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Business Profile

Collections Agencies

ARSC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ARSC (a collection company), called me with a court threat, and sent an invoice to my residence to pay an unpaid balance. It stated that it was from my Citibank Classic card, dated 1/18/2023. Mind you, I currently have two citibank cards that are in good standing, and have never been late with payment. This company said that if I do not respond in a timely manner, the courts would make a judgement without me and it would reflect on my credit report as such. I never received any "official" court papers, I do not know whose account this is, and if this goes onto my credit report, I will try to take this entire company down! I have come too far, creditwise, to have my credentials compromised. They came out of the blue with an arrogance as well, and had the nerve to call a family member in search of me. I have never even heard of this company. I hope that this issue will properly be addressed.

    Business Response

    Date: 02/02/2023

    Dear BBB,

    We take complaints such as these very seriously and, in order to properly address his complaint, I thoroughly reviewed **************** file.I found no record of any calls ever placed to of received from **************** or any relative of his. Additionally, my audit shows that there is no employee access to the file. I am genuinely confused.

    It is possible that **************** communicated with a different collection agency and may be mixing us up. It doesnt seem as though any employee ours spoke to him or his family members. I would like to help him in any I can, though, and invite him to contact me at ********************* if he requires any additional assistance.

    Thank you,

    *********************

    Customer Answer

    Date: 02/03/2023

     
    Complaint: 18893760

    I am rejecting this response because: I did speak with ********************* today and he did help me to understand the situation somewhat. He explained to me that his office did send the invoice out, but there was no record of his company calling me or my family member...it was another company. I would like to have written documentation, from ARSC, stating that this account is closed. At that point, I will be satisfied with the outcome. ************** was quite informative as well. Thank you.

    Sincerely,

    ***********************

    Customer Answer

    Date: 04/28/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:11/10/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ARSC / Apple Recovery sent a debt collector letter claiming an over $11k debt from First *******, I called and they stated its from ****, 28 years ago! I told them I dont owe any debt, never heard of that company. They said they would contact me the next day. I told them to never contact me again. Scammers! FRAUD! Illegal!

    Business Response

    Date: 11/18/2022

    We at ARSC take each piece of feedback very seriously and strive to address all concerns a consumer may have. Unfortunately, the information provided is insufficient for me to find record of this item or the conversation in question. I would like to address all of this individuals concerns and humbly request they contact me directly at *************************** in order to do so. I am available 8 am to 5 pm CST, Monday through Friday.

    Customer Answer

    Date: 11/18/2022

     
    Complaint: 18385448

    I am rejecting this response because:

    Im not interested in giving them more personal information so they can continue to try harass me.


    Sincerely,

    **********

    Business Response

    Date: 11/23/2022

    I understand this individual does not wish to provide any additional information and thus I am unable to identify the file in question. Regretfully,there is nothing further that I can do to address their concerns. We wish them a happy and healthy holiday season.

  • Initial Complaint

    Date:09/21/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just received a text from ************** stating that I had an outstanding debt and needed to contact ************** at my earliest convenience and needed to contact them about account ******. I found this very odd and suspicious because I am very cautious about my bills. As I had filed bankruptcy several years ago, so I am considerably aware of any owed debts. I called the number that the text provided and spoke to *****. I was very gruff as I know I don't owe any bills. I pay online and before the due dates. He proceeded to ask for my SSN and I flat out told him I wasn't giving him that information so he proceeded to give me, my last 4 digits. He asked if that was me and I was like yes. Now what is this for. He then proceeds to say that this is for a Spiegel credit card? I flat out stated this isn't valid --as I had filed bankruptcy. He stated he would remove this from the system however I am not believing that statement. Very shady business practice--even contacting about old debts out of SOL is shady. This business needs to be shut down.

    Business Response

    Date: 10/12/2022

    Dear BBB,

    Upon reviewing the file in question, I found that, immediately after speaking with Ms. *********** our representative ensured the account was closed. If ********************** has any questions, I request she contact me directly at **********************.

    Thank you,

    **********************President
    Apple Recovery Services Corp.

  • Initial Complaint

    Date:09/02/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested the company provide me w/ a documents for the original lender, the orginal balance when Apple Recovery took over as well as a current blanace summary. I advised I would cancel the arrangment until I received this info. and "*****" told me he couldn't provide this info. so he would cancel the arrangement b/c I've "been paying all this time w/out questioning the amount" and he "wasn't playing games w/ me".....he never let me speak. Cont. to interrupt until i hung up when he said "i'm not playing games w/ you".

    Business Response

    Date: 09/13/2022

    Dear Better Business Bureau,

    We have made a few efforts to communicate with **************** regarding her concerns. At ARSC, we strive to ensure matters such as these are treated with the care that they deserve.I apologize if the representative did not live up to that standard. I would like to personally handle this matter for her and request **************** contact me directly at *********************.

    Thank you,

    *********************,President
    Apple Recovery Services

  • Initial Complaint

    Date:07/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter dated 6/30/2022 from ARSC requesting that I pay to them $6,494.38 for Creditor: Citibank Classic Card ID Number: ****** Account Number: **************** Balance: $6,494.38 It has been over (20) TWENTY YEARS since I have even been inside a Citibank and for the few months I was a Citibank customer I do not recall ever having a Citibank Classic Card.I also noted that in this letter from ARSC they did not give any more information about this account other than exactly what I stated above.I have not and will not be calling them about this bogus SCAM.I want to make sure that this SCAM ends here and that ARSC does not try to report to any ************* and does not ever contact me again.Thank you for your assistance.***********************

    Business Response

    Date: 07/26/2022

    Dear Better Business Bureau,

    We understand that items like this can be stressful to address and will not contact **************, per her request. However, we would like to opportunity to resolve this matter properly. I would appreciate if ************** were to contact me directly at her convenience at *************************** in order to so.

    Thank you for your assistance in resolving this matter.

    Sincerely,

    *********************, President
    Apple Recovery Services Corp.

ARSC is NOT a BBB Accredited Business.

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