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Business Profile

Heating and Air Conditioning

Bratcher Heating & Air Conditioning, Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Bratcher Heating & Air Conditioning, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bratcher Heating & Air Conditioning, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction Date: 11/15/2022 Amount Paid: $85.00 Services Provided: Pressure Switch Replacement -- As a result of no heating call, E223, E225 and E229 error codes on heating unit. Nature of Dispute: Per the invoice attached, the work was performed and the pressure switch was not charged as the agreement (upon service) was that the part was under warranty. Once agreed upon, the part was replaced and I was charged for the service (as agreed upon). Per the invoice provided the work was fully paid for. On 12/19/2022 the business called and stated that the part was not under warranty (after agreements were met, and invoices had been paid), the amount in question is $103.55. The threat from the business was to pay the $103.55 or the company will send a technician to remove the pressure switch from the home. The request is that this bill is dropped.

      Business Response

      Date: 01/14/2023

       In response to the complaint filed by **** ******.  Although the part warranty was denied by the manufacturer as the part was out of warranty and **** is not the original purchaser.  Bratcher Heating & Air Conditioning has credited this invoice to Zero Dollars and there will be no monies due from the complainant.  We will call and leave a message with the complainant as requested.

      Please confirm that this File has been resolved and that you do not need anything else from us at this time.

    Bratcher Heating & Air Conditioning, Inc. is BBB Accredited.

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