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Business Profile

Garage Door Repair

BSD Garage Doors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Door Repair.

Complaints

This profile includes complaints for BSD Garage Doors's headquarters and its corporate-owned locations. To view all corporate locations, see

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BSD Garage Doors has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had this company come out to replace a garage door spring. In less than a month the spring broke. When we called to have it fixed they called us liars and yelled at us and then hung up on us. We offered to have them come back to inspect it to prove it was the same spring and they refused. He then sent us texts messages to send pictures of the spring, we asked that he not contact us again and he responded again calling us liars and said thats why we wont send pictures.

    • Initial Complaint

      Date:03/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In July 2018, we had BSD replace the springs on our garage door. They charged us $300, and, written on our receipt, was that the springs have a 5 year warranty. Yesterday (3/8/23), the spring broke. We called BSD and were told no, they don't have a 5 year warranty on springs. I told them it was on my invoice. She looked it up, and said that yes, ok they'd honor it- but we needed to pay $385 in labor alone for them to change the springs. Since that was more than we had originally paid for parts and labor combined, it seemed as though they really were not honoring the warranty, but just pretending that the price of labor had doubled or tripled. We then asked to speak to a supervisor. We spoke to ****, who claimed he was a supervisor. He told us that parts and labor for the job was over $900 now. (Over 3x what it was in 2018?!!!). We said that seemed a little shady, like they were just saying that so we'd pay parts and labor again even though it was under warranty. **** then raised his voice and said that we were just cheap and didn't want to pay. At that point, we we're getting upset as well, so said we'd just that the parts- for free, since they were under warranty to circumvent the exorbitant labor charges (which we believe actually included the parts as well), but **** told us it doesn't work that way. We called 3 other garage door companies and received 3 quotes: $260, $275, and $385. All 3 included parts and labor. This company is clearly refusing to honor their warranty and attempting to get us to pay all over again.

    BSD Garage Doors is NOT a BBB Accredited Business.

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