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Business Profile

Property Management

A&B Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We rented an apartment from this business from the dates of May 2018-October 2023. We moved out/last day was 10/9/2023. In December 2023 (over 30 days after moving out) we received a letter from the business that we owed money. We went to the office and spoke to the secretary who stated she would speak to the owner regarding the charges. We did not hear anything from the business until November of 2024 stating we had charges to pay. This letter stated we owed less than the original letter. I believe IL law states that the charges have to be reported to the renters within 30 days of moving out. Please advise on how to proceed.

    Business Response

    Date: 01/03/2025

    We sent a letter and an email to the consumer.  They have all the pictures and we have copies too.  We did take some of the charges out because they provided pictures.  They ended up owing $397.69.  

    Repainting & cleaning of walls        $250.00

    Professionally clean apartment    $200.00

    Carpets cleaned                           $120.00

    Broken toilet seat                          $  23.75

    Lost of remaining rent                   $141.94

    We have been communicating with them.  She was going to talk to someone and get back to me but I haven't heard back from her.  

     

  • Initial Complaint

    Date:05/15/2023

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in Oct. 2022, I started looking for a 2 bedroom apartment. I saw an ad for one on Facebook Marketplace for $700 and I jumped at it. I took a tour with one of the office reps, ****, they did a background and told them I will be paying the deposit. I spoke with Lori. On Friday, Lori was constantly calling me and telling me that if I don't contact her then she would show the apartment to someone else. She called and said on a voicemail that if I don't have the Ameren account switched over, she would show the apartment to someone else. She was very unpleasant. I told them I want to back out of this apartment because I have another apartment and don't like the way I was treated. I found another person that my Mom knew and I rented with her instead. I would like my deposit back from them.

    Business Response

    Date: 05/31/2023

    The actual thing is she did pay the deposit.  She did take the steps to have the utilities put in her name for almost a month.  The entire month we were holding the apartment Sept. 27-Nov. 1, 2022 she had possession of the apartment. The utilities were on in her name and a deposit on it.  She kept making excuses on why she would not sign the lease.  She essentially had possession of it but for some odd reason she kept making excuses, multiple excuses.  After a month we gave up and leased out the apartment.  For whatever reason, she stretched it out for a month and it would have created a loss for us by returning the deposit after a month.  If she was still looking for an apartment, with a qualified application, we would offer her a credit towards the rent of another apartment.

    Customer Answer

    Date: 06/02/2023

    Complaint: ********

    I am rejecting this response because:

    the entire message they left was a lie.  She did admit to the payment of the deposit and I transferred the utilities in my name.  I signed the lease in the middle of October when it was provided to me after they postponed our meeting.  I had taken off half day to meet with her and I had to sign the lease online.  I paid the deposit on the date I said, I transferred the utilities on the date I said, throughout the process I kept being met with a rude person, ******, the property manager.  I did all the little things they needed me to do.  She was rude to me the whole time to the point I started building up anxiety about it.  When I was supposed to get the keys on Friday morning she left a rude message for me and said she would not be meeting with me.  **** said I needed to have the Ameren account switched by 10 am that morning.  I asked ****** when she would like to meet with me.  I never got to meet with her and still never had a key.  After more calls with ******, I told her I do not want to do business with you and your company anymore.  Then she said I would not receive my deposit back from them.  I never set foot in that apartment other than the first day when I got the initial tour.  

    The last point that they made about renting again with them was a lie.  When I met with them in person, we ended up hugging and crying together and told me about another apartment and gave me the runaround about the new apartment.  The marketing person told me I have to fill out another application and they have my deposit.  ****** said she would use the deposit towards another apartment and it didn't happen.

    I just want my money back. 


    Sincerely,

    **** *****

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