortunately, other parties that were concerned in this matter were difficult to reach and unresponsive. That caused the matter to take longer than anticipated. These delays were communicated to him on several occasions as well as the reasoning for the delays. 
  
  ************************** then defaulted on the terms of our arrangements. Which prevented my office from continuing in representing him moving forward. He did call the office repeatedly and was abusive towards the staff members in every instance. It became clear that any communication with ************************** was going to lead to further negative interactions. While the office was preparing a breakdown of relationship letter, ************************** messaged ************************ through his personal Linkedin account to end the relationship." /end response

  Customer Answer

  Date: 03/07/2023

   
  Complaint: 18942816
  
  I am rejecting this response because: Mr. ******* response is inaccurate. I originally spoke to him on 8/11/22. At that time he told me he believed hat the $2000 I was giving him as a retainer, would get the matter resolved. He never told me that this was just to advise me. That's ludicrous! I would never agreed to paying $2000 to be advised on a simple matter such as this. I've spoken with 3 other attorneys since then, whom have quoted me at less than $1500 to prepare the paperwork I need. Apparently, **************** couldn't be bothered with my case, because until I called about the progress at the beginning of October,nothing had been done on my case, so **************** finally assigned the case to another attorney. I called again at the beginning of November and spoke with **************** and he told me that the matter would be resolved by Thanksgiving and that the $1200 left on the retainer would cover the matter. Fast forward to January,  I started calling and sending emails to find out what was going on with my case, as I started receiving bills that totalled much more than my retainer. I was ignored. As a result, I called the office and yes I did yell at his staff, because they refused to let me speak with Mr ********************** or provide me with his email. I made a final demand that the office provide me with a final date of completion of the matter and what the final cost would be. Once again, I was ignored. As a result, I sent an email saying that the firm's services were no longer needed. Attorney ****** dropped the ball on this one. I still want a refund, as the firm didn't provide any proof that any work was done. If there was any work done, I was not provided with any documents to prove that they actually did anything.  On their billing, most of what I was billed for, was reviewing the file. This is unacceptable! 

  
  Sincerely,
  
  *********************************