Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a clash 200 scooter from this company. Their ad says fully assembled. I also ordered a trunk. I originally ordered a white one then saw a red one in their ad. I asked the employee if I could switch to red and he said no problem. I received the scooter in a box not assembled the front tire not attached but the back one was. I also didnt receive the trunk or in red. I called 3 times and was told by the original employee who took the order to contact customer service after explaining the mistake, he emphatically stated they would fix it. He placed me on hold for 45 minutes and then back tracked saying I ordered white. I told him I have the receipt saying red. Again they back tracked I finally told him to pick up the scooter and he said it would cost ******. I said they originally were charging ******. Needless to say I am stuck with a Color I didnt want and not assembled and no trunk

  Business Response

  Date: 07/03/2025

  Thank you for bringing this matter to our attention. We appreciate the opportunity to address your concerns.
  First, we would like to clarify that the Clash 200 scooter is not advertised as being delivered fully assembled. As stated in our product descriptions and shipping policy, scooters are shipped in a semi-assembled state and require minor assembly upon arrival, typically including the front tire and handlebar. If you do see somewhere advertising this scooter as assembled please send me the link so we can correct this asap. 
  Regarding the color selection, while we understand the request to switch from white to red, the red color option was not available at the time from the warehouse that fulfilled your order. As a result, your original selection of white was shipped to avoid delay in processing. This is very common to get and attach 2 color choices for all online motorsports companies since inventory is shared and not regularly updated. We are also willing to provide a discount on the order for the white color being sent. 
  As for the missing trunk, we sincerely apologize if it was not included in the package. We are happy to send out a replacement trunk at no additional cost. Please contact our customer service department at your earliest convenience with your order number and shipping address to arrange delivery.
  We regret any inconvenience this situation has caused and are committed to resolving it promptly.

  Customer Answer

  Date: 07/13/2025

   
  Complaint: 23548548
  
  I am rejecting this response because:
  They proposed to send me the trunk and give me a credit.  I responded with a $150.00 credit along with them sending the trunk.  I never received either
  Sincerely,
  
  ******* ********

  Business Response

  Date: 07/14/2025

  In my last response please notice I asked for you to call in to the customer service to let them know we have an agreement. We have not heard from you since then so this is why nothing was completed. Please call in at ************ and ask for **** so he can get the info he needs and we can get everything squared away. Thank you. 

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an outlaw trike kit from them in April 2025. They delivered it within 5 days (pretty fast). This trike kit was taken to 2 different places to have it mounted to our motorcycle and noth places said that it is u safe to use for several reasons #1 the mounting brackets and metal it attaches to in the kit are too thin #2 the tires are for a pull behind trailer and say right on them not to exceed 45 mph.I called them to try and send it back and I was told they don't do refunds on those. Even after I told them that 2 certified mechanics say it is not safe, they still refused to give me a refund.Spent $2500.00 which included the shipping for a piece of c*** that I can't even use.

  Business Response

  Date: 05/06/2025

  We firmly disagree and know the metal is not to thin for installation. We have sold and installed these on thousands of bikes across the country with no issue. The rims/tires are DOT rated with no speed limit on them, attached is a photo of one of the tires. If a return is to be done the product will need to be back in its original packaging to be able to picked back up by the freight company and all fees will be deducted from the refund.

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am emailing for my brother *********** *******. (He doesn't email, so I'm helping him out.)He purchased a ****** Side Car on February 4, 2025. However, the sidecar arrived damaged and unsafe to operate per the person who was going to put it on for him. He called and talked to someone today, on 4/16 and they requested that he emailed pictures. I have attached the pictures.*********** would like a refund and for the damaged sidecar to be picked up at **********************************************************************. He had taken the sidecar to this address so that the business could install it, but they told him it was damaged in delivery and unsafe to install. You can call the business where the sidecar currently is at **************.***** would like the refund to be sent to him at ****************************************************************************. Please call ***** at ************** with any questions or *********** I mentioned, the pictures and invoice are attached below. I have sent two emails on ******* behalf and there has been no response except for two automated emails saying that someone will respond in a couple of days. It has been close to a week. Thank you for your time and prompt response.

  Business Response

  Date: 04/24/2025

  As we told Mr ******* over the phone, due to this being a third party vendors item that does not allow returns we cannot accept a return for this product. However, this does have a parts warranty and we can send out a replacement part for anything damaged. The statement that these are not able to be put on a ****** or are unsafe to is simply not true. We have sold and have had customers install these on thousands of motorcycles over the last ten years with no issues on safety. Mr ******* can talk with our parts manager **** at ************ to go over any parts needed and I would gladly send **** the photos attached here so he doesn't need to email anything.  

  Customer Answer

  Date: 05/06/2025

  Complaint: 23236261
  
  I am rejecting this response because: The business wants a picture of all the parts that are damaged. There are no manufacturers names on the parts and replacing the parts aren't going to help in this case. Basically, the whole structure is damaged, and it isn't feasible to replace individual parts. The parts received were ***** and damaged. The mechanic who was going to install the piece I ordered, said that it wouldn't be safe to use because it arrived in a damaged condition. I want a refund as originally requested. Thank you for your time and your prompt attention to this matter.
  
  Sincerely,
  
  *********** *******

  Business Response

  Date: 05/06/2025

  The only part from the photos you have shown us to be damaged is the one adjustable linkage arm that came rusted. We can very easily replace that part and have it to you very quickly. A complete return and refund is not an option due to the reasons stated in the last response and I suggest you call the parts manager **** so we can get any parts you feel are damaged sent to you in a prompt manner. Thank you. 

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23236261
  
  I am rejecting this response because: There is more than one part damaged. The product is currently at the mechanics shop that I sent it to as soon as it arrived. The mechanic has the product, and he is the one who has told me that the product has multiple pieces that cannot be used. Please call **** **** at Deemon Cycle. His shop is at ******************************************************************************. His phone number is **************. He will be able to tell you in detail what is wrong with the product. He wants the business, and he would have installed the sidecar onto the bike if it was in a condition to do so. If you are not able to call **** ****, please provide a name and phone number of the person he can call to explain what is wrong with the sidecar. 
  
  Sincerely,
  
  *********** *******

  Business Response

  Date: 05/09/2025

  Please have him contact the parts manager **** at ************. He starts taking calls at 10am central time Mon-Fri and will be happy to get any part that is damaged. Thank you. 

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23236261
  
  I am rejecting this response because: I believe that **** should contact the mechanic I asked him to contact in previous messages so that he can understand what is wrong with the sidecar. 
  
  Sincerely,
  
  *********** *******

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the car and have never been able to drive it because it won't start. I have called many times to ask what I should do and they said it's probably the battery. So I charged all five of the batteries in it and it still won't work it only has very slight power to it but the actual vehicle will not will not start. It's from ***** and it's very confusing all the wiring so I don't know how to fix it and I have realized that it's just out of my knowledge to fix it so I would like a refund and they can have the vehicle back no problem it's never been driven.

  Business Response

  Date: 04/24/2025

  We certainly understand that if you do not work on vehicles the diagnosing and repair can be confusing and or difficult. We have reached out to Mr ******* and since he is close to our location we asked if we could bring the cart here and our team will be glad to diagnose/repair. Mr ******* appreciated the assistance and we will be getting this taken care of asap.

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Model #GT0513B sent shower on 12/13/24 DAMAGED GLASS DOORS Shattered Sent out replacement glass received 1/07/25 smashed. (reorder again) received on 01/20/24 same condition shattered. -I spoke only to **** (damaged and shipping) each time and the 4th time he said I will, make sure it is packed and shipped different where it will not be damaged. He has been my only contact. This last time we had a heated conversation which I was very up set he said he jumped through loops to satisfy me and then hung up on me. I feel that 4 times shipping which breaks should of been corrected. I have very patient and just need a shower that is not damaged.

  Business Response

  Date: 03/03/2025

  We certainly understand your frustration ***** and believe me when I say we are just as unhappy when these items showing up destroyed like yours have. This take away from our parts supply and is nothing but a headache for you, us, and now the shipping company since they will have to pay for each broken box. We have taken extra measures to try even further to make sure this does not happen further and will continue with these measures from here on out. Please let us know if there was any issue with the latest replacement and we will continue to try our hardest to provide the best service possible. Thank you.  

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 22957590
  
  I am rejecting this response because: Please keep my case open. I reject  and not received damaged doors as promised to be here on 3/6 0r 3/7.
  Made calls and was told it will again be taken care of . I was not given a tracking number or date to receive the replacement damaged doors.
  The installed ***** also was told it shipped but the trucking has no orders from GSI be shipped and the tracking number given to ***** is a old
   tracking number which was a return for damaged good.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 03/21/2025

  Tracking for replacement part:
  
  *****************
  Tracking# - *********

• Initial Complaint

  Date:11/25/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Date Of Transaction: 15 Oct 2024 - I paid $2,100 for a new 200cc 4 ************** Moped *************** Brakes - TANK 200 - Sales Contract States: Standard Ground Shipping - *Typically ***** Business Days*- It has now been 23 business days and Safer Wholesale's **************** (CS) hasn't provided a date when the moped is to be picked up or an estimated delivery date.- I have contacted **************** 2-3 times on the phone and 5 times via email to find out the status of my purchase with no resolution. (see email string attached)- I gave Safer Wholesale CS until the end-of day (Fri, 22 Nov) to get back with me regarding a delivery date or to refund the full amount ($2,100) back to my credit card on file with them. Still no response.

  Business Response

  Date: 12/09/2024

  We sincerely apologize for the delay with the shipment. The tracking is now showing the scooter has arrived and is out for delivery today 12/9. If you need any additional support please feel free to reach out to us at ************ and we will be happy to assist. Thank you. 

  Customer Answer

  Date: 12/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a mini gocart/golfcart. When we purchased it for ******* my husband called back in once we received it and the sales rep ***** refunded us ****** dollars due to the online said it was metal and it ended up being plastic body. Then we got it put together and my husband had to order a part due to one on it was not working correctly. The parts *** sent it out and it was the wrong item, so my husband called and talked to the parts *** again. He said sorry and resent another part. It also was the wrong part. After 6 months of this we finally got the right part. At that time the parts *** said sorry for the inconvenience and told my husband over the phone he was sorry for the errors and would give us another year on parts. My husband thanked him and we got the jeep running. It ran for like an hour and then the motor sieved up. We have emailed the company several times to no avail. I called this morning to talk to them and the *** on the line yelled at me when I was trying to explain why we were told that they would extend the warranty. The after being yelled at and told that he had 5 other calls on hold, I went on to explain and he hung up on me. Then when I called back he placed me on hold for 15 minutes until I finally hung up and called back. When I called back I got a lady that looked up my information and explained to me that they don't give out 2 year warranty's. I said I know that is why I was calling to explain. Then I was placed on hold again the other *** answered again and told us they had fired the *** that told us he would extend the warranty and that it was my word against no one.

  Business Response

  Date: 11/14/2024

  The issue with warranty is not the duration but that wearable parts are not and have never been covered by the warranty. This is per the manufacturer who issues the warranty parts. 

• Initial Complaint

  Date:09/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into subsidized disability housing about a month ago. I don't have anyone who can help me close by. I no longer drive with a regular license due to medical reasons. I've been disabled over 20 years with a rare neuromuscular autoimmune and genetic diagnosis which I have to handle most of my own care because of the rarity. I researched for quite some time to find the right model to fit my needs. I purchased a safer one two three e w 36 mobility scooter. I was told I would have twice the warranty which would be 2 years and it explained that it covered the major parts etc. My mom who is 80 and has leukemia purchased the scooter for me and we paid over $2,200. I've charged it and it doesn't run. I called the saferwholesale.com service team and was told that they couldn't find a battery they were hunting for one. I phoned immediately after that and spoke with ***, who I was told was a manager. He lied to me and told me he overheard the person tell me they had sent the battery in the mail. And I explained to him no I was to call back two days later that following Friday to check on the status of the location of a battery. It's not that hard to find the batteries ******* has them. But it was supposed to come in running condition. It's supposed to go at least 15 miles an hour and up a 15 incline. I am unable to push the unit uphill or to the locations I need as to the reason I purchased the scooter. I was so excited to be able to get my needs met without as much struggle. The scooter has been sitting in my apartment for 2 weeks now. I've not spoken with safer wholesales again after realizing their liars. I work for the district attorney's office locally prior to being disabled also some of the top law firms in ***************** being ****** ******** sandwich and rice. My sister is a retired Superior Court judge of Mecklenburg county North Carolina also set on the court of appeals for 4 months. I'm a fair humanitarian and I know my rights. I'm livid over this!

  Business Response

  Date: 10/14/2024

  The replacement battery was already shipped when this complaint was made and has been received as well. 

  Customer Answer

  Date: 10/17/2024

   
  Complaint: 22352090
  
  I am rejecting this response because: yes they eventually shipped three batteries. However, my mom over 80 years old and dealing with leukemia, hired the only technician in our area to service the scooter because after installing new batteries it would not even turn on. He has had the scooter over a week and has contacted safer wholesale as well as many other resources. His conclusion is that I was sent a used model. And there is no way for it to be fixed and utilized for my needs. My mom is disputing the payment with her bank and has spoken with the ********************* to submit a complaint of false and intentional deception by the seller. Neither **** the technician nor *** the person claiming to be manager were honest and denied giving their first and last name. I am 100% positive that *** flat out lied to me at least on one occasion. They need to be closed down they are taking advantage of the elderly and disabled who have no person's to depend on. My mom has worked for every ***** she has and has been the only help with my shortcomings. I've been disabled over 20 years and reared an airman with no child support by myself. I'm almost 55 and suffer from rare diagnosis that pharmaceutical companies choose not to research as for the rarity and lack of patients require the medication. It's really was a huge let down when I'm attempting yet another start living on my own. After completing my message I will check for my response from the local better Business bureau. I have all confidence that between the two institutions this will be resolved appropriately and fairly. Thank you, blessings
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 10/18/2024

  ****** this is a warranty issue that requires us to go through the manufacturer for replacement parts. It's not as simple as going to ******* for batteries. Without a diagnosis it's tough to know exactly what is the issue. It certainly seems like you just want to return the item so all we ask it to package the scooter up and we can process a return and refund. The threats and name calling are not necessary, we have answered every one of your calls and have tried to process the warranty in the fastest manner possible. So please package up the item and let *** know when it is ready so he can have a shipping company pick up the scooter. Thank you  

• Initial Complaint

  Date:06/17/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What the business committed to provide my title. Need title never sent. And poor customer service.

  Business Response

  Date: 06/19/2024

  ******** you filled out the title request form incorrectly and they asked for you to fill it out again. You filled it out wrong again on 6/17 but they called me and I gave them all the correct info. They have processed the title and mailed it out on 6/18. 

• Initial Complaint

  Date:05/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was notified the shipping company couldn't tail-gate deliver the machine because it was to tall. I agreed to pick it up at the depot, 55 miles away, for $150.00. They now want to refund me $50.00, even though it would have cost them well over $150.00 to complete the delivery of the 2200lb machine. The machine was partially disassembled, with no prior indication the it wasn't complete. The battery was dead. The carburetor leaks. They will send me a carburetor but no way to fix it.

  Business Response

  Date: 05/30/2024

  The $150 refund for picking up the unit was completed on 5/28, it typically does take a few business days for it to reflect on your end. If you have trouble putting the part on or finding someone put the part on please let us know and we will be glad to assist you.