Complaints

This profile includes complaints for Empire Today, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Empire Today, LLC has 42 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Empire Today, LLC

  333 Northwest Ave Northlake, IL 60164-1604

  
• 

  Empire Today, LLC

  120 Spagnoli Rd Ste 3 Melville, NY 11747

  
• 

  Empire Today, LLC

  9018 Rico Rd Monroeville, PA 15146

  
• 

  Empire Today, LLC

  111 Amor Ave Carlstadt, NJ 07072

  
• 

  Empire Today, LLC

  1864 Enterprise Parkway Twinsburg, OH 44087

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My floor installation began on 6/30/23 and was not completed due to several installation issues until the end of 7/23. Within one year the flooring started to show signs of warping around the edges of each plank intersection as shown in the pictures. I contacted customer services and described my issue and sent pictures to show and was told that this was an installation problem and that since it had been a year pass that installation it was no longer under warranty. I explained to them that this was not an installation issue, but a material product issue. I asked several times to have someone come out to look at the defective material, but did not get a response. I finally decided to schedule an appointment as if I wanted to purchase another installation on 3/25 where I then received a quick response. Upon the salesman's arrival I showed him my kitchen floor, and the damaged material and he went on to ask me how I cleaned my floor. I replied that I sometimes used a steam mop or a spray mop. He then told me that those were not supposed to be used on this particular floor and that I could only dry mop my floor. Therefore, my floor warranty was voided. None of this was listed in my warranty and it was not explained to me prior to my purchasing this product. Any additional information about this flooring was not shown to me as my contract was a digital contract that did contain all of the pertinent information that I should have had available to me before purchasing this product. This type of salesmanship is deceitful and does not show good faith.

  

  Business Response

  Date: 06/09/2025

  We appreciate the customer reaching out to share their concerns.

  We provide a one year installation warranty in addition to the material warranty from the manufacturer. The customer's laminate ******************** was installed in June 2023. We would be pleased to submit a claim to the manufacturer for review under warranty and have reached out to the customer to gather information to do so. We have not yet heard back from the customer.

  We look forward to hearing back from the customer and resolving this matter amicably. 

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23360251
  
  I am rejecting this response because:
  I am not satisfied with their efforts to my complaint. They have since offered to come to my home to inspect the damage which is what I expected in the first place. We will see how this comes out. The inspection is to take place on 06/17/25.
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 06/16/2025

  We apologize for any further inconvenience and appreciate the opportunity to complete the assessment on Tuesday, June 17th.

  Customer Answer

  Date: 06/22/2025

   
  Complaint: 23360251
  
  I am rejecting this response because: After sending a representative to my home to assess the issue, he concluded that the reason that my floor was displaying deterioration was due to my use of a steam mop. This is not an acceptable excuse or reason for my floor to look as it does especially when it was not disclosed to me before I purchased this particular flooring. As I stated before there is nothing in my contract that warns me about the use of a steam mop. I also, will not accept any replacement of the same flooring.

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/27-5/21 Our original install date was delayed since the flooring was not in stock We were led to believe the floor would be installed in two days by a team and were shocked when only two people came to install flooring for three bedrooms, a bathroom, and a large living room and dining area and were told it would take more like 4 days We were then told that two of the boxes were damaged so the installation would not be able to completed until more boxes came in Then the boxes that came in were the wrong size. We finally had to call since we were given no estimate as to when to expect the boxes and installation only to find out it had been scheduled already and no one bothered to inform ***** between delays, I started to notice that the floor that was installed had scratches, dings, chips, etc. I waited for the entire floor to be installed ( a process that took close to a month with all of the delays) and then sent an email explaining all of this. I was asked to submit pictures, which I did An inspector finally came out and agreed that there was more damage than usual after an installation.I receive the email with an invoice for how much it would cost to replace damaged boards I emailed asking for someone to call me and no one did I called the customer service line and waited for a call back which never happened so I called again. I finally received a call back three days after that only to be told that the damage was caused on site and we would need to pay for the replacement boards but they would look into it and call us back. I did not receive a call. Since then I have emailed, called, sent web comments, and even contacted my sales person. I never received a call from a manager. The quality of the material is not worth what I paid and the customer service has been deplorable. All I wanted was to have a manager call and talk with me to come to some type of agreement on how this issue could be resolved. I can provide pictures and email documentation

  

  Business Response

  Date: 06/09/2025

  We appreciate the customer reaching out and sharing their experience.

  We provide a one year installation warranty in addition to the material warranty from the manufacturer. The customer's ******************** was installed in December 2024. A manager assessment was completed and a few areas are in need of a warranty repair. We have reached out to the customer to schedule a service at their convenience.

  We apologize for any inconvenience and look forward to resolving this matter amicably. 

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23359450
  
  I am rejecting this response because:

  As I told a representative on the phone, I am not interested in having this company do any work on the floor for several reasons. One of the main reasons is the quality of their work and the poor customer service. Another reason  is that as soon as they start pulling up flooring it will in turn pull up the sub floor which will then need to be replaced. I was originally sent an invoice for close to $4,000 for replacement boards. I am asking for that plus another $2,000 for labor and the cost of the extended warranty that I paid for since I am sure if I try to use it in the future I will be told that it is no longer good. I am not someone who usually complains but the service I have received has been so poor that I felt others should be made aware.
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 06/12/2025

  The repairs that are needed are offered under the warranty terms and we are happy to have someone from the team preform a site assessment on the day of service. If the customer prefers to not to schedule at this time, we are willing to delay ninety days so that the customer can prepare. 

  We apologize for any further inconvenience and look forward to hearing back from the customer. 

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23359450
  
  I am rejecting this response because:  I am willing to have someone come out and do a site assessment and look at how many boards would need to be replaced, to look at the staples coming through the sub floor and discuss how replacing boards will further damage the sub floor, to discuss what furniture will need to be moved since the damaged boards can be found throughout the house (three bedrooms, living room, and dining room), and to discuss how much further dust and noise can be expected from these repairs (since I have two people living in the house who are not well, one of which has pulmonary fibrosis, and three animals that were traumatized when the work was first completed).  But I would then like to speak to a manager after that assessment. This is what I had asked for in March when I was sent an invoice for the cost of repairing the damage and I immediately sent an email back asking if someone could call me to discuss what this would entail.  No one responded to that email or the following emails or phone calls until I finally had a customer service representative call and say I would have to pay for the repairs, but she would look into it and get back to me.  She did not.  After more emails and phone calls and several requests to speak to a manager without any responses I submitted this complaint to the Better Business Bureau and still I have not had a manager call to speak to me.  Needless to say, the customer service at ********************** has not been good so perhaps you can understand my reticence in having more work completed by a company who did not do the job well the first time around and then did not respond to emails and phone calls over a 4 month period asking for assistance.  If I were to allow more work to be completed by this company and if the work is again not done well, I would likely have the same trouble getting any customer service.  If a manager had bothered to contact me after I had requested in numerous emails and phone calls, I would like to think this whole issue could have been resolved in March.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my extreme dissatisfaction with the flooring installation services provided by your company at my residence located at ****************************************. The job remains incomplete as of the date of this letter, despite multiple scheduled appointments, repeated rescheduling, and numerous failed attempts by your installers to complete the work properly.The original installation was scheduled to begin on February 28, 2025. However, the crew did not arrive until 7:15 PM, far outside any reasonable window for starting such a job. This initial delay set the tone for the project. Since then, the installation has been plagued with repeated issues, including:Failure to complete the job during the first visit.Repeated appointments that resulted in no progress or further mistakes (e.g., wrong materials delivered, installers arriving late, or not arriving at all).Installation of incorrect quarter round (white instead of matching material). Improper installation as well of quarter round Improper floor leveling between the kitchen and dining room.Noticeable wave in the hallway ******** flooring installed in closets.Improper or incomplete quarter round installation.Incomplete and incorrectly cut stair materials that were never resolved.Unfinished stairs despite multiple promised appointments (March 8, March 14, March 15, March 28, and March 31, among others).Additionally, I have lost significant time from work to accommodate your teams, only to be met with unfulfilled commitments and poor workmanship. Despite my efforts to be patient and cooperative, this situation has caused undue stress, financial loss, and disruption to my household.Given that the job remains incomplete, with substandard results on the work that was attempted, and considering that I have paid in full for services not rendered properly, I am formally requesting a full refund for the project.

  

  Business Response

  Date: 06/04/2025

  We appreciate the customer contacting us regarding their concerns.

  Per the customers request, we have come to an amicable resolution regarding the installation project.

  We apologize for the customer's experience and thank them for the opportunity to address this matter. 

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Empire flooring was contracted to perform tile and lvp installation at my home. The job was never done correctly and they caused damages. Several attempts have been made to get them to fix the work.

  

  Business Response

  Date: 06/02/2025

  We appreciate the customer contacting us regarding their concerns.

  We have contacted the customer and resolved the matter amicably.

  We apologize for any inconvenience and thank the customer for their feedback.

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23351382
  
  I am rejecting this response because:

  Simply "repairing" the work that was done sufficiently is not enough in this case. I still need to hire a painter to sand and repaint all of my baseboards. Additionally, the hours spent going back and forth trying to get the repairs done in the first place, lost wages from having to take additional days off work. Some sort of refund as compensation is required for me to consider this resolved "amicably".

  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 06/05/2025

  We spoke with the customer and provided a fair and reasonable accommodation offer but the customer decline.

  Should the customer change their mind, we will be happy to apply the accommodation to his account.

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23351382
  
  Their offer did not even cover the cost to sand and repaint all of the base boards they damaged. At this point they can f*** straight off. I refuse to waste any more time on this. I will not be withdrawing my complaint, nor will I edit any online reviews that have been left.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flooring was installed In January 2025. There were many stains on the floor that won't come up. I have been fighting with them for 4 months to fix it. They have come and tried to clean the floors and they have taken pictures. They have rescheduled several times. They told one guy he only had to replace 3-4 planks, so he came alone. There are way more planks to be replaced. They did a terrible job on many of the baseboards. They keep saying they will take care of us but keep dragging it out. It has been emotionally taxing on us. 

  

  Business Response

  Date: 06/04/2025

  We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and completed service of the installation. We appreciate the customers feedback and consider this matter resolved.  

  Customer Answer

  Date: 06/12/2025

  Complaint: 23349205
  
  I am rejecting this response because: Here is the letter I sent to Empire. It describes kind of what we have experienced. I also have pictures. Please let me know if you want them.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Dec 2020 I had Empire carpet install rugs and flooring in my townhome. Rugs were placed in living and dining room, two bedrooms and upstairs ********** the last year, I noticed that these rugs are disintergrating. The rugs have pulls and parts of the rug material are coming out. The rugs in several areas have also gone completely flat. These rugs look like they are 20 years old. I called the company and sent pics and videos. I was told they discountinued these rugs when I spoke to a **** I believe they sold me rugs they knew would not last for 5 years. No one should have to ***lace rugs after 5 years. I live alone and no pets. I am extremely upset that this company has scamed me into getting these rugs and now look horrible. The *** called me yesterday and said that her manager said I would have to pay for new rugs and they would charge me $150 to come out personally to look at them. I told the *** (who was very kind and helpful) that I want this to be escalated and Empire needs to stand by their product. I am writing to the BBB out of frustration from a company that took my money and knew this would happen to these rugs. These rugs need to be ***laced in all rooms.Please please any assistance is appreciated. ********* *******

  

  Business Response

  Date: 05/23/2025

  We appreciate the customer contacting us regarding their concerns. 

  We provide a one (1) year labor warranty, in addition to the product warranty from the manufacturer.
  The customers installation was completed December 11, 2020.

  The photos and assessment information were forwarded to the manufacturer for review for a claim under warranty.

  Please be advised this process is currently taking up to 3 to 4 weeks for the manufacturer to reply once submitted.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been going back and forth with ***** ****** since February 21 2024 about my flooring at ***************************************. The floors where installed back in April 8, 2023 the first ********* B&B did not put the plastic barrier between the flooring and the concrete it was installed incorrectly it took me emailing and calling Back and forth with ***** ****** starting 02/21/2024 until 08/12/2024 at one point ***** even insisted that the flooring was installed correctly and that it was defective material once the manufacturer responded (see attachment from **** Mountain. ****) in that letter it states that it was improper floor preparation. The flooring was then replaced on 08/12/2024. Since the installation of the replacement flooring it has started to come up in the hallway and the master bedroom. I contacted Empire on 09/02/2024 to notify them of this issue. The ********* came out on 09/07/2024 and said that was normal since it was a floating floor. Since that time now when I walk down the hallway you can hear and feel the floor go down and then pop back up only in areas not through the house which tells me it is not installed properly. I'm fed up with the unprofessional work of Empire and frustrated with the quality of work and feel that I should not be liable for the flooring. I thought I was going to get professional work from Empire that is why I had Empire do the work in the first place. Every time Empire has had to come out and fix the flooring I have had to move everything in my house to the garage making me even more frustrated with the work and the flooring. ***** ******** the ******* office manager sent a manager from Empire along with the same contractor from B&B that did not install the flooring correctly the first time to do an inspection. My flooring issue has not fixed or received a response from Empire on this matter

  

  Business Response

  Date: 06/03/2025

  We appreciate the customer contacting us regarding their concerns. 

  We have reached out to the customer to discuss but have not yet spoken with them. 

  We look forward to speaking with the customer and resolving this matter amicably. 

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23338755
  
  I am rejecting this response because: Empire has made those promises before after they send out some one to inspect the flooring I never hear back from them unless I dispute the charges. Empire has had a regional manager reach out to me before and never heard back from him ever I only heard back from them today 06/03/2025 after I filed my complaint with the BBB 
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 06/09/2025

  We have spoken with the customer and an assessment is currently scheduled for June 11, 2025. 

  We again thank the customer for their feedback and the opportunity to address their concerns. 

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23338755
  
  I am rejecting this response because: Empire has come out to do a inspection before with a manager once they completed their inspection. I never heard back from any manager or regional manager about how my flooring was going to be fixed. Empire always says they want to do things amicably but once they get me to stop any complaints that I had to make with **************** they stop communication with me and nothing gets fixed. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 6, 2024 empire installed hardwood flooring in my living room area. At the end of April I noticed the transition piece started to lift which obviously shows that it was not glued down properly. I have used them in the past for another area and had no issues with the floor. I called them to.come out and inspect the problem. They came out and stated that it was supposed to be glued/nailed down during installation and it was not and they would call us back in a few days to fix the matter. They later called in 3 days to say the damage was our fault and we are being held responsible for paying $250 for something that was not installed properly. The previous job was in a high traffic area and the transition area did not lift up because they nailed it down unlike this last installation they only glued it down. I asked them to send me the assessment that they did and I was told I could not get a copy of it because its their policy. The bottom line is the work was not done properly and we are being held liable. I will not do business with this company again. They say one thing and go back to the office and lie to the customers. On top of that the customer service representative that called me to tell me this information was very rude and disrespectful.

  

  Business Response

  Date: 05/20/2025

  We appreciate the customer contacting us regarding their concerns. 

  The ************* Service Manager contacted the customer and scheduled a warranty service set for Tuesday, May 20, 2025.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/6-7,25, we had Empire install flooring in several rooms. During the initial estimate, the estimator removed the living room floor vent and noted that the depth of the existing engineered hardwood floor was inch. At no time did he make clear that Empires flooring was 3/8" and that we would either have a significant height difference between the floors or would need to pay a significant amount extra for plywood to bring the new adjacent flooring to an even level. On the installation date, the installers did the same depth check using the same living room floor vent and determined that the living room flooring was 3/4 and that plywood would be needed with the Empire flooring to make the floors comparable height. He also noted that it was obvious to him that given the depth of the vinyl flooring to be installed, plywood would also be needed in the kitchen and laundry room. At that point, we were faced with an additional cost of $2,432.50 do the job properly. While the contract we signed and which I read mentioned this possibility, neither the potential additional cost nor the obvious need for the plywood were mentioned during the original estimate. Work had already started ripping up the existing flooring when this issue came up, work ground to a halt, and we had to wait while the additional cost was determined, additional contracts were signed and paid for, and one of the two workmen went to pick up the plywood while the other continued ripping up the existing *********************** husband and I feel that the initial estimate was misleading and grossly understated in not stressing that plywood would be required to do a proper job and that the cost for that plywood would add nearly 18% more to the final cost of the job. While the installers did a fabulous job and we are satisfied with the result, we are unable to recommend Empire.

  

  Business Response

  Date: 06/03/2025

  We appreciate the customer contacting us regarding their concerns. 

  We have discussed this with the customer and for customer satisfaction have offered an accommodation. The accommodation has been refunded to the original payment method. 

  We thank the customer for their feedback and the opportunity to address their concerns. 

  Customer Answer

  Date: 06/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 2 2025 i had Empire Today laid carpet and some LVP flooring in my home When they laid the carpet they cracked my baseboard and took a chip out of my door plus made black marks all down my steps and my baseboard and when they laid my LVP floor they cut all my door frames to short [ it was 5 sets of door frames ] and filled them with caulk Then on May 7 2025 I got all call from a ******** ***** and she ask if my flooring was done I told her yes but i was not happy I told her what was wrong And she said take pictures and send them to her and she would take care of it I gave her a week to do what she had to do No answer so i emailed her two other times Nothing So I called Empire to see what was going on When i did talk to someone I told them i was contacting the BBB she called right back and told me that they can come and caulk them again and nothing about all the marks and the broken baseboard I told her they don't need recalked

  

  Business Response

  Date: 05/20/2025

  We appreciate the customer contacting us regarding their concerns. 

  The ************* Service Manager contacted the customer and explained that the door jambs were not cut for the installation.

  He also explained that touch up is the homeowner's responsibility per the installation checklist in the contract.

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23332864
  
  I am rejecting this response because:
  The doors jams were cut down and we have more then a few marks plus my baseboard is cracked and my door has a chip out of it I dont mind painting a few marks put what they left was a lot more then a few plus let then ask the carpet people what they did to my dresser pluse I need them to replace the carpet transitions they use old one and not new like I was told           
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 05/22/2025

  We apologize for any inconvenience and thank the customer for their feedback.

  The ************* Service Manager contacted the customer and confirmed a repair service for Monday, June 2, 2025 to address the transitions.

  The customer advised he is not concerned about the dresser damage and has repaired the dresser himself.

  Customer Answer

  Date: 05/22/2025

  I just talk to them today a I told them I will call back tomorrow I did tell them that I will fix the dresser 

  I Didn't agree with the job for them to come back yet I don't know when I can that off work yet Thats why I told them i will call them back

   
  Complaint: 23332864
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ****