Complaints

This profile includes complaints for Empire Today, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Empire Today, LLC

  333 Northwest Ave Northlake, IL 60164-1604

  
• 

  Empire Today, LLC

  200 Elm St North Haven, CT 06473

  
• 

  Empire Today, LLC

  120 Spagnoli Rd Ste 3 Melville, NY 11747

  
• 

  Empire Today, LLC

  9018 Rico Rd Monroeville, PA 15146

  
• 

  Empire Today, LLC

  111 Amor Ave Carlstadt, NJ 07072

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchaser:******** ***** Business:Empire Total Price:$6332.67 ID:7de50903-b659-42cd-8394-ceccaff4e869 Installed:Mar 16, 2025 2/28:Purchased Flooring. Salesman didnt think it necessary to remove the wood flooring & said there would not be a big transition. Signed contract and Install took place on 3/6:Installers arrived. One person asked if they were removing the current wood flooring. I told them salesperson didnt think it would be necessary. When install was completed, I told them immediately the transition was unacceptable.3/6:Sent email w/pictures of the finished flooring to the salesperson. No response for 2 days, 3/7:I called him, resent my email with pics, & he said to call Empire **************** (CS) number. I called right away & got a call back stating they would send the original installers out to look at it. I requested they send someone I could verbally understand but said they couldnt.3/15:No show & no call.3/16:Sent email to salesperson that no one showed up.3/18:Salesperson contact CS ****** contact me & stated I had a legitimate complaint. CS *** sends email asking why the Sat 3/15 service call didnt take place. He said it had been cancelled. I emailed back & said it was not cancelled but rescheduled.3/21:I sent email to both CS ***************** asking for update.3/25:CS *** got back to me & asked for 2 dates that would work. 3/26:I responded April 2 or after noon on April 3 would work.3/27:No response- sent another email 3/28:CS *** sent email that it was set up for 4/2 & they would call me day of arrival.4/2:Heard from no one by 3:30 Around 4:00 got a call asking to reschedule to Friday 4/4.4/4:Got a call from one of the original installers & said nothing could be done & if I wanted flooring replaced it would be at my expense. 4/6:Notified Empire CS I filed a dispute with my bank for 50% of total cost &would be filing a complaint with the BBB until my issue was resolved. As of 4/14,I have not heard anything back from Empire.

  

  Business Response

  Date: 04/28/2025

  We appreciate the customer contacting us regarding their concerns.

  We have attempted to contact the customer to discuss resolution to the customers concerns. The customer has not yet responded to our attempts to speak with the customer.

  We look forward to hearing from the customer and resolving this matter amicably. 

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23203928
  
  On 4/15/25 I received a voicemail from an Empire Employee (Employee Initials SP) from this number ************. Her voicemail stated her name & that she wanted to speak to me. This was one day after I filed my BBB complaint.  I called this phone # at ext 5113 the same day & left her a message. 
  On 4/16/25 I received a call back & was at my Cardiologist appt. I recognized the number & answered the call. I told her I could not talk at that time & she said she would call me back the next day at 9am. I received no such call. I called on 4/16, 4/21, & 4/25 & received no return calls. On 4/28 at 2:22, as I was drafting my BBB response, I coincidentally received a call from Empire. The employee & I set a time & date for May 1 for her to come to my home & perform her review. This is the current status as of 4/28/25. I take issue with the business response given I have been leaving messages & have not received a response from Empire until 4/28/25. 
  
  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 05/02/2025

  We completed the manager assessment on May 1, 2025 and we are reviewing the findings.  Once reviewed, we will reach out to the customer to discuss the next steps in resolution.

  We appreciate the customers patience and look forward to resolving this amicably.

  Customer Answer

  Date: 05/03/2025

   
  Complaint: 23203928
  
  I am rejecting this response because, although I appreciated the young lady who performed the inspection, I cannot accept Empires response until I receive what they are going to do to resolve my issues with their flooring product & installation. 
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 18th we had an Empire Today salesman come to our house for carpeting in our basement. When the salesman was measuring the space, he commented that the baseboards weren't attached. We explained they were removed when the old carpet was removed as we had had a flood in our basement. He asked us if we had all the baseboards and we commented that we had all except for one area. He asked us to buy new baseboards for that area and then place them where they belong. He told us the installers would install them when they put down the carpet. He indicated they would install all except for maybe in one area where there was a cabinet front instead of a baseboard. We bought all the missing pieces and had them available.He also mentioned that Empire has a service plan and it would cover things like flooding so if we ever had another issue we wouldn't need to worry about replacing the carpet. Not once did he mention a charge for the service plan.After the carpet was installed we reached out to the salesman about the concern that the baseboards weren't installed. We told him that we asked the installers during the process and they said "ok" about installing them and when we asked about cutting a piece and then afterwards they said they don't do them. The salesman said he'd get back to us and eventually said "my bad" and that he must have misunderstood about the baseboards and that he took full responsibility. Through further follow-up the story changed and he said we must have misunderstood him. When we received the written contract and the service plan details, we noticed an additional charge for the service plan that was never discussed and we also noticed that things like floods are not covered. We have tried to resolve the baseboard issues and haven't received return calls as promised to even bring up the service plan. We would like to have the baseboards installed as we discussed with the salesman and a full refund on the service plan.

  

  Business Response

  Date: 04/24/2025

  We appreciate the customer reaching out to share their experience. 

  Our field consultants go through a lengthy and comprehensive educational program. In error, a service that is not offered for carpet installations was advised of. The customer was not charged for this service, but we have offered to send a hard surface installer out to install the customer's baseboard at a discounted rate. 

  We provide a one (1) year labor warranty, in addition to the product warranty from the manufacturer. The customer purchased an extended service plan which is handled by a third-party administrator. This plan has been cancelled and a refund has been processed to the customer's original form of payment.

  We apologize for the customer's inconvenience and thank them for their feedback.

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23201312
  
  I am rejecting this response because we were led to believe the price we agreed to included the installation of the baseboards. We would not have agreed to use Empire if we had been told this wasn't included.   We should not be expected to pay more now to have this fixed since it was an error the salesman acknowledged when we called him. 
  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 04/29/2025

  We understand the customer's concerns and have agreed to send a hard surface installer out to install the baseboards at no charge to the customer. Service is scheduled for Thursday, May 1st. 

  We appreciate the opportunity to resolve this matter with the customer. 

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date:4/10/25 This was the WORST company *** ever dealt with. The techs broke a precious glass picture that was sentimental and was NOT told about whatsoever. I noticed it after they had left. Which is beyond unprofessional and unacceptable behavior. I was NEVER told that a patterned carpet would take 10-12hrs to install for an 800sq ft area! Then I was blamed for choosing that pattern carpet. Otherwise Id never had chosen it if I was told it would take that long. My closet was NOT completed because it had already been 12 hours of waiting time. My poor dog was outside the entire time. My kids didnt go to bed until 10pm last night. All of this could have been avoided if the salesman had been upfront about the carpet and didnt LIE to the tech saying it was the correct padding when he knew it was definitely not. I would like significant compensation because this is all extremely unprofessional and they were not sympathetic whatsoever.

  

  Business Response

  Date: 04/21/2025

  We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and completed service of the installation. We appreciate the customers feedback and consider this matter resolved.  

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date November 2024. Paid over $2000. They have replaced it twice and the same problem each time. The floor comes up it cracks. Tried to call again and complain but,they want me to pay full price.

  

  Business Response

  Date: 04/28/2025

  We appreciate the customer contacting us regarding their concerns.

  We have spoken to the customer and service is scheduled for April 30, 2025.

  We thank the customer for their feedback and look forward to resolving this amicably.

  Customer Answer

  Date: 04/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had vinyl flooring installed in our kitchen, hallway, and foyer. The initial installation was misaligned so they had to have another team come out to replace it. The floor was fine for about 6-8 months, when the flooring started to peel in strips. We called customer service and they did not call back. We called again and they then sent an email telling us we would have to pay $250 to have someone come to our home to assess their faulty materials.

  

  Business Response

  Date: 04/28/2025

  We appreciate the customer reaching out to share their experience.

  This complaint has been forwarded to the manufacturer for review under warranty. Please be advised this process is currently taking several weeks for the manufacturer to reply. 

  We apologize for the customer's inconvenience and appreciate the opportunity to address this matter. 

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Salesman stated all old flooring removed. Floor leveler used in 1 room. Came to install without material for job and rescheduled. Came back without material- sent me to store for step cover. Came next day to finish floor without material and sent me to buy it. Cant find so still incomplete. Empire says no trim in stock but will finish floor next trip. Came with floor and trim but only plan time for floor. 5th trip finished trim. ***** install manager states problems clearly my fault- refused 1st crew so small crew that cant do job is my fault. 9 of 10 dont care about trim so company policy not to call about that or send it with job. I am lucky to get 10% discount because what they promised could not be done due to size of job. I feel ***** install mng owes an apology in writing listing each company shortcomings at a bare minimum for speaking to me this way- I did not promise 1 day- maybe 2 because material they never brought to house to level floor. I did not load the truck or send small crew. This job was a month long because my wife works from home and cant have noise in background of calls- told to salesman on day 1. Sent darker boards than sample showed but we did accept after a week of request for pics from book to verify color choice in time to make corrections before installation. Nothing about this job was professional- and thats the reason for calling them rather than do myself

  

  Business Response

  Date: 04/28/2025

  We appreciate the customer reaching out to share their experience.

  A manager reached out to the customer and an fair and reasonable refund was agreed to. 

  We apologize for the customer's inconvenience and thank them for the opportunity to address this matter. 

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23187210
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******

  they offered $1,200 discount that I agreed to on the phone, but the agreement email stated I could file no future claims and could not make or publish and defamatory comments about the company, employees or product. legal advise stated my options are to 1 accept, 2 demand larger discount, 3 refuse the work and have them remove the flooring. I received no apology from *****, just " we received your complaints and are sorry for the inconvenience" no ownership of the delays.I responded to *** the agreement was unacceptable and have had no contact or response from Empire

  

  Business Response

  Date: 05/05/2025

  We are happy to provide an amended agreement and do sincerely apologize for the customer's experience.

  We apologize for any further inconvenience. 

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23187210
  
  I am rejecting this response because: the discount of $1,200 off the total price of $7,558 also states that I can make no further claims against Empire, and can make or publish and untruths or defamatory comments. At this point I have no need to lie about my service but defamatory could be interpreted as any one sided unfavorable comment. I have asked for adjustments to these clauses with no response to date.

  I was contacted by Empire and told the company backs the installation for one year, I was told by the salesman that this would be the last floor I install in my home because of Empires quality demands for product and installation- I won't live long if 1 year is all they cover.

  asking for changes I was told that the agreement is specific to the failing to date and any future claims would be separate from the agreement. I can't see how this is possible if the make me sign that I can make no further claims against Empire, employees, past present or future. How does that agreement cover any future problems that could come from poor installation. Empire states that I still have the manufacturer warranty but life shows the manufacturer states product was good batch and not properly installed, thus voiding their warranty. 

  We are still going in circles about what is covered, what I can say about my Empire experience- and not a single apology from *****, the installation manager who stated to me all the shortcoming of the installation are clearly my fault due to ( agreeing with the first crew that they did not have all the material to complete the work so they would make notes on the order and reschedule for the following week) my refusal of the work on 3/22/25.
  let me know if agreement file fails to open, it is not supported by chrome so I am not certain if it sent to you.
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Empire in regards to a spill on a carpet I had done back in 2023. As I spoke with **** from Empire she explained I have a 5 year I'm thinking warranty and I could put a claim in regarding this issue. With my relief I filed a claim explained my story to **** and she instructed I would receive an email to send pictures of the damage. About a week later or so I was contacted by a gentleman from Empire denying my claim and stating incorrect information that was given to him by ****. I explained that was incorrect he instructed me to reopen the claim again and I did and it got denied again and I contacted **** and she stated she didn't state the information to the gentleman that contacted me. I was then instructed to contact Centricity. I did have Empire come to my house on March 28th to give me a quote to replace the carpet and I showed the carpet to the Empire employee and she stated it should of been covered and took some pictures. She stated she would try to contact her supervisor to see what can be done. She also stated two other locations had a ink spill and bleach spill and were being replaced. She didn't understand why my carpet was being denied. I did reach out to her to see if anyone got back to her regarding this issue and she stated no. I feel I am being mistreated as a customer and find this unprofessional no one has gotten back to her to at least guide me in the right direction regarding this issue.

  

  Business Response

  Date: 04/15/2025

  We appreciate the customer contacting us regarding their concerns. 

  The ************* Service Manager offered a billable service to resolve the issue.

  We look forward to hearing from the customer and resolving this matter amicably. 

  Customer Answer

  Date: 04/23/2025

  Complaint: 23171501
  
  I am rejecting this response because: this case was not resolved.
  
  Sincerely,
  
  **** ****

  

  Business Response

  Date: 04/24/2025

  The ************* Service Manager contacted the customer and the billable service is scheduled for May 23, 2025.

  We thank the customer for their feedback.

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23171501
  
  I am rejecting this response because: I feel the company should be responsible for the replacement of this carpet or provide it to me a discount. It took me several attempts to try and contact a manager I contacted them on 4/10/25, 4/14/25, and 4/22/25 
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction occured 3/19/2025 During installation of a flooring contract, damage occurred to the newly installed flooring due to a ceiling fan falling that the contractor turned on in a recently purchased house at ********************* After the incident, I was told by not only the contractor but also an associate of Empire today that the flooring damage would be covered. Despite that, they have attempted to scam me by requesting multiple different amounts of payment for the flooring section that they scuffed and are refusing to cover the section of flooring

  

  Business Response

  Date: 04/21/2025

  We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and completed service of the installation. We appreciate the customers feedback and consider this matter resolved.  

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23170202
  
  I am rejecting this response because:
  The company did not resolve my issue and just insisted on charging me which obviously I declined
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 04/25/2025

  We have spoken with the customer and discussed their concerns.  

  The damage to the floor was caused by a site related incident.

  We cannot be held responsible for the damage caused by the ceiling fan falling. The ceiling fan was most likely not mounted properly which caused it to fall.

  The damage to the floor is not covered under warranty. We have quoted the customer for the out of warranty service needed to repair the floor.

  We appreciate the customers feedback and feel this matter has been addressed. 

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23170202
  
  I am rejecting this response because:
  Despite their claims, I was told directly by multiple employees that it would be covered due to them turning on the fan which was not a part of the contract. As much as they want to claim that they are not responsible, their employee caused the issue and told me directly that they would cover it with no charge. Thus it should be their responsibility to fix it.
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a refund from Empire Today Flooring due to several issues with my recent floor installation, which took an unacceptable four months to complete, resulting in $8,000 in lost rent. Despite being charged for plywood, the installers used particle board, and while I paid for plywood throughout the entire apartment, only half of the space received 3/8 inch particle board, a far inferior material while the remaining floor received nothing. Previously, (another job) Empire Today used 3/4 inch plywood for my floors, so this discrepancy is highly concerning. I would like a reimbursement of $3,500, or alternatively, $2,000 along with lifetime labor coverage, since I am concerned that the laminate joints will separate over time due to using an inferior subfloor. I never signed off on the work as completed, yet I received a completion notification from them. Ive tried to resolve this directly with the local office, but they offered only $875, which is inadequate given the ongoing issues. The installation team has had to come back to my apartment four times, (different teams each time) and the job is still not right. The first time the installer refused to use any plywood and instead put down leveling cement. The cement could be heard cracking under the laminate floor. The second time the installers added more leveling cement despite my concerns about having paid for plywood. The third time a team was sent out that used particle board in some areas, but not all of the areas requested, they left before the job was completed. A team had to come out a fourth time to "complete the job". While walking around the floors in the areas where only leveling cement was used can be heard cracking. I am concerned that in these areas the floor will separate after the one-year installation warranty expires.

  

  Business Response

  Date: 04/15/2025

  We appreciate the customer contacting us regarding their concerns. 

  The ************* Service Manager contacted the customer and have resolved the issue amicably.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to have lamanet flooring in Oct 2024. I told them the flooring looks okay but there were some side trims that they didn't ask if I wanted but they put in down. I asked if they could remove it and they said they couldn't. I said I couldn't pay until someone came to inspect it. I asked to speak to a supervisor and I was given a number to call. I called 4 times or so and I didn't receive an answer. Someone called me but they always called during my working hours and I couldn't make contact with them. I finally got into contact with *** ****** & was asked to send pictures in. I sent the pictures and they said they would have an inspector come out. They only had one inspector but he could only work on Tuesdays at 10 am, but that was not a good appointment for me. The appointment was rescheduled for Jan 20th 2025 which was a Monday and no one showed up. That Saturday someone called but they didn't identify who they were and I didn't receive any heads up that someone was going to call me that day. I didn't feel comfortable with that. After that I was told that I was supposed to make a payment and I told them that I already paid half and I need someone to come out and inspect that flooring before making any further payments. I then received a call from *** who said that he wanted to set an appointment to inspect the floor. when I called him back, I didn't get a response. We've been going in circles now and I need a set day for service. If there is something wrong with the floor I need it to be fixed. I wish I were asked if it was okay to cut of of the threshold of the trim of the flooring before the action was taken and ****** was left behind that I had to clean. Taken in dictation by SL

  

  Business Response

  Date: 04/23/2025

  We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and service is scheduled for May 3, 2025. We appreciate the customers feedback and look forward to amicably resolving this matter.  

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23161582
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********* ******

  Customer Answer

  Date: 04/28/2025

  Empire Today will not come out to inspect my LVP floors until May 3, 2025.
  
  

  

  Business Response

  Date: 04/28/2025

  On April 14, 2025 the customer called us to reschedule the assessment from April 26, 2025 to May 3, 2025. We rescheduled this appointment at the customer's request. 

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23161582
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********* ******

  Customer Answer

  Date: 05/01/2025

  Empire Today schedule to come out to inspect the floors May 3, 2025. They did not give me a time but a date only. I plan to be available for time during the window of time they are open. I will see them whenever they arrive. I will be available for the full day. If you need any more information please contact me at ****************.

  

  Business Response

  Date: 05/19/2025

  We appreciate the customer contacting us regarding their concerns. We have communicated with the customer and come to an agreement on the matter. We will send the appropriate documentation to capture the agreement. Once the signed documentation has been received, we will proceed as agreed. We look forward to amicably resolving this matter.

  Customer Answer

  Date: 05/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******