Complaints

This profile includes complaints for Mike Agruss Law's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mike Agruss Law has 8 locations, listed below.

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  Mike Agruss Law

  1301 W 22nd Street Suite 711 Oak Brook, IL 60523

  
• 

  Mike Agruss Law

  31 W Downer Pl Ste 405 suite 405 Aurora, IL 60506-5187

  
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  Mike Agruss Law

  535 S Washington St Ste 29 Naperville, IL 60540-6795

  
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  Mike Agruss Law

  310 N Hammes Ave Ste 301C Suite 301C Joliet, IL 60435-8147

  
• 

  Mike Agruss Law

  3526 N California Ave Ste 201 Peoria, IL 61603-1164

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes I had spoke with the attorney Mr **** or his workers that works there for him and they ended up taking my case well a month and a half later they're going to tell me that they're disregarding my case and closing it out because I can't they don't have the policy number to the homeowners insurance and when I tell him the name of the insurance they still doesn't do anything they tell me yes they're closing it out and you got to keep in mind that I've got a ******** with scars and pictures and they chose not to help me that is sad I just thought I would reach out to the better bureau to let you know that they're rating needs to change or something because they're supposed to be for the people and it's plainly they're not it's about their pocketbook.

  

  Business Response

  Date: 04/09/2025

  I'm sorry **** ******* is upset we closed his case.  The dog owner did not have insurance coverage.  If there's no insurance, there's a slim chance of getting money damages directly from the dog owner.  Mr. ******* should consult with another lawyer about pursing a case.

  Please keep in mind that there is a statute of limitations (period of time) within which you must file a lawsuit.  If you do not file a lawsuit or settle your claim within the statute of limitations,your claim will be barred forever, regardless of its merit. 

  Other attorneys may evaluate your case differently.  I urge you to seek another legal opinion from another attorney right away to protect the right to bring a claim.
  
  I am sorry we could not further assist you in this matter and we wish you the best of luck in the future.

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to this law firm about an issue with SST/TALLY. They claim on their site they will help with SST/TALLY specifically. They sent me one email telling me to call them to move forward. I have emailed, called and left messages everday for 30 days with no answer of reply. This feels disrespectful and unprofessional.

  

  Business Response

  Date: 03/20/2025

  Hi ****,

  I'm sorry we did not respond to you sooner.  We will call you today at ************ to see if we can help you.

  Thanks,

  **** Agruss

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I highered them to help me with a law case with pace bus ifeel like I'm not beying keeper up to date its Aug 13 2024 I have jot heard what's going on last I heard was need this nothing eles what's going on I feel like I'm getting jerked around I feel like no one helping

  

  Business Response

  Date: 09/16/2024

  Hi ******, it's **** Agruss at Mike Agruss Law.  I'm sorry your case is taking longer than expected.  We are having issues getting your records from Advocate.  Advocate keeps rejecting our records request.  I will look into this today and give you an update.  You can always call, e-mail, or text me for an update.  My number is ************ and my e-mail is *******************************************

  Customer Answer

  Date: 09/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On a whim, I googled a cel number of mine. It used to be a land line for my company, but it isn't, any longer. When the results came up, the first thing on the list was from the Agruss Law Firm. It used MY phone number and MY company information in it's advertisement. The company name was ************************** It collected and serviced mortgage payments and was licensed as a mortgage lender in *******. The ad alluded to the fact that they can stop harassing collection calls from ************************** They are falsely claiming that the phone number my family had had since the 1960's is a horrible entity and that they can stop the harassing calls and eliminate the debt. Sadly, mortgages can't be bankrupted away and the debt will remain attached to the *********** until it is sold, or potentially lost to taxes.How can I make this law firm stop using my name and phone number in their fictitious advertisements?I have emailed the firm and am awaiting their reply.

  

  Business Response

  Date: 05/15/2024

  Hi ******,

  What phone number are you referring to?  I am a consumer rights and personal injury lawyer.  I am an attorney licensed to practice law in the State of ******** since 2004, and in the State of ********** since 2008.  I have been continuously licensed in ******** since 2004, and in ********** since 2008.  I am admitted to practice in all state courts in ******** and in ***********  My Illinois Bar Number is *******, and my California Bar Number is 259567.  Additionally, I was admitted to practice in the United States Court of Appeals for the Seventh Circuit on February 17,2017.

  I am the founding attorney of Agruss Law Firm, LLC (ALF), established in March of 2012.  I am the firms managing attorney.  My firm handles consumer rights and personal injury cases.  I have devoted my practice to consumer litigation and personal injury litigation.  Regarding my consumer litigation practice, I primarily help people with debt collection harassment, robocalls, and credit report problems.
  

  Thanks,

  **** Agruss

  **********************************************

  ************

  Customer Answer

  Date: 05/24/2024

   
  Complaint: 21706325
  
  I am rejecting this response because:
  Well, many days have gone by and ****** confirmed that the advertising has NOT changed. I will leave this complaint active or add new ones until it is corrected. I will also look at other search engines and make similar complaints on additional forums, if need be.
  

  
  

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 05/24/2024

  ****** has not deindexed the page.  Click here and youll see the number is removed from my site.
  
  ************************************************************************************************/
  
  Please be patient as it can take a few weeks for ****** to deindex the page.
  
  Thanks.
  
  **** Agruss

  Customer Answer

  Date: 05/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. His site no longer has my information on it.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very concerned about the professionalism of this firm. The first attorney that I dealt with was very difficult to deal with. I ended up speaking with the principal attorney, but he is asking me to take his word on my settlement; he will not put the agreed upon amounts in the agreement. That makes me very uncomfortable and wonder if he has an agreement with the defendant that I am not aware of. (They act very strange about this particular defendant). Every time I ask questions, he shuts me down and boxes me into a corner. I feel like he is taking advantage of me. I brought them the business to them, and it was a cut and dry case, so I am confused about the greed and unprofessionalism they are displaying. None of this sounds ethical to me and I am beginning to think that I need an attorney to protect my interests. I have asked to have the payment expedited since I am moving, but he will not acknowledge that. Monday, he told me that he would get back to me soon and it wasn't until today after I inquired that I heard anything. What reason would he have for not putting the numbers on the agreement? That protects everyone.

  

  Business Response

  Date: 04/14/2023

  I have responded directly to *****************  I cannot respond to ******************** Complaint on the BBB forum because it may violate the attorney-client privilege.  Please do not post ******************** complaint on the BBB, as it may violate a confidentiality clause surrounding her case.