Complaints

This profile includes complaints for Ware Landscaping & Snow Removal's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ware Landscaping & Snow Removal has 3 locations, listed below.

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  Ware Landscaping & Snow Removal

  964 Eddystone Cir Naperville, IL 60565-6112

• 

  Ware Landscaping & Snow Removal

  110 S Hager Ave Ste 202B Barrington, IL 60010-4171

• 

  Ware Landscaping & Snow Removal

  1440 N Kingsbury St Ste 224 Chicago, IL 60642-2690

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Plowing/Salting Service. They are taking advantage of the elderly and my elderly neighbor uses them and they are doing the same thing to him. My daughter had to install video cameras at my house, to show they ARE NOT saltIng, but we are sure billed for it! Then I gets a huge bill for all this salting and it is 37 -45 outside for days/weeks and I was charged for salting. After reviewing of all the weather and the weather as shown on the camera I was over charged for 6 services and I did not receive salting service nor was salting even needed on the days i was build for. Every time we call or email there is no response! And they delay even trying to rectify their wrong doing and continue to demand payment and threaten us they will contact creditors if we don't pay their bill. And they refuse to let me out of their contract trying to negotiate a larger pay for the season price.

  Business Response

  Date: 02/17/2023

  Good mornig,

   

  Because of the limitation of file size on your portal, our response to this complain was emailed to you at the above email address.  Please note that our response includes very specific, detailed information.

   

  Our response also includes several attachments that depict conversations, the actual contract, proof of work performed, etc.

   

  Please feel free to reach out with any questions or concerns.

   

  Thank you,

   

  Ware Landscaping

• Initial Complaint

  Date:11/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Put a downpayment on a landscaping project. Ware landscaping was unable to give us a time for install (3 months after check was written), was unable to itemize a bill and had fraudulent charges added, did not show up prepared for scheduled appointments. Decided to go with a different company prior to any work being done because of incompetence and money ($8000) was not refunded. ***** me money and refuses to give a refund.

  Business Response

  Date: 11/28/2022

  Dear BBB, thank you for the opportunity to respond to this complaint.

   

  First, and foremost, please be aware that we have NO contract with the individual that submitted this complaint.  In the spirit of transparency, we do, however, have contracts with his girlfriend, *****************************.  

   

  Please see talking points below:

   

  1)  ***************************** signed not one, but TWO, contracts on 2 different occasions.  Both of these contracts were fully executed and both contracts contain our terms and conditions which are disclosed and require a send approval by initialing.  Please note that both fully executed contracts are attached as well as the full chain-of-custody log proving their validity.

   2) Please see the attachment titled ***************************** Email 2 for a detailed accounting of the timeline and explanation of the chain of events.

  3) Further, the attached message, taken by our receptionist, depicts a telephone call, from ******** some days later, apologizing for her boyfriend's abhorrent, combative behavior during telephone discussion while trying to find a remedy or compromise for this situation.  Not only was this individual rude and out of line, he was yelling profanities, threats, and ultimately hung up on us.

  4) ********, our client, was fully aware of our cancellation policy as it was discussed prior to her requesting an add-on and signing the second contract.

  5) To date, we have already invested a significant amount of labor, administrative time, and materials purchased for the completion of his project.

   

  It is unfortunate that this customer chose to enter into two separate agreements without the consent of her partner as this obviously created discord between them.  This is a domestic dispute between **************** and ************ and does not involve Ware Landscaping.

   

  Ware Landscaping has continued to perform fully within the terms of the two agreements rendering this complaint as factually untrue and deceiving.  To reiterate, the attached email clearly demonstrates the context of our arrangement with this customer.

   

  Please let us know should you need clarification or additional documentation.

   

  Respectfully,

   

  Ware Landscaping

   

  Customer Answer

  Date: 11/29/2022

   
  Complaint: 18405330
  
  I am rejecting this response because:  my name is on the check that was cashed and Ware landscaping is misrepresenting the details of the case.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 12/01/2022

  Thank you for reaching out again.  In response to this customer's complaint:

   

  1) We have never disputed complainant paid the invoice.  This does not change the terms and conditions agreed to in either of the fully executed contracts.

   

  2) All of our responses have been fully substantiated and fully verified and validated by the documentation that was provided under our original response.  That being said, we have not received a single piece of documentation or evidence from the complainant that proves otherwise which further validates the accuracy of our position.

   

  We would like to reiterative that this customer signed not one, but two, entirely different contracts on entirely different dates where the very same terms and conditions were provided as part of our standard contract.  

   

  We have offered, on more than once occasion, to refund a portion of the down payment in accordance with those terms and conditions.

   

  Please feel free to reach out for any clarification or additional documentation.

   

  Kind regards,

   

  Ware Landscaping

   

   

• Initial Complaint

  Date:09/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ***/*****,Please find the information to your questions listed below:- Date of the transaction 8/30/2022 - The amount of money paid to the business Amount: $4042, Check# **** - What the business committed to provide your Landscaping work in the yard - What the nature of the dispute is The business has been out of contact (no response to email/text/voice mail) and not commit to a date on when his team will start working on the project after they charged the deposit on Aug 30. The deposit is worth 50% of the total charge for this project.- Whether or not the business has tried to resolve the problem No. The business has not reached out for any further update on when they'll start the project.- Account/order/tracking number EST3423087 - Additional information The owner of the business was out of touch and did not respond to text/phone calls. The business owner shall provide the date on when his crew will start working on this project. Otherwise I'd like to request full refund if this business does NOT have capacity to proceed with the project this year.Thanks.

  Business Response

  Date: 10/10/2022

  Hi.  We are a bit confused as to why this complaint was filed.  We are actually currently on-site at their property doing the work now.

   

  Please advise.