We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Machine Tools

Chervon

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Machine Tools.

Complaints

This profile includes complaints for Chervon's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Chervon has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 204 total complaints in the last 3 years.
    • 49 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a lawn mower September of 2024. ***** had 3year warranty on battery and Charger. I only used the Mower once in 2024. In 2025 I went to mow my yard and mower would not run. I called tech support and troubleshot over the phone..it was determined that the battery was bad! They sent me a new battery. I placed the new battery on the charger and both worked fine! THEN the next time I went to charge the battery the charger would not work! I called tech support a second time and it was determined that the ******* had gone bad! *** ************** said the warranty would not be honored because they sent a new battery even through both have a 3 year warranty! Their products are apparently garbage and should not be selling them ripping people off and they don't honor their own warranties..

    • Initial Complaint

      Date:05/06/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 9/3/21 Total paid for item in question: $799.00 Item: battery operated mower (Model LM2156SP)Issue: mower quit operating while still under warranty Attempts to resolve:- I've called the company 4 times during the past 4 weeks -I've sent a copy of the purchase receipt to the company Result: Absolutely nothing has been done by the company. Each time I call, I am told I will receive a call within 48 hours. I did not receive a callback from any of my previous 4 calls.

    • Initial Complaint

      Date:04/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought an EGO lawn mower from Lowes August 16, 2023. Model #LM2167SPwith a 2 year warranty. On or before March 14, 2025 mower would not stay started so I reached out to ******************** to file warranty. *** sent me to warranty shop. upon arrival to warranty shop was advised that this was an issue with this model and shop would request a new mower to be sent to my location. Received an email that the replacement was approved and mower was sent. Mower arrived in ******* CA on March 29, 2025.However, there was an issue with the label. contacted *** customer service and advised that *** had notified that label was wrong and asked to have EGO reach out to them to correct. Contacted ******************** numerous times was promised a call back twice. never happened. Reached out to Lowes and advised of situation, agent at Lowes called EGO to see what could be done. The customer service agent from *** advised again that I would receive a call within ***** hours to speak with a supervisor. again never happened. On April 14, 2025 reached out to EGO again, spoke with two supervisors who advised they would take care of the issue. Nothing has happened since. Attempted to contact EGO Support on April 21, 2025 when contact was made customer service agent was sent to another agent. Left 2 call back numbers, have not heard a thing. Due to the lack of understanding and commitment to customer service I would like a full refund.

    • Initial Complaint

      Date:04/08/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was a recall for the battery for my Skil lawnmower. The process was started over a month ago on March 6th. As of now I still have not received my replacement battery and it appears that it was never even shipped. My lawn is way too long and I need to mow it. I can't without the battery. It should have been shipped to me over 2 weeks ago and should have arrived by now. This poor performance of the recall has been unacceptable. It should not take this long. I'm regretting having participated in it. They should have sent me the replacement as soon as they had confirmation that the old battery was shipped. I've called twice about it and it still apparently has not been shipped. The "customer support" has not been helpful at all and seem unwilling to provide any customer support.

    • Initial Complaint

      Date:01/07/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** is aware of our correspondence on ******** messenger. They can look up the numerous back and forth conversation ( I also have 18 screenshots of it all I can include if needed) I messaged them about my battery being very hot while storing it in our house (we live in ******* and keep all batteries inside). The issue was thought to be because the battery sat idle for 30 days and then started discharging itself. It only sat for a week so that was not the actual issue they stated. *** kept asking questions and had me file my warranty info correctly (mind you this was a gift from a 78 year old and I had to continually bother them to send order information, pics, etc... After a very long conversation they said they would send out a new battery for safety reasons. Then all of sudden needed even more information. I did not demand a new battery in the first place, they said they would send one out and now they won't send it without even more information after telling me they were shipping one out that day. I told them I am done bothering the person who bought it for me for additional information. This complaint is now my record in case this battery were to start a fire in our home. All they had to do was simply do what they said they were going to do and now they will not. 

      Customer Answer

      Date: 01/11/2025


      Better Business Bureau:

      The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

      Sincerely,

      **** *****

    • Initial Complaint

      Date:01/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** has a 5 year warranty on all residential power tool products. The CS1800 chainsaw was first manufactured in 2020 so all units should be within warranty. I purchased mine on ****** on December 18, 2023, just over a year ago. It stopped working recently on the 3rd use so I called Ego to file a warranty claim. They are denying the claim since it wasn't purchased from an "authorized reseller". It was purchased as a brand new in box item within the 5-year warranty.

    • Initial Complaint

      Date:12/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a recall notice on a battery pack for my SKIL lawn equipment. I have sent 3 emails to this company and have not got a response back. The recall states the battery pack can catch fire, which is very dangerous. I refuse to use my recalled battery on my lawn equipment and without a safe replacement battery I cannot use my lawn equipment. Come on Chevron North America help your customers out. Do you really want your customers to continue using your defective battery that may cause harm.

    • Initial Complaint

      Date:12/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received Ego power Plus LB6700 as a birthday gift in ************. At most, used the leaf blower 5 times ! Contacted their Authorized dealer service repair group. *** Hardware tech advises me it will cost more to repair than the $190 purchase price. He told me most, most of all repairs coming into ACE hardware are Ego Power Brand. I told the tech why ? His response was a cheap component part sourcing from China fail and will cease the trigger pull from working. I called the Naperville Il customer support and the arrogant supervisor hung up on me. I told her senior management should be ashamed that a blower touted to last 5 years fails after 6 light uses in my back yard and do the right thing to either replace the lemon or fix it. I am 72 years old and feel like having a Chicago based class action attorney investigate and have a deep dive investigation on s blower product that should be recalled and fixed with parts that align To their Warranty which people rely on before they purchase. Shame on the entire process and lack of dignity to consumers who are innocent victims to Ego Power !

    • Initial Complaint

      Date:11/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to obtain a wiring diagram for the self propelled lawn mower that I purchased recently.I contacted customer service and they said that they don't handle that type of request.They suggested that I contact a nearby repair facility and when I did they provided me with paperwork that showed some pictures and directions dealing with the replacement of the main motor.I am seeking a wiring diagram from the Technical support division.

    • Initial Complaint

      Date:10/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a Ego Mower LM2120SP, I filed a warranty claim on Sept 23, 2024. My referral number is ********. They sent me to Northern Tool here where I live to get it fixed. Its approx. 1.5 years old. It died. The repair took over a month and was determined not fixable. Northern Tool sent them a email that its not fixable. I called the Ego and was told they received it and would take 10 -15 days to get it shipped to me. I have called them 35 times, no help plus you cant understand what they are saying. Chinese folks. On ***** called them again. no help. On ***** called again no help. Was told it would be another 15 days before I would get a tracking number. I called the ********* in ***. No help. I paid over $600 for it at Lowes. Has a five year warranty ???? I am not getting any answers to this mess just a blurb that they read. I need help with this. Today saw where they were pulling all power tools from the **.. ********** already quit selling these problems.

    Chervon is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.