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Business Profile

Collections Agencies

ARSC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a call from a RESTRICTED number. I don't answer calls from people I don't know. They left a voicemail that said they had a 'matter' to discuss with me but used my maiden name and I haven't used my maiden name for MANY years. I don't know what type of scam they are running but I'm not falling for it. These people need to stop trying to take senior citizens money by nefarious means.

    Business Response

    Date: 08/20/2024

    Dear BBB,

    Our company does not utilize any methods for restricting our phone number. As for the matter itself, we are a debt collector and any communication attempt made would be in an effort to resolve a debt. ************** made no attempt to reach out to us prior to filing the complaint to find our if she is the party for whom the call was intended. We have removed her number from the file and ask that she kindly reach out to us at her convenience to determine if the matter concerns her and how it may be resolved. 

    Thank you,

    *********************

    President, ARSC

  • Initial Complaint

    Date:08/28/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called by arc, apple recovery services from *******************. Claim 301093.Have NEVER dealt with Apple!Tried to call, voicemail only!Stop them please!

    Business Response

    Date: 09/08/2023

    Dear BBB,

    We are happy to address any of Ms. ********* concerns. In order to do so effectively though, it would be beneficial for her to contact us at her convenience. I will personally make myself available to sort this out for her. She may contact me at ****************************.

    Thank you for your assistance in resolving this matter.

    Sincerely, 

    *********************, President

    ARSC

    Customer Answer

    Date: 09/12/2023

     
    Complaint: 20533676

    I am rejecting this response because:

    I called the number and it is a medical response site that wanted me to order product!

    Don't you verify your responses?

    This is ridiculous 

    Sincerely,

    ******** English

    Business Response

    Date: 09/18/2023

    Dear BBB,

    I invite you to contact our phone number to verify that we are ARSC, a collection agency, and not a medical supply company as stated in this rejection. In good faith, we will assume that Ms. ******* simply misdialed. It is our mission to ensure that any complaint we may receive is addressed adequately and with the care that it deserves. In order to do so, I will again request that she contact me directly at ***************************. 

    Thank you again for your assistance in resolving this matter. 

    Sincerely, 

    *********************, President

    ARSC

    Customer Answer

    Date: 09/25/2023

     
    Complaint: 20533676

    I am rejecting this response because:  I dialed the correct number as stated (after response).  I was unable to reach said person, left a message and have not received a response.

    I do not owe this debt.  

    Sincerely,

    ******** English

  • Initial Complaint

    Date:04/15/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a request in the mail from ARSC, a company I've never heard of or been contacted by before, stating that I owed 'Business Computer Training' over *******. I made payments to a company called 'Business **************************** and paid them off, 100% in 2009 or 09 (many many years ago). I do not owe BCTI (Business **************************** a *****! Not one red cent. This came out of the blue all these years later. I do not know who these people Really are but I suspect nefarious intentions. If this false debt is reflected in my credit report I want it corrected.

    Business Response

    Date: 04/24/2023

    Dear Better Business Bureau,


    At ARSC, we understand that there are times when certain information is not adequately applied to a file. While we show no history of prior resolution in the account details, we are happy to have the matter closed for review and inquire with the previous holder to verify her previous payoff.  I apologize for the inconvenience if that is the case. If we are unable to confirm said payoff, I will need to confer with **************** anyway and so, in an effort to assure this is resolved quickly and to her satisfaction, I would like to request that she contact me directly at **********************.


    Thank you,


    *********************, President
    ARSC

    Customer Answer

    Date: 05/10/2023

     
    Complaint: ********

    I am rejecting this response because:

     

    In response to complaint IF ********, I wish to reject the business response. I only got this in the mail yesterday and opened it and now it's been over seven days and the case has been closed. I did not have a chance to reply until now. It only came in the mail yesterday. I am fine with them contacting BCTI to confirm that my account with them has been paid off Years ago, but I do not want to contact ********************* directly at this time. I see no reason to. The Only answer I will accept is 'Yes, ****************, we confirm your account has been paid off. Sorry for the inconvenience.' I hope this is enough to reopen my case. Please let me know. Kind Regards, *************************



    Sincerely,

    *************************

    Business Response

    Date: 05/17/2023

    Dear BBB,

    I appreciate how stressful a situation like this may be. I only ask for her to contact me directly so that I may be able to gather more information regarding the payoff she has cited and achieve the resolution she desires.  It is difficult for our company to close an account as Paid In Full when there is no record of any such payoff. 

    Thank you,

    *********************, President

    ARSC

    Customer Answer

    Date: 05/21/2023

     
    Complaint: 19939821

    I am rejecting this response because:

    Sincerely,

    *************************

  • Initial Complaint

    Date:04/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a collection notice, in a last name that I have not used, or has not been mine for about 27 years. The letter is from ARSC, for a creditor ****** ************************* I have never had an account with this company, and in researching this company is closed. I also called the ************, when I advised I was recording the call, the gentleman got offensive, and ask why I was recording and said obviously you are not going to answer any questions and hung up.

    Business Response

    Date: 05/08/2023

    see attachment

    Customer Answer

    Date: 05/08/2023

     
    Complaint: 19919464

    I am rejecting this response because:  As stated in my letter I used to go by ******, so I did not open someone elses mail.  However this account is bogus, and in my view an attempt to commit fraud.  

    The representative disconnected the call, only after I advised him of his fraudulent activity.

    Sincerely,


    *****************************

  • Initial Complaint

    Date:04/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned a call and they stated I own $3000 on a gas bill. I have no idea what they are talking about. He was rude and aggressive. Asked if I was refusing to pay it. I told him I do not know what he is even talking about. I have not received any correspondence regarding this matter. He then said we will go ahead and proceed with collections and hung up. I havent had a gas card and have not had natural gas for over 9 years. I have no idea what he is talking about.

    Business Response

    Date: 04/13/2023

    Dear BBB,


    We are serious about ensuring that consumers are always treated with respect and courtesy, regardless of their position on a matter in question or their demeanor. It troubles me to see reports of my staff acting in any other manner. *** reviewed the file at issue and it seems the characterization of their conversation in the notes is a bit at odds with her complaint with your organization. I would very much like an opportunity to discuss this matter with her directly to better gauge how I can bring this matter to a resolution and, of course, provide her with any additional details that she may require for closure on her part. I can be reached at *********************.

    Thank you for your assistance in bringing this to a resolution.

    *********************, President

    ARSC

  • Initial Complaint

    Date:03/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a call from ARSC on March 29, 2023 about a 19 year old credit card debt that I do not have. It's concerning because he knew my name and he said he knew my full social security number, although he would only say the last four digits. The first person that I spoke with was extremely rude. The second person tried to explain that there business was legitimate, but I'm questioning if it was a scam.

  • Initial Complaint

    Date:03/28/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Arsc is attempting to collect an old debt that was paid over 12 years ago.

  • Initial Complaint

    Date:01/30/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ARSC Is scamming people. My Mother has never ever owed a Spiegel account ! CLOSE THIS COMPANY DOWN ! People that are not going to check this out may not know these are scammers and pay the ******************* ! DETAILED ************** WHAT SHE HAS SUPPOSE TO HAVE BOUGHT AND DATES !

    Business Response

    Date: 02/17/2023

    Dear BBB,


    While we are ************* this matter with Ms. ******** family member, I am sorry to say we are unable to do so without her direct authorization. I welcome her to follow up with me directly at ************ so that we may obtain said authorization and bring this matter to a resolution.

    Thank you,
    *********************, President
    ARSC

  • Initial Complaint

    Date:01/30/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A letter came today for my husband from ARSC saying he owes over $6500. to Greens Appliances. I called Greens as we have not bought anything there in over **************************************** their system. I called ARSC and asked questions about this letter and was told it was sent to them for collection from ****. 17 years ago???? I told the rep I talked to Greens and sent them a copy of the letter for collections. I asked the rep to NOT contact us anymore and he said I cannot do that. He then said if I paid them $1200 today that would satisfy the debt. I again told the rep not to contact us and he got ***** and said it would go on to another office and they would collect the full balance.

    Business Response

    Date: 02/17/2023

    Dear BBB,


    The notes indicate that the account in question was closed as ****************** instructed us that her husband was in hospice care and unable to address any matter such as this. No collection activities will continue on this account and, if she wishes to discuss any further, she may contact me directly at ************.

    Thank you,
    *********************, President
    ARSC

    Customer Answer

    Date: 02/20/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:01/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ARSC ************, is falsly stating that I have a debpt that is 27 years old. there was NO SUCH **** THEN. Somehow thay have my phone number and social social #.

    Business Response

    Date: 02/22/2023

    Please see attached.

ARSC is NOT a BBB Accredited Business.

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