Complaints

This profile includes complaints for Ed Napleton Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Ed Napleton Automotive Group

  1 Oakbrook Terrace Ste 600 Oakbrook Terrace, IL 60181-4485

  
• 

  Wyoming Valley Porsche

  1470 Highway 315 Blvd Ste 3 Wilkes Barre, PA 18702

  
• 

  Wyoming Valley Subaru

  1470 Highway 315 Blvd Ste 2 Wilkes Barre, PA 18702

  
• 

  Napleton's North Palm Auto Park, Inc.

  3701 Northlake Blvd Lake Park, FL 33403

  
• 

  Napleton's Acura of Palm Beach

  6870 Okeechobee Blvd West Palm Beach, FL 33411

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/20/25 I ordered a starter from the parts **** the shipped it on 5/23/25 and it was received on 5/25/25 by my wife who at the time did not know what I had ordered a couple days later when I went to open the box in preparation of repairing my jeep the box was empty and had never even been taped. I opted the box and you can clearly see something was inside but it was supposed to weight 9lbs and looking at my ring video footage it clearly was empty when handed to my wife. I emailed napleton Clermont jeep dodge ram and asked for them to call me and they replied with its **** fault youll have to file a complaint with them and absolutely accepted no responsibility whatsoever for not even using tape on the box to keep the item contained. ***** in the parts **** didnt offer to help contact **** or help at all so I had to file a police report and a complaint with **** as well and Im sure Ill loose my $150 in the end but an apology or some kind of help from them would have been nice seeing how they shipped the package without even using tape to keep the part inside

  

  Business Response

  Date: 07/09/2025

  ***** ******* is working direclty with the Parts Manager **** ******** to resolve this concern. 

  Kind regards, 

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my deep concern and frustration regarding the recent issues with my 2018 *** 430xi, which I purchased from your dealership on September 23, 2022. At the time of purchase, I also bought the Quality Shield Platinum 4-Year Warranty, which provides comprehensive coverage for the ********** September 2023, I had to undergo a full engine replacement due to a non-warranty issue, which I paid for out-of-pocket in the amount of $11,600. As discussed with your service manager, the replacement engine came with a 3-year parts warranty and up to 80 hours of labor ************, less than a year after that replacement, the vehicle is experiencing issues againspecifically, a cracked valve cover, which is directly related to the replaced engine. The car is currently being evaluated at ***************** *** in ************, and it is clear that the repair should be covered under either:The engine replacement warranty provided by your dealership, or The Quality Shield Platinum Warranty that was purchased with the vehicle.Despite this, I have been informed that Wyoming is refusing to honor the engine warranty, and I was told no financial contribution would be made toward the repaireven after I offered to apply the Quality Shield Warranty and simply have you cover the remaining $1,100 difference. This is not ************* summarize:I am holding two active warranties that should reasonably cover this repair.The failure appears directly linked to the engine replaced by your team.I am asking that, at minimum, your dealership contribute $1,100 to cover the delta between the repair cost and the amount covered by my Quality Shield Warranty.I am requesting a prompt and fair resolution to this matter. If we cannot come to a reasonable agreement, I may be left with no choice but to escalate this issue to the appropriate consumer protection agencies and consider other remedies available under the law.

  

  Business Response

  Date: 06/17/2025

  Clarence Lyles is working direclty with the Platform Manager Steve Ubaldini Jr. To resolve this concern. 

  Kind regards, 

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged $1800 for my car repair and it has been over two months and it is still not ready.

  

  Business Response

  Date: 07/01/2025

  The customer's vehicle was initially repaired at an independent body shop following a collision, with the driver's door replaced. The vehicle was then brought to our service department because the door would not open and the window would not operate. Our team completed the required repairs, verified the functionality, and returned the vehicle to the customer. Shortly thereafter, the customer returned, concerned that the window would not go up and the dome light would remain on. Our technician has diagnosed the issue as a problem with the door harness, and parts have been ordered to resolve it. We have communicated this update and estimated completion date to the customer.

  Kind regards, 

  Customer Answer

  Date: 07/02/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23459367, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Shermon Washington

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I negotiated a deal for a 2019 ****** Sentra over the phone with a sales manager at Napleton ******** in ********* FL. I came in the next day, was presented with same offer I signed and it went to finance. After waiting an extended amount of time I got back to finance only to find he had added on three things to the loan, Gap, tire and wheel and clear coat protection. I advised him I didn't want any addons. He advised that he would remove them, however if he did he would add the cost of those back onto the sale price of the car. I never requested these and they were basically forced upon me. This is a shady business tactic to boost profit.

  

  Business Response

  Date: 06/27/2025

  Jonathan Davis is working direclty with the Customer Experience Manager Luisa Gonzalez to resolve this concern.

  Kind regards, 

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, March 8, 2025, I visited ****** of ********** in ********** ********* with the intent of possibly buying a Grand Highlander Hybrid. ****** was the sales person assisting me. The dealership only had one non-hybrid Grand Highlander (GH) on the lot. After test driving the vehicle, I told ****** I was interested but needed to speak with my financial advisor at ***** on Monday. Because this was the only GH on the lot and the dealership was busy with other customers trying to buy before the expected tariffs, ****** explained I needed to put $500 down to hold the car. Before doing so, I made sure the $500 was refundable. ****** assured me that the money would be refunded if I decided not to buy. I used my debit card to pay the $500. On Monday, March 10, 2025 I contacted ****** and told him I was not going to purchase the vehicle. I offered to come into get the credit back to my checking account and was told that wasnt necessary. I was told it would take 3-6 weeks to receive my refund. That was 13 weeks ago.I have left messages, both voice mail and email, for the General Manager and have received no response or refund. I have a log of texts from ******. The last was a week ago. He said he would check with the office to see if a check was cut. I was never given the option of a check. Again, I never received a *********** addition to not receiving my refund, when they calculated the value of my trade-in, they low balled the value at $16,000. Car Trader valued it at $25,000-$29,000. I showed them what Car Trader said and they changed the value to $25,500. I am a recent widow and I truly feel they were taking advantage of me.

  

  Business Response

  Date: 06/27/2025

  Keryl Jones is working direclty with the General Manager Mark Krochmal to resolve this concern.

  Kind regards, 

• Initial Complaint

  Date:06/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased a used vehicle (2023 ******* G70) from Napleton's ******************* in October 2024. Due to personal circumstances, I sold the same vehicle back to ****** in January ******* Napleton, I purchased a number of warranties for the vehicle. After selling the vehicle, I have visited the office in ****** for three times in the span of 5 months to request cancellation and refund of the purchased warranties, which were guaranteed to refund pro-rata per the terms of the warranties.The warranties are (image attached):- Assurant Vehicle Care, Premium, $899 - Platinum Plus Vehicle Service Contract, $3000 - Prepaid Maintenance Program, Gold, $795 In the first visit in January, a financial manager said he submitted the cancellation and refund requests but said he will send confirmation receipts to my email address, but I did not get them. He said I will receive checks (pro-rata refund) in 8-12 ******** the second visit in April, a new financial manager said he will check and confirm on the refund requests. However, I was not given any written proof of the transaction and did not receive any ********** the third visit in May, another new financial manager said he will again check on the requests and told me the checks should arrive to my new mailing address soon. Again, he did not give me any written proof of the transaction and conversation.I have previously called the office multiple times to request speaking to the financial manager. However, often times, the call gets rerouted to different people a few times before reaching the financial manager's voice box, which felt intentional to block calls to the financial manager.I have and did not receive any written proofs that my warranties are in the refund process and have no knowledge of if I will ever receive refund checks with pro-rata time based on my first visit.

  

  Business Response

  Date: 06/27/2025

  In response to BBB Case #23437598, we acknowledge receipt of the customer's complaint regarding the refund for warranties purchased on a 2023 Genesis G70 at Napleton's Auto Park of Urbana. After reviewing the case, we confirm that a refund of $1,516.96 was processed and issued directly to the lien holder on June 10, 2025. This amount reflects the prorated refund based on the terms of the warranties purchased.
  
  We regret any inconvenience or confusion Mr. Park experienced regarding the timeline and communication during this refund process. Our dealership takes such matters seriously and has reinforced our protocols to ensure clear and timely communication in similar situations.
  
  Should further clarification be necessary, please let us know.

  Kind regards, 

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The reason for this email is I like to file a complaint against Napleton's ********** of ******* at *************************************. I have a 09 VW GTI has been in the shop since Saturday May 17, 2025, the car was towed there due to my clutch cylinder broke, while I was driving and I had them programmed my *** module due to it was replaced. ***** called me on Saturday at 3:21 pm asked me what was wrong with the car because he looked at it. So, I told him I got stranded due to my clutch cylinder broke, I couldnt not put the car on gears, plus I told him that I wanted to have my *** module programmed while the car was there. ***** told me that they needed to do a diagnostic on the car to see what was wrong, I told him Im telling you whats wrong with the car, why a diagnostic? When Im telling you. He said is going to be about ****** for the diagnostic, and ****** dollars for the *** module programmed. I asked him can you please do my *** module programmed then Ill give you a called-on Monday May 19, 2025. So, Monday May 19, 2025, at 11:35 am I made the called and spoked to ***** and No answer. ***** text me and told me they ran the diagnostic on the vw gti. He told me the part wont be here until Thursday May 22, 2025; to be replaced he was talking about the master cylinder, and I said OK no problem. Called me Thursday when all is ready so I can go pick up my car the only thing I have for transportation. So, Monday May 19, 2025, at 11:35 am I made the called to ***** and No answer. So, Monday May 19, 2025, at 11:35 am I made the called and spoked to ***** and No answer. So, Monday May 19, 2025, at 11:35 am I made the called and spoked to ***** and No answer. After my *** Module was program with no problems, the gateway module when bad in their job. so now they want to charge for another *** Module cause now they are saying is not good after they program it, it broke in the shop while is in their possession. They do not want to replace my ***.

  

  Business Response

  Date: 06/25/2025

  Johnny Tirado is working direclty with Felicia Cordova to resolve this concern. 

  Kind regards, 

  
  

• Initial Complaint

  Date:06/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to the pre-owned sales team at Napleton ******* *************** regarding a vehicle they had listed for sale. The initial communication was excellent. I explained that I would be flying in from out of town specifically to purchase the vehicle. After receiving assurances from the sales team and negotiating the sale, I purchased airline tickets in preparation for the trip.Out of caution, I called the dealership the day before my flight to confirm everything was in order. The sales manager was not available, but another sales representative informed me that the vehicle was no longer for sale due to a potential mechanical issue with the convertible top.The next day, the original sales manager I had been working with contradicted that information, stating the vehicle was still availablethey simply needed to send it to a Mercedes dealership to have the top repaired. *** assured me they would still honor the agreed-upon price and complete the sale.However, after several more days and follow-up texts to confirm next steps, all communication from the dealership abruptly stopped. My calls, texts, and emails went unanswered. I was forced to cancel my airline tickets and financing, which caused unnecessary inconvenience and ********** a customer, I expect honest and transparent communication. The lack of both in this case led to a frustrating and disappointing experience. A simple phone call or text explaining the situation could have prevented all of this. Unfortunately, that courtesy was never extended.

  

  Business Response

  Date: 06/17/2025

  Mr. Moberly initially contacted our dealership via an online inquiry from Texas, expressing interest in purchasing the vehicle remotely. Consistent with our established procedures for handling out-of-state transactions, we conducted a comprehensive inspection of the vehicle before finalizing any sale.
  
  During this inspection, our technicians discovered a significant mechanical issue: the retractable roof was non-operational and unable to open or close correctly. Upon identifying this defect, Eddie Calixto, our Used Car Director, promptly informed Mr. Moberly that the vehicle could no longer be offered for sale in its current condition.
  
  Our management team intentionally provided no contradictory information. Initially, Mr. Moberly communicated with Michelina, our VIP Manager, who assisted him through the early stages of his inquiry. Subsequently, Mr. Calixto took responsibility for directly informing Mr. Moberly of the vehicle's condition. When Mr. Moberly later reached back out to Michelina, she again confirmed that the vehicle was not available and extended her apologies for any inconvenience.
  
  No financial transactions occurred during this inquiry, nor did Mr. Moberly visit our dealership. Although preliminary financing discussions were underway, these had not progressed to any formal agreement or financial exchange.
  
  We sincerely regret any confusion or inconvenience experienced by Mr. Moberly. However, our decision to halt the sale was strictly based on maintaining the high standards and transparency that our customers expect. We remain committed to clear, timely, and professional communication with all customers.
  
  Please do not hesitate to reach out if further clarification or additional information is required.
  
  Respectfully, 

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 *** ******* X-Line from Napletons *** of Urbana. Since then, Ive brought the vehicle in for service multiple times due to serious ongoing issues that remain unresolved. These include violent shaking while parked, erratic dashboard alerts (documented on video), transmission slipping (three times), a malfunctioning side mirror, a faulty sunroof, and repeated problems with the camera system.The first *** service ticket was opened in September 2024, and since then, Ive dealt with dismissive staff, delays, and unkept promises. From February to April 2025, the vehicle was in for transmission and alert issues. When returned, the mirror and transmission were still not fixed.On May 20, 2025, after the third transmission slip, I returned the vehicle and met with the *** service manager and ***** Both promised full resolution. However, on May 29, I was told the transmission was still not repaired and that I would need to drive it again and wait for it to fail a fourth time. The mirror and sunroof still were not fixed.I am deeply concerned about the safety of this vehicle and Napletons continued refusal to resolve these serious issues. I am requesting immediate repairs, documentation of completed work, and a formal response from management. This vehicle is not safe, and I should not be expected to risk my familys well-being due to poor service.

  

  Business Response

  Date: 06/17/2025

  We have reviewed the service history and engaged the appropriate personnel to evaluate the concerns outlined in the BBB complaint.
  
  The vehicle was brought in for service multiple times, and on each occasion, our service team performed detailed diagnostics. At the request of our Technical Assistance line (Techline), we attempted to recreate and verify the reported concerns during multiple test drives. As is standard protocol, no diagnosis can be confirmed nor repair recommendations authorized by Kia without the issue being duplicated or a fault code (DTC) being stored during these inspections.
  
  Before the vehicle arrived at our service facility, a CARE case was initiated by the customer directly with Kia. Upon investigation by the District Parts & Service Manager, the CARE case was closed based on the findings that no codes were present and no problem was verifiable during the vehicle scans and inspection.
  
  We remain committed to working in good faith with Ms. Ellis-Smith. We welcome her to schedule a supervised test drive with our technician so that we may attempt to witness and document the reported behavior. This step is essential to move forward with any repair authorizations per manufacturer guidelines.
  
  Our priority is the safety and satisfaction of our customers. We regret any inconvenience experienced and will continue our efforts to address any concerns they may have. 

  Kind regards, 

  Customer Answer

  Date: 06/18/2025

  Thank you for taking the time to review my concerns. I respect the dealership’s position in this matter; however, I believe it is important to provide further context regarding the repeated and extended service visits for my vehicle, which remains unrepaired.

  My vehicle has been in the facility’s possession on multiple occasions, including two recent visits specifically for transmission slippage, as well as additional concerns such as the driver-side mirror not repositioning and the sunroof intermittently failing to open when the button is pressed.
  
  Despite these prolonged visits, the issue—particularly the transmission problem—has not been resolved. During the most recent service visit beginning on May 20, I was asked to pick up my vehicle in an unrepaired condition, which I consider unsafe to drive. I was informed that the transmission must slip again before a data recorder could be installed to capture the necessary diagnostic codes.
  
  I find it both unreasonable and unsafe to be expected to operate a vehicle with a known, unresolved issue—especially when doing so poses a risk to myself and my family. It is my belief that a trained technician, not a customer, should be responsible for recreating and documenting such issues under controlled and professional conditions.

  I do not believe it is appropriate to ask a consumer to schedule time and transportation in the hope that an intermittent problem will reoccur. My expectation is that the dealership and manufacturer take full responsibility for properly diagnosing and repairing the issue without placing any further burden or risk on me as the owner.

  
  I remain open and willing to work toward a fair and timely resolution and sincerely appreciate the Better Business Bureau’s involvement in helping facilitate this matter.
  
  Sincerely,
  
  
  
  Angela Ellis-smith

  

  Business Response

  Date: 06/26/2025

  Napleton’s Kia of Urbana respectfully advises the Bureau that Kia America governs all warranty diagnostics, parts approvals, and repair authorizations. Although our technicians stand ready to complete the necessary work, Kia’s policies require a verified fault code or duplication during the dealer operation of the transmission concern before permitting component replacement. We have escalated this matter to Kia’s regional field office, and Ms. Ellis-Smith may also contact Kia Consumer Affairs at 800-333-4542 for direct assistance.

  Kind regards, 

  Customer Answer

  Date: 06/26/2025

   
  
  Complaint: 23399851
  
  
  
  I am rejecting this response because:
  
  
  To Whom It May Concern,
  
  
  Thank you for the response from Napleton’s Kia of Urbana. While I understand that Kia America governs warranty diagnostics and repair authorizations, I must respectfully disagree with the implication that Napleton’s has done all it can.
  The transmission issue in my vehicle has occurred three times, I have provided details of each slippage and  the occurrence always in lower gears, video evidence exists of system alerts repeatedly unrepaired and performance failures, Despite multiple service visits and extended periods during which Napleton’s had possession of the vehicle, the necessary fault duplication has not occurred—not due to lack of symptoms, but due to insufficient diagnostic action and follow-up.
  I appreciate that Napleton’s states its technicians are “ready to complete the necessary work,” but returning a vehicle to a customer repeatedly—still slipping and with unresolved mirror and sunroof issues—is unacceptable and unsafe. It is unreasonable to ask a customer to continue driving a known defective vehicle until it fails in front of a technician.
  I also note that it took my personal insistence and visible frustration at the dealership to even have the vehicle re-accepted for further service after being told repairs were “complete” when they were clearly not.
  I acknowledge that the matter has been escalated to Kia’s regional field office. However, I still expect Napleton’s to act as an advocate for its customer—not merely a messenger for Kia’s policy. Dealerships have a responsibility to ensure safety and satisfaction, particularly in cases involving repeated, well-documented failures.
  I will also be contacting Kia Consumer Affairs directly, as suggested, but I request that Napleton’s continues to follow up and ensures that the necessary repairs are completed in a timely manner
  
  
  
  
  
  Sincerely,
  
  
  
  Angela Ellis-smith

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in my car and got a car from the nappleton ********** on April *******. I have received two temporary tags because that have been unable to transfer my tag. I just recently found out that there is another lien on the car before they sold the car to me. I almost gotten my license suspended because of this issue and when I asked is their a estimated date. An employee for their accounting department told me that they are at the mercy of the bank that holds the loan. I offered to bring the vehicle back and get my trade in back but they said that was not an option but technically the deal is not finalized and the have breached our contract by selling me a car with a lein on it.

  

  Business Response

  Date: 06/17/2025

  ********* ***** is working directly with ******* ******* to resolve this concern. 

  Kind regards, 

  Customer Answer

  Date: 06/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *****