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Business Profile

Wedding Photographers

Small Cake Photography LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wedding Photographers.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Small Cakes Photography to provide photography for my daughter's wedding. I paid the full up front amount of $1795. One month prior to the wedding, my daughter was told this company would finalize the photographer. Their phone number has been disconnected. I had to last minute search for a photographer for the November wedding. I have received NO SERVICES and NO REFUND for this amount that they collected. This business is a complete scam. I am concerned that their website continues to be online and that they might scam others.

  • Initial Complaint

    Date:10/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking at photographers to book so I looked at the wedding site, The Knot, and found Small Cake Photography and they had really good reviews. So I wrote them on chat and set up a consultation with a man named *******. I know nothing of photography but it seemed like a good deal that I was receiving. It took me a couple of days to think about such a big purchase but on July 21 I booked it for our December wedding. I purchased the gold package in full since it was a better deal to pay up front. This package included 8 hours of photography and videography, drone footage, "free" engagement session and all right to the pictures. I was excited to get the ball rolling so quickly but my excited faded quickly when I couldn't get ahold of someone to schedule our engagement session. Finally they reached out to me and fill in this survey for what day's work best for us. After I filled that out I never received a response. I followed up with them a week later and again, nothing. Then I looked at the site and the price dropped by $400 so I was upset. I texted "*******" and there was no response. I got an email later on that he told this lady to reach out to me and said she can offer an additional 10 hours, I explained that I didn't need 10 hours and just wanted the difference refunded, she said that she will see what she can do. I never received a message. After months of dealing with this, I wrote this "*****" person on their website and told her I would like to cancel and get a refund. She said she will send in the cancellation and refund through Paypal and I gave her my username. I waited about 8 days and opened a new chat to asked her what the status of my refund is and she ignored my messages. I emailed all the emails I had to no avail. *******'s number is now out of order and their "business" line just beeps when you try calling. I paid $2,795 to this "company" and never have received a word or even a message back. BUYERS BEWARE, THIS PLACE IS A SCAM!!!

Small Cake Photography LLC is NOT a BBB Accredited Business.

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