Complaints

This profile includes complaints for Empire Today, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Empire Today, LLC

  333 Northwest Ave Northlake, IL 60164-1604

  
• 

  Empire-Today, LLC

  771 Dearborn Park Ln Ste Q & R Worthington, OH 43085

  
• 

  Empire Today, LLC

  3839 East Paris Ave SE STE 304 Grand Rapids, MI 49512

  
• 

  Empire Today, LLC

  655 Peachtree Industrial Blvd Ste 200 Sugar Hill, GA 30518

  
• 

  Empire Today, LLC

  1403 S Third Street Ext Mebane, NC 27302

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased and upgrade luxury vinyl flooring from Empire today, Once installed I noticed about a few weeks later that they were white spots On some of the tiles, I asked my daughter if she put something on the floor she said no. I called file a warranty Received a call from a representative ******** He advised me the tiles are Design to appear that they are worn, I then contacted the sales rep via Text gave her a week or so to respond never did, So I filed another report I then spoke to ******************* And I asked to have my flooring redone redone I was never told that this is how the towel would be I would be **** then told me because I signed that everything was OK, I would have to pay for new flooring, I asked to have someone else call me I was then told also by ******************* ***** it would be the same decision with anyone I spoke to within the company ******************* Mr/MX Per **** this is how I should address the title. I Would like either a new floor of my choosing using or a full refund. Thank you

  

  Business Response

  Date: 08/03/2022

  We appreciate the customer contacting us regarding their concerns.

  The local office has contacted the customer and resolved the matter amicably.

• Initial Complaint

  Date:07/25/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with Empire Today for flooring on February 2, 2022. The total cost of the project was $8,558.88. In the contract, it states that the molding will be "White 1/4 Round 3/4". When installed, the molding was not white, but rather matched the laminate flooring. Within a month of installation, we realized the molding was actually a sticker, and the stickers started peeling. Being our contract stated white molding, we called Empire to file a claim to have the molding replaced. They agreed to come out and replace the molding. When they came, the molding they brought was the same thing - it was white, but it was stickers, not wood. Knowing this would have the same issue with the peeling, we asked for plain white wooden molding. Since then, they have not returned any of our phone calls. We call almost everyday for 2 weeks. We've left messages. We've sent emails. Our emails include photographs of the peeling moldings. We have let them know that we would be contacting BBB due to their complete lack of response. We are extremely disappointed in the quality of the product. Our product is under a year warranty, and they have failed to adhere to the warranty.

  

  Business Response

  Date: 08/05/2022

  We appreciate the customer contacting us regarding their concerns.

  We provide a one (1) year labor warranty, in addition to the product warranty from the manufacturer.

  The customers installation was completed February 22, 2022.

  The local office has been in touch with the customer and are looking forward to resolving the matter amicably.

• Initial Complaint

  Date:07/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had flooring installed by empire today and am having issues with the flooring - I have called many times as my flooring is warranted and the customer service has been terrible - no call backs as promised, no answering of phones even after I have left message. Here is some of the correspondence:6/7/22 - called, on phone very long...reference # **************/10/22 - called, left on hold over 20 mins 6/**** called, on phone very long...ref # ************ Gave information of ***************************** ****************** - have called many times including, Called 6/13, 6/14 - left message, no answer or call backs

  

  Business Response

  Date: 08/10/2022

  We appreciate the customer contacting us regarding their concerns.

  We provide a one (1) year labor warranty, in addition to the product warranty from the manufacturer. The customer's ******************** was installed in June 2020.

  For goodwill and customer satisfaction we scheduled a site assessment for Wednesday, August 10th at no charge to the customer. 

  We thank the customer for their feedback and look forward to resolving this matter amicably.

   

  Customer Answer

  Date: 08/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and cannot confirm or deny that it is satisfactory as their actions are pending.
  

  I would like more time to provide a final response.

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had scheduled to get our stairs and upstairs replaced with laminate flooring for June 9th. When the contractor arrived he said he could do the upstairs, but not the stairs portion due to the balusters being on the stairs. We contacted the sales rep who contacted the contractors boss. The contractor then said he could do it but we need to take the balusters out of the stairs. This leaves a major risk because it is now opened and our child or animals could fall off the stairs. We figured it would only be for a day because the contractor was coming back the next day to do the install. The contractor comes back the next day and says that he does not have the parts but it should be in by the end of the next week and he would contact us. We didn't hear anything from the contractor or Empire. We call Empire and finally get another appointment. The contractor comes by on Friday when our appointment is on Saturday and said he was just letting us know the parts aren't in. We informed him our install was for the next day and he said he didn't have anything scheduled. By mid day on Saturday we have not heard from anybody. We call and Empire tells us we did not have an appointment. Fast forward to today when he have yet another appointment for the install. At noon we called Empire because nobody has shown up yet and the customer service person said again that the parts have not come in. We are a month and a half after the first install and we still do not have stairs. They keep booking appointments and then nobody shows up and they do not inform us parts have yet to come in. Trying to contact somebody at that company that knows an answer is impossible. This is getting frustrating to deal with Empire and we will never use them again.

  

  Business Response

  Date: 08/11/2022

  We appreciate the customer contacting us regarding their concerns.

  The local office has contacted the customer and scheduled an inspection of the issue. We apologize this has been an issue and we thank the customer for their feedback.

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 7, 2022: Met with ***************************, Empire salesman, about installing vinyl in my bathroom, the existing tile would be removed and built up so the new vinyl would be even with the hallway flooring. June 18th Installer put in flooring and when finished the entire floor had dropped down half an inch creating uneven floors between the hallway and bathroom, also created a tripping hazard. I pointed this out and he told me I could go to ********** and buy a transition piece myself to fix the uneven flooring. He then asked that I sign off on the project, which I wouldnt, so he continued by shoving the paper at me several times telling me to sign off. He finally left without fixing the floor.June 20: Was contacted by ************************* about how the installation went. I told him what had happened and he asked that I send pictures - sent by email June 23 with no return response.June 28: Called *** and left message, no call back. I called **** and he said he would contact ***.June 5: *** sent an email informing me the installer had been on vacation and that he would get back to me by the end of week. July 8: Did not hear back from ***, so I left ********** messages, no call back.June 11: Called and left message with *********** no calls back. July 12: Called Empire customer service, was informed *** had never started the process for getting fixed, She initiated and told me I would hear back in 24 hours. I did not.July 15: Called again and was told a ***************************** had been assigned and they left a message for her to call me.July 18: Called again and was transferred to *****, she told me she spoke with the installer and would get back to me by 3pm that day. She did not.July 20: Called Empire and told them what was going on, she said she would escalate and I would hear back in 24 hours. I did not.Jul 22: Called Empire at 10:08am, explained what was going on, she said I would hear back in 30 min from the inhalation manger. I did not and it is 1:44pm.

  

  Business Response

  Date: 08/04/2022

  We appreciate the customer contacting us regarding their concerns.

  Service was completed. We thank the customer for their feedback and apologize for any inconvenience. 

• Initial Complaint

  Date:07/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several months ago we had new flooring installed. It was stated multiple times prior to and during and after the installation that the baseboards were not a problem. It was discovered to be a problem. Empire decided on their own to remove baseboard in our entire home and replace it with sub standard baseboard. They have installed a similar baseboard now but it is unpainted. Further they have caused damages to our walls approximately 4-6' feet up through out our home. They to date have done nothing to correct these issues. I have attempted resolution many times and have been in contact with local manager ***********************, who asked me to provide a painting quote. I provided the quote retrieved on my own time not empires of course. To date no resolution and the job is 100% NOT FINISHED. I have contacted my finance company and payment will be withheld until resolution can be discovered.

  

  Business Response

  Date: 08/09/2022

  We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and are in current negotiations with the customer for a monetary accommodation to the order. We appreciate the customers feedback and look forward to amicably resolving this matter.

  Customer Answer

  Date: 08/22/2022

   
  Complaint: 17609097
  
  I am rejecting this response because:
  

  To date this situation is unresolved and I have not heard from the business after sending requested quotes.  
  
  

  Regards,

  
  

  ***********************

  ************

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/26/2022

  We have extended a monetary accommodation offer to the customer to amicably resolve the matter. ********************** considers the offers to be fair. 

  Customer Answer

  Date: 08/28/2022

   
  Complaint: 17609097
  
  I am rejecting this response because: the monetary offer is inadequate and only benefits the business.  The monetary figure 

  barely covers half of the quotes received to correctly repair damages caused as direct result of Empire staff and their contractors.  
  

  I will say that we are finally discussing monetary restitution that is more amicable and realistic.  I truly appreciate **** who thus far

  is the only representative of Empire that has taken this matter seriously.  We simply want to put our home back together.  We are 

  in the negatiations.  We are truly hoping for a fair and reasonable solution. 

  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 09/01/2022

   
  Complaint: 17609097
  
  I am rejecting this response because:We had flooring installed, company tore out our baseboard without permission, installed a subpar product. Removed the subpar product and re-installed a more like product. In the process they destroyed our walls and the baseboard is still not complete in some areas. Our walls are damaged and require drywall repairs along with painting. I have provided the business with multiple quotes to repair the walls and paint. To correct the issues solely caused by Empire and its staff. To date they have offered to cover a very small portion of the damages and continue to offer very low monetary remedies to correct the problem caused by Empire and its staff.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 09/07/2022

  We have reviewed the submitted estimates. We do not agree that all of the services quoted are our responsibility and have offer to reimburse those service that we accept responsibility.  Of those services we accept the estimates are for upgrades to what existed and so those upgrades have been removed from the amount offered.

  Customer Answer

  Date: 09/12/2022

   
  Complaint: 17609097
  The offered amount does not cover the damages.  The upgrades discussed were stemming from switching to egg shell paint from a flat to which we will be covering the cost for the upgrade. The lowest bid was 10k to repair walls and paint caused by the business and its employees. There offer is for half the lowest bud.  Hardly covering the damages 100% caused by the installers working for the business.

   

  hardly a fair and amicable response. 

  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had to separate the orders (based off our financing availability (refi)). Was told they would be combined into one order at the final finance. On final financing, price was hundreds more than stated. A COF had to be implemented and were told to have 'faith' the numbers would line up. The installation dates were requested to be on the same day, moving up the original install of the following week to the new date of the closest one scheduled. A call was received the 11Jul to confirm the living room, hallway install. Questioned about the bedrooms and the rep had no visibility to that one. Transition pieces were omitted until the day prior to install, options provided and Empire said they'd cover costs. These were the whole reason for us including the living room, to update and remove previous issue of tracks stabbing our feet. Spoke with ****** the day prior to install date, she verified only Living room and hallway to be done. No call received the install team was coming, we were about to run errands and happened to see a truck drive in our neighborhood. The install was for the bedrooms only, not living room and hallway as scheduled. Install team could not attach the tack strips to the terrazzo floor. The floors chipped when attempting to attach (when the installers were showing us this, a little chip of floor came up and hit my husband, *****, below the eye). The team could not speak English, we could just barely communicate with their lead(?) member. Was informed that this is an illegal practice by empire which was verified by her manager. ****** rocked the whole time. Always available and tried to find a path forward for the non stop issues. Options were provided by the install team, recommended to get a different carpet and reschedule. ****** spoke with them and told them to contact their manager (Amari?) to check options. Were told to go to ********** to look for a carpet glue to use.

  

  Business Response

  Date: 08/04/2022

  We appreciate the customer contacting us regarding their concerns.

  The Regional Manager has contacted the customer and resolved the matter amicably.

  We apologize for any inconvenience and thank the customer for their feedback.

• Initial Complaint

  Date:07/21/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold use flooring with a higher price than quoted, sold us flooring with faulty install, and sold us carpet that was not what we ordered

  

  Business Response

  Date: 08/09/2022

  We appreciate the customer contacting us regarding their concerns.

  The customer contracted for carpet and vinyl ******************** installation on June 6, 2022. The price charged was the price agreed to by contract.
  
  The carpet was confirmed to be the correct style and color as ordered per contract. We thank the customer for their feedback.

  Customer Answer

  Date: 08/09/2022

   
  Complaint: 17606486
  
  I am rejecting this response because, the color of the carpet is several shades lighter than what they showed me and I agreed to. I work in a factory and I have a black dog, I would have never have ordered this light of shade carpet. When I talked to them they said that the carpet doesn't always look like the samples. The day they came to install my wife was on her way to work and saw the carpet in the truck and she told them DO NOT install that carpet until my husband gets home. I got home a hour later and they were gone carpet was in and they told my minor grandson with learning disabilities he had to sign the paperwork Sincerely,
  
  *********************************

  

  Business Response

  Date: 08/17/2022

  We appreciate the customer contacting us regarding their concerns.

  We arrived as scheduled to service today, Wednesday August 17th. The customer declined service.
  

  The local office is working with the customer on reselecting other products of a comparable cost.

  Customer Answer

  Date: 08/22/2022

   
  Complaint: 17606486
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for both carpet, the highest plush padding that I was told was SO SOFT YOU CAN SLEEP ON IT and transitional pieces from the tile to the lament flooring. First of all, this is not plush padding. This is regular padding. Why did I pay extra for something I did not receive?Second, they brought the wrong color transitional piece and NEVER came back to fix it. I have called and emailed over 20 times with zero help. I want the job finished or a billing adjustment. This company is a total scam. They dont care at all to fix the problem they cause when I paid for this in full.

  

  Business Response

  Date: 08/02/2022

  We appreciate the customer contacting us regarding their concerns. We have extended a monetary accommodation to the order that has been processed. We appreciate the customers feedback and consider this matter closed.

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The complete details require more than ***** characters. See email. I had carpet installed 3/18/20. Shortly thereafter, I was advised by a professional carpet cleaning service that my carpet is wearing faster than it should and has fiber loss. I contact EMPIRE TODAY. ******* schedules me for a 3/3/22 inspection. Two installers come out to do an inspection. I am charged $75.00. On 3/23/2022, I am told by ***** that a note was entered into the system on 3/22/22 indicating they are waiting on material list. The next ********************** tells me the issue with my carpet is not covered under warranty and I would need to pay to have the entire carpet replaced. I request a copy of the inspection report; ******* does not have it. She transfers me to her supervisor *********************. I ask ***** for a copy of the inspection report. He states the decision was communicated to him verbally by the installers and he cannot provide me anything in writing. ***** also states that he is unable to escalate the issue. Upon reviewing the manufacturers warranty, it appears as though I was provided with false information. On 4/1/22, I call back to discuss with *****. I speak with ***** who informs me she will have *********************** me back. I do not hear back from anyone; on 4/13/22 I email customer support at *****************************************************************************************************************. The next day I receive an email from *****. On 4/16/22, I respond to ****** email and I carbon copy *****************************************************************. I do not receive a response from ***** or EMPIRE customer support. I send a follow up email to ***** on 6/5/22 and I send a follow up email to customer support on 7/8/22. To date, I have not heard back from either. I have been scammed out of $2,500 to have the carpet installed and furthermore I have been scammed out of $75.00 to have someone come out and make a determination that they will not put in writing. The warranty needs to be honored and this carpet needs to be replaced FREE OF CHARGE (per the warranty)!

  

  Business Response

  Date: 08/08/2022

  We appreciate the customer contacting us regarding their concerns. We have filed a warranty claim with the manufacturer on the customers behalf. Once the manufacturer has rendered a decision on the warranty claim we will contact the customer to discuss the results. Disposition of the claim could take up to sixty (60) days. We appreciate the customers feedback and look forward to amicably resolving this matter.

  Customer Answer

  Date: 08/10/2022

   
  Complaint: 17597839
  
  I am rejecting this response because:

   

  The issue at hand is my carpet needs to be replaced by EMPIRE free of charge per the warranty. EMPIRE has acknowledged that the carpet needs to be replaced; however, they are not willing to do so free of charge. They are also unwilling to provide documentation elaborating on why they are unwilling to replace the carpet free of charge. And in addition, they were initially extremely irresponsive to emails. To date, they (i.e. ********************* and staff) have failed to provide me with any updates on where we are at in this process. The issue will not be considered as resolved until EMPIRE honors the warranty and replaces my carpet free of charge.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 08/19/2022

  We filed a warranty claim with manufacturer on the customers behalf.

  
  The manufacturer denied the claim (denial letter attached) indicating the photographs:
  Do not exhibit any manufacturing related deficiencies.
  Show the texture has change to some degree in the heavy traffic areas that is normal wear and tear of this product.

  
  The customer may hire their own certified independent carpet inspector, at their cost, and submit a certified carpet inspection report to us for review. Certified carpet Inspectors may be located through the IICRC.

  
  We have offered replacement at a discounted cost to the customer.

  Customer Answer

  Date: 08/24/2022

   
  Complaint: 17597839
  
  I am rejecting this response because:

  
  

  This issue has not been resolved for the following reasons:

   

  On March 3, 2022; Empire sent carpet inspectors to my home and I was charged $75.00.  Based on this in person inspection, Empire determined that the carpet needed to be replaced.********************* stated in an email sent on April 14, 2022 that the carpet would need to be replaced at my cost. Therefore, the issue is not whether the carpet needs to be replaced; the issue is that the carpet has not been replaced by Empire free of charge. Empire needs to replace my carpet free of charge per the warranty that covers the carpet. Empires issue (per *********************** email) is that the replacement carpet would not be covered free of charge because there had been no professional cleanings. This statement was false and was proven false.

  The manufacturers denial of the claim that Empire filed is based on photographs that Empire submitted to the manufacturer. However, prior to Empire filing a claim with the manufacturer, Empire had already sent inspectors to my home and charged me $75.00. Afterwards, Empire determined the carpet needs to be replaced based on an in-person inspection by certified inspectors which I presume is more accurate than photographs. Were the inspectors that Empire sent to my home on March 3, 2022 not certified?  Therefore, the carpet needs to be replaced by Empire per Empires inspection and *********************** email. And the carpet needs to be replaced free of charge per the warranty that exist.

  In addition, I have made several requests to Empire for the following:

  1.      A copy of a formal inspection report detailing why EMPIRE is refusing to honor the warranty, the names and contractor state license board numbers of all parties involved in making the decision to not honor the warranty starting with the two installers who came out on March 3,2022.

  2.      The name and contractor state license board numbers of the individuals who installed my carpet March 18, 2020.

  3.      The mailing address of your corporate office where I can file a formal complaint as well as the name and title to whom the letter should be addressed.

   

  To date, Empire has failed to provide me with ANY of the requested items. For the record, I would like the following:

  A.     The names and contractor state license board numbers of all parties involved in making the decision to not honor the warranty starting with the two installers who came out on March 3, 2022.

  B.     The name and contractor state license board numbers of the individuals who installed my carpet March 18, 2020.

  C.      The mailing address of your corporate office where I can file a formal complaint as well as the name and title to whom the letter should be addressed.

  D.     *********************** contractor state license board number

  E.      A copy of the photographs Empire submitted to the manufacturer that was used in the manufacturers determination.

  F.      An official letter from Empire (not ****)stating whether or not Empire is going to replace my carpet free of charge and the reason for Empires decision.

  This information is vital in my pursuit of justice and Empires delay leaves the matter unresolved. Therefore, I have to reject the business response.