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Business Profile

Utility Water Company

Prairie Path Water Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Water Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the October 2023 billing cycle I was charged $500 which is over 5 times higher than my regular water bill. It is impossible for 2 people who aren't home during the day to use over 1,000 gallons of water per day. I tried calling the water company and they told me this was the water that we had used which is incorrect. I had found out from other residents that they were also charged extremely high water bills (one was over $3,000) and were told by the water company they had to pay it or their water would be turned off. This company is trapping people into paying for their high water bills that are inaccurate. This company needs to be investigated. Not only did I have an issue with this, they also tore up our yard without notice and installed something in the yard that wasn't level with the ground and our dog got I jured and it took weeks for them to come fix it. This is the only water company available in our community and I feel as if we are being held hostage to pay their bills or there's no water.

Prairie Path Water Company is NOT a BBB Accredited Business.

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