Complaints

This profile includes complaints for Devon Self Storage Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Devon Self Storage Headquarters

  2901 Butterfield Rd Oak Brook, IL 60523-1106

  
• 

  Devon Self Storage

  16 Lambeth Park Dr Fairhaven, MA 02719

• 

  Devon Self Storage

  5 Foxhill Dr Walpole, MA 02081

• 

  Devon Self Storage

  720 Main St Tewksbury, MA 01876

• 

  Devon Self Storage

  430 US1 Falmouth, ME 04105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rent a unit from for over 2 years never had problem with them until now I got threatened by district manager and general manager she said by showing her the paperwork I received from them I felt I was being over charged and got threatened by her boss saying she end my contract evicted me from my unit and I am not allowed on the property and they dont have a restraining order against me saying I either dont use my card over the phone which I dont feel comfortable about and I went there to pay my bill at *************************************************** telling me who I cant bring with telling me how I can talk when I am upset so her boss threatened me told how to talk I was upset never ever had problems with this company until now

  

  Business Response

  Date: 06/02/2025

  June 2, 2025
  
  
  VIA Electronic Mail 
  Better Business Bureau
  ****************************************************************************************************
  Phone:**************
  
  Case #:  ******** (Complaint)
  Customer Info:  **** ******** (Customer)
  Company:  ********************** (the Company)  
  
  COMPLAINT RESPONSE
  
  Please allow this letter to serve as our response to the Complaint received by your office and referenced above. We appreciate you bringing this matter to our attention and providing us with the opportunity and time to fully investigate the Complaint.
  
  The ******* of the Customers Complaint appears to be an alleged overcharge on her account and the Companys refusal to accept an in-person payment. After appropriate diligence and inquiry, we found no merit to the Customers Complaint. The late and lien fee were appropriately assessed to her account and the refusal to accept an in-person payment was warranted after reviewing the totality of the circumstances.
  
  According to our file notes, pursuant to a signed rental agreement dated January 3, 2023, the Customer is currently renting a *************************** unit at our facility located at **************************************************************************************  Throughout the term of her occupancy dating back to early 2023, she has been habitually late with her rent payment.  Thus, her account has been in and out of lien status since she began renting at the facility, resulting in numerous overlocks and the assessment of late and lien fees. Several months ago,her account again became past due, and a lien and late fee were assessed.  Apparently, upon receipt of the lien notice from the Company, the Customer became enraged and went to the rental office and proceeded to berate and threaten our onsite manager.  As a result of that aggressive encounter our employee requested that the Customer leave the premises. Following the Customers departure, the matter was escalated to management who in turn, reached out directly to the Customer with the goal of finding a workable solution that would allow the Customer to make her rent payment and avoid a lien. Unfortunately, the Customer continued with the aggressive behavior, screaming and using profanity towards our Regional Director.
  
  
  
  Ultimately the Company determined that this Customer would not be authorized to make an in-person payment, thus we advised her to either call in the customer service number to pay her past due balance or pay online.  
  
  Sincerely,
  
  
  ******** *******
  Senior Vice President & General Counsel
  
  

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23341922
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ********

   

  i am being forced to do over the phone which I am not comfortable with and she threatened me the cops on the minute I got on property I never had problems before they changed management who said I threatened her with a piece of paper when all I wanted her to do was read I have people with me inside that say she lying 

  

  Business Response

  Date: 06/04/2025

  June 4, 2025
  
  
  VIA Electronic Mail 
  Better Business Bureau
  ****************************************************************************************************
  Phone:**************
  
  Case #:  ******** (Complaint)
  Customer Info:  **** ******** (Customer)
  Company:  ********************** (the Company) 
  
  REBUTTAL TO CUSTOMER
  
  In response to the Customers rebuttal,we have reassessed our initial evaluation and have elected to terminate her occupancy pursuant to Section 21 of the signed rental agreement. The relevant provision of the rental agreement is restated below in its entirety and the language applicable to this termination is highlighted in yellow. We have videos and eyewitness accounts of her harassing and threatening behavior.  This conduct has not only distressed our employees, but disrupted the daily operation of our business, thus we believe it meets the termination standard in the rental agreement.  The Customer will receive a separate termination notice with vacate instructions.

  21. TERMINATION: The term of this Agreement is month-to-month, and this Agreement will automatically renew at the end of each monthly term on a month-to-month basis until written notice of termination is provided by either party. Fourteen (14) days written notice given by Owner or Tenant to the other party will terminate the tenancy. Owner does not prorate partial months rent. Prepaid full months rent shall be returned to Tenant within thirty (30) days of vacating the unit, provided the Space is left vacant and broom clean.  Notwithstanding the above, Owner may exercise immediate termination rights (including denial of access to the Space) in the event that Tenant utilizes the Space for an unlawful purpose or is found to be engaged in illegal activity in the Space or at the Facility. Owner may also exercise immediate termination rights (including denial of access to the Space) in the event that Tenant creates a nuisance or is engaged in disruptive, criminal, unlawful, or other Owner prohibited behavior that threatens the safety of other Tenants and/or the preservation of the Space or the Facility. Upon termination of this Agreement, the ****** shall remove all personal property from the Space (unless such property is subject to the Owners lien rights as referenced herein) and shall deliver possession of the Space to the Owner on the day of termination. Tenant must leave Space empty, in good condition,broom

  
  Sincerely,
  
  
  ******** *******
  Senior Vice President & General Counsel
  

  
  

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Devon Self Storage regarding a reservation issue that I believe constitutes faulty advertising and a failure to honor agreed-upon terms.On January 31, 2025, I reserved a 10x10 climate-controlled storage unit on the first floor through SpareFoot, a marketing platform used by Devon Self Storage. The reservation was for a move-in date of February 14, 2025, with a rate of $79 per month, plus a $29 administrative fee.Upon arrival at Devon Self Storage on February 14, I was shown a second-floor unit instead of the first-floor unit I had reserved. I immediately informed the staff of the mistake, and was referred to ***, the on-site manager. *** assured me he would investigate and later informed me that the first-floor unit was no longer available for the agreed price of $79. Instead, I was told the rate was now $90 per month.This price change directly contradicted the terms of my reservation, which I believe constitutes faulty advertising and a violation of consumer rights. I trusted that the price I was quoted would be honored, and this unexpected price increase is unfair.I am requesting that Devon Self Storage honor the original reservation for a first-floor unit at the agreed price of $79 per month.Thank you for your attention to this matter. I look forward to your prompt resolution.

  

  Business Response

  Date: 05/05/2025

  see attachment

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They said I would be getting $117 as my refund but then when I called to see where the check was, he said sorry I do not get it now because it was the 7th of the month. Yet, they sent this email attachment telling me I would be getting this check.

  

  Business Response

  Date: 05/05/2025

  see attachment

  Customer Answer

  Date: 05/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I am sending this email due to the fact I have a storage unit at ****** Self Storage located *****************************. My unit was broken into on Wednesday Aug 3, 2023 for the second time within 4 months. It took me multiple calls and complaints to receive a call back from Site Manager on Aug ****** after the assistant manager did not return my call or send me additional photos of my unit. On Aug ****** was the last contact I had with site manager, who I had been call since then to Provide me with information for insurance company so that I am able to file my claim, I have reached out via phone and only redirected to call center and who has sent over call request and sent customer complaints filed by me to the district manager. This location is not responding to any form of contact. Today is Aug 12, ************************************************************ district manager and I am still without information of insurance company to file my claim for stolen items out of my storage unit.

• Initial Complaint

  Date:11/07/2022

  Type:Customer Service Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am renting a storage unit with this business. The insulation inside the unit is falling all over my belongings and "owner" refused to help. The business is also allowing homeless people to live in the units and people to perform major repairs on vehicles in and around the units. please help me I want a reimbursement of all my thing they have ruined.