Reviews
This profile includes reviews for Pekin Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 24 Customer Reviews
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Review fromJon L
Date: 04/25/2024
1 starJon L
Date: 04/25/2024
Do go to them they will tell you that you're covered and then back out of it because they don't want to pay out money. Worst insurance company out there. And we looked around and found other insurance companies that are 1000 dollars less.
Pekin Insurance
Date: 05/01/2024
Hello Jon. We're sorry we did not meet your expectations. Please provide us with a Claim Number or an Account Number by emailing us at [email protected], and we will be happy to look into this issue further. Thank you.Review fromDan S
Date: 04/09/2024
1 starDan S
Date: 04/09/2024
tripled my insurance without notice, zero claims, zero tickets, zero incidents, charged me a 3rd prorated when I cancelled after a week. this company should be ashamed of themselvesPekin Insurance
Date: 04/16/2024
We understand how frustrating it can be to see your insurance rates rise. Severe weather events and inflation have had a tremendous impact on the insurance industry. We can empathize with your concern over the rate increases and understand your decision on switching insurance carriers. We thank you for having been a Pekin Insurance customer. Please reach out to us at [email protected] if you would like to share anything additional.Review fromTina B
Date: 04/03/2024
2 starsTina B
Date: 04/03/2024
My husband had back and hip trouble and had to have surgery, this putting us at half of a paycheck, being on short term disability. My niece had recently become an insurance agent. she assured me that she could find better and cheaper home and car insurance for us to help us get by a bit easier, and she did! I was making my payments 3 weeks early and very happy to have a smaller payment. After being on this insurance for only 3 or 4 months, there was a huge storm and we had huge tree limbs down, one falling on the chicken coop, which is next to the garage. We were trying to clean things up. Not sure of the cause, but our garage started on fire in the middle of the night. We were devastated. This garage was our family hang out. We had all special occasions here, besides everyone gathering on Friday nights. Pool table, bar, music, and TV. We lost everything, both vehicles too. Pekin paid fair market value and we were ok with it until we got the letter canceling us. WHY do you cancel someone after paying them so much money to replace the damage? WHY would you not want to get some of this money back. Well after canceling us now we could only find one company to cover s for a ridiculous amount a month. My husband recently had a heart attack and again on short term disability check. I just think it's horrible how the insurance has the right to cancel you like this. We have insurance for protection and they get their money monthly, but one accident, and they can just throw you out. I just think it's sad..so wrong.Pekin Insurance
Date: 04/12/2024
Thank you for taking the time to post your review. While we cannot delve into the specifics of the policy cancellation, we want you to know that your concerns are heard and taken seriously. We can empathize with the challenges your family has felt due to the cancellation of your policy. Your independent agent is a knowledgeable resource who can offer guidance and support in navigating situations like this. We also deeply empathize with the health challenges your husband is facing and sincerely hope for his swift recovery and return to good health.Review fromRobert L
Date: 03/26/2024
1 starRobert L
Date: 03/26/2024
We have been a customer for 10 years with only 1 minor claim. I was happy with pekin, a little expensive but other than that pretty decent, until now you don't want to insure my manufactured home! I don't live in a place with bad weather for the most part. But to just drop me because of my home being a manufactured home wtf. Now I am really ****** off and would not recommend your service to my worst enemy!?? YOU need to fix the star system so I can leave you a negative star review.Pekin Insurance
Date: 04/12/2024
We can appreciate your frustration with this situation and empathize with having to find new coverage insurance. Unfortunately, we made the difficult business decision to no longer offer this coverage. Your independent insurance agent will be able to work with you to find the right insurance carrier to meet your insurance needs. We do appreciate the long-standing loyalty you had with Pekin Insurance and are truly sorry we can no longer offer this insurance product.Review fromBrad R
Date: 03/22/2024
1 starHad a commercial policy with this company for over 20 years. Every few years I would get a new agent , I was tired of training. New agents couldn’t even get a callback never had a claim. They just thought I was automatic customer service got worse and worse. All they had to do is return phone calls ! I fired them!Review fromJustin M
Date: 11/12/2023
1 starJustin M
Date: 11/12/2023
There is a theme in these reviews of undervaluing property claims. It appears borderline criminal, given the scope and gravity.
I am going through a similar experience, where it has taken over a month for the company to send an appraiser, who ultimately undervalued my motorcycle by thousands of dollars. Thankfully I kept all of my receipts, but the process is not finished.
It seems like a group file may be appropriate to provide relief to all of these individuals and many more who didn’t file reviews, for the amount of money that’s been wrongfully gained by Pekin Insurance, by intentionally undervaluing property when it benefits them financially.Pekin Insurance
Date: 11/14/2023
Mr. *********,
Thank you for your review. We appreciate your feedback, as it helps us continually improve our processes. In this case, your motorcycle was based on current market pricing. After indicating you had made several aftermarket improvements to your bike, we offered to take another look at the evaluation. As you are aware, due to a technical problem we were unable to view the receipts and upgrade information you sent us originally, and asked that you resend them in a different format so we could review them in detail. Although modifications don’t always change the value of a vehicle, we are willing to review your submissions. We hope to hear from you soon regarding your aftermarket upgrades so we can discuss your claim further. Thank you!Justin M
Date: 11/15/2023
This is plainly incorrect, I’ve provided receipts and documentation in multiple formats, which wouldn’t be necessary had the comparisons been accurate to begin with.
The motorcycle, even before modifications, was valued over $3,000 lower than market rate. A simple ****** search, will provide the results I’ve also provided via email.
An excellent condition (no rust), riding, 1974 Honda CL 360 is worth at least $4,200 but should be closer to $5,200. Instead you’ve asserted it’s worth $2,000.
Show me. Show me an excellent example of a black and orange 1974 Honda cl 360 with 12000 miles and no rust for $2,000.
Then there is this response, excusing the behavior on a non-issue.
Ridiculous.Review fromC. P.
Date: 11/06/2023
1 starC. P.
Date: 11/06/2023
ABSOLUTELY HORRIBLE! It’s been nearly 50 days and I’ve called over 20 times, left multiple voicemails and even tried emailing, and have yet to receive a response from my auto adjuster. I even called and left a voicemail for the his manager but he has not responded either. They just keep making excuses and doing whatever they can to delay the claims process.
I’ve never in my life seen such a large company act this unprofessional. I’ve already filed a complaint with the ** Dept of Insurance.
If I were you I’d avoid this company at all costs!!!Pekin Insurance
Date: 11/07/2023
Mr. *****,
Thank you for contacting us to let us know about your recent Claim experience with our company. This is not our usual operating procedure. However, some claims can be complicated and take considerable time to reach a fair and equitable settlement for all parties involved.
Our Auto Claim Specialist has reached out and is waiting for additional information from you. Working together, we’re confident that we can resolve this claim efficiently and fairly.
Thank you for your business.C. P.
Date: 11/08/2023
Thank you for your response. I was recently contacted by the adjuster and he has someone scheduled to come out by the end of this week, thank you!Review fromAlan H
Date: 10/17/2023
1 starAlan H
Date: 10/17/2023
I wish I could do zero stars. This company is terrible. I had an accident in June which was my first accident in over 15 years ( only one other). And they paid the claim. However, 6 months later and after paying all premiums on time they dropped my coverage due to the accident. If you’re going to claim that the reason is the accident don’t sneakily collect premiums to further your business then drop the policy. Poor business practice. Do not do business with this company.Pekin Insurance
Date: 10/18/2023
Hello Mr. H*******,
We have reviewed the details of your claim and encourage you to speak with your local Pekin Insurance agent. They will be happy to review the reason for the cancellation and answer any other questions you may have.
Thank youReview fromHeather D
Date: 09/22/2023
1 starPekin is HORRIBLE
JR the adjuster assigned did not respond to me. Spent weeks waiting for a call or email back after filing the claim. The 2 times I was able to make contact with her she was dismissive and condescending. Just plain rude.
We waited 22 days just to get an ok for the restoration company to come out to my home for the massive leak. My claim and my bathroom are STILL not closed or completed because of the lack of care and response.
I’ve been dealing with this since the first of July. My husband was recently diagnosed with cancer and hasn’t had the privacy of a bedroom or bathroom with all the people coming in and out.
Being my first claim ever I wondered if this was simply just how it goes? I googled the task of an insurance claim adjuster.
Claims adjusters evaluate and settle insurance claims on behalf of insurance companies. Their responsibilities include investigating the claim, gathering evidence, determining the extent of the insurance company's liability, negotiating settlements, and communicating with all parties involved in the claims process.
I did all the foot work for my claim. The adjuster and Pekin did NOTHING. I had to jump through hoops to get my claim approved.
I understand that the adjuster works for the benefit of the insurance company. However, I pay the insurance company every month for their services in the event of an incident like we had. I was treated with Zero customer service. I’m basically living in a dumpster fire thanks to JR and Pekin.
To anyone on this thread you have rights! Check the state you live in. This is **.
Unfair Claim Practices
Your insurer is prohibited from using unfair claim practices and/or treating you badly during the claim process. These practices are set out in the ******* Revised Statutes and in the ******* Administrative Code. The following are a few examples listed in ******* Revised Statutes § 20-461.
Jake from ***** **** would have been much more helpful.Review fromHunter N
Date: 08/31/2023
1 starHunter N
Date: 08/31/2023
I was abandoned with a vehicle that was deemed a total loss by an auto shop with no rental car or contact from pekin insurance for weeks. They eventually reached out to me, told me they were investigating if they were liable, and eventually came to the conclusion that they were liable for the damages.
It has now been 28 days since my car was damaged, and I am just now getting information on how to get a rental car. They are lowballing me on the valuation of my car and when I counter offered they essentially said accept our offer or file with your own insurance. Their valuation report had two other cars on the report. Just two comp cars and they weren’t even the same trim.
I hope that my experience is due to bad employees, and not a representation of how Pekin Insurance operates. I would appreciate help from somebody if it is possible. I have reached out to Pekin Insurance through emails, phone calls, messages on their website, etc and have mostly been ignored. I started getting responses when I mentioned consulting my attorney, but now they seem to have a grudge against me.Pekin Insurance
Date: 09/08/2023
Dear Hunter,
Thank you for reaching out to us regarding your recent auto damage due to a violent windstorm.
When dealing with multiple damaged vehicles, insurance companies, and coverages, it can often slow our processes for everyone. We’re just glad no one was hurt in the incident.
We apologize the rental car process took a lot longer than expected. One of our claim specialists will reach out to you to discuss any ongoing concerns in that area.
Regarding the damage to your car, we completed a full market valuation based on your car’s make, model, and year. We did ask that you submit any documentation to indicate any recent repairs or modifications made to your vehicle that could affect its market value. To date, we have not received any documents from you. You may still send us this information. Contact us at 1-800-322-0160 and ask for Heather T***, your material damage total loss specialist, to discuss.
If you do not agree with our valuation, you may wish to contact your own insurance company to provide a full market valuation of their own.
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