Tile and Grout Cleaning
The Grout Medic of West/Southwest ChicagolandReviews
Customer Review Ratings
Average of 31 Customer Reviews
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Review fromJim A
Date: 06/16/2024
1 starJim A
Date: 06/16/2024
Terrible work. They had to come back a 3rd time due to the lousy job that was done in our kitchen and diningroom tiles. Our floors are still uneven. Let me add our floors were even b4 they worked on it. Now you feel like you are stepping into a hole in places. The tech said during the 3rd visit there was nothing he could do about the tiles he replaced that are uneven now. He wouldn't even attempt it. So we ended up with a floor with dips in it. We paid $1500 for a what? Now he have to hire someone else to fix their mistakes. Tech was full of excuses even after we said our floor was even b4 he touched it. Stay away from this company.
The Grout Medic of West/Southwest Chicagoland
Date: 06/18/2024
I am certainly sorry you are not happy with the results of this job. As we discussed with the customer, once we removed tileI am sorry that this customer is unhappy. When we quoted the work, we were not informed of the type of underlayment beneath the tile. When we removed the tile, we discovered that a rubber acoustic underlayment was used. This material would be used with floating floors (luxury vinyl) or laminate flooring. It should not be used with ceramic tile as it is soft and, as a result, has give. It was this that was the reason for tiles and grout to have cracked which was why we were called. Once we discovered this, we discussed it with the client and informed him that replacing the floor with an appropriate underlayment was the proper solution. The flooring ran throughout the home, and the customer did not want to pursue that option. He asked that we continue to replace the broken tile and grout. We did our best to complete the work but communicated our concerns because the underlayment was still there, and the possibility for future movement still existed. When issues developed a month later, we returned to repair the areas where the grout that we had replaced was damaged. For this reason, we only provide a 30-day warranty on this type of repair. We can not correct or warranty existing issues that can not be corrected.I wish the customer had taken our advice (replace floor) when we first discovered this critical error in the original installation. We do not install floors so our advice was not an attempt to sell a new floor. Instead, we tried to work with the customer, as requested, and do the best possible work with the facts that existed. The fact that the tile is set on a foam rubber is the issue here, not us and our work.As for returning, another factor for us is that the customer was very unprofessional with our technician, cursing at him or about him to her husband.Review fromMike A
Date: 05/06/2024
5 starsMike A
Date: 05/06/2024
Grout Medic cleaned our tile ************ shower plus applied color seal. The technician was great to deal with. Everything looks incredibly good, like new! I think they did a great job including advice on how to maintain it all going forward.The Grout Medic of West/Southwest Chicagoland
Date: 05/07/2024
Thank you for taking the time to post your feedback. We appreciate the opportunity to work on your project and hope to work with you and your neighbors and friends in the future.Review fromVinayak V
Date: 04/29/2024
5 starsWe had been struggling with dingy, stained grout for ages. No matter how much we scrubbed, it just never looked quite right. Finally, we decided to call in the professionals, and we're so glad we did!The Grout Medic team was fantastic. ****, our technician, was incredibly knowledgeable and explained everything clearly. He assessed our grout and recommended the best course of action. The cleaning process itself was efficient and left no mess behind.But the most impressive part? The results! Our grout looks brand new! It's sparkling clean and the whole tile floor looks so much brighter and refreshed. We can't believe the difference.Thanks so much to **** and The Grout Medic for their expertise and outstanding service. We highly recommend them to anyone facing grout problems!Review fromJim V
Date: 03/29/2024
5 starsJim V
Date: 03/29/2024
Grout Medic: What a great experience. ***************, Sales Manger who provided a professional review of our situation. ****, who worked all day with a pleasant attitude offering great advise and suggestions and, most important, a great finished product. *****, who provided pleasant sales support. No need to look anywhere else Grout Medic is the place.The Grout Medic of West/Southwest Chicagoland
Date: 04/01/2024
Thank you for taking the time to provide your feedback. We strive to provide this type of service each time, but it is great to hear back from you that we are achieving that goal. We look forward to working with you and your family and friends in the future.Review fromDenise S
Date: 12/19/2023
5 starsDenise S
Date: 12/19/2023
This was our first time using The Grout Medic and we are very pleased! Our foyer and hallway tile was thoroughly cleaned and the grout repaired. It looks wonderful! I highly recommend them!The Grout Medic of West/Southwest Chicagoland
Date: 12/20/2023
Thank you for taking the time to post your feedback. I'm glad your project meets your expectations. Thank you for giving us the opportunity, and we look forward to working together again in the future.Review fromJ F W
Date: 09/27/2023
5 starsJ F W
Date: 09/27/2023
This is our second time using Grout Medic and have had excellent experiences both times. Both the owner and **************, ********** did a great job of explaining what the work would entail. Grout Medic also helped us work through the best options to get our house fixed up a bit while also being mindful of our budget. Our showers and our kitchen floor look like new! Thank you!The Grout Medic of West/Southwest Chicagoland
Date: 09/28/2023
Than you for taking the time to post your review/feedback, it is appreciated.Review fromCarol K
Date: 09/27/2023
5 starsI have used the services of Grout Medic several times in the past and referred them to friends and family. They never disappoint. Yesterday (9/26/2023) was no exception. The kitchen floor, master bath floor and master bath shower were cleaned and color sealed. Everything looks fantastic and like it was brand new! ************ was a pleasure to have in my home. Very friendly, a super hard worker and did a wonderful job across the board. Highly endorse Grout Medic and give them the maximum recommendation possible.Review fromCathy C
Date: 09/14/2023
5 starsCathy C
Date: 09/14/2023
Excellent work! The grout treatment specialist had a good eye for color choices. The results were just beautiful! I am so thankful for such pleasant gentlemen who did our 3 lower level rooms. They were respectful, skilled and friendly. I recommend them.The Grout Medic of West/Southwest Chicagoland
Date: 09/15/2023
Thank you for taking the time to post your feedback. We are glad your project went well. We look forward to the opportunity to work with you again future.Review fromBaker B
Date: 04/23/2023
5 starsBaker B
Date: 04/23/2023
********** from Grout Medic did an excellent job with our bathroom. He was on time, courteous and finished in a reasonable time frame. The bathrooms look new again. I highly recommend Grout MedicThe Grout Medic of West/Southwest Chicagoland
Date: 04/28/2023
Thank you for posting your positive feedback. It is very much appreciated. We hope to have the chance to work with you again in the future.Review fromEllen L
Date: 03/16/2023
5 starsVery happy with the job done. After 25 years of use by four children, their bathroom needed a tile renovation. Tile was cleaned and re-grouted in shower area. Looks brand new. Kitchen tile grout line meeting counter top was cracking. Repaired and re-caulked. Very happy with service. 2 young men arrived on time, cleaned up job site. Very personable.Would recommend.
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