Complaints

This profile includes complaints for Cleaners Depot Franchise, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cleaners Depot Franchise, LLC has 5 locations, listed below.

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  Cleaners Depot Franchise, LLC

  1 Mid America Plz Oakbrook Terrace, IL 60181-4450

  
• 

  CD One Price Cleaners

  2590 S Brentwood Blvd Ste 502 Brentwood, MO 63144

  
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  Cleaners Depot Franchise, LLC

  2205 Enterprise Dr Ste 502 Westchester, IL 60154-5820

  
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  CD One Price Cleaners

  7948 Calumet Ave Munster, IN 46321

  
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  CD One Price Cleaners

  415 17th Ave N Hopkins, MN 55343

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the monthly subscription to the Fold & Wash services with CD One. On the website in more than one place there are details of how they care for your clothes and how you are to prepare your clothes. the first 2 weeks (2 loads) were fine and clothes came back to me without incident. On week 3 I noticed some of my whites were dingy and blue tinted. I thought it was a simple mistake. On week 4 my whites came back pink. I sent an email to CD One to ask that they pay better attention to the sorting process as my clothes were colored on 2 separate occasions. A CS rep ***** responded with a rebuttal about how they do not sort the clothes and they wash them all in the same cycle. I was confused at this as I had done my research before I chose them as my laundry service and knew that I had read that they sort the clothing. I took the screenshots of the description of them detailing how customers do not need to sort their clothes. I responded -asking why there is no instruction about the customer needing to sort and in fact is stated that the customer does not. *** responded- "We do not simply just wash your clothes. There are certain cycles and detergent types chosen based on each load. We specifically mix the detergents and solvents in order to obtain the best possible result. This is always the cleaning methods we have utilized for wash and fold service. Our team would be more than happy to treat the white garments to try to lift the color bleed however we cannot be held responsible for a garment that is bleeding during the wash cycle. Moving forward if you choose to continue service we recommend cycling darks and lights with your weekly order or cleaning white items at home as we do not use bleach for any of our services. I will ask the team to sort out some of the white items and see if they can treat those for your delivery tomorrow. "Nowhere on the website states the customer needs to sort nor is there anything describing separating clothes that bleed. 

  

  Business Response

  Date: 04/03/2025

  When the situation occurred, the customer requested a cancellation. This cancellation was promptly honored, and their subscription payment was refunded in full.
  It is unclear on what basis they are requesting $251, an amount that exceeds the cost of the one-month subscription they completed. Additionally, we made it clear to the customer that while we do not assume responsibility for color bleed, we offered, as a courtesy, to attempt to restore the affected garments. However, they declined our offer to have the white garments reprocessed to mitigate the issue.
  Furthermore, while we inform customers that they do not need to separate their laundry, we do not advertise that we provide sorting services for wash and fold items. Given these facts, this complaint appears to be unwarranted.  All of the wash and fold garments that we process (over 3500 lbs. weekly) are done the same way.  We do not have a bleeding issue with other orders.

• Initial Complaint

  Date:05/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my Mother of the Bride dress to this cleaners to have it cleaned/wrinkles removed. When I got it back, 4 days before the wedding, the back of the dress was stretched and the dress and zipper bowed out by a couple inches. When I put the dress on, it looks horrible, like i had a large bulge in my back. I took it back and they would not do anything about it, said it was the manufactures fault. I called a number of times to find out when the owner would be there, every time I was told he'd be there, I would go up and he would not be there. They also said it was the material, If that was the case, why didn't the whole dress stretch? it was just the back. The would not refund me for the dress or even the cleaning. The dress was unwearable. I had to scramble to find another dress.

  

  Business Response

  Date: 05/31/2024

  Dear **** and BBB,

  
  Thank you for bringing this matter to our attention. We deeply value our customers and strive to provide the best possible service, so its important for us to address your concerns. I would like to express my sincere regret for the inconvenience and distress you experienced regarding your Mother of the Bride dress. I understand how important this garment was for you and the frustration caused by the issue you encountered.

  
  Upon reviewing the situation, Id like to clarify our position and the steps we took in response to your concerns: Assessment of the Dress: When the dress was brought to our attention, we thoroughly examined it. The dress itself was in good condition except for the zipper area, which appeared to have stretched. This kind of issue typically arises from the inherent quality of the material used in the manufacturing process. As professionals, we always handle garments with the utmost care, following industry best practices to avoid any damage.

  
  Offer of Refund: During our conversation, I offered a refund for the cleaning service as a gesture of goodwill. However, the primary issue seemed to be your request for a full compensation for the dress, which, unfortunately, is beyond our standard policy for manufacturing defects. Also, if the cost of fixing the zipper is reasonable, we would also be willing to cover the expense of having it repaired.

  
  Manufacturers Responsibility: Our equipment and cleaning processes are designed to be gentle yet effective, suitable for a wide range of fabrics. If a garments material fails to hold up under these conditions, it is typically indicative of a manufacturing issue rather than a cleaning mishap. We would never intentionally cause harm to any garment and take full responsibility for any damage incurred during our cleaning process.

  
  I am truly sorry that we were unable to meet your expectations in this instance. We strive for customer satisfaction and it is disheartening to hear that you were not satisfied with our service and response. We are committed to resolving this matter amicably and would still be willing to process the refund for the cleaning service, as initially offered, along with having the zipper part repaired if applicable. Our goal is to ensure that you are satisfied with our service and that the dress is restored to a wearable condition.

  
  Please let us know if there are any other ways we can assist you in reaching a satisfactory resolution. We appreciate your feedback and will continue to improve our services based on customer experiences. Thank you for your understanding.

  
  Sincerely,
  
  *********************
  Manager
  CD One Price
  **************

  Customer Answer

  Date: 06/03/2024

   
  Complaint: 21776447
  
  I am rejecting this response because: The dress was in perfect condition when it was brought it. Your cleaning process stretched and ruined my dress.  I find it hard to believe that the material in this dress was the problem. I'm sure you have cleaned other items of the same material that did not stretch the way you stretched my dress. It was not the material but your cleaning process and lack of taking care when cleaning it.

  Paying to have it fixed now is not a solve. The wedding that I purchased the dress for is over with. I had to quickly go buy another dress because of your carelessness in cleaning this dress.

  The only solve for me is to get a refund for the dress. 
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 06/14/2024

  Dear **** and BBB,
  We apologize for any inconvenience it may have caused you. We follow the care label and process each garment very carefully. Sometimes, the material issues are not apparent when you buy it new, and dont surface until it goes thru couple of cleaning cycles. In this case, we have followed all our processes and we done the best we could. We appreciate your business and as token of our appreciation we are willing to give you $15 store credit to use it for any of the services we are offering. Thank you for your understanding.
  
  Sincerely,
  
  *********************
  Manager
  CD One Price 
  **************