Complaints
This profile includes complaints for Discover Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3,199 total complaints in the last 3 years.
- 977 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Discover card merged with *********** as of May of this year. I was enrolled in a hardship automatic payment program. I never missed any payments. I was Informed I needed to re-enroll. I did, they claim i didn't. Now they're claiming my account has been revoked since 12/24 , yet I have bank statements showing them taking payments out each month of this year.
Business Response
Date: 07/03/2025
Please see attached.Customer Answer
Date: 07/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was scammed on my credit card by someone who stole my card I didnt realize my card was missing until Discover froze it because I only used it when I needed it I owed **************************************************** at the time and I ended up calling the police on anyway I had a ***** credit limit and Discover allowed her to put ***** dollars on it and never texted me to tell me that these charges were on there now they want me to pay this and I cant afford it I had to apply for debt help and now I am waiting to get something resolved they were very rude to me Everytime I called I was a client since 2009and how could they do this to meBusiness Response
Date: 06/27/2025
Please see attachedInitial Complaint
Date:06/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called on 6/13/25 to report that my debit card had been fraudulently used. On that same day, they claim they issued a new card to be sent to my address in 5-7 business days. (Please note: the fraudulent transactions have been reversed and this complaint is not regarding the fraudulent charges) On 6/23/25, I called to inquire about the status of the debit card, because I had not yet received it. I was that, because it was not the full 7 business days, there is nothing they could do. On 6/24/25, the card had still not yet arrived. I called, and was told all they could do is issue a new one with the "overnight" option being 1-2 business days. I expressed that I needed the card by 6/25/25 (the following day), which they said they could not guarantee. This is completely unacceptable. I have a medical appointment (non-urgent) on 6/26/25, and I need the debit card to pay my copay for the same appointment. It is unacceptable that Discover cannot guarantee a delivery date of my debit card, when I have no physical proof that it was sent to begin with. The agent on the phone states there is a confirmation number that it was sent via **** on 06/13/25, but there is no actual tracking number to back that claim up. I have been told complaints have been submitted on my behalf, but nothing will come from them. Meanwhile, I am stuck without a debit card. Discover refuses to do anything to assist me further, except to say "keep waiting." This is wholly unacceptable, as I have waited the required 5-7 business days. Due to Discover's failure to send me my debit card in a time-efficient manner, I would like to know why I should continue banking with them. If card issues are going to take nearly two weeks to resolve, why should I trust Discover with my money? I need additional compensation, due to the inconvenience caused by Discover and by their unwillingness to rectify the situation.Business Response
Date: 06/27/2025
Please see attachedCustomer Answer
Date: 06/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23512007. Whilst the resolution is not entirely satisfactory, they have made it clear that they are not going to do anything else. They claim the initial card was sent, but it still has not arrived. I believe that the initial card was never sent to begin with. The expedited card was indeed sent and received, but this was after twice reporting that the card had not yet been received and once being told that I had to wait another day, despite the urgent need for the card. They deny any wrongdoing, yet understand that their policies are not in the best interest of the customer. Discover is a bank, and people need access to their money quickly. They claim this is an opportunity for feedback, but, quite frankly, I didn't ask to be a guinea pig. I will be leaving this bank as soon as I am able.
Sincerely,
Louis MarianoInitial Complaint
Date:06/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a Discover card account that I closed permanently as of today. Reason for closure: Had 2 "*****" charges of $9.99 and $12.95 dated June 14th and June 15th applied to my account. Contacted ***** and confirmed with them that the only subscription I have is for iCloud at $.99 per month. Contacted Discover's **************** multiple times regarding these charges with no results. Contacted Discover's ****************** yesterday the 23rd of June and was assured they would investigate and make sure no further charges from "*****" were applied to my account. Logged into my Discover account this morning, June 24th and found that another "Apple" charge of $9.99 was applied to my account. Once this happened, I closed my Discover account permanently to keep from being held responsible for "*****" subscriptions that I do not have. My angst in this case is that I had already FROZEN my account to keep any further charges from being applied. However, this move certainly did not stop the 3rd "Apple" charge from being applied this morning. And I had been assured by both the Fraud and ******************s that no "*****" charges would be further applied to my account and I would not be held responsible for those charges. However, their assurances each time I spoke with a representative proved not to be the case which in turn caused me to make the decision to permanently close my account.Business Response
Date: 07/02/2025
Please see attachedCustomer Answer
Date: 07/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23511361, and find that this resolution is satisfactory to me.
Sincerely,
Patricia ThompsonInitial Complaint
Date:06/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Regarding my account, I opened a case where my card was stolen. I have called and followed up about this case so many times and I STILL see these charges on my card. I was never in possession of my card, I logged into my account to look at rewards and other things and as soon as I noticed these charges, I called you guys. I never ever use my card and I certainly never do for food purchases. I am not sure what other information I need to relay, but at this point I am taking this to the better business bureau. This is a LOT of money and my card is over because of it. It has causing me immense stress at this point.Business Response
Date: 06/26/2025
Please see attached.Initial Complaint
Date:06/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to notify you of a fraudulent account that has been opened in my name with Discover Card. I am a victim of identity theft and did not authorize the opening or use of this account. Below are the details of the unauthorized account:Creditor Name: Discover Card Opened Date: 2/13/2018 Account Number: **************** High Credit: $2,638 I respectfully request that this account be closed immediately and that all associated negative information be removed from my credit report. Additionally, I would appreciate written confirmation of the accounts closure and any documentation pertaining to the fraudulent activity.Thank you for your prompt attention to this matter.Business Response
Date: 06/27/2025
Please see attachments.Initial Complaint
Date:06/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pursuant to 15 U.S. Code 1681b - Permissible Purposes of Consumer Reports, any information reported on my consumer report requires explicit written consent. At no time did I provide such consent, and reporting this information without my authorization is a clear act of fraud. Under 15 U.S. Code 1681a(2)(B) - Exclusions from a Consumer Report, any credit transaction that involves the use of a Social Security card is required to be excluded from a consumer credit report. This account violates that provision and should not be reported.Business Response
Date: 06/27/2025
Please see attached.Initial Complaint
Date:06/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Opened an account and daily am asked to submit drivers license and social security card. My credit score is 820 and Im harassed but comply with their requests.Business Response
Date: 06/27/2025
Please see attached.Initial Complaint
Date:06/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,I have started a dispute process with Discover for a transaction of $1425.12 with the dispute ID *********B. ********************** has requested evidence but there is no way of providing supporting documents to Discover. There is no fax number and online secure messages only works for name change documents (+ evidence). Please see the document attached for reference.Thank you for your prompt attention to this matter.Business Response
Date: 06/24/2025
Please see attachment.Initial Complaint
Date:06/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted Discover on multiple occasions regarding an alarm company. SimpliSafe continued billing my credit card from 7/17/2023 until 4/30/2025. I tried to dispute the charges as fraudulent; however, the case was not in my favor. I initially provided SimpliSafe with my card number, which was a hassle because my credit card number had changed multiple times. However, I never authorized SimpliSafe to continue billing my card. I contacted SimpliSafe to cancel services, yet they only had one of the two calls in which I had a service problem. I was then informed they were not going to refund my credit card. Also, I mentioned *********************************************************************. I have not resided at this address for quite some time. I should not be held liable for services I have not benefited from. Discover provided a statement I received from SimpliSafe that there has not been any activity since 7/16/2023. I was told to get more information from SimpliSafe that I cancelled services on 7/16/2023. Again, SimpliSafe has only one of the two calls, which is nonsense. ********** has refused to refund my credit, telling me to dispute the matter with my card company. All I want is my credit card to be refunded from 7/17/2023 to 4/30/2025.Business Response
Date: 06/27/2025
Please see attached.
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