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Business Profile

Telecommunications

TDS Telecommunications LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled service with TDS and paid what I was told by a service representative for my account to have a zero balance. After the account was closed I received an additional bill which was for $10.13. I called TDS in an attempt to get them to correct it and zero out the account. At this time I was told that the $10.13 bill was sent to collections and they could not retrieve it but they were adamant I pay the fee to them that day. I will not be paying this bill as this is the type of issues I had being a customer of ********************. They should honor what the service **** told me to pay and make this account a zero balance along with retrieving this from collections.

  • Initial Complaint

    Date:04/30/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    TDS is charging me for a modem I returned. They said 1 item was to be returned with serial number *************. I returned the modem with the same serial number well before the ****** requested return date using the prepaid package TDS sent me. Now they're saying it was a different serial-numbered modem and they didn't receive it. They're trying to say they we had more than one modem with me and that is not correct since we only switched to them a few months earlier. They are charging me ****** to my husband name now, ***** ********. There customer ********************** is always hard to get a hold of with long wait times. Switching ever time to a "superior" but never in the country or never with someone who can help me. I'm exhausted with trying to reason with them and I don't want this on my credit report and I wont pay it because I sent it back and also paid the last payment of ***** confirmation #******

  • Initial Complaint

    Date:04/21/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/20/25 I called to cancel phone and tv services. They continued to send me bills stating that I had to pay 2 months in advance of tv and phone services. They told me on 3/20/25 that my bill would be $112 moving forward. I called from my March 16th bill. Then I received a bill April 16th 2025 for $624.62. They refuse to cancel my phone and tv connection. I even had a new account created by them as they said that had to be done, account- **********. When I called on 4-21-25 they said the claim to cancel my tv and phone was still "pending". I am so furious how they are taking advantage of their customers. I called on 4-21-25 and told them to turn off the entire account. I want everything cancelled and a full refund. I will never use this company again. Confirmation number is **************. The customer ********************** *** would not give me her employee id or identifying number. She claimed they do not have those although her name is *********** This company abuses senior citizens and they will not receive another dime from me.

  • Initial Complaint

    Date:01/24/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a customer since 2012, I cancelled my internet on 11/01/2024. The representative I spoke to on 11/01/204 was *******. The call was recorded and he confirmed that I owed $****** which was my balance through 10/31/2024 and that I would not be charged for November. I confirmed 3 times that the only amount owed was the $****** and that I wouldn't be billed any additional amount. I paid the ******. He indicated that 11/01/2024 was the beginning of the next billing cycle and that he would waive the November charges since I was cancelling on the first day of the billing cycle. I then received a bill saying I owed $91.89 for November. I called and spent 45 minutes on the phone and spoke with 3 people. The 3rd ****** listened to the call and said what ******* told me was incorrect and their policy was they don't prorate the billing cycle. They would not stand by what I was told and what was recorded. They are now threatening collection action. I want the $91.89 to be removed from my account. This is the second time I've had issues with their billing and believe they have very poor billing practices. When I cancelled my cable the prior year they had to cancel my existing account and open a new account with just the internet. They continued to bill me under both accounts. I had to call 3 different times before the issue was corrected. Each time I called it was recorded and I was assured the issue would be resolved and I wouldn't receive any more bills for the cable.

  • Initial Complaint

    Date:01/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was about to move and called TDS to cancel service (account #*************. They told me they would send me a box and mailing label to return their equipment (modems, box sets and remotes - no wires were to be included). I explained that I was moving and asked if there was a location where I could turn the equipment in to. They said no it has to get mailed. So I packaged EVERYTHING up, sealed the box on 11/18/24 and put it in my car. I moved the next day and finally on 11/27/24 I was able to go to *** and mail the box. I got a receipt (tracking #1Z63A84E9074118090) and had not heard anything so thought it was okay. Today (1/7/25) I got a bill from TDS in the amount of $424. I called and spoke to Shavoy and explained what happened. I told him that my tracking information says it was delivered to them on 12/2/24 at 11:06 am. He was not willing or able to help me out. I followed their instructions and returned all equipment. I think this is a scam to get more money from me and I will not pay it. I am looking for assistance in resolving this manner. Thank you.

  • Initial Complaint

    Date:01/04/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It started when I requested an Itemized Statement on my charges the 2nd week of December. A week later, on December 19th, I received a shut off notice with a bill of $335.52. Then a collections warming on December 31. Then a bill of $514.47 on January 7th after the cable and internet were shut off. This cant be right, i never received an itemized statement, i should Not been charged After a shut off. And been sent to collections is disastrous!. My credit eill be harmed. I may not be able to get cable or internet again with this on my record and i have never seen what these charges are for or why it went ip over $200.00 after it was shut off. Can you help?

  • Initial Complaint

    Date:12/19/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Billing with TDS This has happened before in the past as well. Where I over pay on my acct and I never received an invoice due to the credit. Then there is a balance owed for a small amount and they shut down your internet even though the bill is not due until a future date. This is bad business practice and unfortunately they are the only internet provider in my area. Even though I sent off a check weeks ago and the bill is not do my internet is not working. And they cannot do anything about it until they receive my check. Completely bad practice. I should still receive an invoice no matter if I have a credit or not. And there should be a ***** period for accounts due to mailing etc.

  • Initial Complaint

    Date:11/22/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a customer of ************************ moved out of their service area, and called 3 weeks in advance to cancel my service with them.They are charging me the full amount of the final bill.I am willing to pay the portion of the service that was provided.I am completely unwilling to pay for the portion of the bill that the service was cancelled, and completely unavailable.Consumers do not move on the payment schedule of their telecommunication services. It is completely unreasonable to be able to charge the full period when services were NOT provided for the entire period.There is no additional cost to the company for cancelling, there is no physical disconnecting. It is a button that is pressed, or a job that is set up to run in their customer ********************** portal and takes all of 2 seconds to press.

  • Initial Complaint

    Date:11/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We disconnected TDS service on October 28, 2024. we switched to ********. We were paid up until November 21, 2024, and requested reimbursement for 24 days. The representative was very nasty and refused our request stating that once we paid for the month, we cannot get our money back

  • Initial Complaint

    Date:11/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There is an unburied cable that is poorly spliced running above ground,across a field approach and through the ditch to service our home. They have been called to fix it, but the technicians say they cant bury it or fix it properly, because the main headquarters wont allow them to.For the last years time we have dealt with little or no internet as well as our landline not working consistently. They refused to fix it because another provider is running line in the area, and they saw we were going to switch because of poor service(******** telephone is the new provider) so they would not help us out.We have been with TDS since buying our farm in July of 2000 and always paid our bills.We owe them for the last 2 months, but I dont feel they should be paid, because we didnt even have the service they billed us for!I can supply a videos and pictures of this poorly run line upon request.This is the worst thing I've seen a company do to loyal 24 year customers!It has been virtually impossible for my son to do his online flight training and impossible for my daughter to do her tech school work.

TDS Telecommunications LLC is NOT a BBB Accredited Business.

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