Reviews
This profile includes reviews for Cleaners Depot Franchise, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 3 Customer Reviews
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Review fromMary K
Date: 05/21/2024
1 starI took my Mother of the Bride dress to this place to get cleaned and remove wrinkles. When I got it home and looked, they had stretched the material in the back so the dress/zipper bowed out about 3 or so inches. It was unwearable. I called, they had no explanation for me. Asked for the manager, he was always 'out'. I went up when I was told the manager would be there, he 'was not there' but dealt with someone else, who was saying they cleaned per the manufacturer's instructions and that it's the fault of the material. (You can't tell me they have never cleaned another item with this same material and this is the first time they've experienced the problem.) Then her suggestion was to take it back to the retailer and return it and not tell them. That is not an ethical solve in my opinion. The manager never did appear, only had everyone else deal with me. They absolutely refused to give me anything for my dress and I'm out the money. This happened 4 days before my daughter's wedding. I had to scramble to find another dress. This place is horrible!!!Review fromDennis B.
Date: 02/07/2023
1 starBELOW THE LINE CUSTOMER SERVICE!!! 8 times my family contacted CD One due to lost “Gentlemen’s Warehouse” fine wool mens dress vest. No apologies were offered. After extreme stress and frustration, a dollar compensation for replacement value was not given. The fee we paid to have our garment dry cleaned was not refunded. Sad to say this company went from a 5 star review to a one! Impossible to leave a zero. After years and years and literally thousands of dollars in paid dry cleaning fees…. this is how it will be left? Shame on you CD ONE! Shame on you!Review fromSara K
Date: 09/13/2022
1 starSara K
Date: 09/13/2022
They are stealing f customers. They have staff that takes guesses on fabrics and charge you more money on basic shirts. Staff at the location in ***********, ******** dont know much but do charge the highest price. No where does it say the prices nor do they have signs the different material fabrics prices in shirts. I asked for the policy and they couldnt provide one. I wonder why? They assume they know fabrics but never do they check the tags inside, they only touch the shirts. Explain that one
Cleaners Depot Franchise, LLC
Date: 09/14/2022
Hello ****, we are sorry you feel this way as it was never our intention to miscommunicate how CD One Price Cleaners operates. No two garments are the same, but that doesnt mean you should need to be charged differently to have them cleaned. We check in and tach each item that you leave in our care and sort them according to their cleaning needs. This is done by checking the manufacturer label which indicates if an item can be wet cleaned or dry cleaned. Our services do not charge based on fabric but cleaning process. Laundered and pressed shirts include men's and women's basic dress shirts that do not have pleating or details. This is why we pride ourselves with have one price and transparent pricing at that. I hope that information helps and that we will see you again soon!
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