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Business Profile

Hearing Assistive Devices

Beltone Hearing Aid

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Beltone Hearing Aid's headquarters and its corporate-owned locations. To view all corporate locations, see

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Beltone Hearing Aid has 49 locations, listed below.

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    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/17/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just want off the mailing list. I'm 39, have been receiving calls and mail from your company for probably fifteen years. As a joke I entered a dumb sweepstakes for a mobile assist chair when I was like 23. I won. Never claimed the prize because it was only for people over 55 and ever since I've gotten a small rain forest worth of mail from you guys. I don't wanna be rude, but please, for the love of our Father in Heaven, leave me alone!

      Business Response

      Date: 04/20/2023

      We will remove ***** ************ from our mailing lists.

    • Initial Complaint

      Date:03/05/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called Beltone and asked them to stop sending junk to my house. They actually sent mail with that indicated it had to do with this years taxes. I called them again and told them this was inappropriate!! She said she would remove me and asked for my address. Well, they did not remove me and I received more junk email yesterday! They just changed it to indicate the **** *********.

      Business Response

      Date: 03/13/2023

      We will remove ******* **** from our mailing list.  See attached letter.

      Our goal at Midwest Beltone is to improve the hearing of all our patients, so they can thrive and take part in communicating with their family and friends on-a-daily basis. 

       

      We are sorry to hear that ******* **** is upset about receiving our advertising piece in the mail.  We are more than happy to remove her from our direct mail vendors data base.  Please keep in mind that the next mail piece from Beltone is already at the post office and ready to mail starting the week of March 20th and distributes for the next 6 weeks depending on area and zip code.  Her name will be purge from mailings entirely by May 8th.

       

      Removing

      ******* **** & **** *********

      **** ******* **

      ******** ******** ** *****

       

      Feel free to contact me directly at ***************************** for additional assistance.

       

      Customer Answer

      Date: 03/15/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me all except the 3 months I have to continue getting their spam..  I had already called them for my name to be removed before



      Sincerely,



      ******* ****

    • Initial Complaint

      Date:10/16/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been having allergic reactions from hearing aids every time they are in use. I have had rawness of ears, and have been alerted that this can cause serious problems to my ear canal. I have been trying to get with the agent at Beltone to see what could be done but I have made appointments and they are out of office. Left several messages and never received call back. Now I am filing this complaint of health issues and neglect of Beltone to help solve this problem. I therefore want a complete refund of down payment, $300, and first loan payment of $92.12 made on 10/04/22.

      Business Response

      Date: 11/04/2022

      ** ******* ********* ***** **** Beltone Hearing Aid Center refunded the full amount of the purchase on 10-19-22.

    Beltone Hearing Aid is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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