Complaints

This profile includes complaints for Gateway Classic Cars's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Gateway Classic Cars has 18 locations, listed below.

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  Gateway Classic Cars

  1237 Central Park Dr O Fallon, IL 62269-1774

• 

  Gateway Classic Cars

  1329 Commerce Dr Crete, IL 60417-3812

• 

  Gateway Classic Cars

  6945 Speedway Blvd # Suites # H103-104 Las Vegas, NV 89115-1718

• 

  Gateway Classic Cars

  13576 Blue Lick Rd Ste A Memphis, IN 47143-9304

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  Gateway Classic Cars

  13301 4 Mile Rd Ste 300 Caledonia, WI 53126-9163

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Waste of time and money. I made an offer on a 1951 restored Studebaker Commander. I live in Hawaii and arranged a mechanical engineer to drive from Grand Rapids Michigan to view the car at their Indianapolis showroom. I spoke with the same salesman numerous times to arrange the inspection and we were told the car would be ready and was in top shape. Upon arrival the salesman I arranged the inspection with was not there, the vehicle was not ready to show and the two people present knew nothing about the vehicle or that an inspection had been arranged. We were told the salesman had been fired that same morning and the person who shows the vehicle was off on Thursdays. I suggested they bring that person in since my inspector had driven all the way down from GR. I also requested that we be allowed to start the engine and possibly drive around the block to feel the suspension, brakes and front end integrity, and of course to see how the alleged LS3 engine with just 800 miles on it runs. She said we couldn’t drive or even ride shotgun unless I paid a non refundable deposit of $1,000. i asked if we could at least start the engine. She said, let me check. After being on hold 15 minutes, I hung up and called my inspector, who said the two people on site are clueless about this vehicle and cars in general. He said the vehicle did not have windshield wipers, and noted there were misalignment issues with doors, so bad that when you opened the front doors, they touched the front quarter panel and had already caused dents and chipped paint on the edge of the doors and fender panels. I had been told by the sales rep that the car was in exceptional condition which was just not the case at all. More frustrating was the fact that I had spent no small amount of time working with him to learn about the vehicle, and schedule the inspection. Of course I had to pay for my engineers time and travel expenses. This is a very unprofessional company with no regard to the potential buyer.

  Business Response

  Date: 04/18/2023

  The Corporate Management Team has been contacted pertaining to this subject and was very alarmed to hear of your experience. As communicated, we had parted ways with the sales-staff member prior to your inspector’s arrival due to unrelated circumstances. Unfortunately, as stated, the remaining staff were unaware of the scheduled inspection. Upon being contacted when your inspector arrived, we instantly reached out to the employee scheduled off and made arrangements for them to head in, in attempts to make the vehicle accessible to your inspector. Your inspector communicated there was no need and promptly left our location before any other discussions or arrangements could transpire. To be clear, the information provided about our ‘test-drive’ policy is not accurate and again, we apologize for any confusion which might have occurred. Referencing your statements, it appears you have lost interest in this particular vehicle. However, if that is not the case, or perhaps you were able to locate another of interest out of our 3,500 + options and 21 locations, we would relish the opportunity to provide you with a better or proper experience which align more with our company standards.

• Initial Complaint

  Date:01/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 1969 Datsun Roadster 1600, it was advertised as having new brakes, new carpet. The vehicle was purchased from Illinois and delivered to Clearwater, Florida on a Saturday night. Sunday morning I took the vehicle out for a drive and the vehicle had no brakes and the vehicle was overheating. I called the dealership and the sales person on Sunday but got no response. I emailed them on the problems I was having on Sunday. I took the vehicle to have it inspected and they charged me over $500 to repair the brakes. I sent the bill to the sales team from Gateway Classic Cars and they do not want to pay it and stated I bought the vehicle "As Is". Gateway suggested a friend of theirs who is a mechanic located in Tampa Florida to look at the vehicle. With the vehicle overheating I felt uncomfortable driving it 35mins to 1 hour depending on traffic. I did not want to further harm the vehicle by driving it that far. Their mechanic offered to drive to my house after the new year 2023 but had no confirmation on when. I started to make payments for this vehicle to have it sitting.
  Also I felt like the dealership has not been honest with me and my trust level with them was at zero. Also the new carpet advertised was in the trunk of the vehicle not installed, another lack of trust level with the dealership.
  Thank you.
  *****.

  Business Response

  Date: 01/06/2023

  To whom it may concern,
  This response is in regard to
  complaint ID #********. When the vehicle came in for consignment, the previous
  owner disclosed to us that new brakes had recently been installed. Our salesman
  attempted to connect Mr. ********* with a local mechanic in his area to assist
  him at a very reduced cost. The customer then decided to move forward and find
  his own mechanic. All carpet and other condition was available for review in
  the photos prior to the customer choosing to pursue the vehicle for the
  purchase. We are willing to assist him in selling the vehicle if he does not
  wish to keep it. He can reach out to us if he would like to discuss consignment
  with us further. We are sorry to hear of his displeasure with his purchase.
  
  Gateway Classic Cars

  Customer Answer

  Date: 01/11/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:  What Gateway failed to disclose was that the vehicle was over heating and had very bad brakes as opposed to his add which stated the vehicle had new brakes.  Gateway chose a mechanic who is located in Tampa Florida and I live in Clearwater Florida.  Its quite a distance for the mechanic or myself to drive.  The fact is that Gateway is recognizing the vehicle had a brake problem thus the repair bill is attached for everyone to see.  If they can not afford to pay the bill then what amount does Gateway accept in order to close this case and pay their fair share?
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ***** *********

  Business Response

  Date: 01/13/2023

  The company stands by the fact these issues did not emerge during the intake process, nor was anyone aware upon releasing the vehicle to the transport company. Referencing the agreement entered into by both parties, the buyer was made aware he was purchasing the vehicle “As-Is” and would be responsible for any enhancements or improvements he desired upon the vehicle’s arrival. However, when presented with the claim of an issue, the company did attempt to assist the customer by providing contact information to a skilled mobile mechanic in his local area, who was willing to come to the buyer’s property and perform services at his home for a heavily reduced price then what the buyer’s chosen shop ended up charging. To be clear, this is a licensed and certified technician. He is not “friend” as previously stated in the original complaint.  
  
  We remain sorrowful to hear of the buyer’s displeasure. However, the company is choosing to stand-by the agreement which was reviewed and signed off upon by both parties. As stated previously, if the customer remains dissatisfied with the vehicle, we would be willing to assist him in the pursuit of locating a new buyer/owner for the vehicle.    
  

  Customer Answer

  Date: 01/13/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: The Ad read: new brakes and I have a copy of the advertisement.  The "As Is" included the New Brakes as advertised.  New Brakes as anyone can understand means brakes that have no problems.  Again I am asking Gateway Classic Cars and its legal team an amount to help me cover "Some expenses" that I paid for repairing the new brakes?  Not the whole bill amount but something to help me with this expensive bill.

   

  
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ***** *********

• Initial Complaint

  Date:09/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/15/22, I purchased a **** ****** from *** ***** Gateway Classic Cars, and had it shipped to my home in *** ***** Ca. This vehicle had mechanical failures, that need repair and will not pass California smog test. This dealership failed to inform me of these pending mechanical failures, that now will cost me much money. I contacted the previous owner, and he stated that he informed the sales people at this dealership, and provided them with the mechanical receipts. Gateway sales did not provided me with any knowledge of any mechanical failures, and now I am stuck with a vehicle that can't pass smog test, and costly mechanical repairs that were not reported to me.

  Business Response

  Date: 09/13/2022

  The business believes some
  of these statements were inaccurate to the facts. No malintent transpired
  during the negotiations or transaction of this vehicle. The Corporate office
  has been in contact with the consumer to discuss the situation in depth. During
  those conversations, it was revealed by the consumer that when he first
  received the vehicle, he drove it around to his brother’s house and experienced
  no issues. Then later, he began to explain he had his brother, who he claimed
  was a mechanic, look the vehicle over and ‘tinker’ with a few things. The company
  cannot speak to what transpired while allowing this individual to ‘tinker’ with
  the vehicle.  It was only after that,
  upon his attempt to drive home, that he began experiencing issues with the truck.
  This also lined up with the Bill of Lading provided by the transport company,
  which documented that no mechanical issues arose when releasing this vehicle to
  them for deliver.

  The company also investigated
  the consumer’s claim of the conversation with the seller. This revealed that
  the consumer used a third-party service to locate the information of and
  contacted the seller. Upon following up with the seller of the vehicle to
  explore the purchaser’s claim, the seller informed the company of a very
  different conversation which had transpired and mentioned the ‘harassment’ he
  has experienced from the consumer.

  After reviewing the facts, the
  company considers this purchase to be completed in its entirety and has closed
  out this transaction.

  Customer Answer

  Date: 09/13/2022

  Complaint: ********
  
  
  
  I am rejecting this response because: I only drove this purchased pickup 2 times, one for gas and to brother house. No one tinkered with truck, diagnostic test, revealed during smog test for registration, that excess power loss. It is obvious previous owner is being harassed by dealer, because he has other vehicle there on consignment? This vehicle had prior mechanical failures and I was not provided this information. This is a scam and fraud, no other way.
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 09/14/2022

  The company holds firm on
  its prior statements and evaluation of the situation.

  Customer Answer

  Date: 09/15/2022

  Complaint: ********
  
  
  
  I am rejecting this response because: Gateway cars did not conduct any mechanical test of purchased vehicle prior to my purchases. When I received vehicle, vehicle computer stated excessive power loss. This was not disclosed to me. In addition previous owners stated all the facts to me related to mechanical failures of this vehicle, but now states, by dealership, that he recants? It is because he stated to me he has 2 vehicle of consignment with Gateway cars, this is a conflict. Previous owner also stated he had a red folder with all mechanical receipts and it was not provided to me, prior to purchased. This is a criminal fraud case, and I have referred it to the *** ***** District attorney and Nevada State Attorney for investigation. Very disappointed in the lack of honest from Gateway Cars.
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:09/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a **** ***** ***** from ******* for 33000 feb 2022 and advertised having 600 undocumented miles on rebuilt motor but come to find out the aftermarket dash couldn’t be calibratied showing the miles and speed odometer didn’t work, cooling fan wired to a switch not engine temperature. Blowing several fuses after 3 months car had to be wired from inaccurate engine temperature from none calibration dash, over heating cause engine failure . Advertising car had sound system come to find out wasn’t hooked up and went to have hooked up the amp or speakers didn’t work. I got ripped off by the seller they represented and gate way classic cars for selling a car not as advertised. Now I’m stuck with huge car loan with no car to drive . I’m looking for compensation for this if I don’t I’ll continue state what happen on any gate way stuff I see.

  Business Response

  Date: 09/13/2022

  The business believes some
  of these statements were inaccurate to the facts. No malintent transpired
  during the negotiations or transaction of this vehicle. When reviewing this
  matter, it was discovered that blemishes were communicated to the consumer prior
  to them taking possession of this vehicle. After being informed and witnessing
  themselves during their visit to the showroom, the consumer accepted these
  blemishes and chose to proceed forward with his pursuit of the vehicle “As-is”.
  Otherwise, the company would have approached the seller to see about having
  some of those blemishes addressed and provided their response to the consumer. Instead,
  the consumer chose to pursue the vehicle, complete the purchase, and drove it
  home. After taking possession of the vehicle, the consumer continued to contact
  the salesman to inform them of some enhancements they were trying to perform to
  the vehicle. The company cannot speak to the reliability of these enhancements in
  which the consumer was trying to perform.

  
  While we are disheartened to
  hear of the customer’s displeasure with his purchase, the consumer was given
  the opportunity to look over and fully inspect the vehicle prior to taking possession.
  It is only after taking possession, and beginning to add their own enhancements,
  is the consumer reaching out about ‘issues’ they are experiencing and seeking
  an undisclosed amount of ‘compensation’.  For this reason, the company considers this
  transaction to be complete in its entirety and is unwilling to entertain the
  consumer's request.

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After paying $57000 on 07/27/2022 for a classic car with Gateway Classic Cars Las Vegas (*** ********* ***), they first lied to me about the time required to receive the wire transfer- misrepresenting the fact that they had the transferred funds. Then they scratched the car severely during final prep. Next, they delayed the title transfer more than 4 weeks. I found out through research that this tactic is called "title jumping" wherein they tell the seller that the funds have not been received, and they make several hundred dollars on the interest float. They put off the buyer with lies and deception while they rake in the interest. This company has numerous umbrella or shell companies above it, chiefly: *** ********* ***- a foreign limited liability company. Normally, when a company is owned by one of these shell corporations, they are committing tax fraud and avoiding taxes in each state where they operate. A search of *** ********* *** revealed that they received a coronavirus-related ppp loan from the sba of $1,380,798.00 in April, 2020. That is your tax money, folks...Going to support this foreign owned business. I have spoken to the salesman, who refuses to discuss the issue any further. These criminals have still not initiated the title transfer. Buyer beware- Gateway Classic Cars aka *** ********* *** is a shill company continually ripping off the consumer. The many negative reviews here on BBB prove the shady practices that this company engages in.

  Business Response

  Date: 08/25/2022

  The business believes some of these statements
  were inaccurate to the facts. No malintent transpired during the negotiations
  or transaction of this vehicle. However, after our Corporate office was
  notified,  we were able to reach out and connect with the customer. We are
  happy to report that both parties have reached an agreement, which satisfied
  the consumer and consider this situation to be resolved.  

  Customer Answer

  Date: 08/30/2022

  Complaint: 17752940
  
  
  
  I am rejecting this response because:
  
  
  
  The supposed solution to my complaint was handled very poorly. First, these jokers told me that everything must be handled through "management", meaning *** ********. There was ZERO action on the part of *** ********* *** and their subsidiary Gateway Classic Cars until I filed this complaint. Even then, there was no contact until I researched and found a phone number to their call center. I was routed to a woman in ********, IL who was at least honest enough to give me her name and direct phone number. She must be the only person in this entire scam business who has any morals. After speaking with her, the "showroom manager" at Gateway called me and assured me that she was handling the complaint (what happened to only management handing this???). She did finally deliver the documents after a short delay. This entire episode could have been avoided by dealing with the customer in a direct and open manner. Lying to me EVERY step of the way only aggravated me to the point of looking into legal action. An entire month was lost while Gateway/ *** ******** stood around . The base issue (incorrect title) should have been solved 2 years ago. *** ******** and Gateway Classic Cars have destroyed all enjoyment and pride in my investment with this classic car. I sincerely hope they will abandon their crooked and dishonest business schemes and begin to deliver quality.
  
  
  
  Extremely Disappointed,
  
  
  
  **** *********

• Initial Complaint

  Date:07/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid 26,000 for 51 mercury eight no notes on issues it had Joe said it ran good, arrived with master cylinder leaking, had no brakes, clutch pedal hitting floor, engine knocking

  Business Response

  Date: 08/03/2022

  Hello, we are reaching out in regards to the concern above. We are very sorry to hear of Mr. Smith's dissatisfaction. We do allow all buyers to have an opportunity to hire an inspector or to inspect the vehicles themselves, in person. It is not uncommon for a vehicle of this age to develop issues or require a little bit of TLC down the line. 

   

  Thank you