Complaints

This profile includes complaints for Empire Today, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Empire Today, LLC

  333 Northwest Ave Northlake, IL 60164-1604

  
• 

  Empire Today, LLC

  200 Elm St North Haven, CT 06473

  
• 

  Empire Today, LLC

  120 Spagnoli Rd Ste 3 Melville, NY 11747

  
• 

  Empire Today, LLC

  103 Central Ave Ste 400B Mount Laurel, NJ 08054

  
• 

  Empire Today, LLC

  111 Amor Ave Carlstadt, NJ 07072

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had empire today install flooring in our house. They installed laminate and carpet. A laminate piece has came up due to faulty work of empire. We first contacted them to get this repaired. They made a service request and contacted us once without getting a hold of us so they canceled our service request without our knowledge. Then we submitted another service request. One person called, the phone rang twice then they hung up. We have tried multiple times to get in contact with anyone and all we get is transferred another person who never returns our calls. I have sent multiple emails including pictures of the piece that needs repaired, even though they claim I have not. I have left multiple voicemails and nobody on their customer service staff seems to know whats going on and says this is not their normal way of doing business. I am getting extremely frustrated because I have a piece in my house that is damaged due to their poor negligence, since the piece is no longer attached our robot vacuum cannot even sweep without it coming off which is since their installers did the work poorly and they seem to not want to make it right. This is going on almost 3 weeks of trying to attempt to somebody on the phone to come out and look at the damage and repair it but it seems like they just try to not acknowledge it so they dont have to do any of the work to repair their crappy workmanship. Plus theyre 25 year warranty is a complete lie if its taken me this long for just a single piece, I want to make sure that nobody else gets hassle from them like we did. They show no remorse and act like its our fault that they havent been able to contact us because they call once and it rings twice and then they hang up and weve also asked them to call at certain times because we work and we cant always pick up the phone while were at work this company is horrible and needs to be punished in some type of way so that they can stop making their customers pay for their actions.

  

  Business Response

  Date: 01/28/2025

  We appreciate the customer reaching out to share their experience.

  Service was completed on Saturday, January 25th. 

  We apologize for the customer's inconvenience and thank them for the opportunity to address this matter.

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22818427
  
  I am rejecting this response because:
  No apology was made to myself or my husband from the company until just receiving this response. I spent many hours of my time on the phone trying to get someone to come out to fix something that was done poorly. Then they cancelled an appointment that they made due to not having the material, even though they had enough time to secure the material or just scheduled me on a day knowing they didnt have it. No contact was made when they cancelled it, I just received a email of a new day and time that they picked. They are horrible at communication and do not care at all about their customers. They also send out people that do not speak our language and we have to go through translator software just to have a basic sentence said to them. I believe an attempt to apologize WITH compensation should be sent as all they did was come out and fix what they didnt do correctly only when I contacted BBB. ******** customer service and apparently workmanship service and quality of their product. Would never recommend to anyone I know. 
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 02/03/2025

  We sincerely apologize for any further inconvenience and have reached out to the customer to discuss their experience further. 

  We thank the customer for their feedback.

  Customer Answer

  Date: 02/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid $20,000 for a new floor last year. We had a poor install as the floor is coming up. We have called dozens of times in an attempt to get someone to come out and repair. They tell each call a Manager will call in 1-3 days. They never call.

  

  Business Response

  Date: 01/31/2025

  We appreciate the customer contacting us regarding their concerns.

  We have contacted the customer and scheduled service on February 3, 2025. We will follow up with the customer after the service to ensure satisfaction.

  We apologize for any inconvenience and thank the customer for their feedback.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PAY $5730 ON JANUARY 6, 2025, ****** ********, EMPIRE TODAY REPRESENTATIVE TOLD ME THAT $3000 THAT I WAS FINANCING WILL COVER THE *** ON JANUARY 11TH. 2025 & I ONLY HAVE TO PAY $800 ON JANUARY 29TH, 2025, TODAY JANUARY 11TH ****** ******** CAME TO MY ADDRESS TO COLLECT $1070, THAT I STILL OWE FOR *** DONE ON JANUARY 11TH 2025. WHEN I TOLD HIM PRIOR *** I DID NOT HAD ANY FUNDS AVAILABLE UNTIL JANUARY 29TH & MY UNDERSTANDING WAS THAT I WILL PAY $800 FOR LAST PAYMENT, I ASK HIM 6 TIMES & TOLD HIM 6 TIMES I HAD NO MONEY TO HAVE EVERYTHING CLEAR. I CALLED EMPIRE TODAY AT ************ & spoke to 4 different employees & lastly customer service ************** said that Department of Collections will call me back. I strongly belive that iam not Responsible for $1,070 because I was pull in with lies from the beginning since the Estimate I was given for $9,276 wich balance will be $546 with job finish. & only 1/2 job was done & I cancel Rest of the job because I don't want any business with them. EMPIRE Today still keeps sending me emails & Text when is the 3rd time I have ************* have put an appointment for February 28th, 2025. I CALLED ********************************* TOLD ME IT WAS JUST A BOGUS APPOINTMENT. IAM A WAR DISABLE VETERAN & SUFFER FROM **************** DISORDER WITH PTSD, I STAY AWAY FROM PEOPLE BECAUSE WHEN MY ANXIETY RISES I GET PANIC ************ HEALTH GETS REALLY BAD. MY NERVOUSE SYSTEM COLLAPSES WITH MULTIPLE HEALTH ISSUES I HAVE & THEN I END UP IN THE HOSPITAL, I HATE HOSPITALS BUT I DONT HAVE A CHOICE EMPIRE TODAY TOLD ME THEY WERE NOT ABLE TO HELP ME, I OFFER TO PAY THEM IF THEY PUT ME IN A PAYMENT PLAN , THEY SAY THEY DONT DO PAYMENT PLANS, THEY DO COLLECTION. I FEEL ABUSE, & TAKING ADVANTAGE & DISCRIMINATED AT THE SAME TIME. NO ONE AT EMPIRE TODAY IS ABLE TO HELP ME & SPENT OVER AN HOUR TALKING TO THEM & NO HELP. PLEASE HELP ME, MY NUMBER ***************** Email ************************

  

  Business Response

  Date: 01/21/2025

  We appreciate the customer contacting us regarding their concerns. We have spoken to the customer and provided a monetary accommodation to the matter. We appreciate the customers feedback and consider this matter resolved.  

• Initial Complaint

  Date:01/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got kitchen floor a few years ago they are breaking and coming up the company told me they are not covered and I would have to pay to have them replaced I paid alit of money for the floor and I cant afford to pay again I am on a limited income and just asked them to do the right thing

  

  Business Response

  Date: 01/31/2025

  We appreciate the customer contacting us regarding their concerns.

  We provide a one (1) year labor warranty, in addition to the product warranty from the manufacturer. The customer's ******************** was installed in September 2018 and as such, a fee is applicable for any out warranty service. 

  A manager reached out to the customer and for goodwill and satisfaction offered a discounted quote for an assessment.

  We apologize for any inconvenience and thank the customer for their feedback.

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22805867
  
  I am rejecting this response because: I should not have to pay for assessment for substandard flooring I have sent many pictures of the floor falling apart
  
  Sincerely,
  
  **** **********

  

  Business Response

  Date: 02/04/2025

  As the flooring was installed in September 2018, the one year labor warranty has expired and a fee s applicable. We have noted the customer's account with the discounted quote that was offered, should the customer change their mind.

   

   

• Initial Complaint

  Date:01/13/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My over all experience has been. Awful. There has been miscommunications, hidden fees, and over all terrible experience. I was also told I would be receiving compensation and then was told we dont do that.

  

  Business Response

  Date: 01/16/2025

  We appreciate the customer contacting us regarding their concerns.

  The ************* Service Manager contacted the customer and has resolved the matter amicably.

  Customer Answer

  Date: 01/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:01/10/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ********** sold on Sept ******* a new floor installation of Bradstreet Acacia Samba ***** vinyl floating floor on the staircase, upstairs hallway - including closets , master bedroom & 2 other bedrooms . The installation dates were Nov 13 & Nov 18 The first installment on Nov 13 , included The Master Bedroom, walk in closet, upstairs hallway and staircase (14 stairs) . Unfortunately the material that was supplied for the stairs installation was not suitable but the contractor installed it anyway. Our concerns were addressed with the customer service department speaking with ***** ******* ext 4644 We again Contacted ***** *******. **************** set up a visit on Dec. ****** by a new contractor to access the issues & a new installation to correct the issues was scheduled for Dec 18 .On Dec18 , 2024 the new contractor came and after removing one thread ,informed us that the material that was used , wasnt the correct type on flooring & could not complete the installation. ****** **********, return to show us suitable flooring to try to match the existing vinyl flooring that was just installed. We were very dissatisfied that the flooring would not be the same & match the recently installed flooring in the ******************* We picked out new flooring to replace the defective flooring on the stairs replaced. The installation date was January 9th , 2025. After removing the defective vinyl flooring, the contractor chipped chunks of wood off the stairs . The contractor informed us that the stairs werent level & the new material would not work satisfactorily. He said his boss told him to leave, therefore leaving the stairs bare , with unfinished, splintered & creating a hazard.I spoke with **** in **, who assured me she would have ***** ******* contact me. Unfortunately that didnt happen.We are very dissatisfied & concerned that the job was not completed as promised. We are also very concerned about the safety of the broken, uneven, unfinished stairs.

  

  Business Response

  Date: 01/21/2025

  We appreciate the customer contacting us regarding their concerns.

  The local General Manager communicated with Ms. ****** and advised we will install carpeting on the steps at no charge once she selects a style.

  The hard surface could not be installed due to the steps being unlevel.

  We look forward to hearing from the customer and resolving this matter amicably. 

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22792116
  
  I am rejecting this response because: ***** ********* General Manager at Empire refuses to repair the wooden staircase that was damaged due to their contractor removing the vinyl flooring that was not installed properly. We want the wooden staircase restored to its original condition and then we will agree to having suitable carpet installed even though they had promised/ contracted with us that the floor would match the newly installed vinyl flooring. We also want the charge for the stairs to be removed from our balance. In addition the molding in all the bedrooms and hallway need replacing, the flooring that is coming up in the master bedroom replaced, also the flooring in the office room is squeezing & needs secured. The guides for the closet doors in the office & spare bedroom need to be installed to hold the closet doors in place. The vinyl piece at the top of the staircase is damaged and needs to be replaced. 

  
  Sincerely,
  
  ***** And ******* ******

  

  Business Response

  Date: 01/27/2025

  The local General Manager contacted the customer and have come to an amicable resolution.

  The repairs and carpet installation is scheduled for Thursday, January 30, 2025.

  Customer Answer

  Date: 01/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  All The repairs & new carpet installation were completed yesterday 1/30/2025 to our satisfaction. 
  
  Sincerely,
  
  ***** And ******* ******

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased LVP flooring from Empire in Dec 2021. During the next year we noticed a lot of buckling of the floor and called Empire and, since within the 1 year warranty period, they ***laced a good portion of the floor. Fast forward to **************************************** the floor again and contacted Empire in August. We paid $150 for an inspection which occurred but they never called us to tell us the problem. We called Empire and spoke to customer service and they indicated it was a site issue but no one could tell me what the site issue was! I was then put in touch with the installation supervisor who came out and did numerous tests and found no site issues and stated she was going to ***ort it as a mill defect. Again, no return calls for a few weeks. We called and found that that the mill declined the claim. Empire indicated that the cost would be over $800 to fix the floor. When I questioned if we don't know what's causing it wouldn't it happen again and we can't keep spending $800 every couple of years for a floor that should be virtually maintenance free! They finally stated they would split the cost but still NO ONE was telling me the cause as I still don't want to be paying out of pocket to fix the floor every couple of years. After MANY phone calls I was finally told by one *** that it was an interlocking floor and that walking on it will cause the buckling! I informed them that some of the buckling was in areas where there is virtually no foot traffic and my 100-year-old mother lives with me and has a ******. The last time I reached a customer service *** (a couple of weeks ago) she told me the notes said to stop using the ******! How am I to tell my mom she can't use ******!! Every time I call they tell me someone will call me back in 24 hours but no one ever does. I don't want to keep shelling out money on a floor that you can't walk on!Attached is an email that resulted from speaking to someone but have not heard back from her.

  

  Business Response

  Date: 01/28/2025

  We appreciate the customer reaching out and sharing their experience.

  We have completed an assessment and a repair service is scheduled for Wednesday, February 5th.

  We apologize for the customer's inconvenience and thank them for the opportunity to address this matter. 

  Customer Answer

  Date: 02/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details of complaint in the attached document. I want Empire Today to acknowledge my complaint. I have sent numerous correspondences and have called multiple times. I have heard nothing back.

  

  Business Response

  Date: 01/23/2025

  We appreciate the customer reaching out with their concerns.

  A manager is in contact with the customer and service is scheduled for Saturday, January 25th.

  We apologize for the customer's inconvenience and thank them for the opportunity to address this matter. 

  Customer Answer

  Date: 01/26/2025

   
  Complaint: 22783281
  
  I am rejecting this response because:

  The company only started responding (via multiple calls and texts) once they received the BBB complaint and acknowledged, by a visit to the residence from the installation manager, who concurred and noticed/documented the visible seams.  During her visit she stated she'd be present at the residence when the corrected reinstall was scheduled (25 Jan 2025) to oversee the reinstall of the hallway.  On 25 Jan 2025, I attempted to contact the installation manager via text message and phone (left a voice message) to confirm she'd be present. I never heard anything from her (or the company).  After waiting at my residence 3/4 of the day for the install team to arrive, I was contacted by the install team saying they'd arrive at 3pm.  When the install team arrived, the lead installer told me he'd been trying to contact the installation manager also (she also told him she'd be at the residence during the reinstall).  The lead installer also told me that replacing just the hallway carpet would not fix the issue and it would cause more seams (at the bedroom doorways and closet doorways (something I questioned during a discussion with one of Empire todays employee).  Note: Empire Today told the installer to minimize the seams at the doorways and closet (which contradicts what he was sent out to do).  I told the install team not to tear up the hallway carpet if they thought the problem wouldn't be fixed.  I made it clear I was not waiving any rights and wanted to speak with a manager.  The install lead said he'd pass that on.   

  I want a resolution or to be compensated. This issue has been going on for over a month.  I have paid in full but have also contacted the financing organization to dispute the charge due to the issues I'm having.   As noted prior, there are other seams in the carpet that are not noticeable.  I don't feel as though I'm being unrealistic.  The seams are very visible in an area that's walked on a lot.  
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 01/29/2025

  We apologize for the further inconvenience.

  The service is now scheduled for Monday, February 3rd. 

  Customer Answer

  Date: 02/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  The company did the right thing and replaced the entire carpet.  It looks 100% better!   

  Thank you for your help!  

  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a 5 year warranty on the flooring/carpet install. In Mar of 24 they were out to restretch the family room, because the carpet was waving. Now the living room is doing the same but refusal to fix.

  

  Business Response

  Date: 01/24/2025

  We appreciate the customer contacting us regarding their concerns.
  We have informed the customer that we provided a one (1) year workmanship and services warranty with our installation. The customers workmanship and services warranty expired on March 15, 2023,thus since they reported their concern December 30, 2024, the requested service would be chargeable.
  The customer was provided their one-time courtesy service that was allotted under the extended service plan on March 11, 2024.  
  We have quoted the customer a cost to conduct the service
  We hope the customer will consider our offer so we may resolve this matter amicably. 

• Initial Complaint

  Date:01/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had tile installed in my kitchen April 2023. As time went by the ***** started coming up and the tiles started to move. I called Empire in March of 2024 to get them to repair my floor. They stated I was not under warranty anymore and I would have to pay because I was one month past the warranty. I explained that this is a grout and installer defect and should not have to pay. I agreed to pay and the appointment was set up. I was to receive a call from the installer the morning of the service. That morning o call so I called and was told that the repair was cancelled by the installer and rescheduled. I told the person that I was never told it was cancelled. Long story short my wife and I called and scheduled with them several times. The installer would cancel, the installer didnt have the right materials and left, had to order more tile, that took several weeks to come in, then once again cancelling and rescheduling. We had been trying to get these repairs done since March 2024 and finally gave up in November of 2024 because of all the run around. They also wanted us to pay another $500 for their defective grout and improper initial install.I would like to get a refund for my floor. I will need to get a whole new floor installed because of their incompetence. They used defective grout and the person that installed the tiles was an apprentice and didnt lay the tile correctly.

  

  Business Response

  Date: 01/24/2025

  We appreciate the customer contacting us regarding their concerns. 

  We have reached out to discuss but have not yet spoken with them. 

  We look forward to speaking with the customer and appreciate the opportunity to address their concerns.

  Customer Answer

  Date: 01/24/2025

   
  Complaint: 22770398
  
  I am rejecting this response because: We were never offered a new floor at a lower cost. We were told that they would send an installer to repair but we would still need to pay. After our experience with the installers cancelling on several occasions and getting any resolution for a year we declined. We just want a refund for the floor. 

  I just received an email from ***** today saying that we were offered a new floor at a lower cost but that is not true. ***** has never spoken to us. He left a message and gave us the scheduling number. When I called and got a direct number to him, he did not answer and never responded to my request to call me back. When I called the scheduler and asked to speak with *****, I was told he was in meetings all week.

  All I want is a refund. Even if it is half of what I paid. 
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 01/30/2025

  We provide a one (1) year service and workmanship warranty in addition to the warranty provided by the manufacturer for the product. 

  The customer's ceramic tile was installed in May of 2022. They first called in to report their concerns in March of 2024. Nearly 10 months after the service warranty had lapsed, so a fee applies for any service. 

  We apologize for any inconvenience and have offered the repair at a discounted fee. No refund is due. 

  Customer Answer

  Date: 01/30/2025

   
  Complaint: 22770398
  
  I am rejecting this response because:
  I understand the warranty and we will willing to pay as I have stated before but than we kept getting the run around for almost a year. They did not help to get the repair done and I would like a refund.
  Sincerely,
  
  ***** *******