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Business Profile

New Car Dealers

Schimmer Ford-Lincoln-Mercury-Hyundai

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/30/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my car in for an oil change, multi point inspection, and had the spark plugs changed. This was on June 1st. Today, June 30th, I start my car and hear a strange noise, look at the dashboard and the low oil light is on. Did a little looking around and found that my oil cap was so loose that I'm surprised it was even still on. I take my vehicle here and pay their outrageous prices so I can avoid careless mistakes like this happening. This is 100% unacceptable. All of the oil was drained so I feel I am owed a refund here, if not much more.

    Business Response

    Date: 07/01/2023

    It sounds like he has a true concern, I will reach out to him and help him with his issue.

    Thanks *********************

    Customer Answer

    Date: 08/03/2023

     
    Complaint: 20261081

    I am rejecting this response because: 

    The businesses response simply said "I will reach out to him." No one has reached out to me so, no, I do not accept this bad attempt at a response. All of the engine oil drained out of my car within a month of me getting my oil changed at this place. It would have destroyed my engine had I not caught it. This is a dealership, they are held to a higher standard. At the very least, i believe i am owed my money back for the oil. I do not want this business calling me. I am requesting that all responses are done here so they are recorded. Thank you
    Sincerely,

    *****************************

Schimmer Ford-Lincoln-Mercury-Hyundai is NOT a BBB Accredited Business.

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